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  1. Site URL: http://www.littleloaves.je Afternoon, I offer a Monthly subscription which is currently not visible on the website as I am not taking new subscribers currently. I need to figure out out of the numerous orders that I have, which are subscriptions and which are not in a non time consuming way. Does anyone know a way of doing this as at the moment I just have a long list of orders, some of which are subscriptions and many others are non-subscription orders. Thanks in advance!
  2. Hi all I've just signed up to start my build this evening, moving from Wix, and think I may have hit a snag. But, before throwing in the towel I wanted to ask if there's a workaround. I sell online mock tests for school exams. The tests are built in third party software which is embedded in an iFrame. Customers subscribe monthly to have access. Essentially I need to setup a subscription which gives subscribed customers access to certain pages on my site. All fairly straight forward, however, I just read that subscriptions are not permitted for digital products, which I suspect this is. If I can't make this work then the party is over. But I really liked square space. Any ideas?
  3. I'd like to get ideas for creating membership sites either with member areas or memberspace. Could you add a link to any you've created? Thanks
  4. Site URL: https://www.feedmomandme.com/ Hi, Is it possible to have a monthly subscription product and one time purchase on the same page? Something similar to the attachment. I was told duplicating a product page for a subscription hurts your seo. Please Help! Thanks
  5. Hello. I offer monthly subscriptions at regular price but I would like to add an option for an annual subscription with a discounted price. What’s the best to do this?
  6. We sell service subscriptions using squarespace subscriptions in squarespace commerce. Currently we get the order notification within the SS commerce platform, and we manually enter the customer information into Jobber, which we use for customer scheduling and routing (truck rolls). We would like to get all new customers into the system automatically so that all we have to do is drop them into a route. We also would need to disregard all recurring charges on a current customer's subscription. Jobber does not extend that platform other than through Zapier (to my knowledge). Help!
  7. I only have a paypal account and a debit card. How can I pay for a subscription?
  8. Site URL: https://www.planetsprinkles.com/shop/p/out-of-this-world-subscription-box I did some searching but couldn't find any help on this subject. I've created a subscription product that is themed for every month. I would like to start shipping this out the first week of the month so they are timely (example Feb 1 shipment date on my Feb box which is themed 'love'). I only have a few subscribers right now. One subscribed on the 2nd and one subscribed on the 6th. In the backend you can "change" the subscription date but I can't actually revert it to the first. The closest that I can do right now is March 1st. I'd still like to fill subscriptions for this month up until the 15th and then have them be billed for the Feb box on the 1st. Is there a way around this - do I have to push their renewals till March and have them pay separately for Feb - it just is rather annoying that I upgraded my subscription on Squarespace - and it looks like it's not going to work as I hoped.
  9. Site URL: https://www.sewncompany.com/patron/exn8it9ykoj487mtkb6p5fpb4q0fzf Hello! I have four subscription tiers on my site akin to a Patreon. I have subscribers who want to upgrade to the next tier but currently all I know how to do is tell them to cancel their current subscription and subscribe to a new tier. This is clunky and forces people to pay more than they should. I can also refund them for the month before they subscribe to the next tier but that is also time consuming and clunky. Is there an easy way to allow for subscribers to upgrade without all this hassle? Thank you for your help!! Best, Sarah
  10. Site URL: https://www.breadofleaven.co.uk Is there a way to create an inventory for subscription products, so they can be marked as sold out? At the moment I manage bread subscriptions manually through a contact form - I'd like to add the subscription option to my shop page, but I can't see a way of creating a finite inventory number for a subscription product. And it needs to be finite - there is only so much bread I can bake! Thanks for any advice.
  11. Site URL: https://www.storypirates.com Hello! We are having a very specific issue with a client's commerce and wondering if anything like this has happened to anyone else/if anyone has advice. Almost a year ago, we set up a yearly subscription using Squarespace Commerce. Obviously, lots has changed this year and we found ourselves moving the subscription completely online and needing a lot more functionality, so we imported all of our subscribers to memberspace. We are now going through to cancel the initial accounts set up on our squarespace commerce. To do so, I'm going into Commerce, then Customers, then clicking on a customer and clicking "customer details." There, it lets me cancel. HOWEVER, some customers only have a "Subscriber Details," and when I click there it won't let me cancel. BUT they all purchased a subscription product. Why would some not have the option to cancel and also not have that "Customer Details" box at all. Does anyone know?
  12. Is there a code that can be used to allow this feature to work on after sales to drive more customers to site and mailing list? What I want is when a customer has bought a product from us, they will receive and email saying refer a freind and you and your friend can get a %discount on their next purchase. The link will send them back to our site, where their friend will subscribe. Once that happens both will receive a discount code. is there a code out there to make this work.
  13. Greetings everyone, I sell digital marketing services on my store many of which are subscription based. Is there a way to allow customers to add multiple subscriptions to cart and checkout only once rather than using the "express checkout" every time they wish to purchase a subscription? The current experience requires the customer to go through the checkout experience multiple times if they wish to purchase multiple subscription plans. Cheers
  14. Hi! Could anyone please recommend the best integrating Gated Content / Digital Membership PlugIn? I am currently using Memberspace and feel like the integration is not as tight as I'd like. I have to turn off Customer Log In functionality in order for it to work meaning that my non-members can't log into the site which sucks. Also, I have more physical subscriptions than digital only subscriptions right now and intend to keep growing that way. Lastly, my physical subscriptions include access to a gated section of my site. I'm really just looking for a solution that integrates better with Squarespace and Shipstation as I scale. I would appreciate any other membership sites or gated portal plug ins you guys use that you love. Thank you!!
  15. Site URL: https://weddingvideopro.ro Hello guys, hope you all have a nice day! I have a little problem and dont know how to solve. I want just the "first name" field, so i want to delete somehow "second name" field. but i have no idee how. Can you, awesome human beings, help me? Thanks!
  16. Site URL: https://www.uncutstems.co.uk/ Hi, I'm wondering if anyone knows a clever way to edit the subscription description under a product. My product is delivered once a fortnight from March-November, a total of 20 payments, but the description looks like it would be 40 payments. Is there some clever coding I can use to change this that anyone knows of? It would be so much clearer if it said 'Every two weeks for 9 months' or something (anything!) else. thanks, Vicki
  17. Can’t seem to find this answer anywhere... Are Customers Who Subscribe for Multiple Months Charged Shipping Each Month when their subscription renews? Let’s say they subscribe for 6 or 12 months and pay for 6 or 12 months at once. Shipping is charged once at the time of payment. But I just want to verify. Does shipping get re-charged again each month for the remainder of the 5 or 11 months?
  18. Site URL: https://gamestogosocal.com Hi Everyone! I am really really struggling with my site. My business is rental based, I rent out games for events, but in addition to giant games, I rent out tabletop games as well. I am expanding my business to allow rentals of board games across the US via shipping and returning. These are my issues, and I can't seem to find a solution that can cover everything. I even tried going to Shopify because they have the apps I need, but their site customization is so limited, it doesn't seem worth it. Here are the features I am looking for, I currently use Booqable for rentals, but honestly, I'm not super impressed considering I've had lots of issues and it's expensive for only handling the rental aspect. Need a booking option connected to a calendar for rentals for events Backend software that captures customer data, creates invoices, handles payments (including security deposits) Once an item is rented, I need it to show as unavailable in my store for the dates selected Subscription options that allow customers to login and change the items in their subscription every month (these are rentals, not purchases, so the customer gets to choose which games they want each month from our library) Delivery and shipping costs calculated via zip code Ability to have one product on a page and have buttons to either do a one time rental, or start a subscription (I want to have the board games available to rent a la carte in addition to having a subscription) I am willing to use more than one integration (one for rentals, one for subscriptions), I just can't seem to find what I need. Thank you in advance.
  19. Hi there, Had a good chat with support this morning but I wanted to post the summary here for further attention. We launched our new site last month which includes services as monthly subscriptions. Turns out that, when a customer cancels, we must manually change their subscription status to pending or some other status in order to generate/export a list of active subscriptions to fill at the next fulfillment date. That we must do that manually is clumsy at best. Should a cancellation email get missed/ not get to us, we still would process that order for the next month's fulfillment date. There is currently no way to view in the orders panel/export ACTIVE subscriptions - unless as I say above, we first have MANUALLY changed the order status of any cancelled order seems to me that would be a very important feature. I cannot imagine a much larger business with hundreds of subscriptions doing this manually.
  20. Site URL: https://www.herpower.community/join I have service subscription products (annual memberships). They are structured as annual plans but to be billed 2 times a year, one at signup and one 6 months later. I do NOT want to encourage / allow the customer to cancel the 2nd payment. Thus, I would like to remove one sentence from the subscription payment page. "You can cancel your subscription at any time on your account." Is there a way to do that?
  21. Hello, I have found the subscription product Squarespace offers does not match our business model, so I am migrating my customers to a new subscription base back end site. This new site uses Stripe as well and is will to do the migration. I will have to manual cancel all of my current customers subscriptions in Squarespace. Does this cancellation cause member data to be deleted out of Stripe? (i.e. the customer ID, credit card, etc) https://forum.squarespace.com/profile/632-paul2009/ See you have posted about subscriptions in the past. Could you help me here?
  22. Hi! I am migrating my website from Squarespace to Shopify. I primarily sell a subscription product. Since I will be uploading my subscription customers to Shopify, I want to cancel their subscriptions in Squarespace (so they are not billed twice). However, when I go to cancel a customer's subscription in Squarespace, the customer is automatically notified. I do not want to notify my customers. Since my service will remain live, just the website will be hosted through Shopify, it will be a really bad user experience if they are notified that their subscription is cancelled. Any thoughts on a workaround for this? One idea that I had is that I assume that if deactivate/cancel my Squarespace site, then the active subscriptions will automatically be cancelled. Will customers be notified in this instance that their subscription is cancelled? Thanks for your help!
  23. Site URL: https://www.200f2.ca Just found this out. Subscriptions on 7.0 are not portable to 7.1. Once your new site on 7.1 is ready to launch, you must (1) buy a new subscription on 7.1, annually, of course, to get the discount, (2) redirect your domains, etc, from your 7.0 site, (3) cancel your subscription on your 7.0 account, (4) delete your old 7.0 site, and then (5) request a refund, since at step (3) you were told no refund would be provided for cancelled subscriptions. I've been a SquareSpace user for 3 years or so and have multiple sites with them. Just went through this process. I laughed when they first told me this process. When Customer Service ghosted me on the open case after I completed step (4) , I didn't find myself laughing as much.
  24. Site URL: https://www.paularowan.com/payment-plan Hi Everyone, Not sure if anyone out there can help me get the right custom code for changing the wording of a subscription product price. The Squarespace default is "X every month for x months" and I am looking to change it to "X per month for X months" Any ideas? Thanks!
  25. Site URL: https://www.lakelandlights.co.uk/ Hi everyone, We have a commerce website and so far the commerce functionality has been fine for our needs. We are looking to expand our product ranges soon and as part of that one product range will be offered as a monthly subscription service to customers. We have spent some time looking into this and know that the functionality within SquareSpace is pretty limited i.e. you can offer monthly subscriptions but there's no way to edit billing cycles or similar. We would like to be able to set up subscriptions as follows for example: New subscriber signs up before a monthly cut off date (e.g. 24th) and is billed immediately and receives that month's subscription in the post straight away. Thereafter they go onto a monthly billing cycle billed on the 1st of every month and receive their monthly box 2-3 days after. Those joining after the cut off date will be billed immediately but receive next month's subscription box and go onto the monthly billing cycle in the following month. This is ideal for us as it would allow us to manage stock and inventory on a monthly basis with subscription packages being posted out on one set monthly date for the most part (2-3rd of a month). Am I definitely right in saying that SquareSpace does not offer any of this functionality right now? I assume our only option with the current functionality is to receive monthly subscribers ad hoc and post out on different dates each month depending on when they subscribed? As an extreme example, say we had 1,000 subscribers all spread equally in when they signed up over a month meaning we'd be shipping out 33 subscription products each day. This has the potential to be extremely labour intensive if subscriber numbers do grow. Especially if subscription reporting within SquareSpace is relatively limited (which we understand it is). Has anyone had any experience with this situation? We have had a look at external services such as Subbly but they are not very clear in how they'd work if we're honest. We have also looked into potentially having the entire commerce side of our website set up through Shopify, to access the functionality available through apps there, but we'd lose our SquareSpace customer accounts (of which we have many). Do you think we could offer something along the lines of: Subscriber joins between 1-14th of each month - their subscription product will be sent on the 15th Subscriber joins between 15th - end of each month - their subscription product will be sent out on last day of the month This would put things into two monthly shipments BUT our monthly box ends up going out late in a month to subscribers - e.g. our July box goes out end July and ends up being received early August. We'd appreciate any advice we can receive on this as we obviously need to choose an option and stick with as swapping over to something else later in the day won't work for existing subscribers. Many thanks James
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