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  1. I'd like to get ideas for creating membership sites either with member areas or memberspace. Could you add a link to any you've created? Thanks
  2. Hello. I offer monthly subscriptions at regular price but I would like to add an option for an annual subscription with a discounted price. What’s the best to do this?
  3. We sell service subscriptions using squarespace subscriptions in squarespace commerce. Currently we get the order notification within the SS commerce platform, and we manually enter the customer information into Jobber, which we use for customer scheduling and routing (truck rolls). We would like to get all new customers into the system automatically so that all we have to do is drop them into a route. We also would need to disregard all recurring charges on a current customer's subscription. Jobber does not extend that platform other than through Zapier (to my knowledge). Help!
  4. I only have a paypal account and a debit card. How can I pay for a subscription?
  5. Hello It looks as if you can't give customers the option to choose either a one-time purchase or subscription options for the same product - am I missing something? Not sure why Squarespace wouldn't allow both, seems like a no-brainer. If i'm not missing something and it actually is impossible, is there a workaround? Any advice and help appreciated. Cheers
  6. Site URL: https://www.planetsprinkles.com/shop/p/out-of-this-world-subscription-box I did some searching but couldn't find any help on this subject. I've created a subscription product that is themed for every month. I would like to start shipping this out the first week of the month so they are timely (example Feb 1 shipment date on my Feb box which is themed 'love'). I only have a few subscribers right now. One subscribed on the 2nd and one subscribed on the 6th. In the backend you can "change" the subscription date but I can't actually revert it to the first. The closest that I can do right now is March 1st. I'd still like to fill subscriptions for this month up until the 15th and then have them be billed for the Feb box on the 1st. Is there a way around this - do I have to push their renewals till March and have them pay separately for Feb - it just is rather annoying that I upgraded my subscription on Squarespace - and it looks like it's not going to work as I hoped.
  7. Site URL: https://www.sewncompany.com/patron/exn8it9ykoj487mtkb6p5fpb4q0fzf Hello! I have four subscription tiers on my site akin to a Patreon. I have subscribers who want to upgrade to the next tier but currently all I know how to do is tell them to cancel their current subscription and subscribe to a new tier. This is clunky and forces people to pay more than they should. I can also refund them for the month before they subscribe to the next tier but that is also time consuming and clunky. Is there an easy way to allow for subscribers to upgrade without all this hassle? Thank you for your help!! Best, Sarah
  8. Site URL: https://www.bloomboxus.com/subscribe I am selling microgreen subscription boxes in which I send customers seeds to grow every three months. During checkout, I have customers fill out a form in which they choose 3 seeds they would wish to grow. I would like customers to be able to edit the form and change their seeds if they would like to every 3 months, how can I accomplish this?
  9. Is there a code that can be used to allow this feature to work on after sales to drive more customers to site and mailing list? What I want is when a customer has bought a product from us, they will receive and email saying refer a freind and you and your friend can get a %discount on their next purchase. The link will send them back to our site, where their friend will subscribe. Once that happens both will receive a discount code. is there a code out there to make this work.
  10. Greetings everyone, I sell digital marketing services on my store many of which are subscription based. Is there a way to allow customers to add multiple subscriptions to cart and checkout only once rather than using the "express checkout" every time they wish to purchase a subscription? The current experience requires the customer to go through the checkout experience multiple times if they wish to purchase multiple subscription plans. Cheers
  11. Site URL: https://www.uncutstems.co.uk/ Hi, I'm wondering if anyone knows a clever way to edit the subscription description under a product. My product is delivered once a fortnight from March-November, a total of 20 payments, but the description looks like it would be 40 payments. Is there some clever coding I can use to change this that anyone knows of? It would be so much clearer if it said 'Every two weeks for 9 months' or something (anything!) else. thanks, Vicki
  12. Site URL: https://weddingvideopro.ro Hello guys, hope you all have a nice day! I have a little problem and dont know how to solve. I want just the "first name" field, so i want to delete somehow "second name" field. but i have no idee how. Can you, awesome human beings, help me? Thanks!
  13. Site URL: https://www.huffkins.com/ Is there a way to add multiple subscription options in a drop down list for one product. For example, if we want to offer the choice of either 3 months, 6 months or 12 months on one particular product. Is it doable? Or would we need to add each subscription option as a separate product, so Product 1 (3 months), Product 1 (6 months) etc? Thanks!
  14. Site URL: https://www.storypirates.com Hello! We are having a very specific issue with a client's commerce and wondering if anything like this has happened to anyone else/if anyone has advice. Almost a year ago, we set up a yearly subscription using Squarespace Commerce. Obviously, lots has changed this year and we found ourselves moving the subscription completely online and needing a lot more functionality, so we imported all of our subscribers to memberspace. We are now going through to cancel the initial accounts set up on our squarespace commerce. To do so, I'm going into Commerce, then Customers, then clicking on a customer and clicking "customer details." There, it lets me cancel. HOWEVER, some customers only have a "Subscriber Details," and when I click there it won't let me cancel. BUT they all purchased a subscription product. Why would some not have the option to cancel and also not have that "Customer Details" box at all. Does anyone know?
  15. Site URL: https://www.breadofleaven.co.uk Is there a way to create an inventory for subscription products, so they can be marked as sold out? At the moment I manage bread subscriptions manually through a contact form - I'd like to add the subscription option to my shop page, but I can't see a way of creating a finite inventory number for a subscription product. And it needs to be finite - there is only so much bread I can bake! Thanks for any advice.
  16. Can’t seem to find this answer anywhere... Are Customers Who Subscribe for Multiple Months Charged Shipping Each Month when their subscription renews? Let’s say they subscribe for 6 or 12 months and pay for 6 or 12 months at once. Shipping is charged once at the time of payment. But I just want to verify. Does shipping get re-charged again each month for the remainder of the 5 or 11 months?
  17. Site URL: https://gamestogosocal.com Hi Everyone! I am really really struggling with my site. My business is rental based, I rent out games for events, but in addition to giant games, I rent out tabletop games as well. I am expanding my business to allow rentals of board games across the US via shipping and returning. These are my issues, and I can't seem to find a solution that can cover everything. I even tried going to Shopify because they have the apps I need, but their site customization is so limited, it doesn't seem worth it. Here are the features I am looking for, I currently use Booqable for rentals, but honestly, I'm not super impressed considering I've had lots of issues and it's expensive for only handling the rental aspect. Need a booking option connected to a calendar for rentals for events Backend software that captures customer data, creates invoices, handles payments (including security deposits) Once an item is rented, I need it to show as unavailable in my store for the dates selected Subscription options that allow customers to login and change the items in their subscription every month (these are rentals, not purchases, so the customer gets to choose which games they want each month from our library) Delivery and shipping costs calculated via zip code Ability to have one product on a page and have buttons to either do a one time rental, or start a subscription (I want to have the board games available to rent a la carte in addition to having a subscription) I am willing to use more than one integration (one for rentals, one for subscriptions), I just can't seem to find what I need. Thank you in advance.
  18. Hi there, Had a good chat with support this morning but I wanted to post the summary here for further attention. We launched our new site last month which includes services as monthly subscriptions. Turns out that, when a customer cancels, we must manually change their subscription status to pending or some other status in order to generate/export a list of active subscriptions to fill at the next fulfillment date. That we must do that manually is clumsy at best. Should a cancellation email get missed/ not get to us, we still would process that order for the next month's fulfillment date. There is currently no way to view in the orders panel/export ACTIVE subscriptions - unless as I say above, we first have MANUALLY changed the order status of any cancelled order seems to me that would be a very important feature. I cannot imagine a much larger business with hundreds of subscriptions doing this manually.
  19. Site URL: https://www.herpower.community/join I have service subscription products (annual memberships). They are structured as annual plans but to be billed 2 times a year, one at signup and one 6 months later. I do NOT want to encourage / allow the customer to cancel the 2nd payment. Thus, I would like to remove one sentence from the subscription payment page. "You can cancel your subscription at any time on your account." Is there a way to do that?
  20. Hello, I have found the subscription product Squarespace offers does not match our business model, so I am migrating my customers to a new subscription base back end site. This new site uses Stripe as well and is will to do the migration. I will have to manual cancel all of my current customers subscriptions in Squarespace. Does this cancellation cause member data to be deleted out of Stripe? (i.e. the customer ID, credit card, etc) https://forum.squarespace.com/profile/632-paul2009/ See you have posted about subscriptions in the past. Could you help me here?
  21. Site URL: https://www.funicularmagazine.com/shop/funicular-infinite Hello, I'm hoping someone can help me because I may have just screwed myself big time. I'm an editor of a literary magazine and our team decided that instead of selling traditional subscriptions that require manual renewals each year, we would move to using Squarespace subscription products to streamline the whole process. The problem we're having is that we were under the assumption that the date customers are charged was tied to when the product was posted, not when the person ordered. To explain further, we release issues three times per year. Let's say we release an issue on Oct. 1 and Customer A orders on Oct 1, we send them the current issue. They are informed that four months later (Feb. 1) they will be charged for the next issue and we will send it to them. That's our ideal set up. However, when Customer B orders on Nov 1, they will also get the current issue that Customer A received, but their renewal date is four months from their purchase date (Mar. 1). This is one month after the second issue releases. Basically, anyone who buys a subscription after the day the issue releases will get it late because the charge date can't be changed. This isn't ideal and not how magazine subscriptions work. Is there any way to consolidate every order to a single date so that all customers are charged on the same date every four months no matter when they placed their order? Right now you can't move the charge date sooner, only later, which doesn't help. It's left us in a position where we either just mail them when their order is due, creating a scenario where subscribers will receive issues at different times or we ship them all at the same time and wait for the charges to occur when they're scheduled and risk people cancelling before a payment has been taken out for the latest issue. Any help is appreciated. Thanks for taking the time to read this.
  22. Site URL: https://www.paularowan.com/payment-plan Hi Everyone, Not sure if anyone out there can help me get the right custom code for changing the wording of a subscription product price. The Squarespace default is "X every month for x months" and I am looking to change it to "X per month for X months" Any ideas? Thanks!
  23. Site URL: https://www.northcotebakeshop.com.au PRODUCT SUBSCRIPTIONS Hi there ... I have a clients bakery site where they sell bread, milk, eggs etc on weekly subscription, however people aren't able to add multiple items to a cart for subscription (like you do when standard shopping) Has anyone done a work around for being able to add multiple subscription products to a cart then subscribing/checking out? ie. adding 1 baguette, 1 seed loaf, 1 liter of milk per week.. ..otherwise as separate subscriptions they pay 3x shipping per week
  24. Hi- I'm an independent fitness instructor looking to integrate livestreaming on my website. Ideally, I'd like it to have a paywall. From what I've gathered so far, I'll probably need a developer, but I'm not sure where to look for one. Hoping someone could point me in the right direction. Thanks!
  25. Site URL: https://www.mylittlemagicshop.com/ Right now, I have two promo codes out there trying to provide free shipping on non-subscription AND subscription orders over $19 and free shipping on the first month of subscription orders. I have to put this second one in because I am doing a Groupon where the customer receives a promo code that reduces their total to $0 and because that is under $19 they would get charged shipping which I do not want. This alleviates that. The issue is it's not working the way I want. In theory, you would think that these codes would allow for anything over $19 non-subscription to be free shipping as well the first month's payment on subscriptions, right? Well, that's not what's happening. This code is making anything on the site (I'm guessing any first order of the customer regardless if it's a subscription, free shipping. Meaning you can put a $2 crystal in your cart and it's free shipping. That's no bueno. So just to recap, now I have the following: Free Shipping on all payments over $19 Free Shipping on the first payment This is causing no shipping to be charged on the site unless it is a repeat customer. I think something is weird with the first payment. It is not limiting to just subscription products. Also, there is no option for shipping promotions only on subscriptions, there is only the option of all payments, first month or exclude subscriptions. Ideally, I would like to have free shipping on all subscription products AND free shipping on non-subscription orders over $25. I can't figure out how to achieve this. Can someone help? Has someone figured out how to give free shipping just on subscription products? Or how to exclude shipping charges from subscription products?
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