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  1. Hey All. I am trying to create a SUBSCRIBE NOW button, and place that button next to my homepages main navigation ideally. I have created the subscription product and qualify w the advanced commerce plan. I can't seem to now create the button to then connect to my either a) pop up promotional window or b) subscription product in my store. Help please. my mind is melting. Nikki
  2. Site URL: https://www.tinyearth.co/ My client is wanting to add a pop up that would allow for the customer to pause their subscription instead of cancel. Is this possible with SqSp?
  3. Site URL: https://www.beijaflor.com.au/boutique/weekly-flowers Since setting up the new local pickup option, our subscription products no longer has the functionality for local pickup. Previously we had local pickup as a shipping option. The new local pickup is an improvement but we need to get it working for all products. Let me know if you have got this working or if it’s possible, thanks, Maria
  4. Hi! I'm trying to figure out the best way to send automated messages to active recurring customers. I will be selling one product, either as a single purchase product or as a subscription. Within Squarespace I have created two products as it seems the only way to give customer the choice between a subscription or a single purchase. I want to send automated e-mails to customers who are on active recurring plans (so not to people who cancelled already). Does anyone have any tips on how to do this? With the Squarespace automations, it is possible to send e-mails to people who have purchased the subscription (as I just created 2 different products), however, I wouldn't be able to filter out people who have already cancelled. Or any tips on other platforms that could do the same? I have been looking at Mailchimp, but I wouldn't know how to create an active subscriber field... Thanks!
  5. Hey there, I'm currently building a website for a weekly meal subscription service on Squarespace and have a few questions regarding the subscription feature: 1. will it be easy for customers to skip a week or pause their subscriptions? 2. will it be possible to combine different purchasing options for one product (one time only, subscription)? 3. in the back end, will I easily be able to access the number of actual orders I have to complete every week? Thanks in advance for your help - any tips will be greatly appreciated. Eleonore
  6. Hello, If my website is going to offer a monthly subscription that allows customers to subscribe and receive cupcakes once a month, how would I track the orders of the cupcakes I sent out monthly? I understand Squarespace will send notifications of customer subscription renewals but what about the cupcakes I send out to each subscribed customer monthly? Will it have to be tracked manually?
  7. Site URL: http://islandcoffeenz.com Dear squarespace brains, My issue: my customer is selling coffee online and has commerce set up and rolling. We have now added a Subscription product for a weekly coffee delivery (and want to add bi-weekly and monthly options). I don't see how to add an account management button to the top level navigation, and in fact no way for the customer or store to manage their subscription based products, what am I missing? Site was created in 7.0 Brine template, so ideally hoping for a work around within that, prefer not to have to rebuild the site in newer version, but very important that customers can manage their subscription products and pause/cancel. thank you so much kindest Vibeke
  8. Hello, I would like to check, if a subscription is enabled on a product with variants, will the customers be able to change the variant during the next billing cycle? Or will it only be for the variant they subscribed to?
  9. I am looking to develop an app that users can subscribe to use. I was hoping to create a subscription product on Squarespace (SS) where the user subscribes, creates a login and then accesses the member area - this could then be a landing page that redirects to the app that sits on its own server. Do you know if there is any way, we could make it so the app only opens to traffic that comes from the members area on SS. Otherwise, a user could simply subscribe for one month, access the app, favourite the url and then come back to it whenever they like without subscribing. Thanks so much Smiles,, Jo
  10. How do I create a "Subscribe Here" page and how do I save the customer info. For example, I am going to post videos on my website and ask subscribers to subscribe to get early access via email. Can this be offered via Square or do I need a 3rd party app? Scott
  11. Site URL: http://Bitcoin-Trend-Trader.com I have a custom PayPal button that enables customers to buy subscriptions to my indicators. The CSS code is injecting the button at the very bottom of every footer. I need to resize and re-position this button. I am not have any problems with the functionality of the button, only it size and position. I asked PayPal for support and was informed it was a Squarespace problem. I asked Squarespace for support and was told it was my problem. I went on "Hire an expert," and was told my job was too small to be bothered with. One developer suggested I ask for assistance on this forum. Glad to pay someone for the 30 minutes that will probably take. If you would rather have a free subscription to my technical indicators for trading Bitcoin, I would be glad to provide that to you. Thanks for any help or suggestions, Michael
  12. Hi, I`m starting a business where I´m offering software to manage certain business, the software is accessed through any browser and the idea is to require a monthly payment to keep having access to the product (I wouldn't be delivering a new product each month). After viewing the options offered by Squarespace I think the option of "Subscription products" is the thing that comes the closest to what I need, but in the page where it's described it doesn't mention selling software anywhere. So I was wondering if this is the correct use of that product. Also if this product is indeed what I need, I was wondering if there's any API or something that I could use to access the data showing which customers paid and which customers didn't, to connect it to my MYSQL database and automatize the whole thing. Thank you in advance.
  13. I have some short-term programs that clients will be required to pay in full for up front so I made these Packages. I also have some longer-term programs that I would like to be able to allow clients to pay over time or at least break the payment in two. 1). If I set the the longer-term programs up as an Acuity "Package", it seems the only choice for multiple payments is to require a deposit. So if I require 50% up front, when and how does the other 50% get paid? 2) If I set up the longer-term programs up as an Acuity "Subscription", it looks like I can choose "monthly" billing as an option. Am I reading right that Paypal does not allow this, only Stripe and Square?
  14. Site URL: https://www.hillside.solutions/compostclub My problem: Whenever someone stops paying us their monthly subscription product fee, they still have access to a private, password protected page we created to provide them subscription related info. If I migrate the password protected page over to a free members area, the same issue exists. If I make it a paid members area, they're charged twice. Unless I migrate all customers over to the new platform, but then I lose my various subscription product variances. The solution I'm looking for: Is there a way to couple active subscription products customers with a members area? Meaning, when they cancel their subscription product, they lose access to the member area?
  15. I am setting up subscription products, but am wondering if each month if it will just charge the product fee or also their shipping charge that they chose on their original transaction? An example would be the subscription is $50 and they chose $12 shipping to make their first payment $72, on their automatic payment the following month, would it charge just the $50 or the full $72?
  16. Site URL: https://www.popomafoods.com Is there a way to add product subscription as an option to a product page? The built-in Squarespace subscription functionality makes it the only option for a product. ideally, we would like to do “Buy-now” or “subscribe and save” thank you for any help you can provide!
  17. Site URL: https://www.tristarbincleaning.com We use SS commerce for home services. We have ONE "item" that people can purchase, but several subscription products. It works really well. The bones of this system is good. The biggest problems: If somebody's credit card gets compromised or expires, they have to update their card. Good luck. So far we have had exactly TWO customers over 7months pull this off successfully. Everyone else updates the card in their account (NOT in their subscription) and the end result is that the subscription gets cancelled 10 days later. SS does not make this process clear and we are losing customers because of it. We cannot change prices on subscriptions. Say we want to lower our subscription price to beat a competitor. Can't do it. Well, you can, but you have to cancel everybody's subscription and then entice them to re-subscribe. You should NEVER force somebody to cancel their account o change the price. Think what would happen if Netflix cancelled everybody's account when they raised the subscription price. Does anyone have any suggestions about how to work around these? SS is zero help. They respond that this is the way the system is designed and if we want we can enter a feature request. (done and done, no response…)
  18. It would be really useful to be able to view a dashboard/overview of active subscriptions. We sell products on one SKU and the same product under subscriptions that has a differing SKU, this makes the SS inventory function completely useless for us and we need to be able to, at a glance, account for upcoming subscriptions.
  19. I am trying to set-up my store to offer both unitary sales and a subscription option (buy every 2 months) for most of my products. It seems like I can only do one or the other, not both under same product item, which is super frustrating. Ideally, I don't want to have to duplicate my product list and have the subscription option separate. Am I missing something? Is there a workaround? Would really appreciate any insight!
  20. I'm trying to offer my clients the option to pay for a service upfront or in monthly instalments. Is it possible to only apply a subscription to a variant rather than the product as a whole?
  21. Site URL: https://pomegranate-badger-p3wd.squarespace.com/ I'm trying to make a custom checkout process that has this flow, similar to this site: https://www.offscreenmag.com/buy/issues 1. select product, tap next 2. select subscription option, tap next 3. fill out checkout details, 4. purchase I'm currently using Shopify's "Buy Button" option as a code block in a SS page. But this is very limiting. I also tried using Squarespaces checkout feature, but their Support Team confirmed currently there is no way to purchase a product and subscription in the same checkout experience. Would anyone have any recommendation or ideas on customizing the checkout to mirror a similar checkout experience? @bangank36, @tuanphan, @creedon
  22. There are some serious failings of the Subscription service that need to be addressed by the developers. I attempted to contact the support chat team, but I was blown off with a "we'll bring that up to the developers". ...I'm in I.T., and that means "go away" in polite speak. Yes, this is a bit of a rant but I hope someone from the development team spends two seconds reading it and fixing it. Let's start with the lack of data transparency specific to subscriptions. There is no way to obtain an export of any of the subscription data. Not through the products export, not through the profiles export. At least with the products export, you can look for the sku and the purchase date to know when the subscription was initiated, but there is no method to determine renewal nor cancellation of the subscription. Well, that is not 100% true, you receive an email, but since the order number that was canceled is not included in the email notice, just the subscribers email address, you have no way to determining what order was canceled; especially since they might be subscribed multiple times to multiple items. The User export is even worse. "Subscriber Since" is blank for everybody, even if they are a subscriber. The data is simply not available export, even though it is listed in the csv file; this was stated by the support agent. Even if it were, the table is not constructed in a manner that lets you determine what they subscribed to, how many subscriptions they have, and most importantly, if they canceled (any of) those subscriptions. I am expecting to have hundreds of subscribers through my website, and per their chat support representative, the only manner I have of determining any of that data is to walk through each persons profile on their website, look to see if they have any recurring charges deep into their profile, then go into there to determine the status of said subscription. ...so I'll need to have me and/or my staff spend hours upon hours per day looking for updates to the subscriptions we will be selling through a web GUI, and then manually update external spreadsheets to keep track of what we own to whom. I am sorry, but that is a completely unusable product. How in the h*** are we expected to run a business in that manner? So, for any dev's still reading this, here is how to fix this issue. Write code to generate the following csv report specific to subscriptions: Order ID, so we can cross-reference the purchase to the orders csv export. Customer email Customer first name Customer last name subscription product ordered - lineitem sku subscription product ordered - product description date/time this Order ID was initially ordered date/time this Order ID was last renewed date/time this Order ID was canceled The usual shipping data always included in export reports Each line in the export should use the Order Number as the primary key to let a single customer have multiple subscriptions listed and tracked separately. Without this report, it is impossible to use the subscription model on SquareSpace because it is impossible to feasibly track all the customer & sales data through your web interface. Provide this report and we can easily automate our entire subscription model in the store. Fail to provide it and your subscription product is pretty much useless as it does not give us a means of determining who our customers are, what we owe them, and if they are no longer paying for our services.
  23. Hi all. I run a fitness website where clients in my area sign up for outdoor fitness classes. We charge a recurring monthly fee and a per class fee. So if a client books zero classes in a month they are charged $20. 1 class: $20 + $8. 4 classes: $20 + ($8 x 4). Etc. I am unsure of how to do this (or even if I can do this) in the new squarespace site that were building. Does anyone know of a way to charge a recurring monthly fee (which occurs monthly obviously) as well as a per class fee via the appointment-setter for each class an individual schedules. Please do not just tell me to average it out because the monthly fee is a psychological tool that leads to significantly more engagement and revenue. We learned this the hard way. Would I create a membership area (with a monthly fee) and then put the scheduling page (with per class fee) behind the membership paywall? Any and all help is greatly appreciated!
  24. Site URL: https://www.natuswellness.com Hello, We are trying to setup a subscription that requires an additional up-front fee for the first installment. I know this is possible in Stripe, but I dont see how this is possible in Squarespace Advanced Commerce. To illustrate what we are trying to do: - Month 1 = $200 (regular price of $100 + an additional $100 for an initial consultation) - Month 2 through X = $100 Another option would be to bundle two products and only offer the bundle: - Product 1 = $100 for an initial consultation (1 time charge) - Product 2 = $100 recurring monthly payment (subscription) Are either of the above possible? If not, is there a plugin that works? We want to avoid custom dev work with Stripe due to the costs. Thanks
  25. Site URL: https://www.yourfitmatecoach.com hello I have a subscription product managed via the ecom package. I am trying to stop customers to cancel their subscription without telling us. At the moment, they can simply access their account and unsubscribe. I have hidden the login access from our website, but they can still do it by clicking on a link in the confirmation order email. I can't disable the customer account access and I can't remove the unsubscription link from the account I am trying to stop them accessing their account. Would you have a way around, either by: - removing the 'unsubscribe" link from the account - stopping the access to customer account (redirect doesn't work and is not possible) - any other ideas? thanks for your help
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