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  1. One of the most annoying failures of the Commerce platform, for our business, is that the Stripe Payment integration doesn't transfer any product/service data. The Stripe API quite clearly allows for the inclusion of data in a network request by way of a variety of available variables like "product description", "memo" or "description". This is a problem for those of us small business owners who are attempting to track each Stripe transaction in accounting software like Quickbooks. Without any product data sent along with the payment transaction, the transactions can't be automatically categorized for sales analysis and reporting. Why doesn't Squarespace send product data to Stripe???
  2. Hey guys, I've got a client who is trying to place 3 Stripe buttons on one page on her site, but for some reason only one works. Stripe have said it's possible to have more than one on a site so may be Squarespace's issue. She has found workarounds that say to get a different identifier for each button, but seem to all revert upon saving the pages. At a bit of a loss for what to do. Has anyone had an experience with this kind of issue? Thanks!
  3. Site URL: https://www.herpower.community/join I have service subscription products (annual memberships). They are structured as annual plans but to be billed 2 times a year, one at signup and one 6 months later. I do NOT want to encourage / allow the customer to cancel the 2nd payment. Thus, I would like to remove one sentence from the subscription payment page. "You can cancel your subscription at any time on your account." Is there a way to do that?
  4. Our business allows customers to buy a service for a specific date, but we have limited staff to perform the service. This typically isn't an issue unless a customer buys for a particularly busy day, but we don't want to run into a problem where a customer buys and we are unable to fulfill their order. Is there a way to delay charging of their card until we can confirm availability? That way we don't have to worry about issuing a refund or anything like that. We use Stripe for payment processing, if that helps!
  5. Hi, does anyone know how to ensure that Squarespace creates a new customer_id with every payment received when a customer checkouts on Squarespace. Currently this does not happen. Others typically create a Stripe customer id with every payment processed (with options of create Stripe customer_id on every instance, or only for new customers). However, Squarespace does not have this basic functionality in place, which is critical to leveraging many other capabilities on Stripe. Is there a way to configure Squarespace checkout so that a new customer id is created on Stripe?
  6. Site URL: http://carol-colin.squarespace.com/orangessardines-press My store is set up connected to Stripe to accept credit cards. Purchases have been made. But, my cart is not secure. I think I need to insert live API keys someplace. How do I do this??? I have copied and saved them. Incidentally, the Squarespace 'contact us' to email for help is broken, as far as I can see online. The page loads as a long column of black on white text, and clicking 'contact us' just brings me back to the top. I have already emailed with Stripe and they said Squarespace has to help me set up the API keys. Please help me.
  7. Site URL: https://www.ebpco.org/ After working fine for several years, our site is suddenly throwing an error when people try to make a donation: This happens after their donation info is entered. A successful donation took place 5 days ago, but now nothing works. Nothing has changed on the site. We have both Stripe and PayPal as our payment processors. I get the same error with either processor. I checked both Stripe and PayPal and they seem to be fine, with no errors. It seems like Squarespace is erroring out and not passing the transaction to the processor, since the processors don't show any attempts.
  8. I manage two websites under one log in. Am I able to have separate commerce account bank info for payments, since they are separate sites??
  9. Site URL: https://www.hellohappyskin.com.au/ Hi all, I'm considering switching my store to shopify as my payment gateway while still using my squarespace site because i would like to add in multiple currencies based on geolocation and to add afterpay. I need advice on: 1. if switching, will it screw up my facebook pixel? 2. when I switch over will it affect other payment methods i already have connected on the site such as paypal? 3. would I have to rebuild each product description again from 0? 4. is there a way to get a refund of the remainder of the stripe subscription considering I have not used the full year subscription? If anyone has experience from doing this themselves, I'd love to get your opinion. thanks in advance!
  10. Hi, we would like to customise the charge_description passing through to stripe. Currently on successful checkout, the charge_description passing through to stripe is the customer email address (eg.,"Charge for custname@xyz.com") . We would like to customise this description to include the Product Title (eg.,charge for custname@xyz.com for Apple Macbook Air" . How can we do this? Any solution that helps passing along the additional product title through to Stripe would help here. Thanks.
  11. Hi there, I want to setup a reoccuring payment for one program, I was wondering if it is possible to do this on the business plan and have the product linked to Stripe and the recurring payments done through stripe rather than having to upgrade to the Advanced Commerce plan? Thanks Kristen
  12. Site URL: http://www.bsweat.com Hey guys I am Trying to use zappier to automate a few things but my squarespace store is not sending the client email over to stripe unless they have an account, can I inject code to the checkout page to push client email over to stripe? If so I did try and I can send a picture but it’s not working
  13. Site URL: http://fripsix.com Hello, I am trying to connect my website to stripe but they won't allow me to use it. I am selling second hand clothes and accessories in France as a self employed person. I receive an e-mail saying : After reviewing your information and website your business presents a level of risk for customer disputes that we will be unable to support. Do you know for what reason it can be ? Thanks !
  14. I want to start a small online store on your website, business annual plan looks good to me, but I have a few questions. If I take the annual plan can I cancel after some time and stop paying in case it doesn't fit me? Also, is there any way to allow payment with credit cards on my website without Stripe since it's not available in my country? If I use Flat Rate, how does that really work, if someone pays for a product do I just ship it to the address they've entered?
  15. Site URL: https://julesmarius.com/ Hello everyone, Well, we have an issue with Stripe, they won't accept our website because they say we have a high risk of disputes on payment. -Which is not true at all- I want to precise our website is in french and i highly doubt the american staff from Stripe understood what we really do. Already have more than 20 clients via paypal and still no disputes, we know everyone of them physically, if there's a problem, they will call us. Anyways, my question is : Can we connect another payment system than Stripe to accept VISA / MasterCards / AMEX etc... On our website ?? If so, how to do it ? Thanks for your help
  16. Site URL: https://www.carbonforest.org We're in a testing phase of our product and we've noticed that it is possible to input a credit card and then the incorrect billing address, but still receive a confirmation message and email. Has anyone else experienced this?
  17. Hello! Long time lurker, first time poster :). I have a client managing her content on SS, but her ecommerce functions on Cratejoy. Now that SS has subscription options, I've convinced her to move her whole platform to SS, just for the simple reason of being able to manage everything in one place. (Her retention rates aren't great, largely due to having to manage customer accounts on cratejoy's platform, rather than her own) Anyway, I've only just found out that we can't migrate her customer database into the customers section of her site. However, her current payment processor is Stripe through Cratejoy, where all of her customer data is stored as well. My question is, if we connect her already existing Stripe account, will the customer data integrate? Will subscribers need to re-subscribe to the products? Or can we do that on the backend? It seems rather silly that I can't just easily make this switch with a simple import function. Will I need to individually create new customer accounts from the front end of the site? If I do that will the customer accounts integrate properly with the existing Stripe data? Any/all advice here would be great. I hate that my client is paying so much money every month to Cratejoy when SS is such a great option for everything she's doing.
  18. Hi There, My Client's requirement is they have enabled the Stripe Subscription on their website which is in Square Space. Now, when customer is sign-up and make the first payment we are charging for the Subscription but for the Next month we want to charge on 20th of the month. e.g. A customer signed-up on 1st date of the month and Paid for the subscription. then their next billing will happen on 1st date of the Next Month. we want to customize it to the 20th of the Month instead the 1st. Any Help would be appreciated, thanks in advance:)
  19. I was wondering who sends what. Squarespace or Shipstation when it comes to sending emails about products being shipped/delivered. Also, when it comes to order confirmations, does Squarespace send that to customers or does Stripe/Paypal? Or will customers just be receiving two sets of emails?
  20. Hello! I have a bed and breakfast client that wants to add their Stripe account on their website as a widget that sits on their site. They were able to do this on WordPress, but not sure if this is possible on SquareSpace? Has anyone done this before? Thanks!
  21. I need chargeback protection from stripe but they require their new checkout to be implemented to the site. Upon contact they directed me to this: https://stripe.com/docs/payments/checkout I wanted to ask, is the new checkout already implemented in squarespace or do I have to implement it manually? (I am a trial user of squarespace so not sure if stores have the new checkout or not) Thanks
  22. I need to be able to accept ACH payments through my Squarespace online store. Stripe does process ACH payments, but it doesn't currently interface with the Squarespace checkout process. 3% is just too much to take out of the large transactions we routinely process. Barring ACH payments, I would be happy if the checkout process instead generated a purchase order sent to me, instead of requiring payment from the customer to check out. I could then follow up and process an ACH payment through our other processor. Squarespace is great, and easy to work with, but funneling everyone through credit card processors and their big fees cuts way into our bottom line. We'll end up finding another platform unless a solution is found. Doesn't sound like too hard of a fix. Any plans to implement either of these features? (ACH processing or purchase order generation at checkout instead of required payment) Thanks...
  23. Hello, I would like to create a button to redirect to the Stripe Checkout for a Client integration as described in their instructions https://stripe.com/docs/payments/checkout/clientI have tried to do it but I cannot make the third step (adding code to my site) working. I added the entire code provided by Stripe to a code block. Does anyone know why and what should I do? Thanks
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