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Found 24 results

  1. I have a client that needs to have 2 stripe accounts on one website. He need to have one for East coast and one for West coast as they need to be separate stripe accounts per location. Is this possible to do? Also, He is wondering if it is possible that when they select the state they are in, that in the back end of SQSP it auto selects either west or east coast. So it is streamlined for the customer experience. Anyone have and recommendations or can point me in the direction of a plugin that allows this to happen? Thank you in advance!!
  2. I manage two websites under one log in. Am I able to have separate commerce account bank info for payments, since they are separate sites??
  3. Site URL: https://www.hellohappyskin.com.au/ Hi all, I'm considering switching my store to shopify as my payment gateway while still using my squarespace site because i would like to add in multiple currencies based on geolocation and to add afterpay. I need advice on: 1. if switching, will it screw up my facebook pixel? 2. when I switch over will it affect other payment methods i already have connected on the site such as paypal? 3. would I have to rebuild each product description again from 0? 4. is there a way to get a refund of the remainder of the stripe subscription considering I have not used the full year subscription? If anyone has experience from doing this themselves, I'd love to get your opinion. thanks in advance!
  4. Site URL: https://julesmarius.com/ Hello everyone, Well, we have an issue with Stripe, they won't accept our website because they say we have a high risk of disputes on payment. -Which is not true at all- I want to precise our website is in french and i highly doubt the american staff from Stripe understood what we really do. Already have more than 20 clients via paypal and still no disputes, we know everyone of them physically, if there's a problem, they will call us. Anyways, my question is : Can we connect another payment system than Stripe to accept VISA / MasterCards / AMEX etc... On our website ?? If so, how to do it ? Thanks for your help
  5. Hi, we would like to customise the charge_description passing through to stripe. Currently on successful checkout, the charge_description passing through to stripe is the customer email address (eg.,"Charge for custname@xyz.com") . We would like to customise this description to include the Product Title (eg.,charge for custname@xyz.com for Apple Macbook Air" . How can we do this? Any solution that helps passing along the additional product title through to Stripe would help here. Thanks.
  6. Hi everyone, I'm building SS sites for new business owners (coaches and other health related services), who only need simple payment options like : pay in full with Stripe or PayPal pay in installments aka payment plans (for bigger coaching packages) Right now I'm not satisfied with SS Advanced commerce plan because if you can use the "suscription" option to create some kind of payment plan, SS confirmed that customers can cancel their "suscription" any time, and you won't even get notified. So basically right now there is no native way to do real payment plans on SS Commerce... What are you using or installing on your clients' sites for payment? I'm looking for budget friendly options as we're targeting new small business owners, France based . So far I came across Moonclerk and Acuity, any other suggestions ? Thanks for your help !
  7. Hi there, I want to setup a reoccuring payment for one program, I was wondering if it is possible to do this on the business plan and have the product linked to Stripe and the recurring payments done through stripe rather than having to upgrade to the Advanced Commerce plan? Thanks Kristen
  8. Site URL: http://www.bsweat.com Hey guys I am Trying to use zappier to automate a few things but my squarespace store is not sending the client email over to stripe unless they have an account, can I inject code to the checkout page to push client email over to stripe? If so I did try and I can send a picture but it’s not working
  9. I'm using Stripe to process payments through my SQS site and for some reason, Stripe isn't receiving email addresses in the charge data. My research to this point suggests that email is a standard data point with charges. Is there a setting in SQS that I'm missing or have wrongly configured that would be blocking the transmission of the email address after checkout? This is a big problem because I'm using Zapier to connect Stripe to my marketing automation system that fulfills orders via email. Thanks in advance for the help!
  10. We have a custom form on our website for donors to give, and the additional information field includes info to which specific fund they want to give. However, when that donation is processed through Stripe, the additional information field is not reported. Thus, for our accountants to have knowledge of which fund the money should go to, they cannot see it in our Stripe reports. Any ideas as to how to get this additional information which is very important reported over to Stripe in all transactions?
  11. Site URL: http://fripsix.com Hello, I am trying to connect my website to stripe but they won't allow me to use it. I am selling second hand clothes and accessories in France as a self employed person. I receive an e-mail saying : After reviewing your information and website your business presents a level of risk for customer disputes that we will be unable to support. Do you know for what reason it can be ? Thanks !
  12. Can anyone tell me if its possible to use multiple Stripe accounts on a single Squarespace Commerce site? For example, can I have one purchased product pay directly in to one stripe account and a separate product pay in to another stripe account, but all listed on the same Squarespace website?
  13. I want to start a small online store on your website, business annual plan looks good to me, but I have a few questions. If I take the annual plan can I cancel after some time and stop paying in case it doesn't fit me? Also, is there any way to allow payment with credit cards on my website without Stripe since it's not available in my country? If I use Flat Rate, how does that really work, if someone pays for a product do I just ship it to the address they've entered?
  14. Site URL: https://www.carbonforest.org We're in a testing phase of our product and we've noticed that it is possible to input a credit card and then the incorrect billing address, but still receive a confirmation message and email. Has anyone else experienced this?
  15. Hello! Long time lurker, first time poster :). I have a client managing her content on SS, but her ecommerce functions on Cratejoy. Now that SS has subscription options, I've convinced her to move her whole platform to SS, just for the simple reason of being able to manage everything in one place. (Her retention rates aren't great, largely due to having to manage customer accounts on cratejoy's platform, rather than her own) Anyway, I've only just found out that we can't migrate her customer database into the customers section of her site. However, her current payment processor is Stripe through Cratejoy, where all of her customer data is stored as well. My question is, if we connect her already existing Stripe account, will the customer data integrate? Will subscribers need to re-subscribe to the products? Or can we do that on the backend? It seems rather silly that I can't just easily make this switch with a simple import function. Will I need to individually create new customer accounts from the front end of the site? If I do that will the customer accounts integrate properly with the existing Stripe data? Any/all advice here would be great. I hate that my client is paying so much money every month to Cratejoy when SS is such a great option for everything she's doing.
  16. While Squarespace has an official integration with Stripe, it does not include the features I need. Specifically I need to use the Stripe "Connect" feature which enables me to pay coaches that are on my website. Stripe has said that a custom integration is required. Is this possible within Squarespace? My Squarespace developer has been unable to come up with a solution to date.
  17. Hi There, My Client's requirement is they have enabled the Stripe Subscription on their website which is in Square Space. Now, when customer is sign-up and make the first payment we are charging for the Subscription but for the Next month we want to charge on 20th of the month. e.g. A customer signed-up on 1st date of the month and Paid for the subscription. then their next billing will happen on 1st date of the Next Month. we want to customize it to the 20th of the Month instead the 1st. Any Help would be appreciated, thanks in advance:)
  18. Hi there, We are wanting to pre-sell items while they are still in production. We're trying to set the site & Payment gateways (Stripe and PayPal) up so that we can authorize the payment and capture funds closer to the ship date. Has anyone had success with this on SS? So far we've learned that the Stripe create customer API is not compatible with Squarespace. What about PayPal? Anyone have success with this and want to share how they've done this?
  19. I was wondering who sends what. Squarespace or Shipstation when it comes to sending emails about products being shipped/delivered. Also, when it comes to order confirmations, does Squarespace send that to customers or does Stripe/Paypal? Or will customers just be receiving two sets of emails?
  20. Hello! I have a bed and breakfast client that wants to add their Stripe account on their website as a widget that sits on their site. They were able to do this on WordPress, but not sure if this is possible on SquareSpace? Has anyone done this before? Thanks!
  21. I need chargeback protection from stripe but they require their new checkout to be implemented to the site. Upon contact they directed me to this: https://stripe.com/docs/payments/checkout I wanted to ask, is the new checkout already implemented in squarespace or do I have to implement it manually? (I am a trial user of squarespace so not sure if stores have the new checkout or not) Thanks
  22. Ladies and Gents, does anyone know how to / is able to add a feature of changing the date when customer's subscription is charged? my customers buy on our site for the first time and automatically subscribe, that's the only option. however, before we start preparing the next delivery, we check with the customer if they need it this month. they can postpone without charge. id they do, i obviously don't want to charge them. but squarespace doesn't offer that option. i have to cancel the whole subscription of that customer. so rubbish customer experience. does anyone have a ready solution? or is able to write one? or maybe there is a different way (e.g. manage subscriptions through stripe? it's our payment processor, they have the service called billing, but i have no idea if it's possible to make it happen and how to set up squarespace and stripe in that case to do it) thanks! Damian
  23. I need to be able to accept ACH payments through my Squarespace online store. Stripe does process ACH payments, but it doesn't currently interface with the Squarespace checkout process. 3% is just too much to take out of the large transactions we routinely process. Barring ACH payments, I would be happy if the checkout process instead generated a purchase order sent to me, instead of requiring payment from the customer to check out. I could then follow up and process an ACH payment through our other processor. Squarespace is great, and easy to work with, but funneling everyone through credit card processors and their big fees cuts way into our bottom line. We'll end up finding another platform unless a solution is found. Doesn't sound like too hard of a fix. Any plans to implement either of these features? (ACH processing or purchase order generation at checkout instead of required payment) Thanks...
  24. Hello, I would like to create a button to redirect to the Stripe Checkout for a Client integration as described in their instructions https://stripe.com/docs/payments/checkout/clientI have tried to do it but I cannot make the third step (adding code to my site) working. I added the entire code provided by Stripe to a code block. Does anyone know why and what should I do? Thanks
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