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  1. We've hit a problem with shipping options that is causing concern regarding transitioning our site to Squarespace. Specifically, we have several products that cannot be shipped via Express/Next Day due to shipping restrictions (like flammable goods, say colongne that contains an alcohol base, or glue/solvent). Right now, the only option I seem to have is to remove Express/Next Day Shipping from the entire site, which is not going to work. Over 80% of our products can ship via any means, and removing the option completely will lead to customer dis-sat and decline in sales. Having the option on,
  2. Hello everyone, We are having a trouble to find a way to settle a price for the package we are sending. In fact this is difficult to settle a price for INTERNATIONAL package .. Because actually the price is depending of where do you send it so, have you got any tips ? We would like to work with DHL but really don't know how to calculate the rate Thank you if you can help !
  3. I want to be able to cancel a commerce order if I can not ship to a particular zip code. I would like to be able to retain their email and order information if I am able to ship to them in the future. Is this possible? Thank you!
  4. elearo

    Free Shipping

    Hello, So my commerce page is set to have different shipping prices for different weight and countries. Over a certain amount of weight it's free shipping as it's set on the shipping options, but I would like to have a "free shipping over 100€" option for every country, so that I can have a bar at the top of the page promoting the offer. How do I do that? Thanks, Eleonora
  5. Website is currently set up to sell coffee to the United States only with a flat rate shipping charge. Client would like to offer free shipping on orders over qty. 4 but also include Canada and Mexico. Only orders being delivered to the Untied States could be for less than qty.4. Wondering how to set this up? I know there can be coding to enable shipping minimums and I could change the shipping zones, but then how can I keep the ability for small orders with chargeable shipping to be able to be delivered in the US.
  6. Hi, there is a serious loophole that I need to know when you'll fix this. I've had a couple of discussions with your technical department with the acknowledgment that this is a loophole. I need some forecast of when it will be corrected. To rehash the problem. When setting up the taxes, each area has their designated tax amounts. When doing free shipping or in my case free pick-up, the taxes should be based on the local taxes, not the billing address of the customer. Savvy customers are discovering they can avoid the local tax amount if they have a credit card in a jurisdiction that i
  7. My Issue: Whilst I also require a UK shipping option (my home/domestic area), the 'Add Shipping Option’ facility does not provide for ONE ‘Europe’ shipping zone (as with United States/54 States and Canada/13 Provinces) which means it is necessary to enter each European country/option individually. Solution: Provide a ‘Europe’ shipping option/zone. Enquiry: Can a member of this forum, or a Squarespace specialist with experience using the platform, share any workarounds and tools you have discovered whilst modifying your own site, to implement my proposed solution? Thank you
  8. I want to offer free shipping if a customer buys one item. But if they buy 2, I'll need to charge priority mail rate. Any ideas how to do this?
  9. On my website I sell products to USA and another country. Some of my products are available for both countries and others are not. The problem is that I want to offer specific products to ship just to USA. How do I do that? Thanks.
  10. I'd like for certain items to only be able to be shipped within Australia. I still have items that I want to be able to ship internationally however not all of them. Is there any way I can set specific shipping locations for specific items in my inventory ??
  11. I'm setting up a site for late night food delivery. The e commerce sites have shipping options but not scheduling options and the schedulers won't let me use 9pm-2am as an option. Does squarespace have an option for me, or should do i need to build a wordpress site?
  12. Hi all, any ideas how to make one product ship to one country only while all other products ship internationally? Tagging you @Paul2009 because if anyone knows i'm sure you will :)
  13. I already have a webshop, but I'm considering to change system. At the moment an email is automatically sent to the right supplier when an order is received. Can Squarespace do something similar?
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