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  1. Hi all! Just trying to find some info about why Northern Ireland and the surround islands of the UK are placed under the umbrella term of the UK with regards to shipping zones? Anyone UK-based knows that it costs more to send to N Ireland than is does the Mainland UK (if based in Mainland UK, and vice versa)... We can find no option to define by country (England, Scotland etc), so wondered if anybody has found a workaround for this? Thanks v much in advance!
  2. Site URL: https://ckco.squarespace.com/ Hi guys - hope you're all safe and well - and have a minute of your time to help me? Currently building a new shopping site (in Brine v7, of course!) and my client will be fulfilling their own orders and delivery, and would like to be able to notify their customers of when the delivery is expected. I can see the MARK FULFILLED button, which will send an email to say "it's on its way", and I can insert a tracking number, but ideally we'd like to be able to override this (or add) a note to say "we'll see you about 4pm later today" or similar.
  3. Hello, this is my site https://www.wundertree.co/. I have three different flat shipping rates. I operate in Berlin, Germany. Is it possible to automate the shipping charge based off of the address the customer enters in checkout? Thank you πŸ™‚
  4. Hi all, I am trying to restrict the delivery area to specific areas within London, could anyone advise on how I can change this? Many thanks, Helena
  5. Site URL: https://www.eoddistillery.com/shop We have items (alcohol) that can not be shipped in NC; we also have merchandise that can. How can we eliminate the option of shipping? I setup a in-store pick up but it still gives the option of both shipping and pickup.
  6. Site URL: https://www.rawfusion.co.uk/shop Hi How do we go about giving free shipping above a certain order quantity? Say if someone orders above 50 euros for example
  7. Hi, How to I specify two different shipping locations being my home country of Australia and The Rest of the World?
  8. Site URL: http://www.lostmap.com/club Hi there ... first time poster, please go easy on me if this question has been asked a million times. I couldn't find an answer to it, when i did a search. I'm wondering if it is possible to change the shipping costs on a subscription product, and for it to be implemented on existing subscribers? Postage in the UK has just gone up, and so I adjusted the shipping costs on my subscription product by Β£0.10. I currently have 245 subscribers to this product, and only brand new subscribers are having to pay the new adjusted shipping cost (which is Β£0.70
  9. Site URL: https://www.caramunchies.com Hi! I'm running into an issue with customizing the checkout process for a client. She wants to offer three tiers of shipping: a) regular carrier calculated shipping for less than 5 items b) 5$ shipping for 5 items c) 50$ or more get free shipping Options A & C are easy enough to put in place but im not sure how you would address option B? Thanks so much for your help.
  10. Has anyone found a way to have shipping calculate based on item specific location? I am selling art from multiple artists, the item remains with them until it is sold, and then they ship it directly to the customer. I need shipping to calculate based on the location of the item, not the location of my business.
  11. Hey, Does anyone know why there isn't an option for putting in a UK address on my shipping section in my checkout? I've changed the country to UK on my settings but I've just tested it out and it's still only got United States as as option. Help please!
  12. I want to start a small online store on your website, business annual plan looks good to me, but I have a few questions. If I take the annual plan can I cancel after some time and stop paying in case it doesn't fit me? Also, is there any way to allow payment with credit cards on my website without Stripe since it's not available in my country? If I use Flat Rate, how does that really work, if someone pays for a product do I just ship it to the address they've entered?
  13. So I'm using the print fulfillment site Printful.com to sell mugs on website but I've run into a problem when a customer buys the same product but 2 different designs. Say I have 10 different designed mugs up for sale on my site, and a U.S. customer orders 2 different mugs, shipping is $7 and every additional mug is $4 so the total shipping cost for 2 different mugs is $11. But on my site, when a customer orders 2 different mugs the shipping is $14. Does anyone know of a work around other creating 1 product page and listing all 10 mug designs as variants? Because that isn’t going to wo
  14. Site URL: https://appletreechocolate.com This has probably been well covered by now, so my apologies, but I'm in a bind with a client and do not have the time to sit and sift through thousands of forum posts to attempt to find what I'm looking for. We are at risk now of losing this client now because I don't know how to fix this. Long story short, we originally had free local pick-up for orders, as well as various calculated shipping fees, dependent on location. I cannot for the life of me figure out how to accomplish this. The client had me completely remove shipping as an option from
  15. Site URL: http://www.fortsferryfarm.com I would like to know if there's a way to hide the shipping/delivery related information on the customer notification email template? All of the products on the online store are for pick-ups only I know that for service products the auto generated tag {.section hasServiceProduct} will hide the shipping information, is there a way to override the rules by inserting this manually?
  16. On my website I sell products and samples. I am looking to have separate shipping prices for the products and the samples but can't find an option to set the shipping price for a specific product. Is this something that can be done/ how can I do this please? Thanks in advance :)
  17. I've been running into an issue with offering free local pick-up to those eligible by zip code. Because the local pick-up shipping option is free, it becomes the default. What I've been finding is customers who have that shipping option available to them don't realize there is a local pick-up option and they breeze over the shipping option choices. When I get an order with the local pick-up option chosen, I end up emailing the customer ensure they meant to "choose" that option. More often than not they didn't even realize it and then I have to figure out a way to charge shipping second hand.
  18. I have reached out to Squarespace Support Multiple Times on my concerns for the lack of shipping options within the platform. For Starters, we are unable to input our FEDEX discount into the shipping. For example a FEDEX 2 day one rate cost us $6.99 on the website it wants to charge the customer $22! Also, there's also no calculated international shipping, from any carrier! Furthermore, while you can mark up shipping, you can't subsidize it, a simple change in code. I have patiently waited for months but nothing has changed. I have done my best to figure out flat rates fo
  19. Hi everyone, In browsing through the templates I see that most have very large headers which I am trying to avoid. I am trying to find a template that puts the products front an center. I have attached a mock up of what I am trying to achieve. The home page has a paragraph of text with featured products with links for Buy Now. Ideally the Shop page would be a grid format. Is there a template you could recommend that comes close to this? I also have some specific requirements at checkout time. For shipping options I need UPS, FedEx, and LTL. Some customers want to use their own
  20. Hello! I want to add FedEX or another type of shipping option to my squarespace e-commerce page but I can't because it asks me for a zipcode (which I do not have). I am located in Canada and only have a postal code I can give. Does anyone know how to set up shipping from Canada? I'd like to use one of the other services that isn't just the flat rate service. Thank you in advance!
  21. Is there a way to limit the sale of digital items to customers from the USA only? I want to avoid the tax issues with selling to other countries for the time being. I saw that there is a way to set up shipping zones, but will that work with digital products?
  22. Hi there, I have two different types of products which I am currently selling. One of which is small and I am happy to send worldwide. However the other is a larger item and I only want the option to send locally. Is it possible to restrict where one particular product can be purchased? For example I have enabled the option to purchase in Australia. I do not want this australian user to be able to purchase 'The Long Light' online. However, I would like them to be able to purchase 'The Paper Filter Station' website - https://oddthing.co.nz/store Thank you for you
  23. I have a customer that has asked of we could offer APO/AFO shipping. I know that Shipstation supports APO shipping but I can find no information on how to set this up within Squarespace. Has anyone successfully set up APO shipping that could assist or is this not an option?
  24. Hi all, I was wondering is there a way trough coding to add shipping weight to the order export, at the moment this is not possible and it is important for order fulfillment? There are two hacks one figured out by me and other I got from support. 1. Add shipping weight to the SKU SQ0788669-0.25 and later separate it in excel 2. Add shipping weight as an internal not not so good, it requires cleaning How do you solve this issue?
  25. Hi there! Has anybody implemented code for setting up shipping regions outside of the US/Canada? I need to exclude one of the regions in Spain as it's too far away and the shipping cost would eat my margin. Thanks!!
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