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  1. Site URL: http://shop.chenebleu.com/ Password: SandraCB URGENTLY need help or an answer to this please. @paul2009 you seem to have extensive knowledge on ecommerce. As you will see we are selling wine and gift products. The major issue we are having is with how shipping costs are calculated. If the customer buys a bottle of wine and one or two gift items SQS adds the weight of all the items together and uses that as the cost. The only way we can see to combat this is to work out every single combination a customer could potentially buy and allocate a specific rate to that weight, b
  2. I have a floral company operating on the Squarespace platform and sometimes customers purchase multiple arrangements going to different addresses all in the same order. For example, for Mother's Day the same customer may order an arrangement for their mom and grandmother, both going to separate addresses, but paid for on the same order. Is there a way to get a separate shipping address per item versus collecting all the shipping information generally at the end? Or is there a way to turn of collecting the shipping address (which we could rather build into a form)? Our overall goal is that we’l
  3. Hi, even though I have services set up in my shop, when a user checks out, squarespace says "You cannot continue checkout because there are no shipping options available." How do I disable shipping? Again, it is set up as "services" not physical products and I do not need shipping. Thanks, Jeanne
  4. Hi! Has anyone know/done plugin an extension to their website so that they can have shipping calculator even though we are not based in US. Therefore cannot use the "real time shipping calculator"? Thanks
  5. Site URL: https://www.crliquidators.com Is there any way to add first class shipping to the carrier calculated rates in version 7.1? We sell physical products and the shipping rates are ridiculous. We are currently offering free shipping to the U.S. and relying on the honesty of our international buyers to contact us before they purchase the items to get a quote from us. This is not ideal but it is the only way we can figure out as a temporary solution.
  6. Site URL: https://tankerfitness.squarespace.com/ How can I eliminate payment option from the checkout page??? I want customer to process the order with purchase order invoice. Let say a customer go on the site, add items to the cart and go the check out cart and only provide "Name", "Address" & "Contact number" to process the order. Thank You M. Asim
  7. Hello, I have a BIG problem with the new e-commerce site I am about to launch in Spain. I need to have different shipping costs depending on postal codes. I have read this is only available for USA and Canada, how can this be possible? Not even the advanced commerce plan supports this... I have been doing research to see if there is a plugin we can integrate to change this and I cant seem to find any solutions.... Has anyone solved this problem? Thanks a bunch!
  8. Site URL: https://www.subliminalsf.com Is there a way to modify the shipping address for an order after a customer has made it? Had someone email me asking to change the shipping address, and I know I can leave myself an internal note, but is there a way to change it so it shows up properly on the packing slip/shipping label?
  9. Site URL: https://www.wholebodybeautiful.com/kauai-food-menu Hi, is there any way to change the wording on the commerce checkout section. I want to change where it says 'shipping' (and each subsequent mention of shipping in this section) to 'Delivery' https://www.wholebodybeautiful.com/kauai-food-menu password: menu Thank you 🙂
  10. Site URL: https://www.phelpsrefinishing.com/ Tips, please, on how to list dimensions for a product that will always ship in more than one package -- because part of it is drop shipped from another location. Some of my client's products are shipped from the manufacturer's warehouse in Buffalo, NY. Other products are shipped separately from my client's own warehouse in Texas. A customer may combine these in one order. And my client offers some packages as products -- which combine products from both locations into one product. Need help in thinking this through! My cl
  11. Hey, I just was wondering on how these shipping options will work out? So for now I’m until I upgrade my plan to the advanced plan/ or I would call it the business+ plan, I was wondering on how customers can track their orders, even when the shipping option isn’t linked to a shipping carrier like ex.FedEX. I was also wondering how I can make this work, because I don’t quite understand the fla rate shipping options yet 😅. So if anyone know anything about shipping, please help me out. Thank you!
  12. Site URL: https://antelope-octagon-t69s.squarespace.com/ Is there a way to change the shipping (Zip Code) to UK Postcodes? Many thanks, Oliver
  13. I'm trying to streamline my shipping options, and also make them more clear so customers know what to expect. I want to define USPS First Class vs Priority, etc. But because first class can only be on packages up to 16 oz, when the automated final option includes up to infinity, it complicates things. Since first class mail stops at 1 lb. I want an order that is say 5oz, to be able to choose first class, or priority. But if someone who has a 2lb package is choosing shipping, this means they'll see a first class option in their options. Even though it isn't an actual option for their package we
  14. Site URL: http://www.cubia.com.au Hi Guys! I am selling an item that is only available for local pickup - I do not want to offer shipping. The customer needs to purchase the item on my website, and then I will email them when their order is ready for collection. 1. Is there anyway to remove the shipping information field at checkout? 2. On the invoice that the customer receives, it states that they will be notified when the item has shipped. Is there anyway to change the invoice so it does not say this? 3. This is a long shot, is there anyway to email the customer advising
  15. Site URL: http://www.avocadomalaga.com Hello everyone!After starting to develop the website, I try to link my e-commerce with the parcel delivery company in charge of the orders. In my case, the company is GLS. From GLS they tell me that they have plugins for a number of platforms within which there IS NO Squarespace. I would like to know if anyone has used any plugin for this shipping company. Thanks to all of you
  16. Site URL: http://www.masaj.me/shop Hi there, hoping that someone can help with my query! In the buildup to Christmas we want to add additional options to the checkout page of our online shop, so that people can pay an extra £1 or so to add giftwrap, etc to their order. It would be ideal if there was an option to add this as part of the checkout flow instead of as a separate 'product' in the store, in order to capitalise on this offer. We can make custom forms etc, but I can't figure out how to charge extra for additional services/products as part of the checkout flow. Any advi
  17. Site URL: http://www.niagarafilm.co Does anybody know if there is any plan for shipping by store options? I have 3 different store pages on my site as I run a small scale film lab, I sell cameras/film, and im planning on selling shirts. The issue i'm having though it Setting up shipping for each is impossible. The film lab I want the options to pay flat rate for shipping, dispose of the negatives, pay for me to drop them off if they're local or let them pick them up. The cameras I want just a shipping cost, drop off, or pick up option, and for the shirts i'll be using printful and need
  18. Site URL: https://www.guyhepnereditions.com/ Hi all! Does anyone know of any work arounds or shipping integrations what work well with Squarespace that offer multi-origin shipping? Or a way to assign a specific shipping option to specific products? A client I built a website for is an art gallery that ships various artworks and products from different locations around the world. For example: The gallery is located in NYC, however many of it's collaborators and artists are based in Europe - sometimes the products that we have available in e-commerce need to ship from an artist's stu
  19. I have a digital file product line that I sell. My problem is I personally do not have the digital file for the customer to download, it comes from the designer to my customer directly. So when entering the product, I can not make it a digital file without uploading an actual file. Therefore, I had to make it a physical product. Now my issue is even though I left it 0 lbs. for weight, my customers will still get charged a shipping fee. I cannot figure out how to make just a certain product category free shipping. None of the discount options work here. Any thoughts on how I can do this?
  20. Site URL: http://www.anchoredshrimp.com Will per item shipping rates ever be an option on Squarespace? My shop currently has two shipping options for seafood items. ($25 Flat Rate Ground and $45 Flat Rate Air.) I can't use the carrier calculating shipping because the real cost of shipping 20lbs perishable packages is indeed costly. (I do add shipping cost to the overall price of my items.) This way of setting up my store makes it so I can never have sell small items or merchandise. I would LOVE the option if a customer wanted to buy just a T shirt for $15 it would
  21. Site URL: https://www.thereactoriscritical.com/ So, I've noticed this same issue before with letters, but I'm finding the same deal pop up way more often now that I've started shipping one of our new items with large flat envelopes, and a lot more people are asking what's going on. Whenever I try to ship an order as either a First Class envelope or First Class large flat envelope, Shipstation/Stamps.com doesn't provide us a tracking number for it. Squarespace, however, does, and I don't know how or where it's getting it, and the number it provides to customers doesn't actually work when
  22. Site URL: http://www.exceedfootwear.com Hi, When adding a product to cart (on my store) shipping costs show my £30 option for out with UK shipping. I also have an £11 next day option which isn't shown until I add in the postcode. Is there a way to show the £11 more popular option (used 99% of the time) first before showing an unattractive ("Shipping £30") at first. Thank you
  23. Site URL: http://joyfulblooms.com.au Hi all, I predominately sell singular items on my website, but I am creating a ‘build your own gift box’ category on my website. The way I have set it up is that the customer selects all of the items they want to include in their gift box. Currently the shipping on my website is set up by weight, so as each gift box item goes into the cart it is increasing the shipping amount... However I am wondering if there is a way that I can create one shipping amount for anything from that category, no matter how many items the customer selects
  24. Dear Circle Members I am working on a project for a client. This project includes an online store which contains items which should be limited in shipping to certain countries only. Is there a way to ensure that certain products are only shown for visitors from specific countries and also only shipped to certain countries? Thank you very much for your responses in advance!
  25. Hi, I'm working on setting up my commerce site through Squarespace and I'm wondering how you all calculate your shipping costs for the world? I sell products of all sorts of different sizes and weights. Setting costs for different weights based on every country's shipping zone in the world would be way too much work. I currently have shipping zones for Canada and the US, but past that, how should I set up shipping costs for the rest of the world? The options I've thought of are: 1. Don't allow shipping to those countries. Let the customer know that they will have to contac
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