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  1. *Is there a way to assign custom shipping price for different sized items? I sell paintings - various sizes from small to large. Using the weight and size tool doesnt seem to work as canvases are usually the same weight if they are a similar size. Is there a way to assign a rate to large works, medium works and small works that doesnt allow the customer to select it at checkout? I am concerned people will just pick the cheapest shipping price when realistically will cost me a lot more. * a newbie to ecommerce by the way!
  2. Site URL: https://heartpainter.com/ Any recommendations for shipping integration, based on experience? Shippo, ShippingEasy, and ShipStation all look like good candidates.
  3. Site URL: https://ottothemogul.squarespace.com/config/commerce/shipping Hi, I am trying to figure out how to set up the dimensions of my clothing products. My site keeps saying the products are oversize. I have my dimensions as follows: L:28 X W:37 X H:28 for t-shirts (and etc. by category) wherein the length and height are the same. Could this be the problem? Does it want the height of the t-shirt from top to bottom? Or does it want the height based on thickness of product when folded or flat in the shipping package? I'm confused about what values to put in the height section for my clothin
  4. Site URL: https://mccallsmarket.com I have pick up and delivery options and the shipping keeps defaulting to “pick up.” How can I change this to default to delivery? If one is free and the other has a dollar amount, does it regardless default to the free option?
  5. Has anyone found a way to allow customers to get a shipping estimate prior to checkout? (preferably on the product page or in the cart) Currently a customer has to enter their email and go through most of the checkout process before getting the shipping price. Most research shows that this is a major factor in abandoned carts. Many smaller websites have this feature and it is surprising to me that squarespace has not added such a basic ecommerce feature.
  6. Site URL: https://www.circlethreedesigns.com/ I am looking for a way to use my Fedex account to calculate shipping charges. Ideally, I would like to take my Fedex rate and add 5-10 percent. Is there a way to do this? Thank you in advance!
  7. Site URL: http://shopmaisaguam.com Is there any way I can automate free shipping on my website over a certain dollar amount? If not, any backdoor methods?
  8. Hi Everyone, has anyone found out how you can either disable shipping to Highlands and Islands or specify a different rate for there? Am I correct in thinking Squarespace still hasn't got regional shipping options for UK? Thanks! Anna
  9. Site URL: http://www.exceedfootwear.com How can i add automatically calculate shipping rates with tax and duties in the cart (for sending UK to USA) before the customer checks out. Also, is it possible to calculate estimated tax and duties on arrival. Thanks
  10. Has anyone found any work around with the waitlists feature, ie- not showing up until you click onto the sold out button and choose a variant? Who is going to click on SOLD OUT and then choose A VARIANT before seeing the WAITLIST? Either have it under the products or allow under product that's SOLD OUT a WAITLIST option with when you click through to the full bleed product page it is there straight away - cant be that hard to implement surely. It was one of the features I am paying extra money for ( including USA shipping calculations ) although I am UK based ( when will we have UK & othe
  11. Has anyone else encountered an issue with using the ShipStation extension not pulling product variants or images from the site? I've got support tickets out on both platforms, but they seem to be pointing the finger at each other rather than working on a fix for the last two weeks.
  12. Hello! I have a shipping by weight problem. I originally had shipping set to standard 1st class Royal Mail, small parcel (up to 1kg). However, A recent customer order went over the weight limit so, I had to cover the additional cost. I've now changed to ship by weight but, the shipping on the first order since changing has been over charged. The product ordered weighs 350 gm and the customer ordered 2 so, that should be a total weight of 700 gms and be within the limit for my 'up to 1kg' shipping option. However, the customer has been charged at the next level up. I can't work out why th
  13. Site URL: https://masondixonbakery.com I need the ability to make a set of items as in store pickup only. We have limited items that can ship and we need to offer our bistro menu items before we face similar restrictions to NYC. Please make this an option in the commerce function to limit single items shipping options to “In store pickup up only”. This will seriously hurt our business without this option.
  14. Site URL: http://www.jnesbit.com I'm trying to get some advice on how to improve my shipping options on my website. We sell artwork, and I currently use the shipping by weight option. I have a broken (but workable) system currently in place based on a metaphorical "weight" assigned to products to help the shipping costs scale roughly to the size of the order. For example, one small 8.5x11 "weighs" 1 lb., one 18x24 "weighs" 2 lbs.; the shipping price bracket from 1 - 4.99 lbs is $7, after which it increases from 5 - 9.99 lbs. for $10. (I've included a few screenshots to demonstrate how this i
  15. Site URL: https://www.magnificentmarrow.co.uk/ I've created a commerce website, which works great, however we are now expanding and offering nationwide shipments within the UK as well as out local deliveries- I want to set up the website so that the first page the customer lands on, it asks for their postcode - once the postcode is submitted in then filters the options that are available to them. Is there an integration or a way of doing this within squarespace? Any help greatly appreciated.
  16. I am wanting to apply certain shipping options only for specific products on my site. For example, I am selling stickers that ship inexpensively but I am also selling books that cost more to ship. I want to offer am inexpensive shipping option for just the stickers but not allow customers to apply it to the books. Is there a way to do this?
  17. Site URL: https://www.crusetdecouvertes.fr with my company we are working with the GLS shipping company , i recently find out that they develloped a widget only for prestashop, magento and woocommerce to be put at the checkout page to give the choice to customers to choose between a home delivery or a relay point where they can get their stuff at the time they want. Do you know if it that does exist on squarespace ?
  18. Site URL: http://kingfisherfarmshop.com My shop is not yet live on the website but hidden. We have a Farm Shop in Surrey, UK and we would like to offer Grocery boxes, Gift Hampers and flowers for local delivery only (we deliver in our vans and do not want to offer nationwide delivery). I have recently upgraded to the Advanced Plan, Commerce and yet I have just realised that SquareSpace only offers postcode restrictions in the USA and Canada and this is an important part of our website. Is anyone able to tell me whether we can employ a SquareSpace expert to make it possible to limit t
  19. Site URL: https://dalcomask.com/ Hi, we calculate shipping after the order has been completed, not at the time of checkout. How do I remove the rate requirement from my page in 7.1?
  20. I have a floral company operating on the Squarespace platform and sometimes customers purchase multiple arrangements going to different addresses all in the same order. For example, for Mother's Day the same customer may order an arrangement for their mom and grandmother, both going to separate addresses, but paid for on the same order. Is there a way to get a separate shipping address per item versus collecting all the shipping information generally at the end? Or is there a way to turn of collecting the shipping address (which we could rather build into a form)? Our overall goal is that we’l
  21. Site URL: https://neighbourhooddinners.com.au I have set up the option for delivery or pickup in our checkout, and ideally, I'd like to be able to automatically generate a different order confirmation email based on what option the customer has selected. Is this possible? How would I go about this? I'm not much of a coder so a bit lost. Thanks
  22. Site URL: https://seahorse-soybean-ygpf.squarespace.com/ I manage an artist cooperative and some of our works are not reasonable to ship and need to be local pick up only. I know how to make a "flat rate" local pick up option, but I don't see a way to specify that a particular product should be available only for local pickup. Any ideas? I'm open to plugins or even coding a workaround myself (but it would be great if there is something already existing).
  23. Hi all! Just trying to find some info about why Northern Ireland and the surround islands of the UK are placed under the umbrella term of the UK with regards to shipping zones? Anyone UK-based knows that it costs more to send to N Ireland than is does the Mainland UK (if based in Mainland UK, and vice versa)... We can find no option to define by country (England, Scotland etc), so wondered if anybody has found a workaround for this? Thanks v much in advance!
  24. Site URL: https://ckco.squarespace.com/ Hi guys - hope you're all safe and well - and have a minute of your time to help me? Currently building a new shopping site (in Brine v7, of course!) and my client will be fulfilling their own orders and delivery, and would like to be able to notify their customers of when the delivery is expected. I can see the MARK FULFILLED button, which will send an email to say "it's on its way", and I can insert a tracking number, but ideally we'd like to be able to override this (or add) a note to say "we'll see you about 4pm later today" or similar.
  25. Hello, this is my site https://www.wundertree.co/. I have three different flat shipping rates. I operate in Berlin, Germany. Is it possible to automate the shipping charge based off of the address the customer enters in checkout? Thank you 🙂
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