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Found 76 results

  1. Has anyone found any work around with the waitlists feature, ie- not showing up until you click onto the sold out button and choose a variant? Who is going to click on SOLD OUT and then choose A VARIANT before seeing the WAITLIST? Either have it under the products or allow under product that's SOLD OUT a WAITLIST option with when you click through to the full bleed product page it is there straight away - cant be that hard to implement surely. It was one of the features I am paying extra money for ( including USA shipping calculations ) although I am UK based ( when will we have UK & other country shipping options based on supplier and weights etc!! ) Come on SS - your'e amazing - get your act together! cheers, Brett bh.mov
  2. Site URL: https://dalcomask.com/ Hi, we calculate shipping after the order has been completed, not at the time of checkout. How do I remove the rate requirement from my page in 7.1?
  3. I have a floral company operating on the Squarespace platform and sometimes customers purchase multiple arrangements going to different addresses all in the same order. For example, for Mother's Day the same customer may order an arrangement for their mom and grandmother, both going to separate addresses, but paid for on the same order. Is there a way to get a separate shipping address per item versus collecting all the shipping information generally at the end? Or is there a way to turn of collecting the shipping address (which we could rather build into a form)? Our overall goal is that we’ll be able to more efficiently track and fulfill deliveries as separate orders. I reached out to squarespace and they advised this was not something they offered, which is a bit shocking. Are there other companies out there that have this issue and/or workarounds? Any guidance would be GREATLY appreciated.
  4. Site URL: https://ckco.squarespace.com/ Hi guys - hope you're all safe and well - and have a minute of your time to help me? Currently building a new shopping site (in Brine v7, of course!) and my client will be fulfilling their own orders and delivery, and would like to be able to notify their customers of when the delivery is expected. I can see the MARK FULFILLED button, which will send an email to say "it's on its way", and I can insert a tracking number, but ideally we'd like to be able to override this (or add) a note to say "we'll see you about 4pm later today" or similar. Does anyone have any ideas how this can be achieved? Many thanks.
  5. Site URL: https://sashalennonpottery.com/ I sell physical goods, and I have upgraded my site to included carrier calculated shipping rates at checkout. Most of my goods require a box for shipping, but I recently started selling stickers. Stickers are flat, and don't need to be shipped in a box. I want the calculated shipping when shipping only stickers to be $0.55 (the cost of a stamp). I can't find a way to manipulate the carrier calculator to know to place the items in an envelope and not a box. I have tried creating a flat rate shipping option, but since I can't apply shipping options to individual products, the shipping option displays at checkout as an option for all orders. I have lost money when people ordering items requiring a box choose the sticker shipping option. I have also tried making a discount for free shipping for the stickers but, again, when people order multiple items it applies the discount to the entire order when I don't want the entire order to have free shipping. Please help!
  6. Hi all, I am trying to restrict the delivery area to specific areas within London, could anyone advise on how I can change this? Many thanks, Helena
  7. Site URL: https://www.eoddistillery.com/shop We have items (alcohol) that can not be shipped in NC; we also have merchandise that can. How can we eliminate the option of shipping? I setup a in-store pick up but it still gives the option of both shipping and pickup.
  8. Site URL: https://seahorse-soybean-ygpf.squarespace.com/ I manage an artist cooperative and some of our works are not reasonable to ship and need to be local pick up only. I know how to make a "flat rate" local pick up option, but I don't see a way to specify that a particular product should be available only for local pickup. Any ideas? I'm open to plugins or even coding a workaround myself (but it would be great if there is something already existing).
  9. Hi, How to I specify two different shipping locations being my home country of Australia and The Rest of the World?
  10. Site URL: https://www.rawfusion.co.uk/shop Hi How do we go about giving free shipping above a certain order quantity? Say if someone orders above 50 euros for example
  11. Site URL: http://www.lostmap.com/club Hi there ... first time poster, please go easy on me if this question has been asked a million times. I couldn't find an answer to it, when i did a search. I'm wondering if it is possible to change the shipping costs on a subscription product, and for it to be implemented on existing subscribers? Postage in the UK has just gone up, and so I adjusted the shipping costs on my subscription product by £0.10. I currently have 245 subscribers to this product, and only brand new subscribers are having to pay the new adjusted shipping cost (which is £0.70). All existing subscribers are paying £0.60. I asked Squarespace about this via email, and their advice was to have my existing customers cancel their subscription, and then resubscribe ... but I desperately don't want to do this, as i'm positive i'll lose a significant bunch of customers. It seems unfair, to me. Is anyone else experiencing this problem? Is change possible?
  12. I have a digital file product line that I sell. My problem is I personally do not have the digital file for the customer to download, it comes from the designer to my customer directly. So when entering the product, I can not make it a digital file without uploading an actual file. Therefore, I had to make it a physical product. Now my issue is even though I left it 0 lbs. for weight, my customers will still get charged a shipping fee. I cannot figure out how to make just a certain product category free shipping. None of the discount options work here. Any thoughts on how I can do this? Jennifer
  13. Has anyone else encountered an issue with using the ShipStation extension not pulling product variants or images from the site? I've got support tickets out on both platforms, but they seem to be pointing the finger at each other rather than working on a fix for the last two weeks.
  14. Site URL: https://www.caramunchies.com Hi! I'm running into an issue with customizing the checkout process for a client. She wants to offer three tiers of shipping: a) regular carrier calculated shipping for less than 5 items b) 5$ shipping for 5 items c) 50$ or more get free shipping Options A & C are easy enough to put in place but im not sure how you would address option B? Thanks so much for your help.
  15. Site URL: https://masondixonbakery.com I need the ability to make a set of items as in store pickup only. We have limited items that can ship and we need to offer our bistro menu items before we face similar restrictions to NYC. Please make this an option in the commerce function to limit single items shipping options to “In store pickup up only”. This will seriously hurt our business without this option.
  16. Has anyone found a way to have shipping calculate based on item specific location? I am selling art from multiple artists, the item remains with them until it is sold, and then they ship it directly to the customer. I need shipping to calculate based on the location of the item, not the location of my business.
  17. JFC

    Checkout in the UK

    Hey, Does anyone know why there isn't an option for putting in a UK address on my shipping section in my checkout? I've changed the country to UK on my settings but I've just tested it out and it's still only got United States as as option. Help please!
  18. I want to start a small online store on your website, business annual plan looks good to me, but I have a few questions. If I take the annual plan can I cancel after some time and stop paying in case it doesn't fit me? Also, is there any way to allow payment with credit cards on my website without Stripe since it's not available in my country? If I use Flat Rate, how does that really work, if someone pays for a product do I just ship it to the address they've entered?
  19. So I'm using the print fulfillment site Printful.com to sell mugs on website but I've run into a problem when a customer buys the same product but 2 different designs. Say I have 10 different designed mugs up for sale on my site, and a U.S. customer orders 2 different mugs, shipping is $7 and every additional mug is $4 so the total shipping cost for 2 different mugs is $11. But on my site, when a customer orders 2 different mugs the shipping is $14. Does anyone know of a work around other creating 1 product page and listing all 10 mug designs as variants? Because that isn’t going to work for me especially since I plan on having over 30 unique mugs in the near future and I want them all to be separate from each other, so it makes it easy for the customer to see each mug on their own. Is Squarespace working on a shipping feature like this?
  20. Site URL: https://neighbourhooddinners.com.au I have set up the option for delivery or pickup in our checkout, and ideally, I'd like to be able to automatically generate a different order confirmation email based on what option the customer has selected. Is this possible? How would I go about this? I'm not much of a coder so a bit lost. Thanks
  21. Site URL: https://appletreechocolate.com This has probably been well covered by now, so my apologies, but I'm in a bind with a client and do not have the time to sit and sift through thousands of forum posts to attempt to find what I'm looking for. We are at risk now of losing this client now because I don't know how to fix this. Long story short, we originally had free local pick-up for orders, as well as various calculated shipping fees, dependent on location. I cannot for the life of me figure out how to accomplish this. The client had me completely remove shipping as an option from their site around the holidays because they were out and about too much to ship orders, and it REALLY messed things up for me. I had added two options for flat-rate boxes, each with a fee, but the client informed me this is incorrect and that it should be a range of prices, depending on where the customer lives (in the U.S.) I am not seeing a way to accomplish this, and I was not the one that originally setup the commerce on this site, so I have NO idea how to fix it. This is very pressing, as Valentine's Day is around the corner, and a BIG holiday for this client (a candy store). Any help or ideas would be VERY much appreciated!
  22. Site URL: http://www.fortsferryfarm.com I would like to know if there's a way to hide the shipping/delivery related information on the customer notification email template? All of the products on the online store are for pick-ups only I know that for service products the auto generated tag {.section hasServiceProduct} will hide the shipping information, is there a way to override the rules by inserting this manually?
  23. On my website I sell products and samples. I am looking to have separate shipping prices for the products and the samples but can't find an option to set the shipping price for a specific product. Is this something that can be done/ how can I do this please? Thanks in advance :)
  24. Hi everyone, In browsing through the templates I see that most have very large headers which I am trying to avoid. I am trying to find a template that puts the products front an center. I have attached a mock up of what I am trying to achieve. The home page has a paragraph of text with featured products with links for Buy Now. Ideally the Shop page would be a grid format. Is there a template you could recommend that comes close to this? I also have some specific requirements at checkout time. For shipping options I need UPS, FedEx, and LTL. Some customers want to use their own UPS or FedEx account for shipping. Is there a way for them to input their UPS/FedEx account info during the checkout process? With the LTL ship option I would be OK with the customer saving their cart and filling out a contact form. We would then call them with the shipping cost and complete the order/payment. Is there a way to do this with SquareSpace? I am OK with using third party integrations. Thanks.
  25. Hello! I want to add FedEX or another type of shipping option to my squarespace e-commerce page but I can't because it asks me for a zipcode (which I do not have). I am located in Canada and only have a postal code I can give. Does anyone know how to set up shipping from Canada? I'd like to use one of the other services that isn't just the flat rate service. Thank you in advance!
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