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  1. Site URL: https://amelja.co.uk/ Hi there, Is there a way (using CSS) to add images of the items purchased on the order confirmation email. A thumbnail next to the relevant order number - located in the attached would be very useful. Thanks in advance!
  2. Hi, can anyone help me with this? I looked all over and couldn't find plugins or codes that would solve this problem. I just want to set a minimum subtotal of $10 in the cart for checkout, so you can checkout if you have a subtotal of less than $10. Thank you!
  3. Site URL: http://www.plantworld.studio/ I want to change the 'transaction description(?)'. i.e. What comes up on your customers account/transaction activity on their paypal when they order something from my site. I think I remember editing this at the very beginning of setting up my site but now I can't seem to find where I can edit this info. Thanks, Mike
  4. Site URL: https://www.jackrabbithill.com Hey, I am trying to inject some code that will re-direct customers who have completed a purchase to a "thank-you" page but am having no luck with it. I have injected some code into the 'Order Confirmation Page' portion of the code injection portion of the setting but it does not seem to re-direct to the thank you page. Any help would be appreciated. Thanks (Here is the code that I have used to re-direct but doesn't seem to work) <script> var timer = setTimeout(function() { window.location='/thank-you }, 1000); </script>
  5. Site URL: https://mellasdesign.squarespace.com I have a customer who placed an order and screen spotted me proof but it is not showing up on my site. What do I do?
  6. Hi everyone, Can you change the title font for the automated emails mentioned (order confirmation, order shipped, order refunded) and the font for the order summary & shipping info? Thanks all!
  7. I would like to look up the order IDs associated with a customer account, searching on customer information. Ideally, I would search customer name or phone number, and find all orders associated with that customer. It doesn't look like the APIs support this. The only workaround that I see is Retrieving All Orders and then parsing through them to match Name/Phone within billingAddress or shippingAddress. This could be incredibly lengthy, given the amount of order volume. We won't necessarily know the modifiedBefore/After information to time-box and reduce the number of returned orders. Any help would be greatly appreciated!
  8. Is there any way to add a logo, phone number and address to the printable order that is accessed via Commerce > Orders in Squarespace 7? The site is gailscupboard.com It is current running on the Basic Commerce plan.
  9. Hi, i have created a custom footer for my email orders and i would like this footer only to appear on the order confirmed and fullfilled emails and not on the refunded order email. Do you know if this is possible? Or do you have any tricks to create different footer for each emails? Could you please help me Thanks a lot
  10. I'm using API to create orderns and sending the checkout by email to custumer, but the documentation is not clear, because i can receive a finalized order, but how i can send a checkout order? with API?
  11. I'm very new to Squarespace and I want to add a button to my site so that i can sell signed copies directly to customers. I'd like to get their info, create a PayPal payment, then be notified with the buyer's contact info so that I can process/.ship the order. Is there a widget or something I can add to my site? How best to achieve this? Thanks,
  12. I am looking to customize an order email - specifically order confirmed & fulfilled, based on which product my customer has purchased. I have a client who is selling a subscription based package. Once the customer orders, they are to receive an email with a link to an instructional video on how to use the package. I am hoping that I can save her a step in having to manually email her customers this link by being able to add the link directly to the order confirmed and order fulfilled email. Something like: {.if hasPhysicalProductId=xxxxx} You will find your instructional video tutorial for {ProductName} here: www.linktopagewithvideo.com {.end} {.if hasPhysicalProductId=ccccc} You will find your instructional video tutorial for {ProductName} here: www.linktopagewithvideo.com {.end} There is obviously the chance that someone could buy multiple products so I need to be able to repeat the statement multiple times and would prefer to put the product name within the sentence so they know which link is specific to which product. Any help would be very appreciated! Thanks, Kaila
  13. Hi, I'm part of a teaching co-op that is using squarespace. Our site has multiple managers, all of which teach individual classes. Our problem is that whenever a customer "orders" a class, all of the managers get the order notification. Since each manager only teaches their own class, most of the email notifications are irrelevant, cluttering our inboxes. Is it possible to send a single product's order notification to only one manager, or must every manager receive every product notification? Is there some other way around this problem (other than assigning one person the class manager)?
  14. Looking at this Squarespace article about Code Injection there is a way to edit your "Order Confirmation" page under Setting --> Advanced --> Code Injection https://support.squarespace.com/hc/en-us/articles/205815908#toc-step-2---add-html-code Once at the code injection page, Sqaurespace says you can reference the order id by using the variable {orderId} How do I use this tag in the Code Injection area to suppress the display of the order number on the "Order Confirmation" page?
  15. Hi all, I was wondering is there a way trough coding to add shipping weight to the order export, at the moment this is not possible and it is important for order fulfillment? There are two hacks one figured out by me and other I got from support. 1. Add shipping weight to the SKU SQ0788669-0.25 and later separate it in excel 2. Add shipping weight as an internal not not so good, it requires cleaning How do you solve this issue?
  16. Hello! Can someone please help me with my order confirmation page? I am losing my mind because I am not getting it right All I need is for it to say Your order has been confirmed and the the order details. Right now it s all over the place 😞 SOmeone please help https://www.bakdshop.com/ 1111111111
  17. I want to be able to cancel a commerce order if I can not ship to a particular zip code. I would like to be able to retain their email and order information if I am able to ship to them in the future. Is this possible? Thank you!
  18. I looking for a way to retrieve inventory data related to an order. I have a webhook setup in Stripe, to get notifications when orders are placed. Stripe passes along the Squarespace orderId , so I'm able to use the Orders API to get data about the order. The Inventory API, though, expects a variantId1 , and it doesn't seem like that is included in the Orders API response. The only inventory-related values I'm seeing in the order response are sku and productId , but neither of those work as values to send to the Inventory ID. Is there a way to do this, other than requesting the entire inventory from the API and paging through it until I find the correct SKU? Thanks
  19. Hello, looking for some help on order/inventory management. We take orders on items we both have in stock and don't. From what I can tell squarespace does not support keeping an inventory in Squarespace yet still taking orders, which is fine, so I have everything set to unlimited inventory. What I would love to be able to do is take the export from squarespace and import it into something, like perhaps Access, then be able to enter my actual inventory then determine what product I need to order. Presently I am doing this with a Pivot table and a bunch of "getpivotdata" formulas which gets messy, especially when new items come up. Anyone out there have anything that may work for my needs, or do I basically need to try and learn Access to see if I can get what I need.
  20. Ok so I'm having an issue that I feel there should be a simple solution.... Basically I'm selling webinars through the commerce section of SS but I can't get emails to be unique to each webinar. I'd like to be able to have the customers automatically receive an email when they order product X, and a different email when they order product Y. The best I can find is making one a "physical product" and one a "digital product" but I have a lot of webinars so this work around only goes so far. I'd imagine there would be some sort of simple code like: if_order=[orderX] , Send[emailXTemplate], but I can't seem to get this type of thing to work either. Is there something I'm missing?
  21. Hi, Just starting to work on integrating orders with my accounting and don't see a value in the JOSN export for the order payment method. Am I missing something? Thanks,Scott
  22. I am having issues with receiving customer notification emails to my desired email address (hello@karastone.com.au). When an order is placed, the "new order" emails aren't coming through to this address. I think it might be because I'm not using the default no-reply email address for "from email". However when I went to change this, it won't actually let me save the address "no-reply@squarespace.com" instead of "hello@karastone.com.au". Does anyone know why that is? Also, if anyone has any other ideas about why I might not be receiving emails to this address I'm all ears. For reference, the admins on the account are all receiving the "new order" emails - they're just not coming through to the "hello@karastone.com.au" address. See screenshot here: https://screencast.com/t/IoXupVH9
  23. I would love to replace Order Shipped:#00000 with:Hello (insert customers first name), your order has shipped / confirmed / refunded.
  24. Is there a way to instead of using a public shop, we could invoice customers directly on a product not shown to the public?
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