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Found 52 results

  1. I'm using API to create orderns and sending the checkout by email to custumer, but the documentation is not clear, because i can receive a finalized order, but how i can send a checkout order? with API?
  2. I'm very new to Squarespace and I want to add a button to my site so that i can sell signed copies directly to customers. I'd like to get their info, create a PayPal payment, then be notified with the buyer's contact info so that I can process/.ship the order. Is there a widget or something I can add to my site? How best to achieve this? Thanks,
  3. I am looking to customize an order email - specifically order confirmed & fulfilled, based on which product my customer has purchased. I have a client who is selling a subscription based package. Once the customer orders, they are to receive an email with a link to an instructional video on how to use the package. I am hoping that I can save her a step in having to manually email her customers this link by being able to add the link directly to the order confirmed and order fulfilled email. Something like: {.if hasPhysicalProductId=xxxxx} You will find your instructional video tutorial for {ProductName} here: www.linktopagewithvideo.com {.end} {.if hasPhysicalProductId=ccccc} You will find your instructional video tutorial for {ProductName} here: www.linktopagewithvideo.com {.end} There is obviously the chance that someone could buy multiple products so I need to be able to repeat the statement multiple times and would prefer to put the product name within the sentence so they know which link is specific to which product. Any help would be very appreciated! Thanks, Kaila
  4. Hi, I'm part of a teaching co-op that is using squarespace. Our site has multiple managers, all of which teach individual classes. Our problem is that whenever a customer "orders" a class, all of the managers get the order notification. Since each manager only teaches their own class, most of the email notifications are irrelevant, cluttering our inboxes. Is it possible to send a single product's order notification to only one manager, or must every manager receive every product notification? Is there some other way around this problem (other than assigning one person the class manager)?
  5. Looking at this Squarespace article about Code Injection there is a way to edit your "Order Confirmation" page under Setting --> Advanced --> Code Injection https://support.squarespace.com/hc/en-us/articles/205815908#toc-step-2---add-html-code Once at the code injection page, Sqaurespace says you can reference the order id by using the variable {orderId} How do I use this tag in the Code Injection area to suppress the display of the order number on the "Order Confirmation" page?
  6. Hi all, I was wondering is there a way trough coding to add shipping weight to the order export, at the moment this is not possible and it is important for order fulfillment? There are two hacks one figured out by me and other I got from support. 1. Add shipping weight to the SKU SQ0788669-0.25 and later separate it in excel 2. Add shipping weight as an internal not not so good, it requires cleaning How do you solve this issue?
  7. Hello! Can someone please help me with my order confirmation page? I am losing my mind because I am not getting it right All I need is for it to say Your order has been confirmed and the the order details. Right now it s all over the place 😞 SOmeone please help https://www.bakdshop.com/ 1111111111
  8. I want to be able to cancel a commerce order if I can not ship to a particular zip code. I would like to be able to retain their email and order information if I am able to ship to them in the future. Is this possible? Thank you!
  9. Is it possible to add orders manually to my order system, for example if someone emails/phones me or asks in person to order a product? Would be helpful to keep track of orders, stock levels and finances!
  10. I looking for a way to retrieve inventory data related to an order. I have a webhook setup in Stripe, to get notifications when orders are placed. Stripe passes along the Squarespace orderId , so I'm able to use the Orders API to get data about the order. The Inventory API, though, expects a variantId1 , and it doesn't seem like that is included in the Orders API response. The only inventory-related values I'm seeing in the order response are sku and productId , but neither of those work as values to send to the Inventory ID. Is there a way to do this, other than requesting the entire inventory from the API and paging through it until I find the correct SKU? Thanks
  11. Hello, looking for some help on order/inventory management. We take orders on items we both have in stock and don't. From what I can tell squarespace does not support keeping an inventory in Squarespace yet still taking orders, which is fine, so I have everything set to unlimited inventory. What I would love to be able to do is take the export from squarespace and import it into something, like perhaps Access, then be able to enter my actual inventory then determine what product I need to order. Presently I am doing this with a Pivot table and a bunch of "getpivotdata" formulas which gets messy, especially when new items come up. Anyone out there have anything that may work for my needs, or do I basically need to try and learn Access to see if I can get what I need.
  12. Ok so I'm having an issue that I feel there should be a simple solution.... Basically I'm selling webinars through the commerce section of SS but I can't get emails to be unique to each webinar. I'd like to be able to have the customers automatically receive an email when they order product X, and a different email when they order product Y. The best I can find is making one a "physical product" and one a "digital product" but I have a lot of webinars so this work around only goes so far. I'd imagine there would be some sort of simple code like: if_order=[orderX] , Send[emailXTemplate], but I can't seem to get this type of thing to work either. Is there something I'm missing?
  13. Our nonprofit website sells memberships that can be purchased via a monthly subscription (built into our commerce site as a subscription service). The challenge lies in the fact that every month when each individual monthly subscription renews every month, we (as well as the purchaser) receive a "New Order" notification email. This looks exactly the same as a genuine New Order and there is no way to easily differentiate between the two. Our volunteers have to compare the name/email address within the order to our current member list to determine if this is in fact a New Order or actually a renewal disguised as one. This is tedious and time consuming... and seems so unnecessary! I'm guessing we are not the only ones frustrated by this (shocking) limitation. Squarespace does not offer us an option to modify the content of the renewal email notifications. Is there any sort of coding workaround that could accomplish this??!! I'm getting desperate over here for any sort of fix!
  14. Hi, Just starting to work on integrating orders with my accounting and don't see a value in the JOSN export for the order payment method. Am I missing something? Thanks,Scott
  15. I am having issues with receiving customer notification emails to my desired email address (hello@karastone.com.au). When an order is placed, the "new order" emails aren't coming through to this address. I think it might be because I'm not using the default no-reply email address for "from email". However when I went to change this, it won't actually let me save the address "no-reply@squarespace.com" instead of "hello@karastone.com.au". Does anyone know why that is? Also, if anyone has any other ideas about why I might not be receiving emails to this address I'm all ears. For reference, the admins on the account are all receiving the "new order" emails - they're just not coming through to the "hello@karastone.com.au" address. See screenshot here: https://screencast.com/t/IoXupVH9
  16. I would love to replace Order Shipped:#00000 with:Hello (insert customers first name), your order has shipped / confirmed / refunded.
  17. How can I change the font in the dropdown menu in the ordering process when selecting variants?
  18. Is there a way to instead of using a public shop, we could invoice customers directly on a product not shown to the public?
  19. Good afternoon all, So this has been driving me mad for a little while and I can't seem to get this to work So i've put this on my order confirmation page but its not displaying the survey opt in module? I thought it was something to do with the date, so removed all and just put in a date. The survey opt in module still doesn't work. I've put this coding on my advanced settings - ORDER CONFIRMATION PAGE! <!-- BEGIN GCR Opt-in Module Code --> <script src="https://apis.google.com/js/platform.js?onload=renderOptIn" async defer></script> <script>// <![CDATA[ var currentTime = new Date() var day = currentTime.getDate() + 10 var month = currentTime.getMonth() + 1 var year = currentTime.getFullYear() var final =(day + "/" + month + "/" + year) window.renderOptIn = function() { window.gapi.load('surveyoptin', function() { window.gapi.surveyoptin.render( { // REQUIRED FIELDS "merchant_id": "****", "order_id": "{orderId}", "email": "{customerEmailAddress}", "delivery_country": "UK", "estimated_delivery_date": "final", }); }); } </script> Any ideas what may be wrong? anybody else got the google merchant survey opt in module on their Squarespace to collect reviews?
  20. I saw many people asking, but no real answers. Can the folks at squarespace please add the JSON vars to your documentation? How can I specify a physical product in the order confirmation email so that I can say something specific about each product when someone orders it?Thanks.
  21. I am a photographer and media post processing outfit. Is there a way to add a web to print software and online ordering platform within Squarespace ecommerce platformm or otherwise. My idea is that clients can upload pictures, design layouts and order prints, photo books and other merchandise.
  22. Hi,I'm trying to sent a request to get orders from Commerce API and it return error 403 Forbidden. This is my url: https://api.squarespace.com/1.0/commerce/orders?modifiedAfter=2019-08-01T12:00:00Z&modifiedBefore=2019-08-11T12:00:00Z but I use: https://api.squarespace.com/1.0/commerce/orders It return sucessful and get the orders. The both with 2 Headers "Authorization: Bearer API_KEY" "User-Agent: Mozilla/5.0" Why it return error when I use the time filter? Thanks.
  23. I've created a custom order confirmation page for my using the code injection feature to redirect purchase confirmations to this new page, but I cannot figure out how to display basic order information on this new page. The HTML I'm using is below. I thought these tags would pull the referenced information: ========================= <h1>Order Confirmed</h1> <p>Order Number: <strong>{orderId}</strong></p> <p>Your order of <strong>{orderGrandTotal}</strong> at Illuman New Mexico has been confirmed. A confirmation has been sent to you at <strong>{customerEmailAddress} </strong>.</p> ========================= Any ideas would be greatly appreciated.
  24. Hello, I was just wondering how can I add notes on the orders customers have placed. So basically what I want to do is when the customer goes into their account and goes in the order I want them to be able to track the progress. As my company provides services so I want to be able to update them so they can keep track. But I don't want to email them. I want them to go on the website, click their order they placed and see comments that I have made to track their progress. Just wondering if theres any way I can do that
  25. Hello, I am moving my shop over from Etsy and I was testing out some of my orders and I was wondering if it's possible to show the product thumbnail in the order summary. Examples below.Similar question to this post https://answers.squarespace.com/questions/228160/how-do-i-add-a-thumbnail-image-to-orders-placed-in.html
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