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  1. I am currently using Printique print to order services for my artwork, but I have some items that don't fit their default sizes and Printique tries to crop them. I have emailed them about this with no response yet. Are there any other PTO services that integrate with Squarespace ( other than Printful ) where you can define a custom print size of the item for sale? Thanks!
  2. Our store policy is for orders to be placed by 3:00pm of the current day for next day pickup or delivery. Currently our website allows for orders to be placed up until 11:59pm for next day service. Is it possible to have the 3:00pm time frame incorporated into our site for shutting off orders for the following day?
  3. Hi all, I feel a bit stupid asking this but I've gone round in circles trying to find the answer. Is it possible to customize the text sent in the order confirmation when you have two or more of the same product or service type? (Version 7.1) I can see that you can customize to add text for each product type, but can you add further customization within that type? For example, if I sell two different digital products (e.g. an ebook and an online course), can I customize the order confirmation email so when a person purchases the ebook, they receive a specific message and link to the download, and another person purchasing the course would receive a different message with a different link? Essentially what I'm trying to do is avoid having to manually send a follow up email every time someone purchases something. I feel like there is an expectation that people receive digital goods instantly these days. Perhaps if there's no option for customising the order confirmation, is there a way to automate a secondary email for each different product? Hoping someone can help me. Thank you in advance!
  4. Hello, If my website is going to offer a monthly subscription that allows customers to subscribe and receive cupcakes once a month, how would I track the orders of the cupcakes I sent out monthly? I understand Squarespace will send notifications of customer subscription renewals but what about the cupcakes I send out to each subscribed customer monthly? Will it have to be tracked manually?
  5. Site URL: https://rotor-film.squarespace.com Dear All, I am using two columns of text blocks for addresses on the footer of this website: rotor-film.squarespace.com On mobile, it displays the second column (the right one) first, instead of last! Can anyone hint me how to change this? Thx+Best! Tonmeister
  6. Hi, I'd like to create an extension that interacts with carts. Essentially, I want to be able to make API calls out to an external service when a user adds or removes items from a cart. I've noticed that there are no APIs in SquareSpace to interact with carts before orders are placed. I'd like to find a way to get this information. Does anyone know if there is any possible way to do this? At this point, I'm pretty new to SquareSpace, so I don't know even what I don't know. I think I want to build an extension that can somehow interact with cart data, but I don't even see much documentation about building extensions. Is there any info out there about extension development? Thanks for any help you can give!
  7. Site URL: https://www.onyxhive.com.au Hey guys, my business email is info@onyxhive.com.au and I have linked my domain and email from a third party server/company. I had 2 customers already that ordered and didn't get the confirmation e-mail of their order, but I have received their order on my end fine. Both users use @gmail.com and @outlook.com I do understand there prob are heaps of ways for my email to be in spam/junk or not even getting it with settings on their end. I don't do campaigns, I don't spam customers. Just wondering, is there a way to know if my business email could be counted as spam or junk?
  8. Site URL: https://www.eatyourvegetablesbitches.com Hello! I am using a custom font for heading 1 on my website. It looks fine everywhere except for on the Order Confirmation page. There's a glitch with the font where it looks like "Order ConOrmed". I have no idea why this is happening, and I am not attached to having the heading 1 font for this page. How do I change the font or fix this issue? I tried changing this text to heading 2 in the custom-css but I think I did it wrong because it has not changed. Any help is appreciated!
  9. Site URL: https://www.appletreeconnection.com/ I have 2 (course) but 4 available product (based on schedule) for sale and I want to get them directly thru a Thank You page about an instructions on what they should do. So basically there are 2 thank you pages for each specific course the other course has just 3 schedules thats why its a products. I know it need some code injection and just specify some order ID. Now, I don't know how to specify the order ID <meta http-equiv="refresh" content="10;URL='/thank-you'" /> PLEASE HELP
  10. Site URL: https://phytality.com.au/ Hi There, I just updated to the new Email Notification editor. On the invoices that are printed for orders, the business address is appearing right under the order total. I am assuming this is a bug / coding issue. Is there a resolve for this? Thanks
  11. Site URL: https://www.local-eat.it Hi everybody, for our site we need to pick specific orders from our inventory and forward them automatically to our asset. Here is an example: We are selling a box of beers, we want to extract daily the orders with the corresponding SKU of beer boxes or by category and automatically forward the quantity and the shipping address of customers to an external organization which manages packaging and shipping by their own for our company. Actually, we are making this operation manually but we would like to improve an algorithm for this purpose. Any suggestion? Enrico
  12. Hi I'd like to change the text on the thank you for your order page after a customer has checked out. Has anyone achieved this and can advise? thank you
  13. Site URL: https://www.davinepilates.com/about Hello, I would like to change the order in the 'About' section, 3rd section down where it says 'why I love pilates' on mobile to: image text image text Now it appears as text image image text Thanks for you help!
  14. Site URL: https://foreverincrystal.com/customize-your-order I am working on a custom checkout process for a customer that allows their products to be customized with either a message or image on any selected product. After significant research and testing, I've determined that the best solution is to create a custom form (using getform) that the customer is redirected to after completing their checkout. I use the following script to redirect the user to the customize order form: <script> window.location.replace("/customize-your-order"); </script> Everything works great, the redirect happens correctly, and the form submissions appears and works when the fields are completed. The issue is that the user experience is not ideal. As a customer, I need to know my order number and other detailed to manually input them in the form. I'd like to pass the orderId to the customize-your-order form so that I can preload the fields for the user. Does anyone know if there is a way for me to pass the orderId to the custom squarespace page on redirect so that I can get the order details and preload them for the user? Side note, if anyone has any suggestions for a better way to add either a message or image a product, I am open to suggestions. The requirement is that if an image can be upload when selecting the product to add to the cart, that image must also be able to be changed in the shopping cart. I found that this is not possible leading me to my current approach.
  15. Site URL: https://www.honey-studio.com/ Hey guys! I'm having a similar issue - I have created an online yoga/pilates portal for a client but the order confirmation message that is displayed on-screen after purchase doesn't include a link to log into the portal (I'm using members area) and I cannot find this page on the back end to edit it. I have attached a screen shot of the current confirmation message that is displayed. I need to add a 'log into your account' button that links to the following page https://www.honey-studio.com/log-in-page If anyone needs to push a test membership through to see what I mean, please use the code 'HONEYIMHOME' for 100% discount. Any tips? Thank you in advance! Gemma
  16. Site URL: https://www.addictgalerie.com/mobiliers-shop Hello I managed to change the order of my categories in the shop thanks to this coding: /* reorder category links */ ul.ProductList-filter-list { display: -webkit-box; display: -ms-flexbox; display: flex; -webkit-box-pack: center; -ms-flex-pack: center; justify-content: center; } /* All */ ul.ProductList-filter-list>li:nth-child(2) { order: 2; } Link page: https://www.addictgalerie.com/mobiliers-shop It works perfectly and is easy to understand. However I have several shop pages and this code modifies the categories of all my pages. Do you have a solution to make the coding only interact with one page? Thank you
  17. Hi everyone. Just got my website finally set up. I tested the shop and got my partner to buy something, all seems to work fine. However, other than an email, where does it actually notify you of new orders? I can see the orders tab which it does show in, but there was no notification if I had not clicked into it. I was expecting maybe a red circle with a '1' in it or something along those lines to appear next to the orders tab to let me know there is something waiting. Or something along those lines at least. Also, possibly just wishful thinking. But I have come from Etsy, so I am used to seeing my sales listed pretty clearly, with images, showing the variations purchased etc making it dead easy to pack my orders without mistakes. Squarespace seems very... difficult. Super small text, especially when viewing what delivery option they have picked ( worried I will not notice when it is tracked over standard shipping ) no pictures etc.. I don't expect it to be perfect but I am wondering if there is a way for me to change any of the above? Thanks for any advice!
  18. Site URL: https://www.sundogbread.com/preorder Hi! Is it possible to turn off ordering for all products within a category at a specific time? We are a market bakery that turn off online orders at 10am twice a week, Wednesday (category) and Friday (category). Right now I am manually changing the inventory to 0 for those items, so anything that will be less time consuming will be helpful.
  19. I want to redirect users to a page other than the Order Confirmation page after a successful purchase. The issue is that we have an affiliate program and have added a tracking code to the code injection of the order confirmation page that tracks when a user completes a purchase and assigns credit to the appropriate affiliate. If I put a redirect code into the code injection of the order confirmation page, will the affiliate tracking code still fire? Thanks!
  20. Hi, when exporting the orders information as a csv in Squarespace > Commerce> Orders, there is no option to include or exclude certain product information in the csv, such as weight. Can we customise the exported data that is included in the csv? We need to be able to modify the csv for our logistics partner. Thanks for your help.
  21. Hi, I'd like to change the “Order Confirmed” text and hide order info on the Order Confirmation page but the CSS I'm currently using based on info found in the forum doesn't work. I still see the default Order Confirmed text as well as the Order info text. I want to override both completely and replace the text with: H1: Deposit Received p: You will be notified via email when our campaign is live to receive early access to our exclusive discounts. What I've done so far in CSS: #confirmed-page { // Order Confirmed title div#confirmed-page h1 { visibility: hidden; } div#confirmed-page h1:before { visibility: visible; content: "Deposit Received"; } div#confirmed-page p { display: none; } div#confirmed-page p:before { visibility: visible; content: "You will be notified via email when our campaign is live to receive early access to our exclusive discounts."; }
  22. Hello, This question might've already been answered, however I will ask it again in plain English for those like myself who are starting in E-Commerce. I appreciate any help I can get. I work for a holding company with a few E-Commerce sites for its different companies. In order to promote efficiency and decrease confusion amongst various production managers, all sites have to be run through Magento. Unfortunately we are now indefinitely dependent on freelance Web Developers for the maintenance and modifications of the site. I would like to know if it's possible to use a SquaredSpace Front-end, which can be modified by any employee Whilst continuing to receive new orders through Magento's Back-end, to not disrupt the current system. In short I'd like to design and maintain my website through Squared Space, however continue to process orders through Magento's admin panel. Thank you.
  23. Site URL: https://thedrive-incinema.squarespace.com/ Hey all, Maybe a question for a future release or something that's being worked towards but I wanted to enquire about Email receipts. I see in the Commerce > Customer Notification > General orders there is a list: > Order Confirmed > Order Fulfilled > Order Refunded > Digital Downloads I wonder if there's any intention to build a email template tailored towards events (like there is for digital downloads)? I have a client who wants to use QR codes sent with the email order confirmation as a way to verify the purchase at the event entry. Does anyone know a way to make this happen outside the existing framework of Squarespace? Or, alternatively is there any plan to include this kind of functionality within Squarespace? Look forward to hearing if anyone can help out here! All the best, Asa
  24. Site URL: https://cloudhousebakery.com SIte's a work in progress - Password :Nibbles I'm currently trying to set up my cart options for payment etc but want to stipulate that some products are for collection (between certain times or certain days, and some can be delivered), but can't seem to find any options or information on how this can be done and would gratefully appreciate any help . Is there a way of doing this in squarespace or do I have to do this through external apps/extensions etc!? I have connected my account to Square and Stripe for payment options etc, and just wondered if others had been able to do so, and if so how and if this option was something that had to be integrated through (Square/Stripe) rather than squarespace. Thanks in advance.
  25. Site URL: https://www.kovikai.com/ So the challenge we face is that our product is frozen and needs to be shipped express and with dry ice, which makes shipping out of state expensive (we're based in California). We would like to set an order minimum of 6 packs for all out-of-state orders, but still offer 3 packs to California residents. I confirmed with Squarespace support that setting an order minimum based on geographic location isn't currently an option. As it stands now, we only offer 6 packs on our website. Can anyone suggest a work around for this dilemma? I feel like we're missing out on a local audience that would gladly buy 3 packs (especially new customers) but might think 6 packs is too much. Thank you!!!
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