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  1. Site URL: https://www.lamarumcsc.church/ Hello all! Is it possible to embed something on a website for people to watch a Facebook live-stream. I have a client who is a church and they want to be able to have their weekly Facebook Live stream to show up on their website while it's live. Is there a plugin or anyway in general to do that?
  2. Site URL: https://thepuritycompany.co.uk/shop/velvet-balm?category=Body Happy New Year everyone! I'm trying to add the Facebook comment to my products and I'm struggling a bit. I can add the Java SDK perfectly well to the Code Injection page but it's when it comes to the additional info part of a specific product that it all goes wrong! I've put the specific product into the URL up there so you can see what it's doing. I've ensured that it's a Code Block I'm adding to the additional info part of the product but all I get is the code, and not the Facebook comment box I was hoping for. Please could anyone advise where I'm going wrong? I understand that SquareSpace will not help with this as it's an external thing. Many thanks for your help 🙂
  3. Site URL: https://geeknproud.com Hi everyone, I'm having a bit of an issue with my site. I'm looking to share my links in social media, on my FB page to be more specific, from news I'll post in my site. While testing it I noticed that it doesn't show the preview as this: Instead I'm getting this in FB: At the time of testing my site was set to public so FB should have access to it without issues. Any ideas why this is happening?
  4. Site URL: https://goldhelios.com/shop Hey, I have a few product listed on my squarespace site that I have linked to Facebook's catalogue. I'm noticing that even though the main product pictures are being carried over into Facebook/Instagram the secondary images are lost which seems weird? Is there something I'm missing to ensure that all the images associated with a product travel with it to facebook's commerce platform? thanks, ~a
  5. I'd like to connect our Church's Squarespace site (not yet public) to our Facebook page. According to the how to for connecting Facebook, it requires linking to the FB page through a personal FB account. I suppose that's a FB limitation, since FB pages are administered through individual FB accounts. However, I'd like to make sure the link to our FB page doesn't get broken if the person managing the FB page changes. In other words, if I link to our FB page through Joe Smith's account and Joe Smith steps down or is removed as our FB admin, does the link to our site get broken? If so, is there a way to make the link to the FB page not dependent on any one individual's account? Thanks
  6. Hello, I just open an online vintage clothes store ! I'm working with instagram shopping. The things is, i'm making drops everyday at around 20:00 ! So i'm putting my products hidden during the day, then i'm posting them at the right time. My problem is, instagram takes a while to approve the product so people can't see the products tags during the time that the product isn't approve. So i want to put my product on facebook shopping during the day, so facebook has time to approve the product. The problem is, the data feed of facebook don't post hidden product in my squarespace inventory. So i have to put my products on visible on my website before 20:00 to have them approve for the drop. Do you have an idea, how could I export products on facebook while being hidden on my squarespace site? And that are hidden on facebook aswell? Like that i just have to plan the hours and all is doing automatically? I hope you understand my situation ! Have a nice day, (sorry for my english)
  7. Site URL: https://www.marzarellafitness.com Installed code to code injection for the FB Messenger widget on my site. It was working, but then I had to fix something in the code. I refreshed the page and now the widget that was working is no longer working. I checked all of my settings and couldnt find anything wrong. Can anyone assist? I have a promotional campaign running now and the messenger part is crucial.
  8. Dear all, I have followed all the steps I can find on how to add live Facebook chat to my website, the window simply does not display. FYI: • My domain name (3rd party) is "https". It is the only name I have added to facebook's "Whitelist" column:https://brettwalshphotography.com • as outlined in many you tube tutorials, I have pasted the plugin code provided by facebook first thing in the footer input for my website (settings > advanced > code injection). I do not know what other factors could be preventing the chat window from displaying. I would be grateful for any advise!
  9. Site URL: https://jilliciousfoods.com We originally created a Facebook/Instagram shop directly, and now that our shop is live on our Squarespace site we want to close the original FB/IG shop and start again with the alternative option of integrating directly with our existing online shop. However, we cannot find anywhere the option of closing our FB/IG shop so we can start over. Has anyone else run into this issue? Thanks!
  10. Site URL: https://www.switchin.io/ Hi there, Does anyone know how to trigger the facebook messenger plugin by clicking on a button ? You can check the video i've uploaded if it's not clear enough. It's what i want to reproduce on my website 🙂 Thank you Florian Hood AI - Connect Electricity & Book Movers Online & Moving Sydney Moving Melbourne.mp4
  11. Site URL: https://www.furikiteboarding.com So I'm having rather frustrating time setting up my Facebook catalogue and Instagram one as well. this took 2 mins with woocommerce and yet it's become a full day affair with sqaurespace to the point that I have given up. Can someone recommend someone to set this up for me or it not possible. P.S don't send Squarespace guide videos they are up today to handle this issue. Kind regards Frustrated.
  12. I am working on a clients site trying to sync her Squarespace products with Facebook Catalogue. I have followed all the steps as instructed but when I use the Microdata Debugging Tool it says the "id" is missing (see screenshot of error message). I have checked all products in the store and they all have a product id (see screenshot of .csv product file). I tried reloading the Facebook Pixel to try refresh the information and that has not worked either. Any insights where the "id" information is meant to come from and how I can enter this into the Squarespace store? Thanks
  13. I had a meeting with a marketing group that stated that landing pages alters the Facebook algorithm and, therefore, the ad's effectiveness. Does anyone know anything about this? And if so, are there any landing page templates - or plug ins for Squarespace that you can recommend? Im looking for something with a very fast loading speed.
  14. Site URL: https://wilson-homes.com/ I have created several Facebook pixels for different pages/communities that exist on my website. I want to add a separate pixel for each. I went to Marketing > Facebook Pixels and Ads, and found the field to enter a Pixel ID. But it looks like it applies to just the one site overall. How do I add multiple pixels to target specific pages in SquareSpace? Is there a way to do it with installing base code? I'm new to this, go easy.
  15. Site URL: https://storiesone.com Hello everyone, I am struggling to add a facebook pixel event on an image link click on squarespace. On the website it is the join Discord image, that open our Discord link and I want to be able to target people that perform this action most of the time. First, I tried to use the No code facebook pixel event manager solution but it doesn't recognized the event when I click on the image. Then I tried using the code injection solution but still doesn't work. I have injected this code inspired from a stackoverflow post in the squarespace code injection header space: <script> (function() { var blockBtns = document.getElementsByClassName("sqs-block-image-link"); for (var i = 0; i < blockBtns.length; i++) blockBtns[i].addEventListener("click", function() { fbq("track", "Discord Click", { }); }); })(); </script> The result is: Just after opening the website page, I have this message on the facebook pixel helper chrome extension ( i still did not click on the Discord button) When I click on the Discord image, nothing change on the facebook pixel helper. If someone can help me solve that situation that would be awesome 🙂
  16. Site URL: https://thebrakebrothers.squarespace.com I want to create a page where customers can leave feedback/reviews that are publicly visible. I followed Squarespace's instructions (https://support.squarespace.com/hc/en-us/articles/206540767-Adding-product-reviews) for adding something like this to a product page, but on a standard page (from the review pages templates). I copied the first box from facebook into the settings->advanced box, and the second into a code block on the page, but nothing happened. Saving everything and accessing the site from a private web browser gives me a blank page (other than the template, my header and my footer). What am I doing wrong?
  17. Hello friends! Facebook blocked my client's Squarespace website stating that it goes against "community standards". Has anyone else run into this issue? There is nothing about this website that is offensive or threatening. It is simply a store for an artist to sell his paintings and promote his painting classes. The website is https://www.pauljvaldez.com/ Ultimately, I am trying to determine what triggered the block and how it can be fixed. This issue has been reported to Facebook multiple times. No response yet but we can successfully share his link on Instagram. Any help would be so greatly appreciated! I have attached a screenshot to this post.
  18. Greetings Circle Community! I hope you are all keeping well. I'm a UK member and this is my first post. I'd really appreciate your help solving an issue I'm having. Here's a summary... I have a client with two websites, one on Squarespace and another on a different platform. I can connect both URLs to the same Facebook pixel HOWEVER when I go to set up Custom Events for the Squarespace URL it won't let me...the pop-up box comes up briefly and then disappears leaving the message 'Action not available'. How do I overcome this issue? Thank you to anyone who is able to assist.
  19. am at a loss! the Facebook messenger chat doesn't have a block ID! Does any one know a CSS code to push it up i.e. increase padding on all website versions (desktop, iPad & mobile) so it doesn't overlay on the cookie bar (refer bottom right within attached image).. My site is lifedeeperstill.squarespace.com Help is highly appreciated!
  20. Site URL: https://www.svrpower.co.uk/home-page-2-cv-test I have added the facebook messeneger option to the website and I was just wanting to see if there is a way of just enabling it on certain pages. Thanks
  21. Site URL: https://www.moonlightgardensupply.com/ I am having a super weird issue where Facebook will not let me post my ad (see complaint in screenshot). Has anyone ever run into this issue with Facebook ads?
  22. Site URL: https://educationacademy.xyz/ Hi Squarespace community, I am completely at a lose with this problem. I followed a couple of tutorials (only to cross-check the steps) on how to install the Facebook messenger plugin widget and for some reason it appears when I go into my website but when other people visit my page, they do not see the widget. I have whitelisted all variations of my website on Facebook: https://educationacademy.xyz/ , https://www.educationacademy.xyz/ , https://educationacademy.squarespace.com/ . Like I said, I am the website owner and Facebook page owner and I can see the widget but my website guests can not see it. What can I change so that way all of my guests can see and use the widget? Any guidance would be greatly appreciated and I, of course, can provide any additional information if needed. Thanks!
  23. Site URL: https://www.garnpress.com/ Square Space post images are not displaying on Facebook. There are 16 logged instances of Square Space in this bug issue report - https://developers.facebook.com/support/bugs/3092287474162313/ POST https://www.garnpress.com/news/womens-colleges-play-unique-role-in-quest-for-equality FB DEBUGGER MESSAGE https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fwww.garnpress.com%2Fnews%2Fwomens-colleges-play-unique-role-in-quest-for-equality Provided og:image URL, http://static1.squarespace.com/static/5c92960870468017a9b29334/t/5f57a4683a27fd75ae478ecd/1599579243355/1500x1000-women-college.jpg?format=1500w could not be processed as an image. It may be corrupted or may have an invalid format. FB DEBUGGER SCRAPE #1 og:image http://static1.squarespace.com/static/5c92960870468017a9b29334/5c937ebeb208fc0cdfa6bad1/5cd2dc9f4785d30bbbf46606/1592919949746/1500x1000-women-college.jpg?format=1500w FB DEBUGGER SCRAPE #2 (scraped a second time) Corrupted Image Provided og:image URL, http://static1.squarespace.com/static/5c92960870468017a9b29334/t/5f57a4683a27fd75ae478ecd/1599579243355/1500x1000-women-college.jpg?format=1500w could not be processed as an image. It may be corrupted or may have an invalid format. MESSAGE: "Based on the raw tags, we constructed the following Open Graph properties" og:image https://images.squarespace-cdn.com/content/v1/5c92960870468017a9b29334/1592919910304-44JZYIYA60OKBJJSDCPP/ke17ZwdGBToddI8pDm48kFWxnDtCdRm2WA9rXcwtIYR7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z5QPOohDIaIeljMHgDF5CVlOqpeNLcJ80NK65_fV7S1UcTSrQkGwCGRqSxozz07hWZrYGYYH8sg4qn8Lpf9k1pYMHPsat2_S1jaQY3SwdyaXg/1500x1000-women-college.jpg
  24. Site URL: https://ayahskitchenrediscovered.com/blog1/vengaya-kos The social sharing image on my blog post is not displaying on facebook. There was a previous issue which was logged on this forum and I tried using the FB scraper tool, but still no help. Getting the following warning Missing Properties The following required properties are missing: fb:app_id
  25. Site URL: https://www.pepijnclaus.com Hello Squarespace I have some SEO problems regarding my website, www.pepijnclaus.com A month ago, sharing my website on Facebook has been no problem. It displayed exactly the image I wanted: However: lately, the image changes to this, which is a black box. Not really inviting to visit my website, if you ask me 😕 The same in Messenger: I didn't change anything regarding the SEO settings. It's still like this: The same happened on Twitter. A week ago, the image was the drawing of my face, which was what I wanted. But since this week, the image automatically changed to a badly cropped version of the logo: The only service that does it right, is Linkedin: Can someone explain to me why this happens on Facebook and Twitter? How can I solve this? A big thanks in advance, Best regards, Pepijn (Pepin)
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