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  1. Site URL: https://dollybedesigning.com/ Hi there, I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper and when I look at the products on my store it says that it automatically can scrape the microdata so I don't know why it's not connecting to my Catalogue Manager. I appreciate any help you can give! Thanks
  2. Site URL: https://www.leonssaintjohn.ca Is there any way to change how FB Pixel names Events when connected through Squarespace Partner integration? Currently it calls a newsletter subscription a "lead", but I would much prefer that be a "subscribe" and leave phone calls and contact us forms to the "lead" count. I'd ideally like to have the pixel installed via Partner Integration but ONLY use events set up through events manager. Is that possible?
  3. Site URL: https://www.ome.design Hello all. I've seen a few threads regarding this sort of subject already, and that often the conclusion is that there's nought to be done regarding the slow loading times related to 'unused javascript' on SS sites. Just as a preface, I'm a noob when it comes to coding so forgive my ignorance. Now, when assessing my site's speed on PageInsights (and various other tools), unused javascript files are cited as my main issue. Diving into this deeper, I see there are a bunch of facebook javascript files that seem to be slowing down my website??? Now, I have taken away my FB pixel.. and besides that I can't really imagine what's happening to cause this. Is it because I've social sharing icons and links to FB? Do FB links somehow insert their own javascript that could slow my website? (again, noob) These are the links provided by Google when referencing the unused java files: https://www.facebook.com/rsrc.php/v3/yR/r/zhfi1Uz36LI.js?_nc_x=Ij3Wp8lg5Kzhttps://www.facebook.com/rsrc.php/v3i7244/yK/l/en_GB/VptwldEJoUK.js?_nc_x=Ij3Wp8lg5Kz https://connect.facebook.net/en_GB/sdk/xfbml.customerchat.js https://www.facebook.com/rsrc.php/v3/y8/r/iCh0DOEOa3B.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3/yp/r/xkDDtbnRaGa.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3/ya/r/qAy9zK9-1J6.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3iyOI4/yT/l/en_GB/UEpn9DfESuo.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3iEpO4/ym/l/en_US/9JZFuMYprNT.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3iRBQ4/y9/l/en_GB/jUUf_meG9yB.js?_nc_x=Ij3Wp8lg5Kz Any help would be most appreciated.
  4. Site URL: https://www.bombora.digital/ Hi, I'm trying to figure out the best way to integrate Facebook pixel events and Ads Manager with Squarespace since the iOS14 upgrade. I'm not sure why but I can see my events are firing in Events Manager but then the data doesn't pull through to Ads Manager, so I'm assuming I need to reconfigure the events with Conversion API. I think I have two ways to do this: either via Zapier or manually implementing the API myself. I looked into Zapier and I imagine it can get very expensive very quickly as you'd need Zaps for each "event" in my funnel (there's 3) and then a subscription level that matches the number of events per month. I'd rather try and implement myself before going down this road. So I'm working through the "Using the Conversion API" and have a few questions: 1. I've copied my access token into a document, I don't think it needs to be entered into Squarespace, is that correct? 2. I've used the FB Payload Helper to generate Java code for each of my events, then added these to the corresponding pages in the code injector, I haven't added code site wide though, is this correct? 3. I'm not sure how to now test the events. The FB Conversion API Helper tool says to use the test ID (I think mine is TEST97887) to send test events directly from your server to verify that they're received correctly by Facebook. This is either within my server's payload (not sure where this is), my terminal (not sure where this is) or Facebook API Graph Explorer (I can't seem to open without creating an app). I found this which seems helpful: https://integratepro.com/blog/facebook-conversion-api-setup/ but I would need to be able to access the Graph Explorer so I'm not sure what to do next. The new events (the one I set up with Java code) aren't registering in Events Manager so I might have not set these up correctly. Any help is very much appreciated!! I don't have much coding experience so am completely clueless at the moment 🙂
  5. Site URL: https://www.iconpros.com/ I am looking to add a 30 second delay to my Facebook messenger widget popup to my website, is this possible? Not much info out there on this, I usually close every popup that instantly surfaces....
  6. A lot of my clients are social media managers and paid social marketers and are getting very worried about the iOS 14 update. I can see that Squarespace isn't a partner so wondered what others were doing about this and whether anyone was 'worried' about it. Do others see this as being a big issue? I'm still looking into it myself so not sure about how greatly the tracking is affected and whether Pixel events will stop working completely or whether it's only an issue for large businesses tracking a high number of events such as large ecomm or coach with multiple landing pages / lead magnets?
  7. Site URL: http://www.mercedesfamousscreenwriting.com Hello, Hope all is well! I am getting an error with Chrome's Facebook Pixel Helper stating that the pixel is firing multiple times. The thing is, this only happens when I'm on backend of my website - the domain Squarespace gave me (https://disc-guava-dcds.squarespace.com/) but it doesn't happen when I'm on the actual site of what the customers will see (www.mercedesfamousscreenwriting.com). Does anyone know how to help this? I'm not sure how the pixel got added to the built-in domain. Or is that normal? Thank you, Mercedes
  8. Site URL: http://openarttherapy.co.uk Hello I am trying to post the info about my practice on some Facebook groups. Unfortunately link to my website appears as a blank text - it doesn't generate a page preview like most websites do (see below). Same goes for WhatsApp etc. Any ideas how to make sure the little preview is generated each time the link is posted on my/other people's socials? I have a basic plan on Squarespace, just fiy. Thanks so much for your help!
  9. Site URL: https://www.revealfellowship.com Hello all. I just installed the Facebook Chat Plugin on my Squarespace site. I followed the Set-Up instructions from Facebook exactly. The welcome message and FAQs, however, are not automatically sending to guests when they open up the chat. The two-way message functions as it should, but the automatic welcome/FAQ is not working. I've tried on Chrome and Safari and with an incognito tab to no avail. I even re-pasted the code into the footer and de-activated the welcome/FAQ messages in Facebook and reactivated them as well. Screenshots attached of my webpage with the blank message box and the Facebook tab showing the Welcome Message and FAQ options enabled. Any other things I can try? I haven't found any other forums on this particular issue with Facebook Chat on the web.
  10. Site URL: https://harveys-furniture.com Greetings, Searching for a solution to embedding a script provided to me from a client working with Simpl.fi that tracks their Facebook Pixel. I have informed them that Squarespace can implement their Facebook Pixel however they prefer to use their pre-existing service. I have added the script to the <head> section within sitewide Code Injection but I cannot use the Chrome extension provided by FB to since it's obfuscated within the script. Is this the proper place to add the script and how can I be certain it's firing correctly, thanks all! <script async src='https://tag.simpli.fi/sifitag/04359640-b7e8-0138-31e5-06abc14c0bc6'></script>
  11. Site URL: https://www.rosshorgan.com/ My website display fine on chrome on my pixel, but when it is opened through the Facebook browser the background flashes like the attached video. I removed all custom CSS I had on the page and it is still happening. Website works fine on desktop chrome and safari on iPhone. Facebook link that can be opened with Facebook app. IMG_0138.avi
  12. How am I able to setup my Squarespace store to my Facebook catalogue that will include all my variant sizes, materials and prices for each product? So far I have gone through with setting up the data feeds with my store but it's only displaying a single price per product without the variants.
  13. Site URL: https://www.olobobtop.com/shop Hi, I have a small shop and would like to sync the products to Facebook/Instagram. I don't have a SS Commerce Plan, just a Business Plan. I export my products csv and upload to FB, but many of columns don't match and it's impossible to work out how to change them. I don't understand why SS would kick out a csv that doesn't match other site's import rules. Is there an easy workaround anyone has found, that doesn't require a fee like SquareFeed, or signing up to a SS Commerce Plan? I only need to do it once and have very few products. Thanks!
  14. Site URL: http://www.naturatribe.com Hello everyone, can someone help me please. I spent two weeks trying to figure this out but it's not working. I'm being able to create pixel from Facebook and put it on my page however a msg appears when I want to create a catalogue on Facebook using square space saying I need to add meta data. I feel now it's a bad decision that I decided to go with Squarespace and paying for a package that I don't use Bcz I am using Shopify buy bottom
  15. Site URL: http://www.allthehatswewear.com Trying to insert code I copied from Facebook Business Manager into the head of my home page. This is to Verify my Facebook Business page. Any advice? Thanks, Scott
  16. Site URL: https://www.celsodinizphoto.com/store Friends, Has anyone at all been able to connect his/her Squarespace Store to Instagram? Would you be so kind to share your Instagram and Squarespace website for me to see an example that works? I was able to add my inventory from Squarespace as a catalog on facebook and I was able to connect facebook to my Instagram account. My products on Squarespace are selling at www.CelsoDinizPhoto.com/Store which is the website I have on my Instagram profile and I gave them but my Instagram account @CelsoDinizStore was not approved for Instagram Shopping anyway. I got the following message: "Product Unavailable on Your Website. To use Instagram Shopping, your products must be sold on the website connected to your account". Would anyone remember what Squarespace Website URL was provided to get your instagram shopping approved on your instagram account? Thanks! Celso.
  17. Hi- Trying to figure out of I've got conversion API set up correctly for Facebook. These updates were triggered by the iOS 14 release. Here's some info: 1. Went through the implementation steps in Data Manager on FB, got a Token and used Payload Helper to get some code 2. Placed this code into SQSP via Code Injection 3. FB Events Manager shows all my events as active Questions: 1. Do I need to set up a separate batch of code through Payload Helper for EACH event? 2. How do I know that SQSP is accurately passing back conversion info? Not seeing many/any sales coming from FB in SQSP or Google Analytics. Just feel like I might be missing something. FB has been relatively helpful, but they don't know anything about how SQSP deals with their code. And SQSP just says that they see the code but can't tell me anything about whether it is functional. Thanks.
  18. Site URL: https://www.poolcareonline.com.au/ Hi there, first question, hope I've given what you need. I'm trying to verify my site with FB using their Meta-Tag Verification option. I've followed the instructions, added the code via the Code Injection section, checked that it's visible etc, yet it's not working as it continually shows up not verified with Facebook. I've taken it off, reinserted it, waited days etc. I do have other code in that header section, but apparently it's fine to place this on the line immediately underneath the other, which I have done. Would LOVE some assistance please! Thank you.
  19. Site URL: https://thegoodchad.com I'm trying to get my domain verified with Facebook for Instagram Shopping. Facebook wants the entire buying and checkout process to occur on the same domain. I use Shopify for checkout and fulfillment, so I had to set up a subdomain for my Shopify store to use. I have verified my top-level domain with Facebook. According to their own documentation when I verify the top-level domain it should verify all subdomains, but that doesn't seem to be happening. I've attached my custom records. The subdomain name has no dots or root domain in the entry name. Is there something else I need to add for Facebook to see and verify my subdomain? Is something there entered wrong? Any insight is greatly appreciated, as Facebook is just repeatedly telling me my subdomain is not verified and to reach out to my domain provider.
  20. When I share a link to my website, there are no images in the Facebook share post. I looked in the Facebook URL linter and it shows me that the site is generating the OG:image tag. Any one have a solution for this? tx
  21. Site URL: https://www.rethinkhomes.com/portfolio I just finished a new site for our business Rethink Homes and had assumed it would be easy to share individual images in our portfolio of work. But it appears like there is no way to share the images in a gallery block with or not they are opened in a Lightbox. I have subscribed to Elfsight and injected code for Social Sharing but it only appears at the bottom of the entire page. So a person could share www.rethinkhomes.com/portfolio but not a specific image like: <https://images.squarespace-cdn.com/content/v1/6026a3fc2232f5399225114b/1613439779442-BBOBOXX5DW265FVKXSYL/ke17ZwdGBToddI8pDm48kKbYNcVTaeH8P2sqBdlIHHt7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z4YTzHvnKhyp6Da-NYroOW3ZGjoBKy3azqku80C789l0o8OMvY5tuV_wqZQCqqStn7AuPlkxdOrsfwm3VrSLMG3wZJlLN9KeMlrzfnIgCHX4g/Kitchen+2.jpg?format=750w> Also when I use the "image url" in a facebook post it shows the address as images.squarespace-cdn.com not rethinkhomes.com/whatever-name-i-give-the-image address.
  22. hello there, just wondering if there would be a way to embed facebook live streaming on squarespace website which it would update automatically everytime when there is a live? thanks!
  23. Site URL: https://communitywines.com.au I have followed the instructions to install the messenger code, I have whitelisted the external/internal urls (communitywines.com.au/.squarespace.com) with https:// and https://www I have pasted the code in header - chatbot does not appear I have pasted code in footer - chatbot does not appear I have posted code in specific page header - chatbot does not appear I have made the page visible to the world - chatbot does not appear Can anyone offer advice? I have checked this on multiple browsers and on chrome incognito mode. Is anyone still having this problem, I note there are multiple posts on this topic. Has anyone found a solution that is not one of the above? Thanks Nigel
  24. I'm trying to manage one calendar of events. The "Events" pages on SS can be a little intimidating for some people so I would like to have people update events in a platform that is more familiar to them. If I could find a way of embedding Facebook Events into a page, that will solve all the problems. Then the client will have to just update Facebook.
  25. Site URL: https://www.jabfurniturerehab.com/available-furniture/p/artistically-handpainted-jacobean-style-lighted-cabinet I have installed the facebook comments successfully on my product page but when trying to test it out, it does not work. User can type into the comment field but it doesn't ever let you post it. And trying to login to facebook, it seems to be that I got logged in - no error is displayed- but my facebook profile image does not load and still no way to actually post my comment. It just erases the comment and goes back to a blank comment field and the comment count still shows zero. Has anyone ever got this to work on a non blog page?
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