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  1. Site URL: https://www.limooshopping.com Hi Everyone, My clients site has a Facebook feed embedded using the Embed Block and has working without issue for over a year. Today I was informed by my client that the feed will not load due to an error. Since then another client has also mentioned the same issue with their feed? Is this something that any of your are experiencing? I wonder if Facebook are anything to do with the issue? Do you use a different way or tool to embed Facebook content? Many thanks in advance :0)
  2. Hello, I just open an online vintage clothes store ! I'm working with instagram shopping. The things is, i'm making drops everyday at around 20:00 ! So i'm putting my products hidden during the day, then i'm posting them at the right time. My problem is, instagram takes a while to approve the product so people can't see the products tags during the time that the product isn't approve. So i want to put my product on facebook shopping during the day, so facebook has time to approve the product. The problem is, the data feed of facebook don't post hidden product in my squarespace inventory. So i have to put my products on visible on my website before 20:00 to have them approve for the drop. Do you have an idea, how could I export products on facebook while being hidden on my squarespace site? And that are hidden on facebook aswell? Like that i just have to plan the hours and all is doing automatically? I hope you understand my situation ! Have a nice day, (sorry for my english)
  3. I had a meeting with a marketing group that stated that landing pages alters the Facebook algorithm and, therefore, the ad's effectiveness. Does anyone know anything about this? And if so, are there any landing page templates - or plug ins for Squarespace that you can recommend? Im looking for something with a very fast loading speed.
  4. Site URL: https://www.switchin.io/ Hi there, Does anyone know how to trigger the facebook messenger plugin by clicking on a button ? You can check the video i've uploaded if it's not clear enough. It's what i want to reproduce on my website πŸ™‚ Thank you Florian Hood AI - Connect Electricity & Book Movers Online & Moving Sydney Moving Melbourne.mp4
  5. I am working on a clients site trying to sync her Squarespace products with Facebook Catalogue. I have followed all the steps as instructed but when I use the Microdata Debugging Tool it says the "id" is missing (see screenshot of error message). I have checked all products in the store and they all have a product id (see screenshot of .csv product file). I tried reloading the Facebook Pixel to try refresh the information and that has not worked either. Any insights where the "id" information is meant to come from and how I can enter this into the Squarespace store? Thanks
  6. Site URL: https://storiesone.com Hello everyone, I am struggling to add a facebook pixel event on an image link click on squarespace. On the website it is the join Discord image, that open our Discord link and I want to be able to target people that perform this action most of the time. First, I tried to use the No code facebook pixel event manager solution but it doesn't recognized the event when I click on the image. Then I tried using the code injection solution but still doesn't work. I have injected this code inspired from a stackoverflow post in the squarespace code injection header space: <script> (function() { var blockBtns = document.getElementsByClassName("sqs-block-image-link"); for (var i = 0; i < blockBtns.length; i++) blockBtns[i].addEventListener("click", function() { fbq("track", "Discord Click", { }); }); })(); </script> The result is: Just after opening the website page, I have this message on the facebook pixel helper chrome extension ( i still did not click on the Discord button) When I click on the Discord image, nothing change on the facebook pixel helper. If someone can help me solve that situation that would be awesome πŸ™‚
  7. Site URL: https://www.furikiteboarding.com So I'm having rather frustrating time setting up my Facebook catalogue and Instagram one as well. this took 2 mins with woocommerce and yet it's become a full day affair with sqaurespace to the point that I have given up. Can someone recommend someone to set this up for me or it not possible. P.S don't send Squarespace guide videos they are up today to handle this issue. Kind regards Frustrated.
  8. Site URL: https://thebrakebrothers.squarespace.com I want to create a page where customers can leave feedback/reviews that are publicly visible. I followed Squarespace's instructions (https://support.squarespace.com/hc/en-us/articles/206540767-Adding-product-reviews) for adding something like this to a product page, but on a standard page (from the review pages templates). I copied the first box from facebook into the settings->advanced box, and the second into a code block on the page, but nothing happened. Saving everything and accessing the site from a private web browser gives me a blank page (other than the template, my header and my footer). What am I doing wrong?
  9. Greetings Circle Community! I hope you are all keeping well. I'm a UK member and this is my first post. I'd really appreciate your help solving an issue I'm having. Here's a summary... I have a client with two websites, one on Squarespace and another on a different platform. I can connect both URLs to the same Facebook pixel HOWEVER when I go to set up Custom Events for the Squarespace URL it won't let me...the pop-up box comes up briefly and then disappears leaving the message 'Action not available'. How do I overcome this issue? Thank you to anyone who is able to assist.
  10. Site URL: https://www.svrpower.co.uk/home-page-2-cv-test I have added the facebook messeneger option to the website and I was just wanting to see if there is a way of just enabling it on certain pages. Thanks
  11. Site URL: https://www.moonlightgardensupply.com/ I am having a super weird issue where Facebook will not let me post my ad (see complaint in screenshot). Has anyone ever run into this issue with Facebook ads?
  12. Site URL: https://www.garnpress.com/ Square Space post images are not displaying on Facebook. There are 16 logged instances of Square Space in this bug issue report - https://developers.facebook.com/support/bugs/3092287474162313/ POST https://www.garnpress.com/news/womens-colleges-play-unique-role-in-quest-for-equality FB DEBUGGER MESSAGE https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fwww.garnpress.com%2Fnews%2Fwomens-colleges-play-unique-role-in-quest-for-equality Provided og:image URL, http://static1.squarespace.com/static/5c92960870468017a9b29334/t/5f57a4683a27fd75ae478ecd/1599579243355/1500x1000-women-college.jpg?format=1500w could not be processed as an image. It may be corrupted or may have an invalid format. FB DEBUGGER SCRAPE #1 og:image http://static1.squarespace.com/static/5c92960870468017a9b29334/5c937ebeb208fc0cdfa6bad1/5cd2dc9f4785d30bbbf46606/1592919949746/1500x1000-women-college.jpg?format=1500w FB DEBUGGER SCRAPE #2 (scraped a second time) Corrupted Image Provided og:image URL, http://static1.squarespace.com/static/5c92960870468017a9b29334/t/5f57a4683a27fd75ae478ecd/1599579243355/1500x1000-women-college.jpg?format=1500w could not be processed as an image. It may be corrupted or may have an invalid format. MESSAGE: "Based on the raw tags, we constructed the following Open Graph properties" og:image https://images.squarespace-cdn.com/content/v1/5c92960870468017a9b29334/1592919910304-44JZYIYA60OKBJJSDCPP/ke17ZwdGBToddI8pDm48kFWxnDtCdRm2WA9rXcwtIYR7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z5QPOohDIaIeljMHgDF5CVlOqpeNLcJ80NK65_fV7S1UcTSrQkGwCGRqSxozz07hWZrYGYYH8sg4qn8Lpf9k1pYMHPsat2_S1jaQY3SwdyaXg/1500x1000-women-college.jpg
  13. Site URL: https://ayahskitchenrediscovered.com/blog1/vengaya-kos The social sharing image on my blog post is not displaying on facebook. There was a previous issue which was logged on this forum and I tried using the FB scraper tool, but still no help. Getting the following warning Missing Properties The following required properties are missing: fb:app_id
  14. Site URL: https://www.pepijnclaus.com Hello Squarespace I have some SEO problems regarding my website, www.pepijnclaus.com A month ago, sharing my website on Facebook has been no problem. It displayed exactly the image I wanted: However: lately, the image changes to this, which is a black box. Not really inviting to visit my website, if you ask me πŸ˜• The same in Messenger: I didn't change anything regarding the SEO settings. It's still like this: The same happened on Twitter. A week ago, the image was the drawing of my face, which was what I wanted. But since this week, the image automatically changed to a badly cropped version of the logo: The only service that does it right, is Linkedin: Can someone explain to me why this happens on Facebook and Twitter? How can I solve this? A big thanks in advance, Best regards, Pepijn (Pepin)
  15. Site URL: https://www.cuiline.com I'm looking for a way for when someone completes a paid booking through acuity (squarespace scheduler), they are given the option of posting their purchase on Facebook (and potentially giving them a unique discount code to use) Possible? Custom code? 3rd party solution? Zapier/IFTTT motion?
  16. Site URL: https://dollybedesigning.com/ Hi there, I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper and when I look at the products on my store it says that it automatically can scrape the microdata so I don't know why it's not connecting to my Catalogue Manager. I appreciate any help you can give! Thanks
  17. Site URL: https://educationacademy.xyz/ Hi Squarespace community, I am completely at a lose with this problem. I followed a couple of tutorials (only to cross-check the steps) on how to install the Facebook messenger plugin widget and for some reason it appears when I go into my website but when other people visit my page, they do not see the widget. I have whitelisted all variations of my website on Facebook: https://educationacademy.xyz/ , https://www.educationacademy.xyz/ , https://educationacademy.squarespace.com/ . Like I said, I am the website owner and Facebook page owner and I can see the widget but my website guests can not see it. What can I change so that way all of my guests can see and use the widget? Any guidance would be greatly appreciated and I, of course, can provide any additional information if needed. Thanks!
  18. Site URL: https://wilson-homes.com/ I have created several Facebook pixels for different pages/communities that exist on my website. I want to add a separate pixel for each. I went to Marketing > Facebook Pixels and Ads, and found the field to enter a Pixel ID. But it looks like it applies to just the one site overall. How do I add multiple pixels to target specific pages in SquareSpace? Is there a way to do it with installing base code? I'm new to this, go easy.
  19. Site URL: https://heptagon-bellflower-eysl.squarespace.com/config/settings/site-visibility Hi ! Hi would like to make the Facebook icon in the footer bigger. Seems easy, but I am not able to do it .. Would you have custom code for that ? Thanks a lot,
  20. It seems that when I view the pages of my site, all of the pages are built referencing fbml. Are all Squarespace pages built this way, or is this a choice someone in the organization made at some point? The creator of the theme? As far as I know, the people that built this site used only the basic Squarespace tools. How much information is Facebook hoovering?
  21. Site URL: https://www.lilacroots.co.uk Hi all, I am having serious trouble trying to connect one of my websites (www.lilacroots.co.uk) to a facebook pixel. I have set it up in exactly the same way as my other site (www.lilactreemakes.co.uk) which is working perfectly. On both websites, I created the pixel on Facebook Business Manager, and added it to the "Marketing" section on SqSp. I did not do any coding at all; that's why I pay for SqSp so I don't have to code! The LILACROOTS pixel is firing fine, and appears to be collecting exactly the same event data as on my LILACTREE pixel (page view, add to cart, purchase etc). However, it is not showing up as a Data Source for LILACROOTS, and therefore it is not connecting to the Catalog. It says "pixel not ready" when I try to connect it, despite it firing regularly. What have I done wrong for my LILACROOTS website, do you think? Anyone have any tips and tricks, or suggestions for what I should look out for or amend? The only different between my two SqSp websites is that the one that's not working is 7.1 as opposed to 7.0 which is the one that is working. That wouldn't be a factor, would it? Thanks so much in advance! Leila
  22. Site URL: http://www.immortalglamour.com Hello! We just created our website and we have had almost 100 people look at our website and most of them don't ever leave the home page. And not one sale, we would have thought we would have at least 1 but nothing yet. We didn't know if there was something wrong on our site that no one is telling us about. We are worried because we have sold our products on Etsy before and we have done really well and didn't have any issues with our products. If anyone has the time, please take a look at our website and give us your feedback please. Thank you!
  23. Site URL: https://www.telaclothing.com.au/ Hello, any help would be appreciated! I have set up a catalog in facebook business but it keeps showing up with these errors Set up: Added pixel code to the squarespace marketing page, and followed instructions to create a catalog with google sheets. From everything I have read, I didn't see anything that mentioned adding any code to the website, is this a step I have missed? There's nothing wrong in the events screen,
  24. Site URL: https://www.kellyherrick.com/ I'm not tech person and i'm having boundless trouble getting my facebook pixel to work on my squarespace site. Squarespace help desk suggested I try here. I added a pixel code injection as per the instructions. but then had to delete it... not sure if I've deleted all the code, and now it won't let me add a new pixel code. I was wondering if I should delete line 13 in the attached image? It looks similar to the other code I deleted (don't judge me, lols!). I have also attached a pic of the error code I get I have added the facebook pixel chrome extension after reading another help topic and it says my site has a pixel but has not been activated yet. I have no idea what I'm doing. Would appreciate any help! It may be that I haven't got it right in squarespace or in facebook, I really don't know... but it will def be user error πŸ€¦β€β™€οΈ Thank you for reading and helping Kelly
  25. Hi, I integrated a Facebook group plugin to my squarespace site but the image doesn’t look right. It’s cut off, you can’t read the full title text like on Facebook. See screenshot. Anyone knows how to fix this? Thank you!
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