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  1. Site URL: https://www.revealfellowship.com Hello all. I just installed the Facebook Chat Plugin on my Squarespace site. I followed the Set-Up instructions from Facebook exactly. The welcome message and FAQs, however, are not automatically sending to guests when they open up the chat. The two-way message functions as it should, but the automatic welcome/FAQ is not working. I've tried on Chrome and Safari and with an incognito tab to no avail. I even re-pasted the code into the footer and de-activated the welcome/FAQ messages in Facebook and reactivated them as well. Screenshots attached of my webpage with the blank message box and the Facebook tab showing the Welcome Message and FAQ options enabled. Any other things I can try? I haven't found any other forums on this particular issue with Facebook Chat on the web.
  2. Site URL: https://www.raincorngames.com Hi, I am having a problem with my Facebook Catalog and Pixel relationship. Because of this, I am unable to track certain data in order to run Dynamic Product Ads. When I look at my site through the Pixel Helper plug in, I get an alert that products are missing from my catalog (see attached) When I go through Commerce Manager on FB, I go to "catalog"/"Issues", and it says "Pixel Missing Parameter in DPA Events" (see attached). When I go to "catalog"/"events", I get a message that says, "Content ID's missing from your catalog". At this point, I'm assuming these are all related...but I really have no idea. Did I miss inputting content ID somewhere? I've created multiple catalogs to see what I've done wrong. Or how to correct this. Does anyone have any tips or suggestions on where to start? It feels like it should be a relatively simple fix, I just don't know where to go to fix it. Thanks-
  3. Site URL: https://www.olobobtop.com/shop Hi, I have a small shop and would like to sync the products to Facebook/Instagram. I don't have a SS Commerce Plan, just a Business Plan. I export my products csv and upload to FB, but many of columns don't match and it's impossible to work out how to change them. I don't understand why SS would kick out a csv that doesn't match other site's import rules. Is there an easy workaround anyone has found, that doesn't require a fee like SquareFeed, or signing up to a SS Commerce Plan? I only need to do it once and have very few products. Thanks!
  4. Hi - has anyone successfully verified their domain on Facebook? As part of the iOS 14 release, FB is requiring that we verify our domain and offers options to do this via meta-tag injection, HTML file upload, and DNS verification. I tried the meta-tag injection using the code injection feature on Squarespace, but it still wasn't recognizing the code on the site (although I do see the code when I look at the page source). Both FB and Squarespace have been unhelpful so any guidance would be VERY welcome. Thanks!
  5. Site URL: http://www.naturatribe.com Hello everyone, can someone help me please. I spent two weeks trying to figure this out but it's not working. I'm being able to create pixel from Facebook and put it on my page however a msg appears when I want to create a catalogue on Facebook using square space saying I need to add meta data. I feel now it's a bad decision that I decided to go with Squarespace and paying for a package that I don't use Bcz I am using Shopify buy bottom
  6. Site URL: http://www.allthehatswewear.com Trying to insert code I copied from Facebook Business Manager into the head of my home page. This is to Verify my Facebook Business page. Any advice? Thanks, Scott
  7. Hi- Trying to figure out of I've got conversion API set up correctly for Facebook. These updates were triggered by the iOS 14 release. Here's some info: 1. Went through the implementation steps in Data Manager on FB, got a Token and used Payload Helper to get some code 2. Placed this code into SQSP via Code Injection 3. FB Events Manager shows all my events as active Questions: 1. Do I need to set up a separate batch of code through Payload Helper for EACH event? 2. How do I know that SQSP is accurately passing back conversion info? Not seeing many/any sales coming from FB in SQSP or Google Analytics. Just feel like I might be missing something. FB has been relatively helpful, but they don't know anything about how SQSP deals with their code. And SQSP just says that they see the code but can't tell me anything about whether it is functional. Thanks.
  8. Site URL: https://thegoodchad.com I'm trying to get my domain verified with Facebook for Instagram Shopping. Facebook wants the entire buying and checkout process to occur on the same domain. I use Shopify for checkout and fulfillment, so I had to set up a subdomain for my Shopify store to use. I have verified my top-level domain with Facebook. According to their own documentation when I verify the top-level domain it should verify all subdomains, but that doesn't seem to be happening. I've attached my custom records. The subdomain name has no dots or root domain in the entry name. Is there something else I need to add for Facebook to see and verify my subdomain? Is something there entered wrong? Any insight is greatly appreciated, as Facebook is just repeatedly telling me my subdomain is not verified and to reach out to my domain provider.
  9. Site URL: https://www.poolcareonline.com.au/ Hi there, first question, hope I've given what you need. I'm trying to verify my site with FB using their Meta-Tag Verification option. I've followed the instructions, added the code via the Code Injection section, checked that it's visible etc, yet it's not working as it continually shows up not verified with Facebook. I've taken it off, reinserted it, waited days etc. I do have other code in that header section, but apparently it's fine to place this on the line immediately underneath the other, which I have done. Would LOVE some assistance please! Thank you.
  10. Site URL: http://openarttherapy.co.uk Hello I am trying to post the info about my practice on some Facebook groups. Unfortunately link to my website appears as a blank text - it doesn't generate a page preview like most websites do (see below). Same goes for WhatsApp etc. Any ideas how to make sure the little preview is generated each time the link is posted on my/other people's socials? I have a basic plan on Squarespace, just fiy. Thanks so much for your help!
  11. Site URL: https://www.rethinkhomes.com/portfolio I just finished a new site for our business Rethink Homes and had assumed it would be easy to share individual images in our portfolio of work. But it appears like there is no way to share the images in a gallery block with or not they are opened in a Lightbox. I have subscribed to Elfsight and injected code for Social Sharing but it only appears at the bottom of the entire page. So a person could share www.rethinkhomes.com/portfolio but not a specific image like: <https://images.squarespace-cdn.com/content/v1/6026a3fc2232f5399225114b/1613439779442-BBOBOXX5DW265FVKXSYL/ke17ZwdGBToddI8pDm48kKbYNcVTaeH8P2sqBdlIHHt7gQa3H78H3Y0txjaiv_0fDoOvxcdMmMKkDsyUqMSsMWxHk725yiiHCCLfrh8O1z4YTzHvnKhyp6Da-NYroOW3ZGjoBKy3azqku80C789l0o8OMvY5tuV_wqZQCqqStn7AuPlkxdOrsfwm3VrSLMG3wZJlLN9KeMlrzfnIgCHX4g/Kitchen+2.jpg?format=750w> Also when I use the "image url" in a facebook post it shows the address as images.squarespace-cdn.com not rethinkhomes.com/whatever-name-i-give-the-image address.
  12. hello there, just wondering if there would be a way to embed facebook live streaming on squarespace website which it would update automatically everytime when there is a live? thanks!
  13. Site URL: https://communitywines.com.au I have followed the instructions to install the messenger code, I have whitelisted the external/internal urls (communitywines.com.au/.squarespace.com) with https:// and https://www I have pasted the code in header - chatbot does not appear I have pasted code in footer - chatbot does not appear I have posted code in specific page header - chatbot does not appear I have made the page visible to the world - chatbot does not appear Can anyone offer advice? I have checked this on multiple browsers and on chrome incognito mode. Is anyone still having this problem, I note there are multiple posts on this topic. Has anyone found a solution that is not one of the above? Thanks Nigel
  14. Site URL: https://www.jabfurniturerehab.com/available-furniture/p/artistically-handpainted-jacobean-style-lighted-cabinet I have installed the facebook comments successfully on my product page but when trying to test it out, it does not work. User can type into the comment field but it doesn't ever let you post it. And trying to login to facebook, it seems to be that I got logged in - no error is displayed- but my facebook profile image does not load and still no way to actually post my comment. It just erases the comment and goes back to a blank comment field and the comment count still shows zero. Has anyone ever got this to work on a non blog page?
  15. Site URL: https://www.lamarumcsc.church/ Hello all! Is it possible to embed something on a website for people to watch a Facebook live-stream. I have a client who is a church and they want to be able to have their weekly Facebook Live stream to show up on their website while it's live. Is there a plugin or anyway in general to do that?
  16. Site URL: https://geeknproud.com Hi everyone, I'm having a bit of an issue with my site. I'm looking to share my links in social media, on my FB page to be more specific, from news I'll post in my site. While testing it I noticed that it doesn't show the preview as this: Instead I'm getting this in FB: At the time of testing my site was set to public so FB should have access to it without issues. Any ideas why this is happening?
  17. Site URL: https://goldhelios.com/shop Hey, I have a few product listed on my squarespace site that I have linked to Facebook's catalogue. I'm noticing that even though the main product pictures are being carried over into Facebook/Instagram the secondary images are lost which seems weird? Is there something I'm missing to ensure that all the images associated with a product travel with it to facebook's commerce platform? thanks, ~a
  18. Site URL: https://www.celsodinizphoto.com/store Friends, Has anyone at all been able to connect his/her Squarespace Store to Instagram? Would you be so kind to share your Instagram and Squarespace website for me to see an example that works? I was able to add my inventory from Squarespace as a catalog on facebook and I was able to connect facebook to my Instagram account. My products on Squarespace are selling at www.CelsoDinizPhoto.com/Store which is the website I have on my Instagram profile and I gave them but my Instagram account @CelsoDinizStore was not approved for Instagram Shopping anyway. I got the following message: "Product Unavailable on Your Website. To use Instagram Shopping, your products must be sold on the website connected to your account". Would anyone remember what Squarespace Website URL was provided to get your instagram shopping approved on your instagram account? Thanks! Celso.
  19. A lot of my clients are social media managers and paid social marketers and are getting very worried about the iOS 14 update. I can see that Squarespace isn't a partner so wondered what others were doing about this and whether anyone was 'worried' about it. Do others see this as being a big issue? I'm still looking into it myself so not sure about how greatly the tracking is affected and whether Pixel events will stop working completely or whether it's only an issue for large businesses tracking a high number of events such as large ecomm or coach with multiple landing pages / lead magnets?
  20. Site URL: https://thepuritycompany.co.uk/shop/velvet-balm?category=Body Happy New Year everyone! I'm trying to add the Facebook comment to my products and I'm struggling a bit. I can add the Java SDK perfectly well to the Code Injection page but it's when it comes to the additional info part of a specific product that it all goes wrong! I've put the specific product into the URL up there so you can see what it's doing. I've ensured that it's a Code Block I'm adding to the additional info part of the product but all I get is the code, and not the Facebook comment box I was hoping for. Please could anyone advise where I'm going wrong? I understand that SquareSpace will not help with this as it's an external thing. Many thanks for your help 🙂
  21. I'd like to connect our Church's Squarespace site (not yet public) to our Facebook page. According to the how to for connecting Facebook, it requires linking to the FB page through a personal FB account. I suppose that's a FB limitation, since FB pages are administered through individual FB accounts. However, I'd like to make sure the link to our FB page doesn't get broken if the person managing the FB page changes. In other words, if I link to our FB page through Joe Smith's account and Joe Smith steps down or is removed as our FB admin, does the link to our site get broken? If so, is there a way to make the link to the FB page not dependent on any one individual's account? Thanks
  22. Site URL: https://www.marzarellafitness.com Installed code to code injection for the FB Messenger widget on my site. It was working, but then I had to fix something in the code. I refreshed the page and now the widget that was working is no longer working. I checked all of my settings and couldnt find anything wrong. Can anyone assist? I have a promotional campaign running now and the messenger part is crucial.
  23. Hey guys, I'm new to posting here and usually don't do this but I'm having trouble finding information that is specific to the problem I'm running into. Our Squarespace site really wants to sell gift cards this holiday season and that has been set up successfully thanks in large part to the tutorials on the site. The problem I'm running into though is that I'd also like to advertise for these on Facebook and Instagram but I'm unsure as to how I would set that up through Facebook Catalog. I tried to just add them in but I'm running into some issues since I can't list these under a proper category and I'd like to not have our shop flagged for looking shady or misrepresenting what were selling. Any idea how to list virtual items to Facebook Catalog that would link back to our site? Thanks, Chad
  24. Site URL: https://jilliciousfoods.com We originally created a Facebook/Instagram shop directly, and now that our shop is live on our Squarespace site we want to close the original FB/IG shop and start again with the alternative option of integrating directly with our existing online shop. However, we cannot find anywhere the option of closing our FB/IG shop so we can start over. Has anyone else run into this issue? Thanks!
  25. When importing inventory into Facebook commerce via the data feed "Variant" data is not recognized by Facebook. Thus my Facebook and Instagram shop show no variants such as Size and Color variants. Has anyone found a solution to this? I found a solution to the inventory not being recognized and showing items "Out of Stock". To resolve that you have to create a rule in Facebook in the data feed (coming from Squarespace). Set the rule to "Inventory" and a number 1 or higher. Then your products will be in stock. Trying to resolve the variant issue now.
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