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  1. Site URL: https://owlhealings.com/ Hi there, On my website I am using Weglot translation service which is working great! However when I want to also add the Facebook Messenger button it doesn't show up, even though I chose through facebook settings to have their button on the left side and weglot is on the right hand side.... Does anyone here know how I can, in a simple way, have both of the buttons at once?. These are the codes I am using atm (they are both just copied and pasted from the website I want to add): For weglot: <link rel="alternate" hreflang="sv" href="https://owlhealings.com"> <link rel="alternate" hreflang="en" href="https://en.owlhealings.com"> <script type="text/javascript" src="https://cdn.weglot.com/weglot.min.js"></script> <script> Weglot.initialize({ api_key: 'wg_1ba15574215e959596390c470190fc268' }); </script> For Facebook: <!-- Messenger Chat plugin Code --> <div id="fb-root"></div> <!-- Your Chat plugin code --> <div id="fb-customer-chat" class="fb-customerchat"> </div> <script> var chatbox = document.getElementById('fb-customer-chat'); chatbox.setAttribute("page_id", "378693042833123"); chatbox.setAttribute("attribution", "biz_inbox"); window.fbAsyncInit = function() { FB.init({ xfbml : true, version : 'v11.0' }); }; (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = 'https://connect.facebook.net/sv_SE/sdk/xfbml.customerchat.js'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); </script> EDIT: I want to add as well that I have the WeGlot code in the area called "header" and the Favebook code in the area called "footer" in "code injection". Grateful for help. Much love, Karl-Simon
  2. Site URL: http://www.recordstands.com Hello, I am getting multiple pixel purchase transactions coming up for a single purchase. Only purchases, not the add to carts or page views. Does anyone know how to find this to fix it?
  3. Site URL: https://www.southcoastdrifters.com Hi there, When the pixel searches my site I can see that it can't match the content ID's to run dynamic ads. I can see from downloading the inventory data it is using the SKU fields as opposed to the Product ID... Can anyone help?
  4. Hi. Does anyone know the easiest way to add a WhatsApp widget to a squarespace site? I have done this with facebook messenger easy enough by copying code from the facebook page, but is it so simple with WhatsApp? I have seen tutorials asking you to sign up for another account on other websites, such as Elfsite and to.chat.be, before installing the widget. Ideally I would like to do it directly from whatsapp and not have to create yet another account. Thanks
  5. Site URL: https://luluthelabel.com/ Hi, is there a way I can sync my website products to my Facebook and Instagram shop? Thanks in advance.
  6. Site URL: https://nadhi.com.au We use Facebook integration (which essentially is a CSV file) to sync to Facebook commer manager catalogues. Is there a way to automatically omit out of stock items? We sync everyday, and even after omitting out of stock items manually on Facebook it comes back on the next sync.
  7. Site URL: https://lunahlife.com/ Hi guys, I have installed the facebook messenger chat on my website. Its showing to me in the backend (it pops up when I log in to make changes) but not when I go to my website?
  8. Hi - I followed Paul 2009 instructions to add a shopify buy button to my clients website as they wanted Klarna and finance options available. They are now asking me to add their facebook pixel to the website to track conversions and have asked me to track add to cart. I assume this won't track as I have hidden the squarespace add to cart button. can anyone recommend how we can track this please? thanks
  9. Site URL: https://www.moreswings.art Hello, I need to inject code into specific URLs but they don't appear in the menu; ie AddToCart, InitiatieCheckOut, etc. I have been able to do it in the general "Code Injection" for the "checkout" url and also on the pages that are displayed in the menu. Does anyone know how to do this please? Thank you very much. Sergi Morella
  10. Site URL: https://www.moreswings.art Hello, I'm trying to integrate the Facebook API, but I can't find a way to do it. I have no developer skills. Can you tell me if there is a guide for dummies? Thank you very much. Sergi Morella
  11. Site URL: https://veniceaaca.com/ When posting events to our FB page, the incorrect timezone is displayed on our Squarespace site within the FB plugin feed. How and where can I set the correct timezone?
  12. Hi, Am I missing something? I cannot export a CSV file to Facebook Shop or Etsy. If this is in fact true, it's a real big miss for Squarespace. They keep blaming it on the other sites, however, I have imported and exported files for quite some time, but on Squarespace, it just doesn't happen. Hopefully some folks in the forum can enlighten me as the support at Squarespace cannot.
  13. Site URL: https://stephenchowphotography.com/ Some of the items interfacing to the Facebook catalogue are not showing, with the reason being invalid images. When I click on the image link of the item in facebook, the link seems strange for these items: Invalid item image link: https://external.fhkg3-2.fna.fbcdn.net/safe_image.php?d=AQGaA7VSDIAdGJGI&url=https%3A%2F%2Fimages.squarespace-cdn.com%2Fcontent%2Fv1%2F5fd2ec1efed4e01eff0fe5a6%2F1624535439032-F0U94HH16XQ4PBQ7JVD9%2FBuses%2Bthb.png&ccb=3-5&_nc_hash=AQFNX9quMm162Uhv Corresponding squarespace product: https://stephenchowphotography.com/shop/p/bus-stop Successful item image link: https://scontent.fhkg3-2.fna.fbcdn.net/v/t45.5328-4/191816714_6004038392941404_1099493297100505346_n.jpg?_nc_cat=101&ccb=1-3&_nc_sid=c48759&_nc_ohc=acatmh51cc8AX_rQ4EC&_nc_ht=scontent.fhkg3-2.fna&oh=2a42bf5956bd58a6eeabd0bda588bdb5&oe=60DE2477 Corresponding squarespace product: https://stephenchowphotography.com/shop/p/sandwiched Facebook error message is attached. This is only happening for 11 items out of 59. And these items had previously interfaced to facebook successfully. Does anyone know how to fix this?
  14. Site URL: https://www.tateanddarby.com/collection We are setting up a shop on Instagram and need to import our catalogue. Facebook gives a list of platforms it integrates and it doesn't include SquareSpace (see below). Can anyone tell me how to manage this with SquareSpace? Thanks! "Import items from a partner platform If you host your inventory on a partner platform that has an integration with Facebook, you can import your items from a partner platform. You can then continue to manage your inventory on your partner platform and it will sync automatically with Facebook."
  15. Site URL: https://famm.us/ I have multiple pixels on a website created using Squarespace. There are pixels A installed from the management screen of Squarespace, and pixels B and C installed using Google Tag Manager. I know that Squarespace specs recommend setting only one Facebook pixel. However, since I have multiple businesses, I would like to have multiple Facebook pixels on one website, but because I have multiple pixels, the trigger does not work properly and events (PageView, CompleteRegistration event, etc.) The situation is that it does not ignite correctly. Don't know how to use Google Tag Manager to properly fire multiple Facebook pixels? Thank you
  16. Site URL: https://www.leonssaintjohn.ca Is there any way to change how FB Pixel names Events when connected through Squarespace Partner integration? Currently it calls a newsletter subscription a "lead", but I would much prefer that be a "subscribe" and leave phone calls and contact us forms to the "lead" count. I'd ideally like to have the pixel installed via Partner Integration but ONLY use events set up through events manager. Is that possible?
  17. Site URL: https://pantorouter.com Facebook blocked my FB account and says there have been 53 incidences of unacceptable business practices on my Squarespace webpage (pantorouter.com) in the past 6-months. They offer no details and I have absolutely no idea what could possibly offend them or anyone else on our website. We make and sell a simple woodworking tool! I'm' locked out of both FaceBook and Instagram and don't know why. I can view but can't like, advertise, promote, comment or interact with our industry partners (influencers) on either platform. I'm willing to do anything or change anything necessary on our Squarespace page to get our social media accounts back as we rely heavily on FB/IG for sales.
  18. Site URL: https://www.ome.design Hello all. I've seen a few threads regarding this sort of subject already, and that often the conclusion is that there's nought to be done regarding the slow loading times related to 'unused javascript' on SS sites. Just as a preface, I'm a noob when it comes to coding so forgive my ignorance. Now, when assessing my site's speed on PageInsights (and various other tools), unused javascript files are cited as my main issue. Diving into this deeper, I see there are a bunch of facebook javascript files that seem to be slowing down my website??? Now, I have taken away my FB pixel.. and besides that I can't really imagine what's happening to cause this. Is it because I've social sharing icons and links to FB? Do FB links somehow insert their own javascript that could slow my website? (again, noob) These are the links provided by Google when referencing the unused java files: https://www.facebook.com/rsrc.php/v3/yR/r/zhfi1Uz36LI.js?_nc_x=Ij3Wp8lg5Kzhttps://www.facebook.com/rsrc.php/v3i7244/yK/l/en_GB/VptwldEJoUK.js?_nc_x=Ij3Wp8lg5Kz https://connect.facebook.net/en_GB/sdk/xfbml.customerchat.js https://www.facebook.com/rsrc.php/v3/y8/r/iCh0DOEOa3B.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3/yp/r/xkDDtbnRaGa.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3/ya/r/qAy9zK9-1J6.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3iyOI4/yT/l/en_GB/UEpn9DfESuo.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3iEpO4/ym/l/en_US/9JZFuMYprNT.js?_nc_x=Ij3Wp8lg5Kz https://www.facebook.com/rsrc.php/v3iRBQ4/y9/l/en_GB/jUUf_meG9yB.js?_nc_x=Ij3Wp8lg5Kz Any help would be most appreciated.
  19. Site URL: https://www.iconpros.com/ I am looking to add a 30 second delay to my Facebook messenger widget popup to my website, is this possible? Not much info out there on this, I usually close every popup that instantly surfaces....
  20. Site URL: http://www.mercedesfamousscreenwriting.com Hello, Hope all is well! I am getting an error with Chrome's Facebook Pixel Helper stating that the pixel is firing multiple times. The thing is, this only happens when I'm on backend of my website - the domain Squarespace gave me (https://disc-guava-dcds.squarespace.com/) but it doesn't happen when I'm on the actual site of what the customers will see (www.mercedesfamousscreenwriting.com). Does anyone know how to help this? I'm not sure how the pixel got added to the built-in domain. Or is that normal? Thank you, Mercedes
  21. Site URL: https://www.bombora.digital/ Hi, I'm trying to figure out the best way to integrate Facebook pixel events and Ads Manager with Squarespace since the iOS14 upgrade. I'm not sure why but I can see my events are firing in Events Manager but then the data doesn't pull through to Ads Manager, so I'm assuming I need to reconfigure the events with Conversion API. I think I have two ways to do this: either via Zapier or manually implementing the API myself. I looked into Zapier and I imagine it can get very expensive very quickly as you'd need Zaps for each "event" in my funnel (there's 3) and then a subscription level that matches the number of events per month. I'd rather try and implement myself before going down this road. So I'm working through the "Using the Conversion API" and have a few questions: 1. I've copied my access token into a document, I don't think it needs to be entered into Squarespace, is that correct? 2. I've used the FB Payload Helper to generate Java code for each of my events, then added these to the corresponding pages in the code injector, I haven't added code site wide though, is this correct? 3. I'm not sure how to now test the events. The FB Conversion API Helper tool says to use the test ID (I think mine is TEST97887) to send test events directly from your server to verify that they're received correctly by Facebook. This is either within my server's payload (not sure where this is), my terminal (not sure where this is) or Facebook API Graph Explorer (I can't seem to open without creating an app). I found this which seems helpful: https://integratepro.com/blog/facebook-conversion-api-setup/ but I would need to be able to access the Graph Explorer so I'm not sure what to do next. The new events (the one I set up with Java code) aren't registering in Events Manager so I might have not set these up correctly. Any help is very much appreciated!! I don't have much coding experience so am completely clueless at the moment 🙂
  22. Site URL: https://harveys-furniture.com Greetings, Searching for a solution to embedding a script provided to me from a client working with Simpl.fi that tracks their Facebook Pixel. I have informed them that Squarespace can implement their Facebook Pixel however they prefer to use their pre-existing service. I have added the script to the <head> section within sitewide Code Injection but I cannot use the Chrome extension provided by FB to since it's obfuscated within the script. Is this the proper place to add the script and how can I be certain it's firing correctly, thanks all! <script async src='https://tag.simpli.fi/sifitag/04359640-b7e8-0138-31e5-06abc14c0bc6'></script>
  23. Site URL: https://www.rosshorgan.com/ My website display fine on chrome on my pixel, but when it is opened through the Facebook browser the background flashes like the attached video. I removed all custom CSS I had on the page and it is still happening. Website works fine on desktop chrome and safari on iPhone. Facebook link that can be opened with Facebook app. IMG_0138.avi
  24. Site URL: https://www.revealfellowship.com Hello all. I just installed the Facebook Chat Plugin on my Squarespace site. I followed the Set-Up instructions from Facebook exactly. The welcome message and FAQs, however, are not automatically sending to guests when they open up the chat. The two-way message functions as it should, but the automatic welcome/FAQ is not working. I've tried on Chrome and Safari and with an incognito tab to no avail. I even re-pasted the code into the footer and de-activated the welcome/FAQ messages in Facebook and reactivated them as well. Screenshots attached of my webpage with the blank message box and the Facebook tab showing the Welcome Message and FAQ options enabled. Any other things I can try? I haven't found any other forums on this particular issue with Facebook Chat on the web.
  25. Site URL: https://www.raincorngames.com Hi, I am having a problem with my Facebook Catalog and Pixel relationship. Because of this, I am unable to track certain data in order to run Dynamic Product Ads. When I look at my site through the Pixel Helper plug in, I get an alert that products are missing from my catalog (see attached) When I go through Commerce Manager on FB, I go to "catalog"/"Issues", and it says "Pixel Missing Parameter in DPA Events" (see attached). When I go to "catalog"/"events", I get a message that says, "Content ID's missing from your catalog". At this point, I'm assuming these are all related...but I really have no idea. Did I miss inputting content ID somewhere? I've created multiple catalogs to see what I've done wrong. Or how to correct this. Does anyone have any tips or suggestions on where to start? It feels like it should be a relatively simple fix, I just don't know where to go to fix it. Thanks-
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