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  1. I have a best time to contact section on my form, where client can check "anytime" or between "blank time" and "blank time". So I have 2 time fields available for example they can choose between "8:30 am" and "5:00 pm". I do not have the time blocks checked as "required*" because they have the option to check "Anytime" and so may not need to fill out a timeframe. However, if you try to submit the form without filling out these time blocks you will get an error message and won't be able to submit. Why though, when those fields are not required? Is there a better way to do this?
  2. Site URL: https://mnmlscholar.com My archive page has begun producing an error message to front-end users in place of the content of my chosen archive blocks. The error reads: Our system has encountered an error. This exception has been automatically logged and reported. JTRKNAJ48F39KFETPAR2 Advice or suggestions on how to make the archive blocks function properly are much appreciated! The archive page is: mnmlscholar.com/archive
  3. My site isn't live yet so I can't link, but I'd like to embed my substack link for people to subscribe to within my squarespace site. The embed URL I received from substack is as follows, but when I choose the "embed" option to insert it into my site, squarespace gives me a message "URL is not embeddable" lol. Can anyone help? : <iframe src="https://insidesources.substack.com/embed" width="480" height="320" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe>
  4. I am trying to import a CSV file into my mailing list - however even though I have very carefully checked the original file and it is clearly in three columns - email, first name, last name, many of the last names are showing as doubled. that is marysmith@gmail.com Mary Smith Smith It seems that the error is created when there is an email which has either numbers in it or an underscore .. eg mary_smith@gmail.com or marysmith14@gmail.com.I have imported the same list into MailChimp with no problem and no errors seen.I have been in touch with Squarespace help but without any luck so far. If
  5. SquareSpace server just had an update and now requires Command-line Authorization to start the server. Once I enter this code I get a message that the server cannot start. I am in the middle of a project and this has stalled everything. Im getting this message: Unable to start server, shutting down javax.servlet.ServletException: io.dropwizard.jersey.setup.JerseyServletContainer-5a49af50@3c38f4af==io.dropwizard.jersey.setup.JerseyServletContainer,jsp=null,order=1,inst=false,async=true at org.eclipse.jetty.servlet.ServletHolder.initServlet(ServletHolder.java:692) at
  6. Anytime I try and upload a file to my gallery section I get the following error: The file is 1.1 MB No spaces in the title with plain English The file is a JPEG
  7. Hi all, Thank you in advance for any time you might share with me on this matter. I am currently having an issue whereby I set up a mailing list subscription form, after which I add a v2 invisible reCAPTCHA verification, but I am still presented with the visible "I'm not a robot" tickbox version. The functionality of the reCAPTCHA works, but I don't want the ugly tickbox visible BEFORE a user makes a text entry, which us unavoidable with the tickbox version as is. reCAPTCHA verification is on (below) and the type is definitely set to invisible (above). As you can see below
  8. I’ve been embedding Spotify playlist for the last nine months without issue. However, now the embed block keeps saying the playlist URLs are invalid. I’ve tried using code blocks but discovered when I resize my browser window it makes the adjacent video block overlap. Please, help!
  9. Site URL: https://www.childsplaymag.com/issue-6 I was editing my site in Custom CSS when all of a sudden 7 of my index's banner images disappeared. All of the backgrounds that were created in CSS are appearing normally but all of the banner images I've uploaded into specific index pages are gone and are now showing only white. An index gallery also disappeared as well and is only showing white and none of my content. Please help! I have NO idea what went wrong and I've poured over my CSS code to see if there's an error but I can't seem to find anything and there are no error mes
  10. In the middle of my workflow today as I was editing our website I went to the "Site Styles" section of the squarespace editor and it's appearance changed and now looks clunky and I have limited control. The first screenshot shows what the full section looks like and the second screenshot shows what it looks like for me when I try and change the settings for a button. I am unable to change the font. I tried opening up this in Microsoft Edge and I am seeing the same thing.
  11. Site URL: https://www.benchonaquest.com/about Okay, I'm new here and I haven't been able to fix this for a while: How do I change the color of the text (I think it's a caption) under the photo in my "ABOUT" section? It's currently black and it's almost invisible on the navy background: What is “Bench On a QUEST”..?
  12. Site URL: https://shopdearearth.com I continue to get the error message below when trying to delete an image block from the additional info tab on a product. "We have detected an error while saving your content. Please try again." https://shopdearearth.com/allkids/organic-cotton-french-terry-leopard-sweatpants-gold I have tried both editors with no success. Trying to save the update.
  13. Site URL: https://jonaswilsonmedia.com/my-work/landscape Hey, new Squarespace user here. I've recently published my photography portfolio site but have since noticed some issues with the design when viewing on mobile. I';m very happy with the layout on the desktop site, however when accessing certain sections of the folio, there are buttons at the bottom to switch between 2 sections which overlap and are impossible to read properly, (see image attached). These buttons were automatically there and I did not add them myself, I was just wondering if there was a way to replace the text with simp
  14. Site URL: https://www.nevid.fo/ Hi The header/menu on my site keeps glitching/flashing between two languages i have and than just the one - for a brief second you are able to see both languages. Is there anyway to fix this?
  15. Site URL: http://www.thebluestreams.com Hi, I have been trying to index my website on Google. I have registered with Google Analytics and Google Search Console, and I have also requested for the site to be indexed. However, when I try to do a URL inspection, I get a 401 error (Failed: Blocked due to unauthorised request). How can I fix this? Thank you in advance!
  16. Site URL: https://thepiewitch.com/ Hi, I wasn't sure which forum to post this in so please let me know if this is the wrong one. But I tried to go to my site on my phone and received this error message (attached below). Then tried on my computer and received it again. Is there a way to fix this? I am planning to receive a lot of traffic to my site tomorrow (Jan. 19th) and need my site back up and running.
  17. Site URL: https://www.mouthmedianetwork.com/ Our Instagram block has not pulled new images for a few weeks, despite new content being posted to the connected Instagram account. Squarespace shows the account as still connected. Also, separately, there does not appear to be a way to report this in the "Contact Us" system. How do you report a new issue? I couldn't find a way to actually write a message about a malfunctioning block.
  18. Site URL: https://www.fendittongallery.com/christmas-2020 Hi there, We are a gallery that has work for sale online during exhibitions, but once that period has come to an end we remove the artworks currently online and upload new ones. Is there a way I can 'bulk' redirect them back to the main product page rather than having to individually update the url mapping? Or can I have a specific error page for this i.e 'This artwork is no longer available but please click here to view the selection of works we have available as part of our xxx exhibition.' At the moment I have been
  19. Site URL: https://www.chrispcreations.com/about I'm relatively new to using Markdown for text formatting and ran into a snag. For whatever reason I can only add one visible link—while both links technically function, only one is visible. Is this a bug on Squarespace's end or am I missing something in my syntax?
  20. We have noticed this week that Squarespace's form handling API has broken which silently killed all of our forms being able to submit. (This manifests as the Submit button changing to Submitting... and then never changing again. In the console, a 400 error is visible from /api/form/SaveFormSubmission.) Does anyone have any experience mitigating this? Our forms are vital to our marketing and having silent failures is not an option. In our case, our forms end up in our CRM and I'm considering custom-writing the forms to not use Squarespace's API handler. I'm wondering if anyone has had any
  21. Site URL: https://okra-alpaca-k3kj.squarespace.com/ Getting error when duplicating page and renaming - error message is "Couldn't update item. Attempt to change display index state from original value of 9" Image attached. Just trying to get my site off the ground so any help would be appreciated.
  22. Hi There I can not import a csv file of email addresses – always get the same error message: "The first column of your CSV must contain at least one email address." Of course first column contains nothing but an email address. Also the doc has exactly three columns as requested. Nothing works. Even if I download a list that has been created within squarespace, open, export from numbers as csv and import it again – I get the same message. Also tried to export on an pc and exel > same result. I'm desperate. Has anyone experienced issues like these and has an idea
  23. Site URL: http://youreperfect.studio When creating a coupon code for a fixed $ amount off, users cannot choose an item less than that amount because it gives an error that a discount can't be greater than the cart amount. Is there a way to enable this? It seems like an obvious thing that if a user of my site has a $10 off promo code they could use it to get a $6 item at $0.
  24. Site URL: https://exceedfootwear.com/store Hi, I have an urgent request for help. Clients seem to be messaging in saying the paypal checkout process will not work on my website (seems to be doing this occasionally). The error says things do not appear to be working at the minute. I 100% can say i have no issues with paypal on our end, is this fixable? and is this a client issue ? thanks Terry
  25. Site URL: https://www.lifespringchurch.org/reserve-a-seat-1 I am trying to embed 2 sign ups on a page. The first RSVP fully appears, no problem. The second one does not- sometimes the website will display the top third of the image, other times it shows nothing. Why can I not embed 2 sets code on this one page? thank you thank you!
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