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  1. Site URL: http://www.maeandarcher.com.au Help! Having issues adding this font.
  2. Site URL: https://www.erikaspitler.com/blog Hello there! I’m bumping into an error with my blog categories. When you click the metadata link for some (ie. reading, year-in-review), it works as expected. But then there are other categories (ie. grief + loss, formation) leading to an error page. If I remember correctly, I’d merged these categories with others and now it won’t work. Any thoughts?
  3. Site URL: http://www.elizabethyaffe.com Any thoughts on how to stop the gallery page from flashing the first image when closing the lightbox? I've customized the location of buttons and text and such, but haven't changed the functionality at all. Thank you!
  4. Site URL: http://gallery.biomestudios.co.nz On mobile (or desktop with a narrow size and 3g/4g simulated speed) every load of a main page starts by showing the desktop HeaderTitle, and then pops to the mobile formatted one. It seems that the page always by default loads showing the desktop header, and then some javascript hides the desktop header div, and shows the mobile header div. But this makes for an obvious pop from incorrect display to correct. How can I prevent it from doing this?
  5. Site URL: http://www.mamapho.com Hi Squarespace forums, I am currently having ADA compliance issue with my webpage and am unsure how to resolve the issue. I am currently using WAVE to check my page for compliance and have just 1 error that I do not know how to remove. The error is currently on all of my pages. I have attached a screenshot of it below and here is a direct link to the WAVE page with my website already put in. My Webpage. The error is a empty button relating to this code. <button class="Mobile-overlay-close" data-controller="MobileOverlayToggle" data-contro
  6. Hello. We just purchased a site plan tonight but my partner chose the wrong website template. How do I change the template and keep our paid site?
  7. Site URL: https://grouper-brass-drm9.squarespace.com/ Hi, I am new to Squarespace and am trying to connect to Squarespace server by following these https://developers.squarespace.com/get-started. I get ELIFECYCLE error when I try to deploy my site or run npm run start:auth
  8. Hi There I can not import a csv file of email addresses – always get the same error message: "The first column of your CSV must contain at least one email address." Of course first column contains nothing but an email address. Also the doc has exactly three columns as requested. Nothing works. Even if I download a list that has been created within squarespace, open, export from numbers as csv and import it again – I get the same message. Also tried to export on an pc and exel > same result. I'm desperate. Has anyone experienced issues like these and has an idea
  9. Hi all, Thank you in advance for any time you might share with me on this matter. I am currently having an issue whereby I set up a mailing list subscription form, after which I add a v2 invisible reCAPTCHA verification, but I am still presented with the visible "I'm not a robot" tickbox version. The functionality of the reCAPTCHA works, but I don't want the ugly tickbox visible BEFORE a user makes a text entry, which us unavoidable with the tickbox version as is. reCAPTCHA verification is on (below) and the type is definitely set to invisible (above). As you can see below
  10. Site URL: https://ottothemogul.squarespace.com/config/commerce/shipping Hi, I am trying to figure out how to set up the dimensions of my clothing products. My site keeps saying the products are oversize. I have my dimensions as follows: L:28 X W:37 X H:28 for t-shirts (and etc. by category) wherein the length and height are the same. Could this be the problem? Does it want the height of the t-shirt from top to bottom? Or does it want the height based on thickness of product when folded or flat in the shipping package? I'm confused about what values to put in the height section for my clothin
  11. I was the edit my page but a blank preview is showing up. I can’t edit or do anything at all. It’s almost like the page doesn’t exist 🤷‍♀️
  12. Site URL: https://theorigininc.com Customer sees "Submit Failure" message at time of checkout before entering payment information.
  13. Site URL: https://www.youngbloodmedia.com.au/ Hi, My site displays fine on desktop but frustratingly the hamburger dropdown menu flashes to white/blank when clicked on mobile. If you click it again you briefly see all the menu links that should be there flash up but then disappear. I've got no clue how to fix this. Can anyone please help me? Thanks! Callum
  14. Site URL: http://www.silversilkonline.com I got a 503 for the first time. Not sure what is going on but I cannot log in anymore to the back end of my site and not sure what to do. Please help!
  15. Site URL: https://www.mouthmedianetwork.com/ Our Instagram block has not pulled new images for a few weeks, despite new content being posted to the connected Instagram account. Squarespace shows the account as still connected. Also, separately, there does not appear to be a way to report this in the "Contact Us" system. How do you report a new issue? I couldn't find a way to actually write a message about a malfunctioning block.
  16. Site URL: http://www.malvine.eu Google Ads has flagged all of my ads, claiming that 'malicious software' exists on the site. My website doesn't use any custom code or third party plug-ins. It's a simple e-commerce website using the Hyde template. Google support have given me particular links which they have found unsafe content on: https://www.malvine.eu/api/1/performance/settings https://www.malvine.eu/api/census/RecordHit https://www.malvine.eu/assets/ui-icons.svg https://www.malvine.eu/e-veikals They told me they cannot "elaborate or provide exact informat
  17. Site URL: https://www.biztour.co.uk/ I have a couple of warnings that have popped up on google console that ive never seen before. Does anyone have any idea why these have popped up? I don't sell or have any products on my site.
  18. This comes up for me sometimes, and its really hit or miss. I wait a bit to try again and it might save, or it might not, and I need to cancel the edit. Has anyone else encountered this problem?
  19. Hi all, Has anyone experienced the issue in 7.1 where images don't display? They upload fine, appear on the page, but then at a later date when the page is reviewed the image is missing and is replaced with an error symbol like in the attached examples. This happens across the website and in galleries and in stand alone images - sometimes when I upload the image again it works fine but then when I revisit the site again at a later date the issue is happening across a number of random images (either the same or new ones) Any thoughts gratefully received. Thanks!
  20. had a CLEAN list of 1400 emails and Squarespace import wouldn't allow it. I split into smaller lists of 333 each and IT WORKED! hope this helps yoU!
  21. Site URL: https://www.imovements.com Hi, my websites are still ok (www.imovements.com) ,but when i log in, they are just not there (see imagae) i cannot make any changes, after login there is just nothing there. 2 website have this problem. anyone else ? thanks very much michael
  22. Site URL: https://sugarspicemagick.squarespace.com/ Hello everyone! I am struggling with my basic 4 image grid. It is made of 4 1x1 images in two rows. When I am editing the website everything looks great, however, on my phone only the first picture ever loads. Thank you in advance!!
  23. Site URL: https://www.gritandgracestudio.com/ We've been experiencing spontaneous deletion of images from published blog posts for several months now. The posts will go live and look perfect, only to, at some point, have the images vanish. When the files disappear, the accompanying captions and text goes with them on the front end, though this remains when the post is opened on the back end in the edit module. When you click on the image portion of the block, you receive an "Item cannot be located" message. Has anyone else been experiencing this? Does anyone have a preventative fix?
  24. I am attempting to customize the Moksha template, but every time I click on an area of the template to edit (ex: Banner, Title, Content Block) I get the following error: "Couldn’t clone collection Check each section to make sure all field requirements are met." Has anyone experienced this? Can anyone offer some guidance to this Squarespace newbie? Thanks much!
  25. Site URL: http://ryansmulholland.com I'm trying to use HTML code to insert a Substack signup form on my homepage and in a few other places. When I add a code block, set up the code all is well, but once I save the page it causes an error with the rest of the page. If there are any images on the page those disappear once I save. It also creates a misalignment with the page header where all of the content slides up a bit and overlaps with the header menu. It's as if adding the code to the page overrides something essential to it's function. Has anyone else had success placing a Subst
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