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  1. Hi, the images on my squarespace site recently started displaying strangely. Difficult to explain so I'll attach a pic, but basically a product image will display as a kind of 'double exposure' of 2 other unrelated product images. Not always the same one, if I refresh, it'll happen to a different one. Appears to only be on desktop. Anyone ever seen this before? Any idea what could be causing it? I've tried clearing my browser cache (chrome). Only happens on my squarespace site, no other pages I've visited. I'm stumped! Thanks in advance.
  2. Site URL: https://moneyfit.org/debt-consolidation On the intro section background of each of my landing pages my embed form hangs up on mobile as it is loading. It eventually will either fully load after a short time or when a user clicks on a fillable section of the embed. Sometimes a page refresh will resolve it. On desktop it loads a bit better but sometimes the bottom of the background doesn't load. Any suggestions or way to force the background image to fully load on both? Thanks in advance.
  3. I am trying to add a contributor to my site. I have used settings > permission > invite contributor. When the contributor tries to accept the email, they receive an error - "You already have permissions on this site" However, when the contributor logs into Squarespace our site is not available to them. It simply doesn't show up. Further, when I refresh the settings>permissions page, their name is only ever under 'invites sent'. They are never able to receive access as a contributor. We have tried: Refreshing cache, logging in via incognito window, and copy/pasting the invitation link instead of clicking the invitation email. Nothing works. Please help!
  4. Site URL: https://www.flogthedog.com/ Hi folks, I'm having an issue with resolving "missing fields" within in Local Businesses. I have connecting Google My Business and and ran test on Structured Data Testing Tool and Rich Results Test. See below screen shots of test and SEMrush screenshot where is details the issue description as "A value for the @id field is required." Any help is appreciated. Best, Steve
  5. Hi there. I'm getting this error as stated in title above when I try to upload my PDF file (Please see attached image). I tried uploading different web sizes for the PDF but I still get the same error. Any solutions suggestion are much appreciated. Thanks in advanced!
  6. I get an error "couldn't connect to google check your connection and try again squarespace" in Location Management area each time that I try to add google business address. Anyone have this issue and have solved it? If so, I would appreciate your feedback.
  7. Site URL: http://arriverailside.com/#arrive I am trying to add a more animated scroll down arrow on my home page at http://arriverailside.com/#arrive. I am using different recommendations for inserting custom css on the design page, however I keep getting a syntax error on line 1 message. I am thinking it may be related to the message that says "Note: Custom CSS does not apply to Cover Pages." But I am unsure about this. Any help would be greatly appreciated. Thanks. This is what I am trying to add: body{ margin: 0; padding: 0; background-color: #000; } .arrow{ position: absolute; top: 50%; left: 50%; transform: translate(-50%,-50%); } .arrow span{ display: block; width: 30px; height: 30px; border-bottom: 5px solid #06A8FF; border-right: 5px solid #06A8FF; transform: rotate(45deg); margin: -10px; animation: animate 2s infinite; } .arrow span:nth-child(2){ animation-delay: -0.2s; } .arrow span:nth-child(3){ animation-delay: -0.4s; } @keyframes animate { 0%{ opacity: 0; transform: rotate(45deg) translate(-20px,-20px); } 50%{ opacity: 1; } 100%{ opacity: 0; transform: rotate(45deg) translate(20px,20px); } }
  8. Site URL: https://www.socialgraces.com.au/ Hello everyone, Today I wanted to remove the footer only from one page, I did it with CSS and then I've removed it because I changed my mind. Now I have a problem, there's a strange blu line under the footer, I've inspected the page and found it but I don't know how to remove it. See attached screenshot. Does anyone know how to do it? Also, this is the CSS: #collection { #footer-sections { display:none; } } Thank you very much!
  9. Site URL: https://www.jessclarkdesign.com On my website some of the pages have randomly on blank, does anyone know how to fix this or anything I can do?
  10. Site URL: https://www.jessclarkdesign.com On my website some of the pages have randomly on blank, does anyone know how to fix this or anything I can do?
  11. Hi all, I'm trying to create a collapsible FAQ section using markdown blocks. The collapsing part works fine. However, Every time I try to add a hyperlink inside of a markdown block, the page freezes and I have to restart my browser. Can anyone else replicate this error and/or offer advice? This is the page I'm working on - https://redesign-90-day-biz.squarespace.com/program-20. Thanks!
  12. Site URL: https://acresoflove.org When I take my website full screen on my desktop I notice my headings get smaller? Does anyone know why and how to adjust this?
  13. Site URL: https://www.hdxwill.de I have added autoplay video banners to a Squarespace website. The video works automatically good on "personal page". But if I change it to "public" and search the website address, the video will stop. When someone searches website address, I want the video to play Immediately.. I couldn't find what the problem is.. Please help me.. T_T *Used Code: 1. HTML <div class=mainvideo> <video width="895%" height="100%" autoplay=1 loop=1 playsinline autopause=0 id="identvideo"> <source src="/s/Mainvideo.mp4" type="video/mp4"> </video> </div> 2. Code Injection -Header <script src="https://code.jquery.com/jquery-3.4.1.js"></script> <script src="https://assets.codepen.io/3198845/WMContentTabsFREEv2.0.js"></script> -Footer <script type="text/javascript" src="//ajax.googleapis.com/ajax/libs/jquery/1/jquery.min.js"></script> <script> $( document ).ready(function() { function play_video(){ $('#identvideo').get(0).play() }; window.setTimeout( play_video, 1100 ); // 1.0 seconds }); </script> 3. CSS /* Code to control banner animations and fallback for iPad and smartphones. */ /* General rule first - neither video nor fallback display */ #identvideo, #mobilefallback { display:none; } /* Smartphones (portrait and landscape) ----------- */ @media only screen and (min-device-width : 320px) and (max-device-width : 480px) { #identvideo, #mobilefallback { display:none; } } /* iPads (portrait and landscape) ----------- */ @media only screen and (min-device-width : 768px) and (max-device-width : 768px) { #identvideo { display:none; } #mobilefallback { display:inherit; } } /* computer displays */ /* Desktops and laptops ----------- */ @media only screen and (min-width : 600px) { #identvideo { display:inherit; } } .mainvideo { background-position: center; background-size: cover; width: auto; height: 500px position: fixed; right:0; bottom:0; } body.homepage #page section:first-child .content-wrapper { padding: 0 !important; max-width: 100% !important; width: 100% !important; opacity: .9; } @media screen and (max-width:767px) { div#block-609b9aa2e624461fc4c6fabf { padding-top: 0 !important; padding-bottom: 0 !important;
  14. Squarespace is giving an "Unable to locate content" error message when inserting a Vimeo video using the video block function. 7.0 site ... any ideas?
  15. Site URL: https://www.nyasports.co/home-1 I'm trying to embed a score stream widget that will allow me to have live sports on my website. I would like it at the top of the home screen only. I tried using the "embed" tile feature but I only got an "Script Disabled" message. I tried customizing the ccs and i got back a "Syntax Error on line 1" message. I'm pretty new at this and have no idea what to do next This is the code for the widget: div class="scorestream-widget-container" data-ss_widget_type="horzScoreboard" data-user-widget-id="44700"></div><script async="async" type="text/javascript" src="https://scorestream.com/apiJsCdn/widgets/embed.js"></script> I've also included an image of what the widget should look like thanks again -a
  16. Hello all, I'm trying to fix up an error that appears for all pages during a Site Audit for our website. Field: @id Description: A value for the @id field is required. I was able to fix up the Name and address issues by adding a business name and location. However, I have been unable to fix this issue no matter what I try or research. Does anyone have any ideas?
  17. Site URL: https://www.lucazarikfilms.com.au Pw: ZARIK2021 https://www.lucazarikfilms.com.au Hi all! Stumped with this one, I've removed the site CSS and code injection and it still doesn't seem to help. For some reason on the live site, you can see the static placeholder image at the top and bottom of the banner background video (on laptop that is). Can't see it in the backend. Am using Chrome also if that makes a difference. It's just so strange, and I don't know if it's related but there is a loading issue where there is a black bar in the footer and one of my Squaremuse plugins half way down the page sometimes just doesn't load argh so annoying. Any help would be much appreciated!
  18. Site URL: https://data-construccion.squarespace.com/ Everytime I click the image /the pencil icon/ this message appears. I've been trying to this all day and I can't. Is there any issue?
  19. Site URL: https://www.thehellointherefoundation.org/ Why are my published changes not showing up? Does it take time to populate?
  20. Site URL: https://www.mymichiganbeach.com Hi! My SEMrush site audit keeps giving me this message: "links on HTTPS pages leads to HTTP page". Can anyone give me an idea or solution of how to fix? Should I create a redirect, and if so, can you give me an example of what it should look like? Thank you very much of reading- Cheers! Jill
  21. Site URL: https://ttohc.com Hi There, I just updated my domain's DNS records to point to my new Squarespace site. Everything is green in the DNS Settings in Squarespace. But when I navigate to the site, I'm getting a message saying "Your connection is not private". Site URL: ttohc.com Screenshots below. Thanks!
  22. Site URL: https://apricot-coconut-f6eb.squarespace.com/ Hi there, this is my first question on this forum, forgive me if it's in the wrong area. This seems like a problem others have had before, but none of the other solutions seemed to apply or work. Essentially I have replaced the header's background with an image, and it doesn't load unless I bring the editor back up. I've double-checked this with an Incognito window and it hasn't loaded. Check the CSS with CSSLint, and after a few edits, still nothing. The .PNG itself is only 75kb, so I can't imagine it being due to a heavy file size. Site URL: https://apricot-coconut-f6eb.squarespace.com/ Password: magickal Here's what the header looks like proper. And here's the unloaded version from the Incognito window view
  23. I get the error when I open the site. The site is password protected. What should I do. I checked in other browsers too. It is the same problem. This site can’t provide a secure connection www.xxx.com (site url withheld) sent an invalid response. ERR_SSL_PROTOCOL_ERROR
  24. Site URL: http://prwomeninbusiness.squarespace.com Hi! Thanks for taking the time to read. I'm trying to imbed a countdown timer widget into my page. I've followed all the instructions and read a lot of forums to see why I'm getting a script disabled code. I am a complete novice at this so go gentle with me :) Here's what I've tried based on other forums: -Logging out, viewing the page from an incognito tab -Disabling Ajax, that doesn't apply because Ajax isn't used with 7.1 versions of squarespace -Triple checking I've copied the code correctly I've attached screen shots of it while I'm in editing mode and when I'm in visitor mode. As you can see in visitor mode, it's like nothing even exists. Here is a copy of the code I'm using: <center><h2 id="timer"></h2></center><script>var countDownDate = new Date("Jun 16, 2021 19:00:00").getTime();var x = setInterval(function() {var now = new Date().getTime();var distance = countDownDate - now;var days = Math.floor(distance / (1000 * 60 * 60 * 24));var hours = Math.floor((distance % (1000 * 60 * 60 * 24)) / (1000 * 60 * 60));var minutes = Math.floor((distance % (1000 * 60 * 60)) / (1000 * 60));var seconds = Math.floor((distance % (1000 * 60)) / 1000);document.getElementById("timer").innerHTML = days + "d " + hours + "h "+ minutes + "m " + seconds + "s ";if (distance < 0) {clearInterval(x);document.getElementById("timer").innerHTML = "Influential Women of the Year Awards - Live on Facebook!";} }, 1000); </script> What am I doing wrong?! How do I fix it?
  25. Site URL: https://gregorylassale.com I am trying to apply this simple CSS script <style> @media screen and (max-width:640px) { h1#sqs-slash-page-header { font-size: 30px !important; } } </style> But Squarespace is returning a syntax error at line 263 which is just the style opening tag. Any idea why??
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