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  1. When editing a category you must edit the Category slug in the Shop Page before editing the Main Navigation. If you edit the Main Navigation first, you will need to add an ending / to the url and create a URL mapping to redirect /shop/p/category -> /shop/category. For some reason, if you edit the Main Navigation first then change the category slug to the same url, SquareSpace will change the /shop/category to /shop/p/category which will result in a Page Not Found.
  2. Site URL: https://www.elevatepainterstoronto.com/ After making an edit, my only option is to click 'Done' now. There's no drop-down for 'save'. WTF. The changes aren't saving by hitting 'done' either. Anyone else experiencing this or know when this will be solved?
  3. Site URL: https://seeyourway.me/store Hello all in the forum, I'm new to the entrepreneurial space, and i've been trying to set up my store properly. (launched my product today thinking everything was working). The Squarespace store was problematic and clunky to use. So i used ecwid.com to set up a store which was very easy to setup. Got their data embedded into the code injection field in advanced settings. The display is perfect, getting all the click throughs, but when it comes to processing, customers are getting a notification that the payment couldn't go through. Now, I
  4. Site URL: https://www.ebixchoice.com/webex-integration So, we have an application that is accessing a simple page we created in SquareSpace. When it tries to do so, it receives the following error: "Failed to load resource. The server responded with a status of 404 (Not Found)" The thing is, the page does exist. We can see it just fine. But When this application tried to open it, we get the message. As a test, I had the application attempt to open another of our SquareSpace pages and the same error occurred. Any suggestions?
  5. Site URL: https://www.hairdressinglive.com/coia-styles The embedded codes on the "enrol" buttons do not properly work on pages with two options. The first button displays the second class (Diamond lights) first and when you click "X", it will display the first class (Solar blends) which is supposed to be the only one directed. This error makes the second button to not function, which is supposed to be directed to second class (Diamond lights). Also, the "Purchase both masterclasses" button shows the subscription for the entire masterclasses offered in our site instead of only these two class
  6. Site URL: https://www.simonennals.com/gallery I have 3 pages on my website that are galleries. Buttons on the home page link to these. They were working fine on mobile and I haven't actually changed the two pages where this now doesn't work. I just added the buttons on the home screen and added the 'Video' gallery. However now on mobile the 3 dots used for the navigation menu don't sit in view on the Landscape and Commercial page. For some reason they shoot off to the right. The top bar acts as if it's on a full screen whilst the rest resizes to work properly on mobile. Doe
  7. Site URL: https://jordancs.ie Hi Circle Forum, Have an issue when we're updatinga site for a client. We've been receiving an 'unexpected error' notice. We can't save an updates, changes or connect correctly to add new document uploads. Anyone else have the same problem or a solution? Thanks, Paul.
  8. Site URL: https://lmtecdigitalsolutions.com Hey there, I'm having issues with a Custom CSS media query for a mobile breakpoint. I've coded it all correctly (at least I think), and I'm seeing what I edited correctly in the mobile view in 7.1 on my desktop, but as soon as I go check it out on my actual mobile device that I formatted it for, it isn't displaying correctly. My viewport on my Iphone 11 is 414 x 896, I set my max-width to 640px. I will attach the referenced screen shots to what I'm referring too. You'll see the correct spacing of the text "Supporting our clients every step of
  9. Site URL: https://lelacastro.squarespace.com/instagram Hi there, I created a landing page for instagram with all the important links. I created a text box, include the hiperlink and personalized with a bullet point, but for some reason, on mobile it doesn't show the text box when using the bullet point. Does anyone know how to fix this? I would like to use the bullet point to add a bit more style to the page. On desktop all looks good. thanks.
  10. Site URL: https://www.shoot.photography/ Hi Everyone, so I am having issue with my photography website for mobile. For some reason there is this small section that is saying it cannot find the page. I have no idea why this is popping up as I don't even have an option to remove what ever section it is. Doesn't appear to be the apart of the header or the main section of the page. Here is what the error fully says. "We couldn't find the page you were looking for. This is either because: There is an error in the URL entered in
  11. My site isn't live yet so I can't link, but I'd like to embed my substack link for people to subscribe to within my squarespace site. The embed URL I received from substack is as follows, but when I choose the "embed" option to insert it into my site, squarespace gives me a message "URL is not embeddable" lol. Can anyone help? : <iframe src="https://insidesources.substack.com/embed" width="480" height="320" style="border:1px solid #EEE; background:white;" frameborder="0" scrolling="no"></iframe>
  12. Anytime I try and upload a file to my gallery section I get the following error: The file is 1.1 MB No spaces in the title with plain English The file is a JPEG
  13. Site URL: https://mnmlscholar.com My archive page has begun producing an error message to front-end users in place of the content of my chosen archive blocks. The error reads: Our system has encountered an error. This exception has been automatically logged and reported. JTRKNAJ48F39KFETPAR2 Advice or suggestions on how to make the archive blocks function properly are much appreciated! The archive page is: mnmlscholar.com/archive
  14. Site URL: https://www.childsplaymag.com/issue-6 I was editing my site in Custom CSS when all of a sudden 7 of my index's banner images disappeared. All of the backgrounds that were created in CSS are appearing normally but all of the banner images I've uploaded into specific index pages are gone and are now showing only white. An index gallery also disappeared as well and is only showing white and none of my content. Please help! I have NO idea what went wrong and I've poured over my CSS code to see if there's an error but I can't seem to find anything and there are no error mes
  15. In the middle of my workflow today as I was editing our website I went to the "Site Styles" section of the squarespace editor and it's appearance changed and now looks clunky and I have limited control. The first screenshot shows what the full section looks like and the second screenshot shows what it looks like for me when I try and change the settings for a button. I am unable to change the font. I tried opening up this in Microsoft Edge and I am seeing the same thing.
  16. Site URL: https://shopdearearth.com I continue to get the error message below when trying to delete an image block from the additional info tab on a product. "We have detected an error while saving your content. Please try again." https://shopdearearth.com/allkids/organic-cotton-french-terry-leopard-sweatpants-gold I have tried both editors with no success. Trying to save the update.
  17. Site URL: https://www.benchonaquest.com/about Okay, I'm new here and I haven't been able to fix this for a while: How do I change the color of the text (I think it's a caption) under the photo in my "ABOUT" section? It's currently black and it's almost invisible on the navy background: What is “Bench On a QUEST”..?
  18. Site URL: https://www.nevid.fo/ Hi The header/menu on my site keeps glitching/flashing between two languages i have and than just the one - for a brief second you are able to see both languages. Is there anyway to fix this?
  19. Site URL: https://jonaswilsonmedia.com/my-work/landscape Hey, new Squarespace user here. I've recently published my photography portfolio site but have since noticed some issues with the design when viewing on mobile. I';m very happy with the layout on the desktop site, however when accessing certain sections of the folio, there are buttons at the bottom to switch between 2 sections which overlap and are impossible to read properly, (see image attached). These buttons were automatically there and I did not add them myself, I was just wondering if there was a way to replace the text with simp
  20. I have a best time to contact section on my form, where client can check "anytime" or between "blank time" and "blank time". So I have 2 time fields available for example they can choose between "8:30 am" and "5:00 pm". I do not have the time blocks checked as "required*" because they have the option to check "Anytime" and so may not need to fill out a timeframe. However, if you try to submit the form without filling out these time blocks you will get an error message and won't be able to submit. Why though, when those fields are not required? Is there a better way to do this?
  21. Site URL: https://thepiewitch.com/ Hi, I wasn't sure which forum to post this in so please let me know if this is the wrong one. But I tried to go to my site on my phone and received this error message (attached below). Then tried on my computer and received it again. Is there a way to fix this? I am planning to receive a lot of traffic to my site tomorrow (Jan. 19th) and need my site back up and running.
  22. Site URL: https://www.fendittongallery.com/christmas-2020 Hi there, We are a gallery that has work for sale online during exhibitions, but once that period has come to an end we remove the artworks currently online and upload new ones. Is there a way I can 'bulk' redirect them back to the main product page rather than having to individually update the url mapping? Or can I have a specific error page for this i.e 'This artwork is no longer available but please click here to view the selection of works we have available as part of our xxx exhibition.' At the moment I have been
  23. Site URL: https://www.chrispcreations.com/about I'm relatively new to using Markdown for text formatting and ran into a snag. For whatever reason I can only add one visible link—while both links technically function, only one is visible. Is this a bug on Squarespace's end or am I missing something in my syntax?
  24. Site URL: http://youreperfect.studio When creating a coupon code for a fixed $ amount off, users cannot choose an item less than that amount because it gives an error that a discount can't be greater than the cart amount. Is there a way to enable this? It seems like an obvious thing that if a user of my site has a $10 off promo code they could use it to get a $6 item at $0.
  25. Site URL: https://okra-alpaca-k3kj.squarespace.com/ Getting error when duplicating page and renaming - error message is "Couldn't update item. Attempt to change display index state from original value of 9" Image attached. Just trying to get my site off the ground so any help would be appreciated.
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