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  1. Hi everyone, I'm wondering if I can move a contact from one email marketing list to another. I have one list that is my Nurture Sequence, so there's many emails going out to them every few days, and if they become a client, I'd like to remove them from that list to a General Email List. Or do I have to do it manually. Delete them from the Nurture Sequence list and manually write their info in the General email list.
  2. Site URL: https://www.nathangrooms.com/ One question I had is if a legal address is required to be in the footer of an automated email or can it be hidden? How would you go by hiding this if you didn't want to give out your personal address?
  3. Hi, Does anyone know when SquareSpace is going to update or push out updates for their Email Marketing Options? It seems that their own emails they send out for promotions look way better than the ones you can actually send out from your account. Almost makes me want to go back to MailChimp that has more options. Also they don't report as much data after the deployment of the email as MailChimp does... (I.e. bounce rate)
  4. Site URL: https://jellyfish-platinum-j4zc.squarespace.com/ Is there any way to send thank you or any email after user submits the form of promotional popup? Note: we don't want to send confirmation email.
  5. Hi all ! So I am creating blast email templates to send to my contact lists, where I choose a specific color for my section background (let's say, green). It looks great and all, but when someone receives it on their phone or tablet, and their dark mode is turned on, then the background color inverts and it looks really bad. Is there a way to force the background color on any devices? Thank you so much for the help!
  6. Hi, we have got some email recipients on our list from before GDPR. We would like to send them a newsletter asking them if they would like to continue to receive newsletters from us. The idea was to include a button in the email they could click on to confirm, and then this information (their email) would end up on our list. Is this possible? Would be great if this was possible without several steps sending them to a page to reenlist or they sending us an email. Appreciate any takes on this:)
  7. Site URL: https://counselingplace.org/ Hello, Our agency sends out newsletters through Constant Contact. I'm trying to find a way to have a new subscriber email submitted through our Squarespace website forwarded to our Constant contact email list. I tried to insert the code below in the Custom CSS under the Design tab but it didn't work. Should I place the code elsewhere? Is there a different code to use? <!-- Begin Constant Contact Active Forms --> <script> var _ctct_m = "c49b46fbc2c14cd55eabc265afa697dc"; </script> <script id="signupScript" src="//static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" async defer></script> <!-- End Constant Contact Active Forms --> Any help or suggestions is greatly appreciated. Thank you!
  8. Site URL: https://www.cocklesandheart.co.uk I am about to launch a limited edition product and want to allow people to sign up to mailing list to receive news on it when launched by clicking on a list in the announcement bar at the top fo the home page. I can't find out how to do this, is it possible? Thanks in advance.
  9. Dear all, I accidentally put a nonexistent email address for my form submissions on my website. Analytics shows me 3 people submitted their details in the form. Do I have any way of recovering those details if I didn't set up Squarespace Email Campaigns?
  10. I want to segment my email lists by audience. I have set up a simple 'voting' feature with links. In my email, when they click on a link, I can see what they clicked in Google Analytics because of URL parameters. For example, `http://example.com?audience=beginner`. The Problem It seems that I have no way to trace the email back. In Squarespace I can see the link they clicked, but the parameters are stripped from the link. I thought about maybe including their email in a parameter, but that feature doesn't seem to be included. Advice to solve this problem is greatly appreciated.
  11. I'm attempting to verify a sender profile for a Marketing Email campaign. I'm using a linked G Suite account. Squarespace instructs you to add several DNS setting on GSuite. One of the settings is: v=spf1 include:squarespace-mail.com ~all. When I add this entry, it comes back with an error saying: "Please merge your SPF records". I then amend the above and add the Google spf record: include:_spf.google.com. So the new setting is now: v=spf1 include:_spf.google.com include:squarespace-mail.com ~all. It still comes up with the error: "Please merge your SPF records". Any idea of what I could be doing wrong?
  12. Hello, I am trying to remove non-active/bounced/etc. emails (Profiles). Hoping this is possible, as it is an easy action in MailChimp and client is hoping to move all email marketing in-house via their Squarespace account. However, they would like to remove non-active profiles currently listed to ensure all profiles have opted-in with verified email addresses. Thank you! Jennifer
  13. Hi everyone. I'm in the beginning of starting my online business. The person I'm working with (she's coaching me) recommended SP, and I love it! -- so far. She did recommend ConvertKit though for certain features pertaining to email marketing, that long-term would really be helpful to me. Those features are 1. building a landing page, and 2. tagging/segmenting my audience(s) based on what they purchase, where they click, what they open, etc. Does Squarespace have this functionality? Can it do this? I'm not for one or the other, and really prefer to have everything in one place, and it be easy, so I'm asking. I'm not a super technical person, and I don't want to code -- at all. That's why I like SP. Love some input on this.
  14. Site URL: https://biddie.co Hey, I would like to change the colour of the social icons in my email footer from colour to plain black outline - how do I do this please?
  15. Can I use squarespace along with mail hip to send out email blasts to my clients? How does that work?
  16. In the past, when I sent out email campaigns the recently cleared emails were always organized by date. This was very useful to me to see who was still at a company and who had left so i could take them off my personal marketing list. Now the cleaned email list is alphabetical and I have to check every single cleaned email to see if i've already deleted them from my personal marketing list. Is there any way to find the cleaned emails from just one email blast rather than your whole email list?
  17. Site URL: https://www.moonswordbooks.com/ I post lengthy (1000+ words) articles on my SquareSpace site weekly. I have it linked up to MailChimp so that when something new appears on the SquareSpace site, it gets emailed by MailChimp to the relevant audience, using the RSS feed system. This all works fine. In MailChimp, when you put the merge tage RSSITEM:CONTENT into the email structure, it's supposed to pick up an excerpt of the post, defaulting to 500 words. In fact, it just sends the whole thing, no matter how long. I have searched online and I am not the only person to have this problem, nor have I seen much indication that anyone's found much of a solution. While I work on that end of things, however, it seems to me that maybe I can resolve it on the SquareSpace end. In the Options pane for each post, I can create an excerpt manually. If I could send this through MailChimp, with their "read on..." link going back to the post itself, that'd solve my problems and be much more readable anyway. But MailChimp does not have--or doesn't indicate, anyway, an RSS merge tag that will pick up the Excerpt text from SquareSpace. Can anyone suggest some code which I can substitute for RSSITEM:CONTENT in MailChimp to pick up the Excerpt instead of the total body text? Thank you!
  18. Site URL: http://mooritmag.com I've had an email subscriber get in touch with me over an issue with the subscriber verification email. They have received the email, but all of the text has been replaced by rectangle characters. I have not been able to replicate the problem. Anyone have any ideas as to what might be causing this?
  19. Is there a way to push subscribers who are coming via an external platform (eg Mobile app) into Squarespace mailing list? We do it now with Mailchimp... but have switched to Squarespace - and are hoping we can push new users who opt into the newsletter to be added to our Squarespace Mailing list. Seems to be lots of ways to get stuff out of squarespace - but not a lot of ways to get things in. Any thoughts: eg Zapier, custom programming, google sheet push to squarespace, etc
  20. Sending out an email campaign to all your customers can be quite daunting. How do you catch their attention, drive sales, and keep them away from that Unsubscribe button?! There are all sorts of tried and true best practices like developing a cadence or focusing on your subject line. What are some of your personal best practices when it comes to email marketing? Share your own Do’s and Don’ts below!
  21. I would like to remove the inactive subscribers from my Email Campaign mailing list, preferably based upon the length of time since they last opened an email. Is this possible? I can't find a way to view subscriber open rate analytics. Any suggestions are greatly appreciated!
  22. I am trying to import a CSV file into my mailing list - however even though I have very carefully checked the original file and it is clearly in three columns - email, first name, last name, many of the last names are showing as doubled. that is marysmith@gmail.com Mary Smith Smith It seems that the error is created when there is an email which has either numbers in it or an underscore .. eg mary_smith@gmail.com or marysmith14@gmail.com.I have imported the same list into MailChimp with no problem and no errors seen.I have been in touch with Squarespace help but without any luck so far. If anyone has any solution to this or has experienced similar please let me know.
  23. Hey everyone, I am sending an email campaign to sell an online class I created. I have a promo video for the class that I want to embed in the email, but squarespace doesn't provide templates to do so. I assume I'm able to do this through code, but coding is a complete foreign language to me. Anyone have any suggestions? Thanks!
  24. Site URL: http://www.triciamogensen.com Hi, how do you automatically put new members from your member area onto a new email list inside squarespace email campaigns? I hope theres a way vs manually doing it. Thanks!
  25. Site URL: http://aarongang.com I can't be the only one who is frustrated with the lack of power and functionality with squarespace email marketing. I can't resend an email to just the unopened people. All the basic features of mailchimp etc are lacking here. Are there any plans to make email marketing powerful here or should I move on to an actual email service? If I've missed a thread where this is discussed, could I get directions to that thread, please?
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