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  1. My goal is to use MailChimp to send an automated email reply when viewers enter their email address into a Squarespace form block. The list dropdown in the Squarespace forms does not contain the campaigns I have created in MailChimp. The accounts have been integrated together. Is there a different way I need to set up the campaign in MailChimp so that when I go into the Squarespace form storage list, the campaigns will appear? Thank you.
  2. My goal is to use MailChimp to send an automated email reply when viewers enter their email address into a Squarespace form block. The list dropdown in the Squarespace forms does not contain the campaigns I have created in MailChimp. The accounts have been integrated together. Is there a different way I need to set up the campaign in MailChimp so that when I go into the Squarespace form storage list, the campaigns will appear? Thank you.
  3. Site URL: https://wickers.org.uk/ Hey there! I'm wondering how/if it's possible to style the thank you email / customer notification? It's terrible boring and cant seem to find anywhere to edit the look? Even add in a logo? Or, is there a way to link it to our existing Hubspot account and send a thank you from there?? Thanks in advance! 🙂
  4. Site URL: https://www.suemcnenly.com/ How do I know if a specific subscriber opened an e-mail I sent via campaigns? There appears to be no search function in the OPENED list. I understand this is not mailchimp, but am I missing some secret way to see subscriber history?
  5. Site URL: https://www.suemcnenly.com/ Hi. Feel as though I'm missing something simple. Trying to discover if a particular person opened an e-mail. No search function in the OPENED list. I understand this is much more basic than mailchimp, but I'm surprised to see no breakout of opens/clicks per subscriber.
  6. Hi All, I would like to remove the word unsubscribe from the preview text in the automated welcome email to mailing list subscribers. It is not written in the preview text box when working on it through Squarespace, but then appears when the email is delivered (as seen in the attached image). Thanks in advance for the help!
  7. Site URL: https://www.theraplant.com/ I've noticed that email blasts I send out that are opened in the gmail iPhone app have a wildly different design compared to on my desktop computer or the generic mail apple app. I've played around with many different design options in squarespace to try and see if it was simple to fix and I'm stumped. Has anyone else noticed this issue? I've attached screenshots for reference: The image with a black background is how it should look, the image with the white background is how it looks in the gmail app.
  8. Site URL: http://www.kzipknits.com Hi all, Because I sell a lot through my site, I opted to build my new website with all of our updated branding while the other was still active, and then just have a "closed" day and transfer over my domain to the new website I've been building. My question is, do you know if the email campaigns will auto transfer over when I move my domain or if I will need to repurchase, like I will need to with my commerce system, and import all my customers emails into the new system? Also, if anyone has general tips on how to preserve their ecommerce info, I am a bit of a novice at all this.
  9. Site URL: http://www.innermakeup.net Is there any way to identify which people on an email list aren't opening the emails and then delete them? I average about the same number of people who open the emails, but there are a bunch who have never opened them but who also don't unsubscribe. If somebody has received over a dozen emails and they don't open one, they probably never will and it would be better to remove them. Thanks! Best, Dan
  10. Hi guys, Is there a proper solution to send review request email to my customers ? solutions like mailchimp are not the best way to handle this for me, i'd like something more automated. It would be great to be able to collect product reviews, photo reviews, reply to reviews, send review coupons or review request reminders. This would make my site trusted.
  11. hi there, I'm looking for a tool to deal with negative reviews. I would like to reply to reviews, publicly or privately, to show that I care. It would be cool to automatically send an email to a reviewer when he leaves a negative review on my site. Maybe I should search for a customer review widget that would help me reply to reviews?
  12. Site URL: https://www.mariocarpe.com/ Hi everyone! I am using an email marketing platform called MailerLite and I have been integrating it into my Squarespace website. It works perfectly when I do have to create a form to get subscribers. I just had to add a code-injection as it is shown on one of the screenshots. It was easy because I just had to follow a video tutorial that MailerLite has on its own website. The issue comes up when is time for the pop-up since I would like to create one to get also subscribers to my mailing list through it. I have to insert the code-injection that appears on the other screenshot (the one with the green top bar) and really don't know how and where to insert it. The MailerLite team told me that I have to add the code before the closing </head> tag, but I really don't know how to do it since I have already done that with the previous code already, although was related to the form, not the pop-up. Does anyone use MailerLite? Did you have the same issue? Can anyone help me with this, please? Probably is something simple and easy but for me, it means a world 😅 Thanks in advance for your help!
  13. Hi everyone, I'm wondering if I can move a contact from one email marketing list to another. I have one list that is my Nurture Sequence, so there's many emails going out to them every few days, and if they become a client, I'd like to remove them from that list to a General Email List. Or do I have to do it manually. Delete them from the Nurture Sequence list and manually write their info in the General email list.
  14. Site URL: https://www.nathangrooms.com/ One question I had is if a legal address is required to be in the footer of an automated email or can it be hidden? How would you go by hiding this if you didn't want to give out your personal address?
  15. Hi, Does anyone know when SquareSpace is going to update or push out updates for their Email Marketing Options? It seems that their own emails they send out for promotions look way better than the ones you can actually send out from your account. Almost makes me want to go back to MailChimp that has more options. Also they don't report as much data after the deployment of the email as MailChimp does... (I.e. bounce rate)
  16. Site URL: https://jellyfish-platinum-j4zc.squarespace.com/ Is there any way to send thank you or any email after user submits the form of promotional popup? Note: we don't want to send confirmation email.
  17. Hi all ! So I am creating blast email templates to send to my contact lists, where I choose a specific color for my section background (let's say, green). It looks great and all, but when someone receives it on their phone or tablet, and their dark mode is turned on, then the background color inverts and it looks really bad. Is there a way to force the background color on any devices? Thank you so much for the help!
  18. Hi, we have got some email recipients on our list from before GDPR. We would like to send them a newsletter asking them if they would like to continue to receive newsletters from us. The idea was to include a button in the email they could click on to confirm, and then this information (their email) would end up on our list. Is this possible? Would be great if this was possible without several steps sending them to a page to reenlist or they sending us an email. Appreciate any takes on this:)
  19. Site URL: https://counselingplace.org/ Hello, Our agency sends out newsletters through Constant Contact. I'm trying to find a way to have a new subscriber email submitted through our Squarespace website forwarded to our Constant contact email list. I tried to insert the code below in the Custom CSS under the Design tab but it didn't work. Should I place the code elsewhere? Is there a different code to use? <!-- Begin Constant Contact Active Forms --> <script> var _ctct_m = "c49b46fbc2c14cd55eabc265afa697dc"; </script> <script id="signupScript" src="//static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" async defer></script> <!-- End Constant Contact Active Forms --> Any help or suggestions is greatly appreciated. Thank you!
  20. Site URL: https://www.cocklesandheart.co.uk I am about to launch a limited edition product and want to allow people to sign up to mailing list to receive news on it when launched by clicking on a list in the announcement bar at the top fo the home page. I can't find out how to do this, is it possible? Thanks in advance.
  21. Dear all, I accidentally put a nonexistent email address for my form submissions on my website. Analytics shows me 3 people submitted their details in the form. Do I have any way of recovering those details if I didn't set up Squarespace Email Campaigns?
  22. I want to segment my email lists by audience. I have set up a simple 'voting' feature with links. In my email, when they click on a link, I can see what they clicked in Google Analytics because of URL parameters. For example, `http://example.com?audience=beginner`. The Problem It seems that I have no way to trace the email back. In Squarespace I can see the link they clicked, but the parameters are stripped from the link. I thought about maybe including their email in a parameter, but that feature doesn't seem to be included. Advice to solve this problem is greatly appreciated.
  23. I'm attempting to verify a sender profile for a Marketing Email campaign. I'm using a linked G Suite account. Squarespace instructs you to add several DNS setting on GSuite. One of the settings is: v=spf1 include:squarespace-mail.com ~all. When I add this entry, it comes back with an error saying: "Please merge your SPF records". I then amend the above and add the Google spf record: include:_spf.google.com. So the new setting is now: v=spf1 include:_spf.google.com include:squarespace-mail.com ~all. It still comes up with the error: "Please merge your SPF records". Any idea of what I could be doing wrong?
  24. Hello, I am trying to remove non-active/bounced/etc. emails (Profiles). Hoping this is possible, as it is an easy action in MailChimp and client is hoping to move all email marketing in-house via their Squarespace account. However, they would like to remove non-active profiles currently listed to ensure all profiles have opted-in with verified email addresses. Thank you! Jennifer
  25. Hi everyone. I'm in the beginning of starting my online business. The person I'm working with (she's coaching me) recommended SP, and I love it! -- so far. She did recommend ConvertKit though for certain features pertaining to email marketing, that long-term would really be helpful to me. Those features are 1. building a landing page, and 2. tagging/segmenting my audience(s) based on what they purchase, where they click, what they open, etc. Does Squarespace have this functionality? Can it do this? I'm not for one or the other, and really prefer to have everything in one place, and it be easy, so I'm asking. I'm not a super technical person, and I don't want to code -- at all. That's why I like SP. Love some input on this.
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