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  1. If a subscriber is in more than one email mailing list, and I create an email campaign to several of my lists, will that person receive that email several times? Or does Squarespace's system recognize that it's a duplicate and only sends it to that person once? Thanks for your help!
  2. Testing our email newsletter but it looks awful in Outlook Desktop. Is there a way to run a test to check how an email renders in different clients?
  3. Hi I want to trigger some automated emails after my customer's first purchase. Example: 1. Thank you for your purchase 2. Don't forget to tag us 2. Check out this blog 3. How are you enjoying the product But I only want to trigger it once. I have a good amount of repeat customers. I wouldn't want to send all those automations every time they buy a product. Seems like selecting "After Purchase" will send any automations every time they buy a product. Has anyone tried this or have a solution? I'd hate to blast my customers with repetitive emails.
  4. Hi! I am using Squarespace campaigns to send out newsletters people who enrolled to my mailing list. I am looking for away to allow the subscribers to chose what information they want to receive, meaning that the subscriber can choose preferences - do they want to get weekly updates about live events, or just once in a while update when a new course is released. I understand that Squarespace don't have an option for subscriber preferences at the moment, I wonder if anyone here have a creative solution?
  5. Hi everyone, I'm currently making an email campaign for a client and I'm testing how it looks when I send to my email... when it comes to my desktop email everything shows up with text and links. When I open on my iPhone all the text is white... I'm very confused, I've checked to see if the colors are all black for the text and they are so unsure what to do. Nick
  6. It's really disappointing that we can't add events to our email campaigns. Anyone found a work around that doesn't require retyping or copying and pasting everything by hand before I give up?
  7. Site URL: http://www.runtobeer.ca Am I missing something or is Squarespace missing an obvious way to manage subscription products and customers? There is no list of active subscriptions? There is no way to get customers who subscribed to a product on an email list. You can export a product but have to manually edit out the duplicate orders for each month and find the cancellations. There is no way to even see how many subscriptions are sold? Or cancelled? Does anyone have any work arounds or can suggest another platform to use that integrates and better manages this?
  8. Site URL: https://mountainprojectmt.com Am I missing something, or is it not currently possible to use the automation feature upon someone joining a member area? Is there a work around for this my too tired brain can't quite think of.
  9. Hi everyone I'm wondering if anyone can help with this? I'm trying to see how to run an automatic email drip campaign via Squarespace email campaigns when someone signs up to our member area on our site. Prior to us using the new member area, we used the 'subscription' product for our online services. That was easy to set up an automatic drip feed email campaign, as you selected the product in question and followed the steps etc. I can't see how to do something similar with the member area signups that we now use instead. I know there is the welcome and cancellation email notifications that members get. I know that I can 'add' members to a new email list and then send bulk campaigns to that group. But is there no way for new member area signups to automatically be added to an email list for the purpose of automation emails, and is there now way to do a drip feed campaign similar to that of subscription purchases? I hope that makes sense and I'd be grateful for any help/solutions.
  10. Hello, Is it possible to integrate more design options within the SS email campaign editor? For example can we use templates from Canva? I find the current design options in SS to be very limited. Is SS planning on adding more features to enhance the email campaign designs? Does anyone know of how to inegrate a Canva newsletter design in SS emails? Thanks! GC
  11. Hi, I'm trying to merge a couple of mailing lists to simplify things. Is this possible?
  12. Site URL: https://www.yogaanimalrights.org/ Hello, Crossing my fingers someone has a solution for this. I am sending an automated drip email campaign. Once someone purchases a product they will receive several emails as educational content. However, I am running into the issue of timing. I can select if they should receive the emails immediately, one day later, two days later, etc. but I can't select the time of day. Squarespace said that automated emails will be sent in 24 hour increments. But I'd like to send the following emails in the morning. Most importantly, if some makes a purchase at night, I don't want the following drip emails to always be sent in the middle of the night. Squarespace recommended that I reach out to the forum community for some custom code. Can anyone help with this? Thanks!
  13. Site URL: http://activateagency.co.nz Hi there, I'm wondering if there is currently any way to automate email campaigns to free members area subscribers? Eg. members receive an automatic email thanking them for registering and giving next steps; queue emails to arrive a certain period after they've registered for memberships etc? I know that I can automate to regular mailing list subscribers, but I can't see any way to set up the same automation for those who register as members, which seems like a pretty essential tool that I had honestly assumed would be available based on the combination of regular email automations & members areas. I've just migrated my email marketing from Mailchimp to Squarespace and created a Members Area for an online workshop programme we are delivering. We already have the list of approved members, so I have been able to import them successfully into a mailing list and send them an initial welcome email using a regular email campaign. However, I note that I can not manually add these participants into a membership and give them access to the members area - I have to email them again using the regular email campaign function, and ask them to register for the members area, at which point I'm unable to automate emails to them as free members rather than "customers". Even if they register as members to gain access to the members area and then I manually add them into an additional mailing list, then it's still not possible to automate an email sequence for them because they have to "subscribe" to the mailing list themselves... So it seems like the only way to be able to have the combination of 1. participants in a free membership + 2. automated emails enabled is to make people register for a membership AND then subscribe for an additional mailing list... which somewhat defeats the purpose of automating emails to get people engaged anyway. It would be wonderful to know if anyone has a good way around this, or if not whether this functionality is likely to be forthcoming in future? Thanks in advance!
  14. My goal is to use MailChimp to send an automated email reply when viewers enter their email address into a Squarespace form block. The list dropdown in the Squarespace forms does not contain the campaigns I have created in MailChimp. The accounts have been integrated together. Is there a different way I need to set up the campaign in MailChimp so that when I go into the Squarespace form storage list, the campaigns will appear? Thank you.
  15. My goal is to use MailChimp to send an automated email reply when viewers enter their email address into a Squarespace form block. The list dropdown in the Squarespace forms does not contain the campaigns I have created in MailChimp. The accounts have been integrated together. Is there a different way I need to set up the campaign in MailChimp so that when I go into the Squarespace form storage list, the campaigns will appear? Thank you.
  16. Site URL: https://wickers.org.uk/ Hey there! I'm wondering how/if it's possible to style the thank you email / customer notification? It's terrible boring and cant seem to find anywhere to edit the look? Even add in a logo? Or, is there a way to link it to our existing Hubspot account and send a thank you from there?? Thanks in advance! 🙂
  17. Site URL: https://www.suemcnenly.com/ How do I know if a specific subscriber opened an e-mail I sent via campaigns? There appears to be no search function in the OPENED list. I understand this is not mailchimp, but am I missing some secret way to see subscriber history?
  18. Site URL: https://www.suemcnenly.com/ Hi. Feel as though I'm missing something simple. Trying to discover if a particular person opened an e-mail. No search function in the OPENED list. I understand this is much more basic than mailchimp, but I'm surprised to see no breakout of opens/clicks per subscriber.
  19. Hi All, I would like to remove the word unsubscribe from the preview text in the automated welcome email to mailing list subscribers. It is not written in the preview text box when working on it through Squarespace, but then appears when the email is delivered (as seen in the attached image). Thanks in advance for the help!
  20. Site URL: https://www.theraplant.com/ I've noticed that email blasts I send out that are opened in the gmail iPhone app have a wildly different design compared to on my desktop computer or the generic mail apple app. I've played around with many different design options in squarespace to try and see if it was simple to fix and I'm stumped. Has anyone else noticed this issue? I've attached screenshots for reference: The image with a black background is how it should look, the image with the white background is how it looks in the gmail app.
  21. Site URL: http://www.kzipknits.com Hi all, Because I sell a lot through my site, I opted to build my new website with all of our updated branding while the other was still active, and then just have a "closed" day and transfer over my domain to the new website I've been building. My question is, do you know if the email campaigns will auto transfer over when I move my domain or if I will need to repurchase, like I will need to with my commerce system, and import all my customers emails into the new system? Also, if anyone has general tips on how to preserve their ecommerce info, I am a bit of a novice at all this.
  22. Site URL: http://www.innermakeup.net Is there any way to identify which people on an email list aren't opening the emails and then delete them? I average about the same number of people who open the emails, but there are a bunch who have never opened them but who also don't unsubscribe. If somebody has received over a dozen emails and they don't open one, they probably never will and it would be better to remove them. Thanks! Best, Dan
  23. Hi guys, Is there a proper solution to send review request email to my customers ? solutions like mailchimp are not the best way to handle this for me, i'd like something more automated. It would be great to be able to collect product reviews, photo reviews, reply to reviews, send review coupons or review request reminders. This would make my site trusted.
  24. hi there, I'm looking for a tool to deal with negative reviews. I would like to reply to reviews, publicly or privately, to show that I care. It would be cool to automatically send an email to a reviewer when he leaves a negative review on my site. Maybe I should search for a customer review widget that would help me reply to reviews?
  25. Site URL: https://www.mariocarpe.com/ Hi everyone! I am using an email marketing platform called MailerLite and I have been integrating it into my Squarespace website. It works perfectly when I do have to create a form to get subscribers. I just had to add a code-injection as it is shown on one of the screenshots. It was easy because I just had to follow a video tutorial that MailerLite has on its own website. The issue comes up when is time for the pop-up since I would like to create one to get also subscribers to my mailing list through it. I have to insert the code-injection that appears on the other screenshot (the one with the green top bar) and really don't know how and where to insert it. The MailerLite team told me that I have to add the code before the closing </head> tag, but I really don't know how to do it since I have already done that with the previous code already, although was related to the form, not the pop-up. Does anyone use MailerLite? Did you have the same issue? Can anyone help me with this, please? Probably is something simple and easy but for me, it means a world 😅 Thanks in advance for your help!
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