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  1. Site URL: http://activateagency.co.nz Hi there, I'm wondering if there is currently any way to automate email campaigns to free members area subscribers? Eg. members receive an automatic email thanking them for registering and giving next steps; queue emails to arrive a certain period after they've registered for memberships etc? I know that I can automate to regular mailing list subscribers, but I can't see any way to set up the same automation for those who register as members, which seems like a pretty essential tool that I had honestly assumed would be available based on the combination of regular email automations & members areas. I've just migrated my email marketing from Mailchimp to Squarespace and created a Members Area for an online workshop programme we are delivering. We already have the list of approved members, so I have been able to import them successfully into a mailing list and send them an initial welcome email using a regular email campaign. However, I note that I can not manually add these participants into a membership and give them access to the members area - I have to email them again using the regular email campaign function, and ask them to register for the members area, at which point I'm unable to automate emails to them as free members rather than "customers". Even if they register as members to gain access to the members area and then I manually add them into an additional mailing list, then it's still not possible to automate an email sequence for them because they have to "subscribe" to the mailing list themselves... So it seems like the only way to be able to have the combination of 1. participants in a free membership + 2. automated emails enabled is to make people register for a membership AND then subscribe for an additional mailing list... which somewhat defeats the purpose of automating emails to get people engaged anyway. It would be wonderful to know if anyone has a good way around this, or if not whether this functionality is likely to be forthcoming in future? Thanks in advance!
  2. Hi All, I'm running a small community cinema. Each of my cinema screenings is displayed on my website as an Event and my programme is presented via an Events Summary Grid. I would like to be able to email my Mailing List once a fortnight with the forthcoming programmes. I imagine it being a standard template with one section at the bottom for bespoke content - news, announcements other info etc. Is there a way of building an E-News Mailing Template that simply pulls the information and images from the Events pages of my site (which are all standardised) and places them into the Template automatically....or am I being a bit too ambitious? Thanks in advance
  3. Site URL: http://vibemade.com/ Hi! We're starting our mailing list and would like to offer a discount code. I've been able to add it as part of both the thank you message and the email when people submit their email. However, the email that is automatically sent is asking people to confirm their email. After they click confirm, all they get is a default looking page just thanking them. How can I send people a discount *after* they've confirmed their email joining the mailing list instead of before? Thanks in advance!
  4. Site URL: https://www.littleboxes.shop/ Hi Circle Fam, This one is seriously stumping me. For the past couple of months, when I add emojis to the subject line of my marketing email campaigns, they appear as broken on send (and on test sends). No matter the emoji, it appears as two question marks in diamond shapes. It's been really frustrating because I can't find a cause, and it used to work for me! I've reached out to Squarespace support, but they claimed it's not an issue on their end and that it must be a client issue. Which is weird, because my email client is Gmail, through the Squarespace website (I purchased the Gsuite through Squarespace). Anyone else having trouble with this or know of a fix? Thank you!
  5. Site URL: http://www.sallyveach.com Hello. I do not like the narrow width of the email campaign templates. Is there ANY way to make them wider or at least incorporate an adjustable width banner that extends to the screen width of the device it is being view on?
  6. Site URL: https://takipets.com/ Hi there a way to create custom rules for automation? I'd like to send an e-mail to customer based on 2 parameters, 1 - after a set time and 2 - if this is their first purchase It's a great opportunity for me to welcome them, and make the first purchase feel a little more exciting. It'll also allow me to target customers with a voucher to encourage them to return.
  7. Hello, Is it possible to integrate more design options within the SS email campaign editor? For example can we use templates from Canva? I find the current design options in SS to be very limited. Is SS planning on adding more features to enhance the email campaign designs? Does anyone know of how to inegrate a Canva newsletter design in SS emails? Thanks! GC
  8. Site URL: https://www.coachcourtney.net/ Hi, I'm a bit confused since I'm unable to verify my domain from my email marketing campaign. I keep on getting an error for the second record "TXT" type. I already updated my DNS customer record from Google domain as well, but I still can't verify my domain. Whenever I add an "@" from Google Domain, it prompts me to leave it blank as well. Also, I am able to see that I already have a duplicate for my TXT record under Google Workspace. My client created the Google Workspace account via Google, not directly from Squarespace MISTAKENLY. (Please see the 2nd box on the screenshot above). I also can't connect my Google Workspace account to my Squarespace website. Are these issues connected then? Please advise. Thank you so much. Looking forward to hearing from you guys.
  9. Hi all - quick question! So if I set up an automatic email to go out when people join my mailing list - if I input addresses to this mailing list via CSV, do they get sent the automatic email as soon as I input them? Or do they only get the automatic email if they sign up manually themselves on the website. Also do the automatic email campaigns count towards any limits? (Is there a limit to how many automatic emails can go out per month? For example, if I add 200 people by CSV per day would that be an issue, or are automatic campaigns infinite?) Many thanks!
  10. Hi! I am using Squarespace campaigns to send out newsletters people who enrolled to my mailing list. I am looking for away to allow the subscribers to chose what information they want to receive, meaning that the subscriber can choose preferences - do they want to get weekly updates about live events, or just once in a while update when a new course is released. I understand that Squarespace don't have an option for subscriber preferences at the moment, I wonder if anyone here have a creative solution?
  11. Hi! I'm trying to figure out the best way to send automated messages to active recurring customers. I will be selling one product, either as a single purchase product or as a subscription. Within Squarespace I have created two products as it seems the only way to give customer the choice between a subscription or a single purchase. I want to send automated e-mails to customers who are on active recurring plans (so not to people who cancelled already). Does anyone have any tips on how to do this? With the Squarespace automations, it is possible to send e-mails to people who have purchased the subscription (as I just created 2 different products), however, I wouldn't be able to filter out people who have already cancelled. Or any tips on other platforms that could do the same? I have been looking at Mailchimp, but I wouldn't know how to create an active subscriber field... Thanks!
  12. Site URL: https://www.leselust-essen.de Hey! Is there any way I can filter the recipients of my email-campagins for addresses which have not received the campaign? Those seem to be mostly the same, which makes me guess are inactive addresses and might be deleted in the future. Kind regards Julian
  13. Site URL: https://wellbornupstate.com/campaigns/view-campaign/QqxUNdAcVdy1JekbnEnfLZ6mc_UnvGPS7s03JueKI_n40hwNl8HLr5y9CxD0ucPj0I1_T8jEtwS2Hsx-H_xfOpiMvGTzgsIx I started my business with another woman, and she walked out a year later. I recently discovered that someone searched for both our names and there's a linked email campaign. I can't figure out how to a) remove the campaign or b) remove the link so it can't be found anymore. Any advice?
  14. Site URL: http://www.runtobeer.ca Am I missing something or is Squarespace missing an obvious way to manage subscription products and customers? There is no list of active subscriptions? There is no way to get customers who subscribed to a product on an email list. You can export a product but have to manually edit out the duplicate orders for each month and find the cancellations. There is no way to even see how many subscriptions are sold? Or cancelled? Does anyone have any work arounds or can suggest another platform to use that integrates and better manages this?
  15. Hi everyone, I'm currently making an email campaign for a client and I'm testing how it looks when I send to my email... when it comes to my desktop email everything shows up with text and links. When I open on my iPhone all the text is white... I'm very confused, I've checked to see if the colors are all black for the text and they are so unsure what to do. Nick
  16. Hi, does anyone know how to integrate Squarespace with Klaviyo so that I can create an abandon cart trigger? this is the code noted on Klaviyo for abandoned cart: <script type="text/javascript"> _learnq.push(["track", "Added to Cart", { "$value": 29.98, "AddedItemProductName": "A Tale of Two Cities", "AddedItemProductID": "1112", "AddedItemSKU": "TALEOFTWO", "AddedItemCategories": ["Fiction", "Classics"], "AddedItemImageURL": http://www.example.com/path/to/product/image2.png, "AddedItemURL": http://www.example.com/path/to/product2, "AddedItemPrice": 19.99, "AddedItemQuantity": 1, "ItemNames": ["Winnie the Pooh", "A Tale of Two Cities"], "CheckoutURL": http://www.example.com/path/to/checkout, "Items": [{ "ProductID": "1111", "SKU": "WINNIEPOOH", "ProductName": "Winnie the Pooh", "Quantity": 1, "ItemPrice": 9.99, "RowTotal": 9.99, "ProductURL": http://www.example.com/path/to/product, "ImageURL": http://www.example.com/path/to/product/image.png, "ProductCategories": ["Fiction", "Children"] }, { "ProductID": "1112", "SKU": "TALEOFTWO", "ProductName": "A Tale of Two Cities", "Quantity": 1, "ItemPrice": 19.99, "RowTotal": 19.99, "ProductURL": http://www.example.com/path/to/product2, "ImageURL": http://www.example.com/path/to/product/image2.png, "ProductCategories": ["Fiction", "Classics"] } ] }]); </script>
  17. If a subscriber is in more than one email mailing list, and I create an email campaign to several of my lists, will that person receive that email several times? Or does Squarespace's system recognize that it's a duplicate and only sends it to that person once? Thanks for your help!
  18. Testing our email newsletter but it looks awful in Outlook Desktop. Is there a way to run a test to check how an email renders in different clients?
  19. Hi I want to trigger some automated emails after my customer's first purchase. Example: 1. Thank you for your purchase 2. Don't forget to tag us 2. Check out this blog 3. How are you enjoying the product But I only want to trigger it once. I have a good amount of repeat customers. I wouldn't want to send all those automations every time they buy a product. Seems like selecting "After Purchase" will send any automations every time they buy a product. Has anyone tried this or have a solution? I'd hate to blast my customers with repetitive emails.
  20. It's really disappointing that we can't add events to our email campaigns. Anyone found a work around that doesn't require retyping or copying and pasting everything by hand before I give up?
  21. Site URL: https://mountainprojectmt.com Am I missing something, or is it not currently possible to use the automation feature upon someone joining a member area? Is there a work around for this my too tired brain can't quite think of.
  22. Hi everyone I'm wondering if anyone can help with this? I'm trying to see how to run an automatic email drip campaign via Squarespace email campaigns when someone signs up to our member area on our site. Prior to us using the new member area, we used the 'subscription' product for our online services. That was easy to set up an automatic drip feed email campaign, as you selected the product in question and followed the steps etc. I can't see how to do something similar with the member area signups that we now use instead. I know there is the welcome and cancellation email notifications that members get. I know that I can 'add' members to a new email list and then send bulk campaigns to that group. But is there no way for new member area signups to automatically be added to an email list for the purpose of automation emails, and is there now way to do a drip feed campaign similar to that of subscription purchases? I hope that makes sense and I'd be grateful for any help/solutions.
  23. Hi, I'm trying to merge a couple of mailing lists to simplify things. Is this possible?
  24. Site URL: https://www.yogaanimalrights.org/ Hello, Crossing my fingers someone has a solution for this. I am sending an automated drip email campaign. Once someone purchases a product they will receive several emails as educational content. However, I am running into the issue of timing. I can select if they should receive the emails immediately, one day later, two days later, etc. but I can't select the time of day. Squarespace said that automated emails will be sent in 24 hour increments. But I'd like to send the following emails in the morning. Most importantly, if some makes a purchase at night, I don't want the following drip emails to always be sent in the middle of the night. Squarespace recommended that I reach out to the forum community for some custom code. Can anyone help with this? Thanks!
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