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  1. Sending out an email campaign to all your customers can be quite daunting. How do you catch their attention, drive sales, and keep them away from that Unsubscribe button?! There are all sorts of tried and true best practices like developing a cadence or focusing on your subject line. What are some of your personal best practices when it comes to email marketing? Share your own Do’s and Don’ts below!
  2. I just switched from free Mailchimp to paid Squarespace email campaigns because of trouble connecting my products to Mailchimp via Stripe / Square. The products wouldn't show up in Mailchimp, and Squarespace solved that problem. Squarespace's product integration is streamlined, but I'd like more, custom control over font families, and the ability to embed other code into an email, say playlist embeds from one of the many music streaming services out there. Let me know if this is not the place for asking about features that don't exist yet. I imagine the dev team will be on it, but just wanted to do better at bringing ideas to the table in the forums. Thanks.
  3. Site URL: https://biddie.co Hey, I would like to change the colour of the social icons in my email footer from colour to plain black outline - how do I do this please?
  4. Site URL: https://turkey-harpsichord-57l4.squarespace.com/config/marketing/campaigns I have an email campaign, but when customers try "shop link" it doesn't work....
  5. If a subscriber is in more than one email mailing list, and I create an email campaign to several of my lists, will that person receive that email several times? Or does Squarespace's system recognize that it's a duplicate and only sends it to that person once? Thanks for your help!
  6. Site URL: https://sarahmichelemartinclay.com/about I have my contact form set to forward inquiries to a gmail address. Form Submissions are delivered to the address. When I respond to the email (selecting respond using the forwarded message, not composing a new message,) the signature that I have set in gmail does not appear in my reply. It does appear when I compose new emails within gmail. Is there a way to make the signature (text and image) show up in my response emails?
  7. Hi everybody! I want to launch my newsletter and my email-campaign, but I want to use a email address with my domain name. I acquire my domain in SquareSpace directly, and I know, it's possible to use "email/Gsuite" but I don't want to pay for this. Please, someone has an alternative?
  8. Site URL: https://levelbreaker.com Hi friends, I have a client who is trying to send out a weekly newsletter (automatically) to new subscribers. However, the intervals max at 60 days (about 14 weeks). Is there a workaround or fix to this? Is there a way to trigger a new automation once the new one is complete using custom coding? Any help would be AWESOME! Thanks friends, KC Clark kc@lgcycr8v.agency
  9. Site URL: https://www.orgreencommunity.com/design-room I created a pop up so that every time someone enters they have to enter email before continuing on the page (kind of like a lock screen but with email instead of password) I managed to hide the X (close button) with this code in the CSS editor .sqs-popup-overlay-close {display: none !important} But now the visitors have to click somewhere randomly on the page in order to close to pop up - I need it to close by itself after clicking on the submit button. Is there any way to fix this?
  10. Site URL: https://www.whatisdaytrading.com/ Hi, How can I create an interactive quiz (test) which automatically sends emails? And people go to different mailing lists depending on the quiz results. The website: http://whatisdaytrading.com/ Thanks
  11. Site URL: https://www.jomercerlondontherapy.com/ I am trying to draft my first email campaign. I subscribed to the 2nd tier plan because I believed I could draw content directly from my website into my capaign. However, when I try to draft and automated email, the templates available are nothing like my website's style. What's more, I can't work out how to change the font to the one used on my website ... the options seem very limited. I am wondering whether I would be better cancelling my subscription and building something from scratch in Mailchimp. However, as a total newbie to this, I may well just be missing a trick ... help is deperately sought and very much appreciated! Thank you!
  12. Hi, I have created a blog, published it, and now want to include it in a SS email campaign. But the blog post thumbnail image is not showing. It shows in the blog. Any ideas. Screen grab attahched.
  13. I am trying to collect email addresses within a Form Block and send it to Squarespace's Profiles feature, to utilize in their Email Campaigns. As of now, the only way to collect email addresses, is via their Newsletter Block. Any suggestions on custom code, etc to solve this, would be hugely appreciated! Thank you.
  14. I'm hoping this isn't a dumb question. If purchasing an email campaign subscription, does this automatically give me a 'business' email address that can be used as the sender info? Or do I still need to purchase a gsuite email address through Google? Thanks Nic
  15. It's really disappointing that we can't add events to our email campaigns. Anyone found a work around that doesn't require retyping or copying and pasting everything by hand before I give up?
  16. Hi! I am needing to collect email addresses when someone buys a product on squarespace that then links to campaign monitor - has anyone found a work around for this?!
  17. Hi All, I would like to remove the word unsubscribe from the preview text in the automated welcome email to mailing list subscribers. It is not written in the preview text box when working on it through Squarespace, but then appears when the email is delivered (as seen in the attached image). Thanks in advance for the help!
  18. Hi There I can not import a csv file of email addresses – always get the same error message: "The first column of your CSV must contain at least one email address." Of course first column contains nothing but an email address. Also the doc has exactly three columns as requested. Nothing works. Even if I download a list that has been created within squarespace, open, export from numbers as csv and import it again – I get the same message. Also tried to export on an pc and exel > same result. I'm desperate. Has anyone experienced issues like these and has an idea how to solve?
  19. Site URL: https://www.moonswordbooks.com/ I post lengthy (1000+ words) articles on my SquareSpace site weekly. I have it linked up to MailChimp so that when something new appears on the SquareSpace site, it gets emailed by MailChimp to the relevant audience, using the RSS feed system. This all works fine. In MailChimp, when you put the merge tage RSSITEM:CONTENT into the email structure, it's supposed to pick up an excerpt of the post, defaulting to 500 words. In fact, it just sends the whole thing, no matter how long. I have searched online and I am not the only person to have this problem, nor have I seen much indication that anyone's found much of a solution. While I work on that end of things, however, it seems to me that maybe I can resolve it on the SquareSpace end. In the Options pane for each post, I can create an excerpt manually. If I could send this through MailChimp, with their "read on..." link going back to the post itself, that'd solve my problems and be much more readable anyway. But MailChimp does not have--or doesn't indicate, anyway, an RSS merge tag that will pick up the Excerpt text from SquareSpace. Can anyone suggest some code which I can substitute for RSSITEM:CONTENT in MailChimp to pick up the Excerpt instead of the total body text? Thank you!
  20. Site URL: http://www.sallyveach.com Hello. I do not like the narrow width of the email campaign templates. Is there ANY way to make them wider or at least incorporate an adjustable width banner that extends to the screen width of the device it is being view on?
  21. Is there a way to push subscribers who are coming via an external platform (eg Mobile app) into Squarespace mailing list? We do it now with Mailchimp... but have switched to Squarespace - and are hoping we can push new users who opt into the newsletter to be added to our Squarespace Mailing list. Seems to be lots of ways to get stuff out of squarespace - but not a lot of ways to get things in. Any thoughts: eg Zapier, custom programming, google sheet push to squarespace, etc
  22. Hi, I'm sure this is a simple question but I am new to SquareSpace and need to connect ActiveCampaign to my newsletter. I'm in version 7.1 and I don't know how to do this, can someone please help me? Thank you!
  23. Site URL: https://www.deconstructingwellness.com/ Hello - I'm wondering if there's a way to create custom code to allow a tag to be added to a newsletter block, so I can send customized email sequences from Mailchimp. Ideally I'd like to add two unique freebie opt-ins on my welcome page. Thanks, Kris
  24. I'd like to create an opt-in when people sign up for my newsletter in the form of an attached downloadable pdf. Does anyone know how I'd go about that? Thank you!
  25. Site URL: http://www.runtobeer.ca Am I missing something or is Squarespace missing an obvious way to manage subscription products and customers? There is no list of active subscriptions? There is no way to get customers who subscribed to a product on an email list. You can export a product but have to manually edit out the duplicate orders for each month and find the cancellations. There is no way to even see how many subscriptions are sold? Or cancelled? Does anyone have any work arounds or can suggest another platform to use that integrates and better manages this?
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