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  1. Testing our email newsletter but it looks awful in Outlook Desktop. Is there a way to run a test to check how an email renders in different clients?
  2. Hi I want to trigger some automated emails after my customer's first purchase. Example: 1. Thank you for your purchase 2. Don't forget to tag us 2. Check out this blog 3. How are you enjoying the product But I only want to trigger it once. I have a good amount of repeat customers. I wouldn't want to send all those automations every time they buy a product. Seems like selecting "After Purchase" will send any automations every time they buy a product. Has anyone tried this or have a solution? I'd hate to blast my customers with repetitive emails.
  3. Hi! I am using Squarespace campaigns to send out newsletters people who enrolled to my mailing list. I am looking for away to allow the subscribers to chose what information they want to receive, meaning that the subscriber can choose preferences - do they want to get weekly updates about live events, or just once in a while update when a new course is released. I understand that Squarespace don't have an option for subscriber preferences at the moment, I wonder if anyone here have a creative solution?
  4. Hello, Is it possible to integrate more design options within the SS email campaign editor? For example can we use templates from Canva? I find the current design options in SS to be very limited. Is SS planning on adding more features to enhance the email campaign designs? Does anyone know of how to inegrate a Canva newsletter design in SS emails? Thanks! GC
  5. Hi, I'm trying to merge a couple of mailing lists to simplify things. Is this possible?
  6. My goal is to use MailChimp to send an automated email reply when viewers enter their email address into a Squarespace form block. The list dropdown in the Squarespace forms does not contain the campaigns I have created in MailChimp. The accounts have been integrated together. Is there a different way I need to set up the campaign in MailChimp so that when I go into the Squarespace form storage list, the campaigns will appear? Thank you.
  7. My goal is to use MailChimp to send an automated email reply when viewers enter their email address into a Squarespace form block. The list dropdown in the Squarespace forms does not contain the campaigns I have created in MailChimp. The accounts have been integrated together. Is there a different way I need to set up the campaign in MailChimp so that when I go into the Squarespace form storage list, the campaigns will appear? Thank you.
  8. Hi everyone, I'm currently making an email campaign for a client and I'm testing how it looks when I send to my email... when it comes to my desktop email everything shows up with text and links. When I open on my iPhone all the text is white... I'm very confused, I've checked to see if the colors are all black for the text and they are so unsure what to do. Nick
  9. Site URL: https://wickers.org.uk/ Hey there! I'm wondering how/if it's possible to style the thank you email / customer notification? It's terrible boring and cant seem to find anywhere to edit the look? Even add in a logo? Or, is there a way to link it to our existing Hubspot account and send a thank you from there?? Thanks in advance! 🙂
  10. Site URL: https://www.suemcnenly.com/ How do I know if a specific subscriber opened an e-mail I sent via campaigns? There appears to be no search function in the OPENED list. I understand this is not mailchimp, but am I missing some secret way to see subscriber history?
  11. Site URL: https://www.suemcnenly.com/ Hi. Feel as though I'm missing something simple. Trying to discover if a particular person opened an e-mail. No search function in the OPENED list. I understand this is much more basic than mailchimp, but I'm surprised to see no breakout of opens/clicks per subscriber.
  12. Site URL: https://mountainprojectmt.com Am I missing something, or is it not currently possible to use the automation feature upon someone joining a member area? Is there a work around for this my too tired brain can't quite think of.
  13. Site URL: https://www.theraplant.com/ I've noticed that email blasts I send out that are opened in the gmail iPhone app have a wildly different design compared to on my desktop computer or the generic mail apple app. I've played around with many different design options in squarespace to try and see if it was simple to fix and I'm stumped. Has anyone else noticed this issue? I've attached screenshots for reference: The image with a black background is how it should look, the image with the white background is how it looks in the gmail app.
  14. Hi everyone I'm wondering if anyone can help with this? I'm trying to see how to run an automatic email drip campaign via Squarespace email campaigns when someone signs up to our member area on our site. Prior to us using the new member area, we used the 'subscription' product for our online services. That was easy to set up an automatic drip feed email campaign, as you selected the product in question and followed the steps etc. I can't see how to do something similar with the member area signups that we now use instead. I know there is the welcome and cancellation email notifications that members get. I know that I can 'add' members to a new email list and then send bulk campaigns to that group. But is there no way for new member area signups to automatically be added to an email list for the purpose of automation emails, and is there now way to do a drip feed campaign similar to that of subscription purchases? I hope that makes sense and I'd be grateful for any help/solutions.
  15. Site URL: http://www.kzipknits.com Hi all, Because I sell a lot through my site, I opted to build my new website with all of our updated branding while the other was still active, and then just have a "closed" day and transfer over my domain to the new website I've been building. My question is, do you know if the email campaigns will auto transfer over when I move my domain or if I will need to repurchase, like I will need to with my commerce system, and import all my customers emails into the new system? Also, if anyone has general tips on how to preserve their ecommerce info, I am a bit of a novice at all this.
  16. Site URL: http://www.innermakeup.net Is there any way to identify which people on an email list aren't opening the emails and then delete them? I average about the same number of people who open the emails, but there are a bunch who have never opened them but who also don't unsubscribe. If somebody has received over a dozen emails and they don't open one, they probably never will and it would be better to remove them. Thanks! Best, Dan
  17. hi there, I'm looking for a tool to deal with negative reviews. I would like to reply to reviews, publicly or privately, to show that I care. It would be cool to automatically send an email to a reviewer when he leaves a negative review on my site. Maybe I should search for a customer review widget that would help me reply to reviews?
  18. Hi guys, Is there a proper solution to send review request email to my customers ? solutions like mailchimp are not the best way to handle this for me, i'd like something more automated. It would be great to be able to collect product reviews, photo reviews, reply to reviews, send review coupons or review request reminders. This would make my site trusted.
  19. Site URL: https://www.nathangrooms.com/ One question I had is if a legal address is required to be in the footer of an automated email or can it be hidden? How would you go by hiding this if you didn't want to give out your personal address?
  20. Site URL: https://www.mariocarpe.com/ Hi everyone! I am using an email marketing platform called MailerLite and I have been integrating it into my Squarespace website. It works perfectly when I do have to create a form to get subscribers. I just had to add a code-injection as it is shown on one of the screenshots. It was easy because I just had to follow a video tutorial that MailerLite has on its own website. The issue comes up when is time for the pop-up since I would like to create one to get also subscribers to my mailing list through it. I have to insert the code-injection that appears on the other screenshot (the one with the green top bar) and really don't know how and where to insert it. The MailerLite team told me that I have to add the code before the closing </head> tag, but I really don't know how to do it since I have already done that with the previous code already, although was related to the form, not the pop-up. Does anyone use MailerLite? Did you have the same issue? Can anyone help me with this, please? Probably is something simple and easy but for me, it means a world 😅 Thanks in advance for your help!
  21. Hi, Does anyone know when SquareSpace is going to update or push out updates for their Email Marketing Options? It seems that their own emails they send out for promotions look way better than the ones you can actually send out from your account. Almost makes me want to go back to MailChimp that has more options. Also they don't report as much data after the deployment of the email as MailChimp does... (I.e. bounce rate)
  22. Site URL: https://jellyfish-platinum-j4zc.squarespace.com/ Is there any way to send thank you or any email after user submits the form of promotional popup? Note: we don't want to send confirmation email.
  23. Site URL: https://counselingplace.org/ Hello, Our agency sends out newsletters through Constant Contact. I'm trying to find a way to have a new subscriber email submitted through our Squarespace website forwarded to our Constant contact email list. I tried to insert the code below in the Custom CSS under the Design tab but it didn't work. Should I place the code elsewhere? Is there a different code to use? <!-- Begin Constant Contact Active Forms --> <script> var _ctct_m = "c49b46fbc2c14cd55eabc265afa697dc"; </script> <script id="signupScript" src="//static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js" async defer></script> <!-- End Constant Contact Active Forms --> Any help or suggestions is greatly appreciated. Thank you!
  24. Site URL: https://www.cocklesandheart.co.uk I am about to launch a limited edition product and want to allow people to sign up to mailing list to receive news on it when launched by clicking on a list in the announcement bar at the top fo the home page. I can't find out how to do this, is it possible? Thanks in advance.
  25. Dear all, I accidentally put a nonexistent email address for my form submissions on my website. Analytics shows me 3 people submitted their details in the form. Do I have any way of recovering those details if I didn't set up Squarespace Email Campaigns?
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