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Found 122 results

  1. I transferred a domain from 123-reg.co.uk to SS on 13.3.20. The email address for this domain is still with 123-reg.co.uk and I have tried to add the two MX records they gave me to the domain settings in the domain. They are as follows: MX record Priority mx0.123-reg.co.uk. 10 mx1.123-reg.co.uk. 20 However, I get a warning that this is "Not a valid host name". 123-reg.co.uk insist they are correct and this is the only information I need to be able to connect the email address to the domain. Can anyone advise on what the issue may be? Thanks, Mark
  2. Site URL: https://silva.xn--widstrm-f1a.se/ I get an email notification to myself when somebody comments in the blog. I am the owner of the site. A contributor with all relevant permission does not get any email. How do I change so he also get an email when a blogpost gets a new comment?
  3. Hi there, I've been trying to solve this myself for the past 2 days. When users access my website and sign up to my newsletter, they receive a confirmation that has my full personal address at the bottom of the email in the footer. It's labelled as a mailing address and I can't seem to find where I added it in the settings! How can I replace this or just reduce it to my local city/suburb? Have attached image to show what I mean. TIA!
  4. Site URL: http://www.justgrackle.com Hello, everyone! We're new to Squarespace EMAIL marketing. We have an email designed, but there's one thing we can't figure out. How can we remove the UNDERLINE styling on hyperlinks? All we can see is the ability to change the color, but we don't want every link underlined. There has to be a way to do this in the editor, yeah? Or is there somewhere I can get to the CSS? Thanks, andrew
  5. We have been taking pre-orders for a product that has been delayed due to the virus. Is it possible to batch-send an email to recent customers so I don't have to send update emails one by one?
  6. Hello, I would like to create a (newsletter subscription) pop-up where visitors type their email and in response receive an email with access (in the form of a link) to a certain page on my website. The purpose of the popup is to let potential customers access to specific content I publish for corona-time. I make it available for them as a free content, but would like them to subscribe first. I thought about using the newsletter popup for that, but that means that I need to customise the post-newsletter-subscription (verification) email. Is that possible? otherwise how would you suggest that I do that in one step? Thanks in advance! Add file or drop files here
  7. Hey everyone - I've been having this problem for a while now. I've entered custom settings to point my domain (greencoconutdigital.com) to a mail server hosted by a different company. However, I'm still not receiving any mail to the addresses that I have registered. After digging around a bit, it seems that the A record that I have registered is not actually appearing after proliferation. See here: https://www.whatsmydns.net/#A/greencoconutdigital.com The only IPs showing as A records are Squarespace's default IPs which are listed in the domain advanced settings and which I have not edited at all. The other custom records (MX and TXT for the spf record) are all showing with no problems. Based on this, I'm assuming that the problem is with the A record. There are no problems with the email hosting provider. They have double-checked my custom DNS entries and I also know some other customers of that provider who told me that their mail IP and mail subdomain were exactly the same as the ones the hosting provider specified to me. Their email accounts are working fine. I've double and triple checked all of the settings. My last resort to attempt to fix this was to remove all of the custom DNS settings and wait 72 hours for the change to proliferate (it did and all custom records for that domain were removed) then to reinput all of the custom settings and wait another 72 hours for those to proliferate. Unfortunately, this hasn't fixed the problem. Squarespace support don't seem to be able to help and I'm at a loss for what to try next. I'm including a copy of the DNS settings below and really hoping that someone is able to help me out with this. Unfortunately, my knowledge of this topic is fairly thin so I would be very grateful for any help, tips or fixes. Thank you in advance! Sam
  8. Hello, Does anyone know how I can add a number of days to the order submitted date in the email notifications customer will receive? For instance, If order date is on March 15, 2020 and I would like to add 5 days, it will display March 20, 2020 to the customer. I tried: {order.submittedOn|date %B %e, %Y} + days(5) But it doesnt seem work Thanks
  9. Hey everyone, I ran into a quick issue today that I am looking for a solution to, looking for any input. I have a form, which sends an email to my gmail. By default forms have a subject line. However when two customers put in the same subject gmail treats them as a conversation. I can turn off conversations, but they're awesome. What I would like is any way to control the subject line. It could be Contacts Us 03/11/2020 1:43:22 for all I care, it just needs to be unique. Has anyone come across this before? Thanks for looking!
  10. Site URL: https://www.studyacuwithme.com hopefully this is in the right forum i would like visitors to download a free PDF from my website; however, i'd like them to give me their email address to do so; each podcast will have a PDF associated how do I do this? 🙂
  11. Site URL: https://alessandradironza.com Hi, I'm developing a Shop Page with my prints. I was wondering if there's a way to attach a pdf file (in my case, the invoice of the product I've sold, so it's a file which is different for every customer of course) when marking an order "Fulfilled" from Pending. I've tried to add an html "download file" code to the Fulfilled Email HTML box, but of course you can insert only one download link, which is not what I need for the orders. Thanks in advance for your help
  12. Hi Guys, I'm an artist and would like to offer personalized e-cards with corresponding mp3 digital downloads of original music. I understand that it is not possible to offer variants of digital items, so I will need to make each a unique product. I believe I can create the products and set up the form for personalization without an issue. However, I am wondering if it's possible to implement my vision for delivery. After a person selects, personalizes and purchases an image/music combo, I would like the recipient to get an email with a standard subject ('A gift for you!'). The body of the email should display the image, the personalized message, and a link to the mp3 download. Is this possible? Any help would be appreciated!
  13. Site URL: https://www.podlove.co/ Hi there, I have an email opt-in form on my site but when I go into my SquareSpace backend, I don't know where to look to find people who have submitted their email address. Can anyone help point me in the right direction?
  14. I have a website hosted at Squarespace: www.randomcaptures.com. I wish to integrate emails for myself and my employees as ariz.shahbaz@randomcaptures.com. My question is whether it is possible to do it from Squarespace website? If yes, then how to go about it, because I don’t see any links on the configuration panel. If Squarespace doesn’t provide email services, what free email services do you recommend? Update January 15, 2014 Thanks everyone for their valuable inputs. This question has been running since quite a while and I must say, Squarespace should come up with an email solution of its own apart from templates, hosting and domain facilities. I have integrated Zoho Mail which comes out to be free for the first 3 users and 1 GB data storage. This was more than I required for my business to run for right now. There are other various possibilities for redirecting mails as described in previous posts, and Gmail was kinda pricey for the low budget startup. Thanks Shon for your advice. To add, there are hosts of other office management stuffs Zoho provides and can be used per your requirements. Anyways, people who want to configure Zoho to their website, kindly post here so that we are able to help.
  15. Site URL: http://www.fortsferryfarm.com I would like to know if there's a way to hide the shipping/delivery related information on the customer notification email template? All of the products on the online store are for pick-ups only I know that for service products the auto generated tag {.section hasServiceProduct} will hide the shipping information, is there a way to override the rules by inserting this manually?
  16. Messages from visitors using my website contact template are being forwarded to the wrong e-mail even though the correct email is listed on the contact page. How do i correct this routing problem? Visitor messages submitted via my website "Contact" page are being forwarded to the wrong email even though the correct email is shown on the contact page. How do i correct this email routing issue? Thanks
  17. Hi, Hoping someone can assist as I am new to Squarespace. I currently have a domain registered with GoDaddy but is currently pointing to a web hosting site (via nameservers), called SiteA, which is a Wordpress site. Attached to this web hosting site, i.e. SiteA - I have MS Office 365 setup for all the emails against my domain. I have now redone my site but using Squarespace, using my existing domain, for example: mydoamin.com My questions are as follows: 1) What is required for me, so that my domain , which is registered with GoDaddy, instead now points to my new Squarespace website and not my existing SiteA website? 2) I assume I need to point the nameservers at GoDaddy, to instead point to Squarespace nameservers/my website - if so, what is required here? Squarespace nameservers? 3) With Office 365 residing within SiteA config, how do I access and instead use Squarespace to handle all my Office 365 emails, i.e.: a) where in Squarespace can I setup DNS records for Office 365? b) where do I setup TXT, MX and CNAME records inorder for Squarespace to work with Office 365? Would really appreciate your help with above queries. Thanks.
  18. I wanted to see how I change the email address associated with my contact me page. I have updated my email for my overall account and profile. But the one where people reach out to me from the contact page is not one I really use that often and don't want to miss an opportunity. Thanks for the help Rick
  19. Is there a way to give a login connection for us to access our site email? -- --
  20. I need an Efax for my restaurant. Purchased the ability from Xfinity. I have a number but it requires an email. ... ... Being NOVICE, I allowed xfinity/Comcast to access my email associated with the domain. Ever since then I was unable to use the email to receive anything (daemon errors). -I have since cleared their activity on the account and recovered it's functionality. Before reaching out to them again- Question- Will I lose functionality of email address if I connect Efax?? (assuming they had made an error) OR is there a better way?
  21. I want to segment my email lists by audience. I have set up a simple 'voting' feature with links. In my email, when they click on a link, I can see what they clicked in Google Analytics because of URL parameters. For example, `http://example.com?audience=beginner`. The Problem It seems that I have no way to trace the email back. In Squarespace I can see the link they clicked, but the parameters are stripped from the link. I thought about maybe including their email in a parameter, but that feature doesn't seem to be included. Advice to solve this problem is greatly appreciated.
  22. I was wondering who sends what. Squarespace or Shipstation when it comes to sending emails about products being shipped/delivered. Also, when it comes to order confirmations, does Squarespace send that to customers or does Stripe/Paypal? Or will customers just be receiving two sets of emails?
  23. I want to pause order confirmation emails still keeping other permissions. How can I unsubscribe it?
  24. Hello, Does anyone know code I can use to add a link to the "terms of sales" of my website in the email client account ? Thanks for your helping, Best regards, Pauline
  25. Hi all, Does anyone know of a way to customize the email notifications customers receive? I've created beautiful email campaigns through squarespace but my notifications are a bit lacking. Is there an option to customize these further with blocks like in the campaigns customization with images or is this all through custom coding?
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