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Found 58 results

  1. When I enter an address in my submission form on my home page it sends an email and goes through the whole process of double opting in, but it doesn't update the subscriber to my mail chimp account. Any ideas why that is?
  2. If I use SquareSpace email campaigns and its (mandatory?) double opt in functionality...can you avoid having a 'nearly there' page divert / pop up once people submit their email address? I don't want customers to leave the page they are viewing... Is it possible to just have a line pointing out that email confirmation will be required underneath the email field and then they continue perusing the web page they were on...? Thanks in advance, Trudy PS: do Square clients recommend the Square Space email campaign for a small bricks and mortar service based business?
  3. Hello our corporate gsuite account has been deactivated due to nonpayment. Our gsuite was purchased using squarespace. My card has been been blocked for reasons that there is possible hacking and security concerns. Issue has been resolved recently but our gsuite has been deactivated already. I have tried to signup again in the email and gsuite section of the setting but our previous www.intercedeph.com address doesn't come out but only the domain option intercedeph.online. While we did buy the domain intercedeph.online through squarespace (which is used by our website), the intercedeph.com for our email addresses was purchased in gsuite throwugh sqaurespace as well. Need help. We couldn't find a work around on this and badly need to recover our previous emails. Thank you.
  4. I am having issues with receiving customer notification emails to my desired email address (hello@karastone.com.au). When an order is placed, the "new order" emails aren't coming through to this address. I think it might be because I'm not using the default no-reply email address for "from email". However when I went to change this, it won't actually let me save the address "no-reply@squarespace.com" instead of "hello@karastone.com.au". Does anyone know why that is? Also, if anyone has any other ideas about why I might not be receiving emails to this address I'm all ears. For reference, the admins on the account are all receiving the "new order" emails - they're just not coming through to the "hello@karastone.com.au" address. See screenshot here: https://screencast.com/t/IoXupVH9
  5. I have been in the process of migrating all of my Mailchimp lists and campaigns over to Squarespace, but the one thing I can't seem to figure out is RSS campaigns. I currently have around 3,000 people subscribed to get an e-mail when a new essay goes live on our site. Can I do this in Squarespace? How? I just want a simple automated e-mail that is triggered by the RSS feed.
  6. I wanted to use full blog posts in my email campaign instead of the 'read more' button that makes you leave the email. I have also read the way in which this could be done (https://support.squarespace.com/hc/en-us/articles/360001280668-Building-email-campaigns#toc-turn-a-full-blog-post-into-a-campaign) . We use a template for our email campaigns so the way suggested in this article means I have to re-create the template each time we send out a campaign. Is there an alternate way to do this? I was using mailchimp to do this before and it worked great .. I could publish the blog posts and they would appear in mailchimp in the template we created, but would like to achieve this with Squarespace email campaigns and get rid of mailchimp.
  7. I want to have my logo at the top of the customer notification emails. I have loaded code as per another thread and the logo is showing up in the preview but when I send a test email the logo is not loading in my email. Does anyone know why?
  8. I saw many people asking, but no real answers. Can the folks at squarespace please add the JSON vars to your documentation? How can I specify a physical product in the order confirmation email so that I can say something specific about each product when someone orders it?Thanks.
  9. My question is do they offer custom email address with domains. Currently I have a different prefix for different marketing so I know what advertising is working for me for example dogonhols@burrumriverretreat.com.au, website@burrumriverretreat.com.au, google@burrumriverretreat.com.au This is currently an option with the hosting I have with Webcity.com.au (I'm in Australia).
  10. I am creating a new site with the Bedford template for a client and am working on the donation feature. On their old site they have it setup to send an email to the person that makes a donation and would like the same thing on their Squarespace site. I have worked to replicate their old email as much as I can using the Commerce > Customer Notifications section of the admin but have something that I am not able to replicate. At the top of the donation email, my client would like the customer's name and address to be listed. Their name is easy, since it is one of the 4 JSON variables listed here for donation emails: https://support.squarespace.com/hc/en-us/articles/206540797-Commerce-email-notifications However, that leaves street address, city, state and zip. Those are collected in the PayPal form but I don't know how to get them to show up in the donation email. If using the PayPal text fields isn't an option, can I create custom text fields in the "Additional Information" section of the Donation Block edit window that will create custom JSON variables that I can place inside my donation emails? Thank you in advance for any light you can shed on this issue.
  11. We have three submission forms on our site to gather info. They were all set up using an POP3 email in the storage tab. Yesterday we introduced an IMAP email into one of the forms and now none of the forms are working. Anyone got any ideas? Thanks
  12. We haven't received an order confirmation email from squarespace in 3 days. G-suite verified our MX is operating correctly. Any one else experiencing this? Squarespace says orders were blocked but Google has no record of them.
  13. Hi We need the option to have invoices emailed for Squarespace charges and to be able to choose the address they are sent to for each different site on an account. This question was raised once before, but was closed with the reasoning that (paraphrased) "It sucks that you can get your invoices emailed, but you do get a handy notification email before being charged to let you know the charge is coming" I find this an unacceptable response. I have designed many sites for different people and I need them to be automatically sent invoices when they are charged by Squarespace.
  14. Messages from visitors using my website contact template are being forwarded to the wrong e-mail even though the correct email is listed on the contact page. How do i correct this routing problem? Visitor messages submitted via my website "Contact" page are being forwarded to the wrong email even though the correct email is shown on the contact page. How do i correct this email routing issue? Thanks
  15. I have email sign up at the bottom of every page on my website: www.writtencontentplus.com. I set it up to go straight into my Mailchimp list but I've received no new sign ups. I used to get 50-100/week with my old site (Wordpress). I'm aware Mailchimp uses two time authentication so I tested it and got friends to do so too and no one has received any authentication email from Mailchimp. Obviously, something is not working. How do I get it working? It's an important element of my site.. Thank you in advance. Oh, BTW, this might be important: I built the site in Squarespace but got my husband to port it to my existing domain (as above). Could that have anything to do with it?
  16. Hi there, I recently received a phishing scam email in the guise of a squarespace email, who can I report this to? Thanks.
  17. Before we created a website with SquareSpace and moved our email campaigns to their system, we used to use Constant Contact. It was very helpful to know which of the email addresses on our list were bouncing so we could keep our email lists as clean as possible. Does SquareSpace have this feature? I can't seem to find any info on this.
  18. Anyone know if it's possible to update a custom field in Mailerlite when a customer has made a successful purchase from a Squarespace store?
  19. Since i joined square space and purchased a domain through them , i have been receiving over 200 spam emails to my hotmail account daily which i never had before i signed up!! I have contacted support and they said that they dont sell information to any sources, and didn't offer any help. What can i do to stop this? Could the domain have something to do with it?
  20. Needing to know if it is possible to use custom fonts in the email campaigns of Squarespace - if so, how do you do it?
  21. Hi! Within the Squarespace email campaign editor, I'm trying to change the social icon colors from the basic colors of their respective brands (see photo) to a simple black icon. I cannot find a way to change it in the email. Current Email footer: Email social block settings: ThanksRachel
  22. I have added a custom field on the checkout form. How do I get it to display in the customer order email? Appreciate any help I can receive.
  23. I am trying to create a wildcard catchall e-mail address to be forwarded to one of the email adresses I have set up through Squarespace. From what I read Squarespace does not have this option but can I do this elsewhere and if so please let me know how.Thanks
  24. Does anyone know how to remove form data from confirmation email? I have several forms attached to service (non-physical) products on my website. When a visitor fills out this form and makes payment, they receive a confirmation email with all of their responses to the form questions. I would like them to continue receiving the confirmation without the form data because of privacy concerns. However, I cannot figure out away to do this by modifying customer notifications... Ideas? Thanks so much,Brian
  25. When i get new subscribers my mailing list doesn't seem to update, for example lets say I got 10 new subscribers today, that number would be reflected in my G. Drive Excel sheet. However when I check my mailing list on The Space It might only have added 2 out of the 10 contacts. Is this common and will i have to import them all the time? Doesn't really help with automaton if i have to check my excel everyday
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