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Found 58 results

  1. I was wondering who sends what. Squarespace or Shipstation when it comes to sending emails about products being shipped/delivered. Also, when it comes to order confirmations, does Squarespace send that to customers or does Stripe/Paypal? Or will customers just be receiving two sets of emails?
  2. I have a lawyer client who uses Zola Suite for a CRM (Customer Relationship Manager). They would like form submissions from SS to go directly into their account and populate the CRM. I know this is possible with Mailchimp, but is it possible with random other platforms? Zola is not available through Zapier either. The current workaround is: Zola Suite allows for customized intake forms which can be shared via public url. If I have to, I can simply share those links on our website instead of using a form block, but it drastically changes everything visually so I'd rather not.
  3. I want to pause order confirmation emails still keeping other permissions. How can I unsubscribe it?
  4. Hello, Does anyone know code I can use to add a link to the "terms of sales" of my website in the email client account ? Thanks for your helping, Best regards, Pauline
  5. Hi, i’d like to know if there is a way to change the sender and subject lines from when customers submit forms. Right now all submissions show ‘Squarespace’ as sender and ‘Form Submission - xxx’ as Subject. is there anyway to change this? I’m willing to even pay for a third-party solution but I cannot find any. Thanks in advance for your replies.
  6. Hi all, Does anyone know of a way to customize the email notifications customers receive? I've created beautiful email campaigns through squarespace but my notifications are a bit lacking. Is there an option to customize these further with blocks like in the campaigns customization with images or is this all through custom coding?
  7. Opt-in for automated welcome email works perfectly if sign up comes from desktop, but Confirm your subscription from no-reply@squarespace.com upon signing up to clients opt-in leads to 404 page when you click 'confirm subscription'. This obviously inhibits potential subscribers (from mobile) to sign up to mailing list. Client website: https://www.rachelharville.com/ Any genius wholeheartedly appreciated!!!
  8. Hello, I recently registered my domain through SquareSpace (with Tucows as registrar). I use O365 Business Premium, and I am having a lot of trouble getting my email setup to go through my domain. I was not aware ahead of time that SquareSpace doesn't provide technical support for O365, so I'm kind of stuck. Does anyone have any experience with getting email setup?
  9. hey folks! Just a yoga teacher here with very little knowledge of how to market my site/services/ email list! Would love to have a forum for all about marketing tips!! www.lauranicolemartone.com
  10. Hi all, I hope that someone can help please. I’ve paid my subscriptions however my website has disappeared and my emails are bouncing back to people. Could anyone please kindly help me? Kind regards, Lloyd
  11. Hi, I have a new site and we have a "Contact us" page, but when a site visitor fills the form with his or hers name\email ect. - this email doesn't reach anywhere! How can I define the destination email for such forms? Couldn't find it anywhere. Thanks!
  12. Hi All, Thanks in advance for this. I am looking to customise my email confirmation template. At the moment it comes from no-reply@squarespace (I definitely don't want that) Second the email is currently sending confirm subscription and I want it to read as confirm email. Add logos, social media links etc. Anyone have any ideas?
  13. I'm really lost for what to do here, and this is happening with several examples of email lists in csv format. I am trying to import a CSV of email signups that were people who came directly to a landing page and entered their information in order to receive ticket presale notifications. All of the emails are valid (I even recognize a handful of them) and are 100% voluntary signups of people who engage with our business. Additionally, there are a few I am importing from venues we work with. They are lists on which people opted into marketing communications. As for the quality of these email addresses, they MUST be real and valid and properly formatted - these are emails the customer used to receive order confirmations and tickets in order to attend an event. So in all of these cases, I get that error message, which is making me entirely regret migrating from MailChimp to SquareSpace for this part of our business. I get that spam and quality of email lists are a thing, I just can't think of a better example than voluntary signups by people who are clearly real individuals? I need a rather urgent resolution on this or else I will have to go back to MailChimp, so any help is appreciated!
  14. Hi! Is it possible to add more fields to a promotional pop up other than just email? I'd like to add a "name," "city," and "state" field (also to the footer). I tried adding a form with the lightbox option, but when I tested it, the contact wouldn't show up in mailchimp (waited 30 minutes). My website: refractedco.com If anyone knows what to code/other tools that might be a work around, let me know!
  15. I'm trying to create an online course with a series of email reminders to watch new lessons, each week. The idea is that someone makes a purchase on my squarespace site, they immediately receive a welcome email, then automatically, each week following they receive a new email with new content. I've been using Mailchimp for email marketing, but it looks to me that it doesn't integrate in this way (only passing info via newsletter signup or form block). Can Squarespace send up to six, automated emails in one series, and would anyone recommend this? I can't find the information anywhere.
  16. I have registered my domain. When I attempt to sign up with email and g-suite I get this error message,"A G Suite account already exists on this domain". My domain is hosted at godaddy and says it's connected properly. I have an existing email and g-suite account but I read in the support pages that previous g-suite accounts could not be used. NOt sure where this these me. Please help!!!
  17. I am desperate to get all of my e-mail marketing out of Mailchimp and into Squarespace but I cannot for the life of me figure out how to do an automated e-mail campaign where people receive an e-mail every time a new blog post is published. Is this possible? I basically want to create a template that is populated and triggered by an RSS feed. Like this: https://us11.campaign-archive.com/?e=95ace6cb16&u=40a022775bd326fb61d6fd9e4&id=e97973261b I run a collaborative blog that publishes essays 3x a week. How can I sync our new content with an e-mail campaign? Some people prefer to read via e-mail ...
  18. Ok so I'm having an issue that I feel there should be a simple solution.... Basically I'm selling webinars through the commerce section of SS but I can't get emails to be unique to each webinar. I'd like to be able to have the customers automatically receive an email when they order product X, and a different email when they order product Y. The best I can find is making one a "physical product" and one a "digital product" but I have a lot of webinars so this work around only goes so far. I'd imagine there would be some sort of simple code like: if_order=[orderX] , Send[emailXTemplate], but I can't seem to get this type of thing to work either. Is there something I'm missing?
  19. Hi Folks: Once people sign up for our Newsletter and using SS, they get an email to confirm that they are signing up (double opt-in). 1- Is there a way to customize that email that is sent?2 - once they have confirmed, can another email be sent with a discount for their next visit or the like? Thanks in advance for your help. John
  20. Hi, I have a business account on SS and my website URL is www.businessABC.com, I want to change it to www.myname.com. That would not be a problem and from what I know I would just need to buy a new domain and set it as my primary domain. My main problem is with G Suite. When I signed up to SS I got G Suite 1st year for free and I have been using it as my main business email account. Ideally, I was planning on keeping the old domain for the website as a transition phase for a few months. Since I would only need to pay an extra 20$ for the domain, it would not be a huge problem. But the G Suite is around 80$, so to keep the old email address I would have to pay the 80$, plus an extra 80$ for the new email after rebranding. Things are getting a bit expensive. Are there any alternatives? How would you go about it?I have a few business relationships built on that email and I was wondering what happens to it if I don't renew it. I can forward everything to other email account but what would happen if someone sends an email to the old email address? I was thinking if it would be possible to transfer the domain I have on SS to GoDaddy or BlueHost, maybe get some hosting there and continue running the email account from there... But I have no idea if that is a possibility. I must add that I'm right at the end of my first year in SS. So everything is about to renew, hence my dilemma. Thank you in advance,And feel free to ask me any question, if you need any information
  21. I'm having an issue finding the right size/dimensions for the header for an email campaign. Does anyone happen to know it?
  22. I've added custom code to 3 pages on my website for an email subscription that goes to Marketo instead of the squarespace email campaign. When I first arrive to my website (regardless of page), the subscription box is there. When I switch to a new page that also has the subscription page, the subscription box is not there. When I return to the original page, the subscription box is no longer there. The subscription box is only live one the first page I land on - not 1 specific page. Once I switch pages, it disappears altogether. Anyone have a solution? Thanks!
  23. I am tweaking a shift-trade form for our fire/rescue department and need an email to go to the person submitting the shift-trade, person they are trading with, and the admin captain. I would like the emails to be sent once the submit button is clicked and not take them to an email app. I would also like the emails they get to be able to reply all including the emails of the two parties trading and the admin captain. The two doing the shift trade email addresses are in the form and the admin captain's email is where the form goes when they hit submit. Clear as mud? Does this code to make this happen go under Advanced, Post-Submit HTML? If so, what does this code look like?
  24. Originally I set up my newsletter sign up boxes to have double opt-in for Squarespace and Mailchimp, but then I realised the confirmation email was coming from Squarespace and not from Mailchimp, and really Squarespace is just a backup for me. So I turned off the Squarespace connection and left the Mailchimp connection and then the Mailchimp connection no longer worked. The double opt-in box is ticked in Squarespace (for Mailchimp) and the double opt-in setting is turned on in Mailchimp. I have tried resetting the Squarespace connection. I have authenticated the domain, and it's still not working? Had any one else had this issue?
  25. Is it possible to add a FORM to an email blast template?
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