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Found 134 results

  1. I want to have my logo at the top of the customer notification emails. I have loaded code as per another thread and the logo is showing up in the preview but when I send a test email the logo is not loading in my email. Does anyone know why?
  2. My question is do they offer custom email address with domains. Currently I have a different prefix for different marketing so I know what advertising is working for me for example dogonhols@burrumriverretreat.com.au, website@burrumriverretreat.com.au, google@burrumriverretreat.com.au This is currently an option with the hosting I have with Webcity.com.au (I'm in Australia).
  3. I am creating a new site with the Bedford template for a client and am working on the donation feature. On their old site they have it setup to send an email to the person that makes a donation and would like the same thing on their Squarespace site. I have worked to replicate their old email as much as I can using the Commerce > Customer Notifications section of the admin but have something that I am not able to replicate. At the top of the donation email, my client would like the customer's name and address to be listed. Their name is easy, since it is one of the 4 JSON variables listed here for donation emails: https://support.squarespace.com/hc/en-us/articles/206540797-Commerce-email-notifications However, that leaves street address, city, state and zip. Those are collected in the PayPal form but I don't know how to get them to show up in the donation email. If using the PayPal text fields isn't an option, can I create custom text fields in the "Additional Information" section of the Donation Block edit window that will create custom JSON variables that I can place inside my donation emails? Thank you in advance for any light you can shed on this issue.
  4. We haven't received an order confirmation email from squarespace in 3 days. G-suite verified our MX is operating correctly. Any one else experiencing this? Squarespace says orders were blocked but Google has no record of them.
  5. Hi, I have a business account on SS and my website URL is www.businessABC.com, I want to change it to www.myname.com. That would not be a problem and from what I know I would just need to buy a new domain and set it as my primary domain. My main problem is with G Suite. When I signed up to SS I got G Suite 1st year for free and I have been using it as my main business email account. Ideally, I was planning on keeping the old domain for the website as a transition phase for a few months. Since I would only need to pay an extra 20$ for the domain, it would not be a huge problem. But the G Suite is around 80$, so to keep the old email address I would have to pay the 80$, plus an extra 80$ for the new email after rebranding. Things are getting a bit expensive. Are there any alternatives? How would you go about it?I have a few business relationships built on that email and I was wondering what happens to it if I don't renew it. I can forward everything to other email account but what would happen if someone sends an email to the old email address? I was thinking if it would be possible to transfer the domain I have on SS to GoDaddy or BlueHost, maybe get some hosting there and continue running the email account from there... But I have no idea if that is a possibility. I must add that I'm right at the end of my first year in SS. So everything is about to renew, hence my dilemma. Thank you in advance,And feel free to ask me any question, if you need any information
  6. Hi We need the option to have invoices emailed for Squarespace charges and to be able to choose the address they are sent to for each different site on an account. This question was raised once before, but was closed with the reasoning that (paraphrased) "It sucks that you can get your invoices emailed, but you do get a handy notification email before being charged to let you know the charge is coming" I find this an unacceptable response. I have designed many sites for different people and I need them to be automatically sent invoices when they are charged by Squarespace.
  7. Messages from visitors using my website contact template are being forwarded to the wrong e-mail even though the correct email is listed on the contact page. How do i correct this routing problem? Visitor messages submitted via my website "Contact" page are being forwarded to the wrong email even though the correct email is shown on the contact page. How do i correct this email routing issue? Thanks
  8. I have email sign up at the bottom of every page on my website: www.writtencontentplus.com. I set it up to go straight into my Mailchimp list but I've received no new sign ups. I used to get 50-100/week with my old site (Wordpress). I'm aware Mailchimp uses two time authentication so I tested it and got friends to do so too and no one has received any authentication email from Mailchimp. Obviously, something is not working. How do I get it working? It's an important element of my site.. Thank you in advance. Oh, BTW, this might be important: I built the site in Squarespace but got my husband to port it to my existing domain (as above). Could that have anything to do with it?
  9. Hi there, I recently received a phishing scam email in the guise of a squarespace email, who can I report this to? Thanks.
  10. We have three submission forms on our site to gather info. They were all set up using an POP3 email in the storage tab. Yesterday we introduced an IMAP email into one of the forms and now none of the forms are working. Anyone got any ideas? Thanks
  11. Before we created a website with SquareSpace and moved our email campaigns to their system, we used to use Constant Contact. It was very helpful to know which of the email addresses on our list were bouncing so we could keep our email lists as clean as possible. Does SquareSpace have this feature? I can't seem to find any info on this.
  12. I saw many people asking, but no real answers. Can the folks at squarespace please add the JSON vars to your documentation? How can I specify a physical product in the order confirmation email so that I can say something specific about each product when someone orders it?Thanks.
  13. Anyone know if it's possible to update a custom field in Mailerlite when a customer has made a successful purchase from a Squarespace store?
  14. Since i joined square space and purchased a domain through them , i have been receiving over 200 spam emails to my hotmail account daily which i never had before i signed up!! I have contacted support and they said that they dont sell information to any sources, and didn't offer any help. What can i do to stop this? Could the domain have something to do with it?
  15. Needing to know if it is possible to use custom fonts in the email campaigns of Squarespace - if so, how do you do it?
  16. Hi! Within the Squarespace email campaign editor, I'm trying to change the social icon colors from the basic colors of their respective brands (see photo) to a simple black icon. I cannot find a way to change it in the email. Current Email footer: Email social block settings: ThanksRachel
  17. I have added a custom field on the checkout form. How do I get it to display in the customer order email? Appreciate any help I can receive.
  18. I have registered my domain. When I attempt to sign up with email and g-suite I get this error message,"A G Suite account already exists on this domain". My domain is hosted at godaddy and says it's connected properly. I have an existing email and g-suite account but I read in the support pages that previous g-suite accounts could not be used. NOt sure where this these me. Please help!!!
  19. Hi Folks: Once people sign up for our Newsletter and using SS, they get an email to confirm that they are signing up (double opt-in). 1- Is there a way to customize that email that is sent?2 - once they have confirmed, can another email be sent with a discount for their next visit or the like? Thanks in advance for your help. John
  20. I am trying to create a wildcard catchall e-mail address to be forwarded to one of the email adresses I have set up through Squarespace. From what I read Squarespace does not have this option but can I do this elsewhere and if so please let me know how.Thanks
  21. I'm trying to create an online course with a series of email reminders to watch new lessons, each week. The idea is that someone makes a purchase on my squarespace site, they immediately receive a welcome email, then automatically, each week following they receive a new email with new content. I've been using Mailchimp for email marketing, but it looks to me that it doesn't integrate in this way (only passing info via newsletter signup or form block). Can Squarespace send up to six, automated emails in one series, and would anyone recommend this? I can't find the information anywhere.
  22. Does anyone know how to remove form data from confirmation email? I have several forms attached to service (non-physical) products on my website. When a visitor fills out this form and makes payment, they receive a confirmation email with all of their responses to the form questions. I would like them to continue receiving the confirmation without the form data because of privacy concerns. However, I cannot figure out away to do this by modifying customer notifications... Ideas? Thanks so much,Brian
  23. When i get new subscribers my mailing list doesn't seem to update, for example lets say I got 10 new subscribers today, that number would be reflected in my G. Drive Excel sheet. However when I check my mailing list on The Space It might only have added 2 out of the 10 contacts. Is this common and will i have to import them all the time? Doesn't really help with automaton if i have to check my excel everyday
  24. Hi, To purchase a custom domain name( G suite),If I click purchase, will my card be charged at the time of clicking it or in a year? Thank you
  25. Hi there,I'm just starting to use email campaigns and am relatively new to Squarespace as well. I'm hoping to be able to turn off responses to email campaigns. The email that we have to use to send out the campaigns is not an email that we want responses to go to. Is there some way to either turn off responses entirely, or use a different email for people to reply to?
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