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  1. Site URL: https://www.costerquentinphotography.be Hello, I have my website set up in English and until now, all my emails where sent in English to my customers. But yesterday, one customer told me he received an order confirmation in French. He sent me a screenshot. How is it possible ? I never wrote theses emails in French and they are still in English in the settings... Does it have something to do with the new email editor ? Thanks for your help.
  2. Site URL: https://www.dogparkourfusion.com I've set up four forms on this site with the simple instruction to send to email. However when anyone submits the form, the email not sent. For now I've added a google sheets to collect all the data but retained the send to email option. But it's not sending. Can you help?
  3. Site URL: http://www.thedrive-incinema.co.uk/ Hey all, I'm a designer by trade slowly familiarising myself with coding. With Squarespace switching up the email edit style for 7.1, I'm having issues with the content that fires to the customer post-order. What I want to do is simple. I want to remove a line of text in the email order confirmation which states: "We will be in contact shortly regarding the services you have ordered." I really have no clue why Squarespace thought that'd be a good idea for every product imaginable. Can anyone help me with some coding to remove this
  4. I have a client who currently has their domain and emails (12 email addresses) on a private server. They want to transfer the domain into Squarespace and move the emails into GSuite. Has anyone ever done this or know where to find resources on this? They are very adamant about not wanting to lose email services or prior messages. They are currently using Outlook to access their email but want to move into Google. Thank you all in advance!
  5. Site URL: https://cov.care/ Hello, I would like to know if there is any API endpoint that allows you to grab all abandoned carts. I want to make my own sequence based on the carts but there is no way to make it right now from the UI. Any help regarding this subject and the possible API endpoints will be highly appreciated. Thank you in advance.
  6. Hello, I am ready to transfer my domain from GoDaddy to my squarespace site (which is not up yet). However, I am also paying for a custom email through godaddy for my site. Will that be lost when I make the transfer?
  7. Site URL: https://www.cademy.xyz/ Hello, I am trying to verify my custom domain connected email address. I am able to verify the domain, but cannot connect the custom email (it has a yellow dot instead of green). When I want to verify the email, a code is sent to my Gsuite account, however, I have tried it various times, I am not receiving any emails on my Gsuite account. I have checked spam and other filters, but no confirmation code. Any help is appreciated.
  8. Site URL: https://cod-dandelion-38r5.squarespace.com/ Can I force mail to links to always open in a new window? Is this actaully a setting on the user/browser end? PW NWFC Thanks in advance!
  9. Site URL: https://seasmartschool.com/awesome-animals Hi, I'm trying to figure out how to send out an email through Mailchimp when someone makes an order of a specific product on our site. Currently, when someone buys the product they get an email which has a 24-hour link and it's causing us a lot of problems (WHY Squarespace? Just WHY?) because they think what they've bought will disappear in 24 hours. I would like to change the product to a service, since what we're selling is an online class that they can take at any time. However, we still need to send them a link to access the class
  10. Site URL: https://www.neelysnest.com/ Thank you for shopping with us at {website.siteTitle}! <br> <br> {.if hasPhysicalProduct} We cherish our Neely's Nest community and are grateful you are a part of it, now more than ever. We are preparing your order for shipment. We will notify you via UPS with your tracking number. {.if hasDigitalProduct} Unique links to your digital goods will be emailed to you. {.end} {.if hasServiceProduct} We will be in contact shortly regarding the services you have ordered. {.end} <br> Please email customerservice@ne
  11. Wondering if someone can help. I'm currently setting up the commerce customer notification emails for a client but cannot find a way to update the site styles for certain elements in the emails, mainly with the button styles. In Customer account emails I am able to edit the code for the button to match my client's branding (see image attached for reference-pink button) as this is in the body of the email which can be edited, but in other emails such as the Wait List emails and Abandoned Cart emails the buttons are automatically generated outside of the customisable section of the body of th
  12. I "host" a client's site on my square account and when someone submits an email on their contact us page, it comes to my email address. How can I get it to go to the client's email address? I don't see anything in the form where I can change the address.
  13. Site URL: https://rafida.org Hey, Is there any way to have COMMERCE customer notifications and DONATIONS customer notifications sent through different emails. We want commerce customer notifications to send using: shop@rafida.org And we want donations customer notifications to send using donate@rafida.org In the Customer notifications settings, it only allows one email to be used for everything. Thanks! Malik
  14. Site URL: https://www.ellierosepierpoint.com Hi all, I'd appreciate some help as I've gone round in circles so many times! I've signed up for gsuite, added the mx records to godaddy (where my domain is hosted) and even waited the 72hrs it says it may take for activation, however, every time I click the login button in the email it takes me to google admin to login, I try and it says my domain needs to verify. I go back to the squarespace resend the invitation and try again, still nothing. Support page says I have to verify by getting the code from inside the admin login for m
  15. Site URL: http://www.jawbonebrewing.com Hi there, Hoping I can sanity check this with you guys before I make a big mistake! I am hoping to transfer an existing domain that I registered with Namecheap in 2019 over to Squarespace (I have a .com and co.uk domain - more on that later). I have pretty much built the site and looking to set a holding/parked page live while I finish it off. Before I do so, I'd like to add professional email addresses to my Namecheap account. It seems much cheaper than using G Suite through Squarespace (and the budget is really really tight for us rig
  16. Site URL: https://www.edinburghcommerce.co.uk Hi guys I have my domain with square space and I also pay for 2 gsuite accounts. I'm also looking to have an info@edinburghcommerce.co.uk that forwards to both those gmail accounts. Is this possible?
  17. Site URL: http://www.aboutpd.org Hello, Our non-profit is launching an online email donation campaign. This begins with an email ask, which will take them to our PayPal donation form. After the donation is submitted, it will automatically take the user to a landing page on our website. On this landing page, we'd like to have an option for the user to forward the original email ask to a friend. If you've ever signed a petition online, perhaps you recognize this type of functionality, that prompts the user to send to friends via email. Is this possible on a Squarespace site? Can
  18. Hello, I have a form on my landing page that takes an email address and then on submit it redirects to a different page with a more in depth form but still has an email field in case users get to the bigger form first. I wanted to know how to pass the email from the first form to the second one so that it is already filled in and users don't have to type it again?
  19. Hi, the 'email us' link I found on a help page to contact SquareSpace customer service doesn't work - just circles back to the beginning of the help pages. Tried on two browsers. Does anyone know their email address? Many thanks.
  20. Hi all, I've seen a few people ask about how to integrate with platforms that use BCC fields to generate automated follow up emails for site & product reviews without response. I've use Trust Pilot previously to handle reviews as it's very well regarded and trusted by consumers, but without a BCC field in SquareSpace emails it seems impossible to use. Has anyone managed to find away around this lack of functionality? Many thanks in advance.
  21. Hi! I am needing to collect email addresses when someone buys a product on squarespace that then links to campaign monitor - has anyone found a work around for this?!
  22. Site URL: https://www.ronchelsvig.com/ I have G Suites email. When I respond to my customers email me via my webpage, the reply email says "Form Submission - New Form and then the subject from my client." Is there any way to set up G suites in SquareSpace so that the subject line has my domain name rather than saying SquareSpace - New Form"? I don't want my reply emails to have the name "SquareSpace" on them. I want my domain name listed on the emails instead. I'm guessing there is a way and I'm just not seeing it. Thank you for any help... Ron
  23. Site URL: http://www.eneri.net I am not a programmer and I have minimal knowledge, so I apologize if I use the terms wrong and causes confusion! I have an existing website, eneri.net, currently hosting with myhosting.com, domain registered and hosted at Network Solutions, and existing email is hosted at G-Suite. I need to move my web hosting over to squarespace, the email also needs to work. I have chatted with the SS customer support and I only got a bunch of links to documentation, they are not very clear on instructing what I need to do and if all this can work. The only thing I le
  24. Site URL: https://www.dinoskiwear.com/ Hi there, Does anyone have any recommendations on a great email marketing tool for Squarespace ecommerce sites? I am currently using Squarespace email but I find the lack of audience segmentation and automated email flows frustrating. I need to scale the ecomm business and having a great email marketing is vital to making that happen. I originally used MailChimp but because it couldn't pass through order, revenue, customer data etc. it didn't suit my needs. Any and all help is appreciated! Thanks, Kurt
  25. Me again!😆 I have changed my email address so can someone please tell me how I change it on my Squarespace account? Many thanks. CharlieBrown
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