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Found 136 results

  1. Site URL: https://rafida.org Hey, Is there any way to have COMMERCE customer notifications and DONATIONS customer notifications sent through different emails. We want commerce customer notifications to send using: shop@rafida.org And we want donations customer notifications to send using donate@rafida.org In the Customer notifications settings, it only allows one email to be used for everything. Thanks! Malik
  2. Site URL: https://www.ellierosepierpoint.com Hi all, I'd appreciate some help as I've gone round in circles so many times! I've signed up for gsuite, added the mx records to godaddy (where my domain is hosted) and even waited the 72hrs it says it may take for activation, however, every time I click the login button in the email it takes me to google admin to login, I try and it says my domain needs to verify. I go back to the squarespace resend the invitation and try again, still nothing. Support page says I have to verify by getting the code from inside the admin login for my new email but I can't get in there, not even to setup point where I can get the verification code. I have full administration permission. What can I do here? Thanks, Ellie
  3. Site URL: http://www.jawbonebrewing.com Hi there, Hoping I can sanity check this with you guys before I make a big mistake! I am hoping to transfer an existing domain that I registered with Namecheap in 2019 over to Squarespace (I have a .com and co.uk domain - more on that later). I have pretty much built the site and looking to set a holding/parked page live while I finish it off. Before I do so, I'd like to add professional email addresses to my Namecheap account. It seems much cheaper than using G Suite through Squarespace (and the budget is really really tight for us right now - thanks Covid). So: - am I ok to transfer my .com domain over to Squarespace, but keep my .co.uk domain with Namecheap (and permanently redirect that link to the .com page)? And will I be charged to register this domain with Squarespace? (I read somewhere it is $20 but I might be entitled to the first year free?) - am I ok to set up my email addresses in Namecheap, even if I'm transferring the domain to Squarespace? I don't want to transfer it and then find I owe G Suite £15 a month for my three email addresses. Thanks so much for your help, and apologies if this seems like a very basic question... I feel very out of my comfort zone!! Emma
  4. Site URL: https://www.edinburghcommerce.co.uk Hi guys I have my domain with square space and I also pay for 2 gsuite accounts. I'm also looking to have an info@edinburghcommerce.co.uk that forwards to both those gmail accounts. Is this possible?
  5. Site URL: http://www.aboutpd.org Hello, Our non-profit is launching an online email donation campaign. This begins with an email ask, which will take them to our PayPal donation form. After the donation is submitted, it will automatically take the user to a landing page on our website. On this landing page, we'd like to have an option for the user to forward the original email ask to a friend. If you've ever signed a petition online, perhaps you recognize this type of functionality, that prompts the user to send to friends via email. Is this possible on a Squarespace site? Can you point me in the right direction? Ideally, they would not have to leave the website to do this. I would also consider a solution with a pop-up. Thank you!
  6. Hello, I have a form on my landing page that takes an email address and then on submit it redirects to a different page with a more in depth form but still has an email field in case users get to the bigger form first. I wanted to know how to pass the email from the first form to the second one so that it is already filled in and users don't have to type it again?
  7. Hi, the 'email us' link I found on a help page to contact SquareSpace customer service doesn't work - just circles back to the beginning of the help pages. Tried on two browsers. Does anyone know their email address? Many thanks.
  8. Hi all, I've seen a few people ask about how to integrate with platforms that use BCC fields to generate automated follow up emails for site & product reviews without response. I've use Trust Pilot previously to handle reviews as it's very well regarded and trusted by consumers, but without a BCC field in SquareSpace emails it seems impossible to use. Has anyone managed to find away around this lack of functionality? Many thanks in advance.
  9. Hi! I am needing to collect email addresses when someone buys a product on squarespace that then links to campaign monitor - has anyone found a work around for this?!
  10. Site URL: https://www.ronchelsvig.com/ I have G Suites email. When I respond to my customers email me via my webpage, the reply email says "Form Submission - New Form and then the subject from my client." Is there any way to set up G suites in SquareSpace so that the subject line has my domain name rather than saying SquareSpace - New Form"? I don't want my reply emails to have the name "SquareSpace" on them. I want my domain name listed on the emails instead. I'm guessing there is a way and I'm just not seeing it. Thank you for any help... Ron
  11. Site URL: http://www.eneri.net I am not a programmer and I have minimal knowledge, so I apologize if I use the terms wrong and causes confusion! I have an existing website, eneri.net, currently hosting with myhosting.com, domain registered and hosted at Network Solutions, and existing email is hosted at G-Suite. I need to move my web hosting over to squarespace, the email also needs to work. I have chatted with the SS customer support and I only got a bunch of links to documentation, they are not very clear on instructing what I need to do and if all this can work. The only thing I learned from the chat was, theoretically it will work. My questions here: - SS recommends that we "transfer" (instead of just "connecting/pointing the domain to the website") the domain hosting completely over to SS. Can someone really explain why ? Do we HAVE TO do that in order to gain access to the MX records, so I change it to point to Google/G-suite? - Will customer service help the migration when the time comes? So far I can only find support via chat and they copy and paste documents that doesn't sooth my concerns. I want to see if MORE technical support is available hidden somewhere. - How long will my email service be interrupted from the time I have to move the domain / transfer the domain, to changing the MX records ? Any smart ways to avoid downtime to a minimal? I care less about my website being down, but email is crucial. - Can someone list out a step by step list on what I need to do for the most seamless migration? Has anyone done this before and care to share the dos and don'ts, tips and tricks? - I don't want to "transfer" my domain hosting from Network Solutions to SS because I worry some years down the line I'll have to move web hosting, and it will be a pain or may not even be possible to get my domain name out. Is my worry valid? - Lastly an unrelated question - do we have to get the $18 business plan in order to use CSS?! Really? Thanks in advance and I hope I will get help here.
  12. Site URL: https://www.dinoskiwear.com/ Hi there, Does anyone have any recommendations on a great email marketing tool for Squarespace ecommerce sites? I am currently using Squarespace email but I find the lack of audience segmentation and automated email flows frustrating. I need to scale the ecomm business and having a great email marketing is vital to making that happen. I originally used MailChimp but because it couldn't pass through order, revenue, customer data etc. it didn't suit my needs. Any and all help is appreciated! Thanks, Kurt
  13. Me again!😆 I have changed my email address so can someone please tell me how I change it on my Squarespace account? Many thanks. CharlieBrown
  14. Hi, I'm looking to generate a privacy policy with TermsFeed as I'd like users to be able to subscribe to email campaigns, but I don't know what email platform Squarespace uses. Can someone please tell me what platform is used, or how to find this information? Many thanks. CharlieBrown
  15. Site URL: https://support.google.com/a/answer/7632792 Hello. New to this, so please bear with me. I purchased an annual Business site through Squarespace, created a new domain through Squarespace, and signed up for G Suite through Squarespace, which is the Basic plan by default. I thought I'd be able to upgrade to the Business Plan with G Suite, but it won't let me. I attached a picture of the screen I get, the last one advising to contact SS. Long story short, I want to upgrade, but I like having everything as connected as possible (for my ease), but I'd also like to earn a free year. I have no information or data to lose, so I'd be okay with deleting and starting over, I'm just nervous to delete something I don't realize I need. My website hasn't been published yet, I was hoping to get things situated before doing that, so I'm not sure if that has anything to do with it. I say this because, during my site trial phase, I did not have access to design features I wanted, so I upgraded. Please help. Thank you. When I want to get started it says...
  16. Several times customer have mistyped an incorrect email address during checkout. I know you can type in a new address in "Email Notifications", and have their receipt sent to the correct address. However, for marketing purposes, I would like to permanently correct their email address in the order record (so I can send them marketing emails later down the line). Is there really no place to update customer / order records??
  17. Site URL: http://perfectingproperty.co.uk Hi, My confirmation emails are being sent to clients from my gmail address domain@gmail.com (that I registered on squarespace with) but I would like them to come from my G Suite email address info@domain.co.uk (that I have signed up to through squarespace, after registering). Please can you advise how I can swap them over? It looks really unprofessional coming from a gmail account and may make clients worry about providing their data... I have had a look but can't see a way to change it under scheduling and email settings, and I'm not really sure what to do or try from there! The password to get into the site is George T.I.A. - Lucy EDIT: it is also branded squarespace scheduling, do I need to upgrade for it to say perfecting property scheduling? Many Thanks
  18. Hi, I have erroneously deleted one of my Gsuite users (He already used mail and Drive storage). Then I have added the user again as new user with the same name and same recovery email adress. But I have seen that the shared content in Google Drive is gone now. I tried the recovery on GSuite, but no result. The user did not yet fully active the new user account (Gsuite says "Active (Added recently" and "Hasn´t signed in"), and Data 0.0 GB. What is the best way to get the data (Drive, Gmail) back? Thanks, Christian
  19. Site URL: http://www.solsticeelectric.net Hey folks, Just finished successfully transferring a domain to Squarespace. Published the website, but it isn't showing up at the domain name. The old one is still showing. Have I missed something? Also going to transfer an email address. I'd like to cancel it with current provider and set up the same email address in GSuite. Is this something I can do in Squarespace? Many thanks in advance!
  20. Site URL: https://www.innis.london/ Hi there, So basically my problem is that we have sent out 2 marketing campaigns using Squarespace and would like to do another, but the images I need to use are just not uploading? Is there a maximum size limit, or any recommendations as the image is quite large? Thanks for your help
  21. Site URL: https://www.realestateanalyzers.com/ Is it possible to modify the email that automatically gets sent to a buyer of a digital product? Right now this is what is sent: Your Digital Downloads Order Number: #52487 (placed on July 22, 2020 at 3:29 PM ET) Thank you for your order at Real Estate Analyzers. Your purchase includes digital downloads. Click the links below to get the files. Note that they will expire within 24 hours of your first access. DIGITAL DOWNLOADS digitaldownloadfile.zip I would like to add some text that direct the user to a link on my site for additional support and to get started. Thanks!
  22. Site URL: https://www.rainbowbridge.love/ I am trying to get my logo small and aligned left on the top of all of my e-mail notifications I currently have this code: <a href="http://www.rainbowbridge.love" title="Grateful"><img src="https://static1.squarespace.com/static/5ec70c64f1d6f271a1ce927d/t/5f16200402d139187c5bcc29/1595285514885/logosmall.png format=400w" alt="RainbowBridge Logo" style="display:blockdisplay:block;width:150px;height:150px;"></a></center></a> and it looks normal in the preview but when I sent a test e-mail it is so large- photos attached as examples How do I make it smaller?
  23. Hey, Does anyone know if there's a way to change the abandoned cart button colour in the email that's sent? There doesn't seem to be any customisations available for colour, font, etc. Thanks!
  24. Site URL: https://www.lmfit.uk Hello! I have a client who sells two products in her shop. For one of them, she wants to send an order confirmation with a bunch of extra resources in it. Can we do this using an {if has.DigitalProduct='IDIDIDID'} type thing? If not, what's the best way to achieve this. She's got ConvertKit but she's reluctant to pay for it.
  25. Hello, I just set up my automated emails in the "customer notifications" tab of my Squarespace website. I would like to change the display name when a customer receives an email from me. When they receive an email it appears as image one below. I went into my gmail account and changed the display name so it looks like image two. However, it doesn't change when squarespace sends an automated email. Does anyone know how to fix this? Thanks!
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