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Found 58 results

  1. I was wondering who sends what. Squarespace or Shipstation when it comes to sending emails about products being shipped/delivered. Also, when it comes to order confirmations, does Squarespace send that to customers or does Stripe/Paypal? Or will customers just be receiving two sets of emails?
  2. I have a lawyer client who uses Zola Suite for a CRM (Customer Relationship Manager). They would like form submissions from SS to go directly into their account and populate the CRM. I know this is possible with Mailchimp, but is it possible with random other platforms? Zola is not available through Zapier either. The current workaround is: Zola Suite allows for customized intake forms which can be shared via public url. If I have to, I can simply share those links on our website instead of using a form block, but it drastically changes everything visually so I'd rather not.
  3. I want to pause order confirmation emails still keeping other permissions. How can I unsubscribe it?
  4. Hello, Does anyone know code I can use to add a link to the "terms of sales" of my website in the email client account ? Thanks for your helping, Best regards, Pauline
  5. Hi, i’d like to know if there is a way to change the sender and subject lines from when customers submit forms. Right now all submissions show ‘Squarespace’ as sender and ‘Form Submission - xxx’ as Subject. is there anyway to change this? I’m willing to even pay for a third-party solution but I cannot find any. Thanks in advance for your replies.
  6. Opt-in for automated welcome email works perfectly if sign up comes from desktop, but Confirm your subscription from no-reply@squarespace.com upon signing up to clients opt-in leads to 404 page when you click 'confirm subscription'. This obviously inhibits potential subscribers (from mobile) to sign up to mailing list. Client website: https://www.rachelharville.com/ Any genius wholeheartedly appreciated!!!
  7. hey folks! Just a yoga teacher here with very little knowledge of how to market my site/services/ email list! Would love to have a forum for all about marketing tips!! www.lauranicolemartone.com
  8. Hi all, I hope that someone can help please. I’ve paid my subscriptions however my website has disappeared and my emails are bouncing back to people. Could anyone please kindly help me? Kind regards, Lloyd
  9. Hi, I have a new site and we have a "Contact us" page, but when a site visitor fills the form with his or hers name\email ect. - this email doesn't reach anywhere! How can I define the destination email for such forms? Couldn't find it anywhere. Thanks!
  10. Hi All, Thanks in advance for this. I am looking to customise my email confirmation template. At the moment it comes from no-reply@squarespace (I definitely don't want that) Second the email is currently sending confirm subscription and I want it to read as confirm email. Add logos, social media links etc. Anyone have any ideas?
  11. Hi! Is it possible to add more fields to a promotional pop up other than just email? I'd like to add a "name," "city," and "state" field (also to the footer). I tried adding a form with the lightbox option, but when I tested it, the contact wouldn't show up in mailchimp (waited 30 minutes). My website: refractedco.com If anyone knows what to code/other tools that might be a work around, let me know!
  12. Hello, I recently registered my domain through SquareSpace (with Tucows as registrar). I use O365 Business Premium, and I am having a lot of trouble getting my email setup to go through my domain. I was not aware ahead of time that SquareSpace doesn't provide technical support for O365, so I'm kind of stuck. Does anyone have any experience with getting email setup?
  13. Hi all, Does anyone know of a way to customize the email notifications customers receive? I've created beautiful email campaigns through squarespace but my notifications are a bit lacking. Is there an option to customize these further with blocks like in the campaigns customization with images or is this all through custom coding?
  14. I'm really lost for what to do here, and this is happening with several examples of email lists in csv format. I am trying to import a CSV of email signups that were people who came directly to a landing page and entered their information in order to receive ticket presale notifications. All of the emails are valid (I even recognize a handful of them) and are 100% voluntary signups of people who engage with our business. Additionally, there are a few I am importing from venues we work with. They are lists on which people opted into marketing communications. As for the quality of these email addresses, they MUST be real and valid and properly formatted - these are emails the customer used to receive order confirmations and tickets in order to attend an event. So in all of these cases, I get that error message, which is making me entirely regret migrating from MailChimp to SquareSpace for this part of our business. I get that spam and quality of email lists are a thing, I just can't think of a better example than voluntary signups by people who are clearly real individuals? I need a rather urgent resolution on this or else I will have to go back to MailChimp, so any help is appreciated!
  15. I am desperate to get all of my e-mail marketing out of Mailchimp and into Squarespace but I cannot for the life of me figure out how to do an automated e-mail campaign where people receive an e-mail every time a new blog post is published. Is this possible? I basically want to create a template that is populated and triggered by an RSS feed. Like this: https://us11.campaign-archive.com/?e=95ace6cb16&u=40a022775bd326fb61d6fd9e4&id=e97973261b I run a collaborative blog that publishes essays 3x a week. How can I sync our new content with an e-mail campaign? Some people prefer to read via e-mail ...
  16. Ok so I'm having an issue that I feel there should be a simple solution.... Basically I'm selling webinars through the commerce section of SS but I can't get emails to be unique to each webinar. I'd like to be able to have the customers automatically receive an email when they order product X, and a different email when they order product Y. The best I can find is making one a "physical product" and one a "digital product" but I have a lot of webinars so this work around only goes so far. I'd imagine there would be some sort of simple code like: if_order=[orderX] , Send[emailXTemplate], but I can't seem to get this type of thing to work either. Is there something I'm missing?
  17. I'm having an issue finding the right size/dimensions for the header for an email campaign. Does anyone happen to know it?
  18. I am tweaking a shift-trade form for our fire/rescue department and need an email to go to the person submitting the shift-trade, person they are trading with, and the admin captain. I would like the emails to be sent once the submit button is clicked and not take them to an email app. I would also like the emails they get to be able to reply all including the emails of the two parties trading and the admin captain. The two doing the shift trade email addresses are in the form and the admin captain's email is where the form goes when they hit submit. Clear as mud? Does this code to make this happen go under Advanced, Post-Submit HTML? If so, what does this code look like?
  19. I've added custom code to 3 pages on my website for an email subscription that goes to Marketo instead of the squarespace email campaign. When I first arrive to my website (regardless of page), the subscription box is there. When I switch to a new page that also has the subscription page, the subscription box is not there. When I return to the original page, the subscription box is no longer there. The subscription box is only live one the first page I land on - not 1 specific page. Once I switch pages, it disappears altogether. Anyone have a solution? Thanks!
  20. Originally I set up my newsletter sign up boxes to have double opt-in for Squarespace and Mailchimp, but then I realised the confirmation email was coming from Squarespace and not from Mailchimp, and really Squarespace is just a backup for me. So I turned off the Squarespace connection and left the Mailchimp connection and then the Mailchimp connection no longer worked. The double opt-in box is ticked in Squarespace (for Mailchimp) and the double opt-in setting is turned on in Mailchimp. I have tried resetting the Squarespace connection. I have authenticated the domain, and it's still not working? Had any one else had this issue?
  21. Is it possible to add a FORM to an email blast template?
  22. When I enter an address in my submission form on my home page it sends an email and goes through the whole process of double opting in, but it doesn't update the subscriber to my mail chimp account. Any ideas why that is?
  23. If I use SquareSpace email campaigns and its (mandatory?) double opt in functionality...can you avoid having a 'nearly there' page divert / pop up once people submit their email address? I don't want customers to leave the page they are viewing... Is it possible to just have a line pointing out that email confirmation will be required underneath the email field and then they continue perusing the web page they were on...? Thanks in advance, Trudy PS: do Square clients recommend the Square Space email campaign for a small bricks and mortar service based business?
  24. Hello our corporate gsuite account has been deactivated due to nonpayment. Our gsuite was purchased using squarespace. My card has been been blocked for reasons that there is possible hacking and security concerns. Issue has been resolved recently but our gsuite has been deactivated already. I have tried to signup again in the email and gsuite section of the setting but our previous www.intercedeph.com address doesn't come out but only the domain option intercedeph.online. While we did buy the domain intercedeph.online through squarespace (which is used by our website), the intercedeph.com for our email addresses was purchased in gsuite throwugh sqaurespace as well. Need help. We couldn't find a work around on this and badly need to recover our previous emails. Thank you.
  25. I am having issues with receiving customer notification emails to my desired email address (hello@karastone.com.au). When an order is placed, the "new order" emails aren't coming through to this address. I think it might be because I'm not using the default no-reply email address for "from email". However when I went to change this, it won't actually let me save the address "no-reply@squarespace.com" instead of "hello@karastone.com.au". Does anyone know why that is? Also, if anyone has any other ideas about why I might not be receiving emails to this address I'm all ears. For reference, the admins on the account are all receiving the "new order" emails - they're just not coming through to the "hello@karastone.com.au" address. See screenshot here: https://screencast.com/t/IoXupVH9
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