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  1. Hello, I just set up my automated emails in the "customer notifications" tab of my Squarespace website. I would like to change the display name when a customer receives an email from me. When they receive an email it appears as image one below. I went into my gmail account and changed the display name so it looks like image two. However, it doesn't change when squarespace sends an automated email. Does anyone know how to fix this? Thanks!
  2. had a CLEAN list of 1400 emails and Squarespace import wouldn't allow it. I split into smaller lists of 333 each and IT WORKED! hope this helps yoU!
  3. Site URL: https://www.elgalgorestaurante.com/ Hello, I have a problem to add a button in the client email notification section. I have indicated this code and it perfectly worked when trying it in the squarespace platform. But when I send the trial email and test it from my email box does not work. Does anywone solved this problem ? Thanks <p style="font-family:ffmetaserifpro; font-weight:500; color:#808080; font-size:18px;">Esperemos que la comida esté a tu gusto. <br> Para ofrecerte el mejor servicio posible, danos tu opinión y la tomaremos en c
  4. Opt-in for automated welcome email works perfectly if sign up comes from desktop, but Confirm your subscription from no-reply@squarespace.com upon signing up to clients opt-in leads to 404 page when you click 'confirm subscription'. This obviously inhibits potential subscribers (from mobile) to sign up to mailing list. Client website: https://www.rachelharville.com/ Any genius wholeheartedly appreciated!!!
  5. Site URL: http://www.browologylabs.com Hi, So my phone has night mode enabled, which basically makes the screens mostly have a black background on all apps. I noticed when I send an email using the email templates on squarespace to my phone without night mode enabled everything is fine. Once nightmode is enabled the background colours change to Brown (they are meant to be pink). Does anyone know if there is a setting to prevent this or is this just something that was not accounted for by squarespace? Regards
  6. Hi, i’d like to know if there is a way to change the sender and subject lines from when customers submit forms. Right now all submissions show ‘Squarespace’ as sender and ‘Form Submission - xxx’ as Subject. is there anyway to change this? I’m willing to even pay for a third-party solution but I cannot find any. Thanks in advance for your replies.
  7. Hey guys, I'm trying to move the "Sign up" newsletter button more to the left, as well as the "Email address" box that's next to it. I've attached a screenshot for preview. The goal is to align both buttons/boxes with the text that's above it. I'd also like to move these buttons up closer to the text as well. Thank you -Jeff
  8. How can I obfuscate our email addresses on the website so they don't get combed by bots? Sorry, new to this platform and haven't a clue how to do it.
  9. Site URL: http://laureninowicki.com TL;DR: Is there anyway to transfer a G Suite account purchased through WordPress to Squarespace? (Domain has been transferred from WP to SS) Years ago I built my website using WordPress . com since it was cheap and simple. A few months ago, I purchased my GSuite email account through WordPress using my WordPress domain. Recently, I decided that I wanted to put more effort into my website and made the switch to Squarespace (LOVE IT) and I transferred my domain from WordPress to Squarespace easily. I cancelled my WordPress plan so it is now "domain . wo
  10. Site URL: http://www.apadc.com Hi All, I'm in the process of migrating our emails from myemma to Squarespace. We've been having a problem with myemma opting people out of getting emails. (I've verified with the members that they didn't opt out themselves.) I've been trying to get as clean a list as possible so I've been asking people to subscribe from the website. Those email addresses are going into a 'default' list. We need to maintain several lists, some of which has names that are already in the 'default' folder. If I add them via a CSV dump, and delete them from the de
  11. So im new to this stuff so bare with me. I just registered my domain and want to start using the email associated with my domain. Do i have to use this G suite through google? or can i just start using the email manually setup through my domain? If so where do I find the setting to put in my email app?
  12. Site URL: https://themuahouse.com Hello, A website that I built for a client is not receiving emails through their contact form. The email address works. I have attached screenshots of notifications that my client received. Any help would be appreciated. Regards, Mark
  13. Site URL: http://www,tycaws.com Hello, I'm wondering if there's a way of changing the wording highlighted in the attached - the shop is based in the UK and we tend to say 'Delivery' instead of 'Shipping' and 'Postage and Packaging' instead of 'Shipping and Handling'. I've asked on the squarespace chat but they sent me this way. I have limited coding knowledge so would be awesome if any answers were as clear as possible! Thanks
  14. Site URL: https://www.parlourofwonders.com/ As the title says, I'm not receiving email notifications of new sales on my Squarespace store. I can view the recent sales in the Squarespace editor, but getting the emails would make my life a whole lot easier. This has been happening since around the start of May and I'm at the end of my rope! A month or two ago I had to edit my domain's MX records to make email work with G-Suite so my employees could message each other. Could that be impacting it? I still receive administrative emails from Squarespace, like when I change the email that's supp
  15. Site URL: https://www.bernadettemarciniak.com/flat-lay-photos I integrated my email service provider, Mailerlite with my newsletter sign up. I know Squarespace requires a double opt-in, but when I tested the link myself, it added the e-mail address to my subscribers regardless of whether they had confirmed their subscription to my newsletter. Any guidance on this?
  16. I'd like to add a pop up on my website that invites visitors to download a how-to PDF, then, using the email address they enter I'll begin an email drip campaign. I see Squarespace has all the tools I need but I'm not sure the best practices I should use to do this effectively... or maybe I should separate this and use Mailchimp instead? Here's a bullet list of what I want to do: - create a pop up that says, "hey there! sign up and download this helpful resource that'll solve your problems!" - once they add their email address a PDF is sent to them (it's the resource I mentioned
  17. Are there any plans to expand the available font packs in email campaigns? I would like to be able to choose fonts individually, the current combinations are very clunky and unattractive and detract from any serious branding in my opinion. Will there be any expanded options in the future?
  18. moreeatery

    Email

    Site URL: https://www.moreeatery.com/ Hi, Is there a way to send a customized email for different product the client buys? I don't see any options, but is there a piece of coding that would allow that? Thanks
  19. Site URL: https://neighbourhooddinners.com.au I have set up the option for delivery or pickup in our checkout, and ideally, I'd like to be able to automatically generate a different order confirmation email based on what option the customer has selected. Is this possible? How would I go about this? I'm not much of a coder so a bit lost. Thanks
  20. Site URL: http://www.swiftmotocross.ca/membership I have setup a form for checkout on my Squarepace site. The form is a waiver with the user having to check Yes, I agree upon checkout with a digital product. When this is sent to me after checkout, the description isn't visible in the email confirmation or the order. Is it possible to have the description of each form field be included in the checkout email? I have attached an example below. The description in the checkbox form is not sent to me, only the "yes, I agree" and the title "COVID-19 Waiver." Is it possible to include the disclaime
  21. Site URL: https://americancoopworthregistry.org/ The only info I see via our account Dashboard is that we're offered 3 initial campaigns for free. Upgrading to the $5/month plan provides 3 Campaigns/month, limited to a total of 500 Emails/month. Is there a limit on how many "users" we're permitted? Our treasurer handles emails concerning annual election of officers and director. We have a "Newsletter person" who sends out a monthly newsletter. I would welcome any and all comments you all might make about Squarespace's email campaign capability. Thank you! Jim Child, Maine
  22. Site URL: http://www.bsweat.com Hey guys I am Trying to use zappier to automate a few things but my squarespace store is not sending the client email over to stripe unless they have an account, can I inject code to the checkout page to push client email over to stripe? If so I did try and I can send a picture but it’s not working
  23. Hi! I recently set up a website and bought a squarespace domain, and would now like to set up a business email using the same domain name e.g. hello@domain.com However cheaper websites to set up email like BlueHost etc. don't seem to let me do so because the domain already has been taken (because I bought it through squarespace.) I know squarespace offer their own email but its not something I can afford at the moment sadly. I would be so grateful for any advice, I'm a complete newbie to this!
  24. Site URL: http://lrcss.com I'm looking to CC my in-house accounting team a copy of donation notifications whenever they go out from squarespace. How do I do that? I know I can download a CSV of transactions from the Donation section in the home menu but they want actual copies of the emails that go out to donors.
  25. Currently for me to get a copy of my monthly invoice from squarespace we have to login into the system and download the invoice manually. Is there a way to have monthly invoiced emailed?
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