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  1. Site URL: https://octopus-squid-al9k.squarespace.com On my main shop page, the preview images are not displaying correctly. It is showing the same image for all three products. The image is also an old image that I have removed. When you click on the items the correct image is displayed on the product detail page. https://octopus-squid-al9k.squarespace.com Pass: 1234 Any ideas? Thank you!
  2. Has anyone found a way to allow customers to get a shipping estimate prior to checkout? (preferably on the product page or in the cart) Currently a customer has to enter their email and go through most of the checkout process before getting the shipping price. Most research shows that this is a major factor in abandoned carts. Many smaller websites have this feature and it is surprising to me that squarespace has not added such a basic ecommerce feature.
  3. Site URL: https://www.jessicajoelson.com/ Hi, I am looking to take my personal account to a business account. I am currently paying annually for my personal account. If I pay annually for my business account will I be able to cancel it before a year and just go back to personal if I find it's not working for me. Will I be refunded if I cancel before the year is up or maybe that credit goes towards my annual personal plan payment anyway? Is there a way to do a free trial of the business plan while already having an annual personal plan? Very confusing. Thank you!
  4. Site URL: http://www.canyoudigit.com Hi! Is there a way create a shipping label through the squarespace dashboard instead of having to navigate to an additional site? I'm okay with using a plugin but would prefer not to navigate to another site. Thanks for any advice!
  5. I have a client who wants a website for a Beer Delivery service in Michigan, USA. For the ECommerce options - is there a way to verify age before purchase? And/or restrict products by age? Other examples of Beer, wine, or alcohol shipping websites would be appreciated as well. Thanks!
  6. Site URL: http://www.alfiescoffeeco.co.uk Hi, I've just set up subscriptions for my coffee beans. I've had a query from one of my customers who would like to purchase 3 x subscriptions for one type of product. Is there anyway of being able to do this or does the customer need to buy each subscription 3 times? Thanks
  7. I moved my site from Wordpress to Squarespace earlier this month and love it so far. I correctly connected both my PayPal and Stripe accounts. Stripe isn't having any issues, but PayPal is. I keep getting an error email from them and don't know how to resolve it. Here's what I'm getting: Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing: http://sensibility.com/store/ipn/ If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account. Thank you for your prompt attention to this issue. Thanks, PayPal Would sure appreciate some help in resolving this. Is it perhaps a page left over from my move that I need to delete? Cheers, Jennie
  8. Hi guys, fairly new to squarespace! I run an eCommerce store and a few of my products come in different colour options! I have seen on a few sites (not 100% theyre squarespace) That under the initial product image in the store page they have coloured dots which are click able and display the different colour options! Is this something I can do here? I'm currently running the Jones template! Thanks in advance! Josh
  9. Site URL: https://www.thedustyknuckle.com/ Hi there, We have a popular bakery website: https://www.thedustyknuckle.com/ We sell Cafe & Bakery products for either Delivery, or Click and Collect. I have created a hack way to do this by using Shipping Options and updating them on a daily basis: But what we really need is 2 have 2 different delivery options, which have a different checkout process; 1 Click and Collect, 2 Delivery. Because for example, Click and Collect customers shouldn't need to add their shipping address. And we don't really want to show 'Click and Collect' options for people who want Home Delivery. Can we have different checkout processes for different products? Image attached Can we offer Click and Collect or Delivery slots in a more user friendly way e.g. drop downs? I'm really struggling and considering using an online payments service, but would prefer to keep everything in Squarespace. Thanks for anyone who can offer some advice, even if it's confirmation that this stuff cannot be done in Squarespace and needs to be done outside of it.
  10. Site URL: https://partysloth.co I would love feedback on this site we just launched. It has a lot of custom CSS, including: custom cursor (sometimes this flickers upon hovering, any ideas?) moving images (using custom CSS) custom mobile flyout menu (does anyone know how to change the colors of the burger and cart icon when the menu is open?) Thanks in advance!
  11. Site URL: https://sunbug.info/shop Hi there- trying to figure out how to reorder these categories. Surely there's a way since that's a significant decision as far as how to present one's shop? Not seeing the option anywhere though. Thanks in advance!
  12. Hi, I was wondering whether someone happens to know, how I can add a category or a tag below the price in the product list (not product details). Thanks a lot
  13. My client wants to only show the 'Login' button on certain pages. Is there a simple way to hide it in the header on select pages (most pages on the site - it only actually appears on ~5 pages out of hundreds).
  14. Site URL: http://www.spbotanicals.com Hello SquareSpace community! I am new to operating on SquareSpace, and am hoping to receive some constructive criticism. I have transferred over from WordPress, and so far I enjoy the transition. The learning curve is not so steep, and that makes the design process fun. If there is any feedback that you can give me I would greatly appreciate it! Another pair of eyes is always helpful. Thanks in advanced! Kindest Regards, Leslie Sun Pure Botanicals www.spbotanicals.com
  15. Site URL: https://www.curltruth.love/home Hi, I am closing down my shop permanently, but I need to keep my website up, how do I disable commerce and shop completely. I am finding it frustrating that all the answers seem to end up being, leave it on cuz its good for your SEO, this is of no concern, I just want the basket and search icon gone with no trace and I cant seem to find the option. Help is much appreciated!
  16. Hello SquareSpace Community, I'm looking for guidance from experienced SquareSpace users. I have basic level of website design experience. (less than 3 years) A company reached out and asked for me to build a site designed to allow schools the ability to offer a single software product to their students at a discounted rate. I don't have an issue building the original site. However they want to be able to duplicate the original site, make small changes (Use a different domain, add the school logo, add an email address to be notified when a purchase is made at each individual school and change theme colors) for it to be used by multiple different schools. I understand that SquareSpace allows for the management of multiple sites under a single console and for the duplication of an original site. The only catch being, if you want E-Commerce capabilities (Payment Processing) you have to pay for a SquareSpace subscription on each individual site. Here are my questions. Is it possible to assign an email address of someone at the school to be notified when a purchase is made and low inventory for the single product on each individual site? Is it possible to route the funds from each individual site to each individual school? In other words can I link an individual Stripe account to each individual site under the same SquareSpace Console? Any insight that could be provided would be incredibly beneficial! Thank you all for your help and support! Josh
  17. Hello everyone, I'm shopping around at different web hosting companies and platforms like Squarespace for our new platform for hosting customer websites, and I'd love to get some feedback from anyone who has used the Squarespace eCommerce tools, and compare what they have to offer with the tools being offered by Duda (https://www.duda.co/website-builder/ecommerce) We've been using DNN (DotNetNuke) for the past 16 years for hosting school websites, but after MANY, MANY, MANY fails and frustrations, we're finally giving it up completely and are in search of a new website hosting platform on which to build school and community websites. After MUCH research and analysis of more than 80 different platforms, we've almost settled on the Duda platform and their white label package, and we’ve even built out our new primary marketing website as well as a few small test customer websites, which can be seen at https://www.iwantawebsite.com. The issue is that, although we're already underway with our new Duda reseller package, we're just not feeling 100% sure that we've made the right platform choice, and would love to get some true and unbiased opinions of our new site, the Duda platform as a whole, and how it might compare to what we could get and/or do with the Squarespace platform in direct comparison to what Duda has to offer, especially with regards to the Duda eCommerce tools VS. the Squarespace eCommerce tools. We still have not actively promoted the new website, out of fear that we might not be heading the right direction, so we need to really commit to it and launch it, or we need to jump onto the right platform (Squarespace, Weebly, Wix, something else???) immediately before we dig ourselves a deeper hole in the Duda world! Thanks for any help and insight y'all could give us, and don't be afraid to give any critiques or comments about our new site, any of our new test client sites, or any other advise that might help push us in the right platform direction before we get too far along and discover that we’ve made the wrong choice! Rob
  18. Site URL: https://www.leapandwanderstudio.com/ Just trying to connect Paypal for the first time to a brand new commerce store and get the pictured error when trying to accept 'Grant Permissions'. Have cleared the cookies and tried incognito browser as well Have confirmed (as per instructions here that Paypal account is business, no duplicate cards etc. Unfortunately cannot manually connect as in Australia and this is not supported for manual connection. Any help would be HUGELY appreciated
  19. Hi all, The Google Analytics integration between Squarespace has been working fine for a long time - we get all the relevant user data without issue. Recently we've added an ecommerce offering to our website. I've activated E-Commerce in Settings for the relevant View in Google Analytics but I'm not getting any data on the E-commerce tab. The Squarespace support page seems to imply that I won't need to do anything from this end, but am I missing something? https://support.squarespace.com/hc/en-us/articles/205815608-Using-Google-Analytics-with-Squarespace The Google Documentation says: enable Ecommerce in your reports and <---DONE add code to your site/app to collect ecommerce data. To complete this task, you'll need to be comfortable editing HTML and coding in JavaScript, or have help from an experienced web developer. <--- I assume this is handled by Squarespace? Not sure though. https://support.google.com/analytics/answer/1037249?hl=en Thanks very much for the help!
  20. Hi all, I'm building an online store for a client who's company will be like the "Grubhub of Craft beer." Delivering craft beer to people's homes in this one region (in the USA.) The beer money will be going straight to the liquor stores - and then the liquor store will pay my client his portion of the sales. In addition to beer, they'll sell pint glasses on the website. They'd like the money for the pint glasses to go to a different Account than the beers. Is it possible to set up some products to go to one account and other products to go to a different account? THANK YOU! Best, Rachel
  21. Hi everybody, I’m based in on Spain and working on a small project for the company where I work. I have an issue related to the currency display format. format display: €1,500.00 - desire format display: 1.500,00€ I didn't find any option available at Squarespace to change the format, so I guess it's necessary to inject code. I'm using version 7.0 - family Brine (Mentor model). Please, could you help me? Thanks a lot for your help, Jorge
  22. Site URL: https://www.parlourofwonders.com/ As the title says, I'm not receiving email notifications of new sales on my Squarespace store. I can view the recent sales in the Squarespace editor, but getting the emails would make my life a whole lot easier. This has been happening since around the start of May and I'm at the end of my rope! A month or two ago I had to edit my domain's MX records to make email work with G-Suite so my employees could message each other. Could that be impacting it? I still receive administrative emails from Squarespace, like when I change the email that's supposed to receive the commerce notifications, but nothing else otherwise. For reference, my domain is managed through a third-party, which is why I had to edit the MX records for G-Suite manually. I'm fairly tech-savvy, I just don't know where exactly the problem is! My guess is Squarespace, since everything else works fine with my current email setup, I'm just not getting the commerce emails I would like. Any help or suggestions would be very appreciated!
  23. Site URL: https://www.terroir-imports.com/products Hey guys, My ecommerce has the option for clients to select the quantity of services they want to purchase. I sell wine, but the products are sold by the case. Is it possible to indicate: 1 case 2 cases 3 cases etc. As opposed to indicating 1, 2, 3, 4, etc.
  24. Hello, i have already setup a webpage included an online shop. But i need to change the text and language from english to german, e.g. the shopping cart and the checkout (please check the attached screenshot). As my business will be in germany, customers will be german, the webpage and all text content has to be german, especially all text from the ecommerce pages. Otherwise its against the law and i guess i ll be forced to leave the squarespace plattform. Help is very needed. Thanks, regards Tom
  25. I would like to change the language of my shop in 7.1. Buttons like "quantity" or "add to cart" should be displayed in German. How can I do that?
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