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  1. Hello, I've recently opened up a membership community using the Squarespace Member Area feature. After a few months of testing we have come to a massive road block with regards to how membership fees are processed. We have a few beta members and we would like to offer them a few discounted months after purchasing while they test out the site. As well, in the future we would like them to be able to receive discounted months every time they refer a friend to sign up. What we have discovered: 1) Discount coupons can ONLY be applied at the time of initial member area sign up. There is NO WAY to discount any future monthly purchases or offer any type of referral program. 2) If you ever modify the purchase price of your membership area, it only impacts future purchases. There is NO WAY to modify existing members membership fees. Squarespace support suggested work around was ask our members to cancel their subscription, re-sign up at a reduced rate and then ask them to cancel AGAIN and sign up for a 3rd time at a new full rate!!!! I cannot believe that this is their actual solution. How unprofessional would that be for us to ask members to cancel and re-apply not once but twice. Apparently there is a feature on the Commerce side of SS that you can pause monthly subscriptions to products, however this same function is not available to the member area. I then tried to see if this was something I could manage in Stripe when processing their payments, but it wouldn't work. I would have to still CANCEL all my members in SS and then set them up as reoccurring payments in Stripe. This cannot be because as soon as I cancel them in SS they lose access to the membership area. If anyone has ANY recommendation on how I can get around this it would be greatly appreciated. I assume we will need to find a third party processing work around or move to an alternative platform that can manage things like discount coupons for existing members and allow us to have affiliate benefits.
  2. I have a user who has now used a free shipping code on two orders (separately) even though I have the box checked in the discount code as "limit once per email address". Am I missing something? I feel like this shouldn't be allowed. I don't want to necessarily cancel the order over a shipping charge but I also don't want it to keep happening. I've never had this happen before. Thanks!
  3. We are looking to offer unique discount codes and only apply to a specific customer so that they cannot share codes. Is this possible in Squarespace / can it be integrated with a third party? Any ideas or suggestions would be greatly appreciated.
  4. Site URL: https://www.firemaul.com/ We want to offer subscription based Physical products that include shipping cost in the price or qualify for Free Shipping. I can not believe we are the only ones who need this feature. Right now there is not a way to set up a manual $0 shipping rate based on a product or product category. And you also can not setup an automatic discount with a product category as the qualifier, the only options are "All Orders" or "Orders Over." Currently our workaround is to create them as service product, but the issue there is customers do not add a shipping address and Shipping Easy does not download the orders to ship them. You have to manually export all the "Service" orders and upload them to shipping system. I am still very surprised this hasn't been addressed before, especially with the increased demand for subscription based products.
  5. How can we create Buy One Get One (BOGO) Discount code? For example -- we offer classes and want to have a sibling discount: Register for one class, and the sibling gets 20% off the second class. Hope there is a solution! Or at least an easy workaround...... Thanks!
  6. Ive looked and came up empty handed. Is there a way to add thresholds pricing to quantities on items? For example, if you buy 1-10 of product A, its $15.99, but if you buy 10-20 of product A, they are 12.99. etc etc. I need a way to set the thresholds, and then hope that it also calculates it. TIA
  7. Hi there, Having fun with Squarespace 7.1 for the first time. Is there a way to generate a number of unique discount codes in batch? It is important for us to generate unique discount codes for our members. Creating them one by one is looooooooooong. So we're looking for a way to generate them in batches, and ideally export them from Squarespace for easier distribution. Alternatively, we're open to import coupons if this is also possible. Patrick
  8. There are a variety of details to consider when setting up your online store, all in service of the ultimate goal: helping your customers find what they’re looking for and complete checkout smoothly. Get a head start by brainstorming tags, categories, and subcategories so customers can quickly find what they are looking for and browse related items. Think early on about which shipping options and potential discount codes might serve you best. These kinds of decisions can have a direct impact on performance. How do you make sure your online store is set up for success? Share in the comments below!
  9. Site URL: https://www.sewingwithnikki.com.au/ Hi Everyone Is there anyway to accept these two discounts on the one sale? Eg. 1. I offer free postage over $100, I have that so it is automatically applied 2. I accept a voucher issued by our Government, I currently have it set up as a discount - if the customer spends more than $100 they input the code (Creativekids) and it takes $100 off the total. I then have a section set up in the cart where they input the voucher details so I can redeem it via our Government. I want to use both these discounts together, is this possible please. I am on the Commerce advance plan. Thank you
  10. This all started when I was researching to see if Squarespace offers any solutions that would allow you to set quantity-based discounts (i.e. $4/each, 3 for $10), and long story short - there isn't any which is a huge bummer. Then I'm thinking that maybe I could post a product listing and call it a "bundle", a "set" or a "box" priced at $10, and customers can select 3 products that are eligible for the discount as variants, but in this case, tracking inventory will be a huge mess. So my question is, can I use the same SKU in multiple listings? And what will happen if I do that? Will they share the same inventory cuz if they do, that'd be real nice. Please help! Thank you!
  11. I am trying to setup integration with an affiliate program. I'm sending an XHR to the affiliate on order confirmation (using the code-injection tool), but I can't figure out what the SquareSpace variable is to get the discount code. I need to include this in the JSON I'm sending. Does anyone know what that variable is called? What I have already is below. I've tested it with hardcoded data to confirm that it does work correctly, but I need to know what that "coupon" variable is on the SquareSpace side. <script type="text/javascript"> let request = new XMLHttpRequest; request.open("POST", "AFFILIATE_LINK"); request.setRequestHeader('Api-Key', 'APIKEY'); request.setRequestHeader('Content-Type', 'application/json'); request.send(JSON.stringify({ "coupon": promoCodeThatINeedFromSquareSpace, "amount": {orderSubtotal}, "customer_id": {customerEmailAddress}, "external_id": {orderID} })); </script> Thanks in advance for any help!
  12. Site URL: https://www.homebrewdice.co.uk Hi All, I was wondering what the best method is to offer people a Discount Code for signing up to our Newsletter. We have a Promotional Pop-up that appears upon visiting, and I'd like the incentive of a DC to get them to input. The ideal scenario is as follows: Someone visits the site The pop-up shows, and they input their email In their inbox, is a DC for 10% off their next order It's a single-use DC per customer / created automatically for them with a one-use limit Note: We don't send regular emails, only for big projects we are working on (i.e. a Kickstarter that's coming up), but otherwise the list is untouched. If anyone does something similar, please do let me know, but any advice is hugely appreciated 🙂
  13. Site URL: https://www.allergyvillage.com Hello I am looking to run an offer where any 6 products can be picked for £9.99, is there any guidance please? Best, Rhian
  14. Hi all, I'm looking to develop a new e-commerce site for our company and like the look of Squarespace. One thing I can't find the answer to is whether a specific group of customers can be set up with different pricing. So, when they log in, they get to see discounted pricing while other customers see the standard pricing. We deal with a lot of overseas resellers of our products and it's useful for them to be able to buy through the web site. Thanks in advance. Steve
  15. I've seen there are so many basic ways to offer discounts that are missing... how do you guys deal with that? For example: I want to give a discount to all owners of Product A for product B I want to give all current clients (who created an account) a discount I want to prevent discounts to be applied on items already on sale. I want to send a discount code only to people who have purchased in the past with AND are subscribed to the newsletter (for legal reasons)
  16. Hello everyone, I've been trying to find a go around for a bogo 50% discount code can anyone help me please? Much appreciated
  17. Is it possible to assign a discount to members when they are shopping on a squarespace site which has a public shop as well? A client is looking at automatically assigning discount to products in the existing shop for members...?
  18. Site URL: https://www.zaziplays.com Hi, We have recently expanded our shop section to have more products in it and will be adding more soon. we currently stock each product in two colours and are offering people a small discounted price when they buy a set of two or set of three (of the same product). we have done this buy creating a separate category for single item, set of two and set of three. We have then proceeded to have colour options that correspond to the amount of cups they are buying so if one cup just 2 options (colour A or B). if they buy a set of two they can choose (two of colour A, two of colour B or one of each) we then replicated this with sets of three with all the possible variants. While this works fine for now when we add 2-3 more colours for each product it will become very messy (a lot of colour options in the list to choose from. What I am wanting to know is how can we best simplify the colour choosing process for the customer? In an ideal scenario I would ant something along these lines; Customer can see the colour options displayed next to one another and they can add how many they want of each colour (Via text box, or increase and decrease arrows) and the website calculate the cheapest option for the customer (example 5 cups being a set of three and a set of two) I have thought of taking the colour options off and having a form attached to the buying process to capture the colours but I am unsure if this will link into Trunk which we use for stock management. We currently have the basic commerce plan but would upgrade to another plan if needed. I think I have given all the details I can, feel free to ask for more info if needed. Thanks in advance
  19. Site URL: https://www.praiseworthycandles.com/ I ahve a promotional pop up( currently disabled) I do not want to have a code on the pop up - I just want to offer 15% off. how do I enter that as a discount so it will give the discount when the check out. How do you define the trigger?
  20. Site URL: https://www.essentialseco.ca Hi, i am new to Squarespace e-commerce and am trying to set up a PROMO CODE for a gift with purchase instead of a % or $ off. Does anyone know how to do this?
  21. I have an item on my website which is constantly discounted as it's an upsell product. When I put the item in my basket and checkout, the only price displayed is the sale price. Is there any way the original price can also be displayed? Thank you in advance to anyone that helps! :)
  22. Site URL: https://balanceforcyclists.com/2021home Hello! I have three products that need to have distinct discount amounts on them, but need to use a singular discount code for all three options. It is a subscription service product, and only one can be purchased at a time. The pricing scheme and discounting is as follows: $9.95 > $1 off with discount code // $14.95 > $2 off with discount code // $19.95 > $3 off with discount code What I would like to have happen is that the client enters its discount code (i.e., "ABC") and that code triggers the appropriate discount depending on the product (or price level) chosen. I'll need to repeat this with different discount codes as well, the code is the tracker for a certain group's performance. Any help would be greatly appreciated!!!
  23. Site URL: https://fourgen.org I want to create a discount code for 35% off a certain product, but only if at least 4 in quantity of that product are purchased. It's basically a group discount for a training I offer. I can't find a way to set the discount so that it only kicks in if the quantity in the cart hits 4. Does anyone know if there's a way to do that?
  24. Site URL: http://www.whitecloudkiteboarding.com/shop Hi all I am hoping that you might be help to please help me with some problem solving. I have been trying to find a solution for the functionality that I am after for a quite a while now. I run a shop that sells kites. The customer needs a number of different products and I wish to offer a discount based on a combination of products. I looked at the Advanced plan and saw it offered the Automatic Discount feature. I could figure out from the video whether it would suit my needs but but I decided to upgrade anyway. All I've managed to do is get my site to automatically apply a discount if the cart is over certain dollar amounts. I see you can apply for a certain category but that's not what I'm after. I'm looking for a solution that says, if you add product A + B, get 5% off, if you add product A + B + C, get 10% off. Someone suggested that a 3rd party app might be able to achieve this, but I have no idea where to start. Please can someone suggest how I might achieve this. Thanks is advance!
  25. Hi, is it possible to change the text in this area ? doesn't fit in with what i want to do Thank you
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