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  1. Hey guys, I'm hoping I can get some help with an ecomm store I'm working on. I have a recording artist that would like some coming soon tracks in the store. There's no digital file for them yet - but for me to have them in the store it says I need to upload something. So I uploaded a silent track with $0 just so the 'coming soon' tracks are there. I've even got the button clocked so if you click it, you're taken to a form for when you'd like to be notified of its release. Which is GREAT - But with that a black track is added to the shopping cart for $0.00. Not ideal clearly. Any help would be greatly appreciated! Cheers Mike
  2. Site URL: http://www.makeup-etc.net Would be great for my customers to always have access to the file they have purchased.
  3. Site URL: http://kdigitalstudio.com/shop The lack of support for digital products on Squarespace is frustrating compared to other website platforms, especially with the growing community of digital sellers. That being said, I prefer using the Squarespace interface, etc. Are there any workarounds people have found to download a CSV of digital products (I know this is not possible traditionally)? There are similar digital sellers to me that are verified merchant on Pinterest, albeit likely using another platform to sell their digital products than Squarespace. This is the blog I was referring to when attempting to apply for the verified merchant program on Pinterest: https://andreali.com/news-blog/2020/6/4/how-to-connect-your-squarespace-ecommerce-website-to-pinterest-verified-merchant-program but obviously ran into issues since Squarespace won't let you export digital products. Is there anything I can do, or is the another program I am unable to participate in due to the limitations/lack of support for digital sellers on Squarespace? ๐Ÿ˜ž
  4. Site URL: https://www.abitorange.com/digital-quilting-patterns Hi my website is www.abitorange.com , It is about selling quilting designs in different formats as different machines requires different formats. I want to have my customer options to choose the format before buying it.. For example https://annebrightdesigns.com/product/cross-wires/ this is a product where customers are asked to choose the format so the buyer upon buying the design get that specific format in the digital download and not the all the formats. Please help me regarding this. I hope you will come with an awesome solution.
  5. Site URL: https://dqtrung.squarespace.com/all-photos/p/panoramic-view-of-saigon-river-and-the-cbd I have the same text of additional information for my digital products and want to set it as a default content for all products on my page to avoid multiple copy/paste. Is there any way to do that? Thanks.
  6. Site URL: https://www.selfemployedguides.com Hi everyone, Question for you. I am working on a website, https://www.selfemployedguides.com to help freelancers are sole proprietors learn how to set up their self-employed business. I would like customers to be able to order a license (for the digital product download). Ie. 1 or 1-10, 10-25, 50-100, etc. Is this feature possible with squarespace? Thanks for all of your help? NK
  7. Hi, I am having issues while trying to upload a digital product. It is a zipped file that is 95.7MB and it seems to upload up to 47%, then it stops. Am I right to think that the size limit is 300MB? My internet connection is steady, and I am wondering what is going wrong? Can anyone help please? Thank you!
  8. Site URL: https://fitguide.squarespace.com/ Hi, I have some free items on my site (https://fitguide.squarespace.com/ - P: FIT2020) and I'm wondering if there is a way that you don't need to go through the whole payment gateway when downloading these .... Thanks!
  9. Site URL: http://www.jonvphotography.com Hello all, I'm looking for some help in separating my pictures and my imported products from the printique app. Best way I can explain it is I have my base photos available for purchase so people can print on whatever from wherever, I also have my products from printique on the same store so the photos and the prints are on the same page, what I would like to do is add a page break with text like photos only for the top half and available for prints for the bottom half. Is there a way to inject the coding directly to the store all prints page?
  10. Hi there! I'd love to add a 'virtual postcard' function to our website where a customer can select 1 of 5 images, add a greeting/text of their choice and then it emails to a friend on all the same page. This would be free so the customer doesn't pay. Any ideas how I could do this? Thanks!
  11. Hello, can anyone please guide me how can i convert my existing physical or service product to digital product? any help would me appreciated. Thanks
  12. Site URL: https://www.thepivotquest.com/ Hi. How do I add a block to my 1-page website that offers a free eBook download in exchange for the visitor's email? I prefer a block rather than a popup. Can I upload my eBook to Squarespace so that the download link appears automatically, or must I use a third-party email service for that? Thanks!
  13. Site URL: http://www.gemmaknightyoga.co.uk Hi, My videos are currently hosted on Vimeo and Iโ€™m looking to sell a series or โ€˜bundleโ€™ of videos as a digital product on my Squarespace site. I want this to look professional without any added cost of members area etc. Is this only possible by sending a download link as I donโ€™t want my videos to be available to download.
  14. Site URL: https://www.hairdressinglive.com/coia-styles The embedded codes on the "enrol" buttons do not properly work on pages with two options. The first button displays the second class (Diamond lights) first and when you click "X", it will display the first class (Solar blends) which is supposed to be the only one directed. This error makes the second button to not function, which is supposed to be directed to second class (Diamond lights). Also, the "Purchase both masterclasses" button shows the subscription for the entire masterclasses offered in our site instead of only these two classes. We have already checked that the links for these buttons are properly coded, which makes the error confusing. Same goes for these pages too, which previously worked before: Hairdressing Live โ€” Golden Blonde Colour and Classic Salon Cut by Claudia Walsh Hairdressing Live โ€” Technical Precision on Curly Hair & Precise Salon Wearable Shape with Davide Spinelli
  15. Site URL: https://francischouquet.com Hi everyone, I have a shop where I sell fonts. Sometimes I publish updates for these fonts. How can I select the right customers to send them the updates? When I go in profiles, I can see the customers, but I can't filter them by product. I thought I could add tags to the products but it is not related to customers. And I don't want to tag ALL my customers manually to select them by product. So how could I do that? Thanks, Francis
  16. Hello, I'm in the process of setting up my website to sell digital products and I notice you can't have different pricing options like you can for 'physical products'. My digital products need different pricing depending on the license option you choose, but the exact same file would be downloaded when purchased. Is there a way I can create different price options for a digital product? I do not want to list the different license options as separate products as I think this would be confusing for the customer.
  17. Site URL: https://cafephotoaustin.com I am a photographer that sells multiple photos with same options. Is there a way to display the actual photo number and or be able to see the actual photo that was purchased? Seeing the photo number generated by the camera would be ideal. Is there a way to show the photo number for each in the gallery?
  18. Hi, we are working on adding some digital products to our site for sale. However we noticed the only option in downloadable products. Does anyone know a work around for adding a link instead? For example we have a custom content calendar we created in google we want to add.
  19. Hello, How do I prevent showing the digital files online and instead allow the digital files to be sent over emails only? Also, if there a way to extend the email expiry (currently its 24 hours).
  20. Site URL: https://www.heatherwineryoga.com/ I have a client that wants to remove the 24 hour deadline to download a purchased digital product. Does anyone know if that's possible?
  21. I'm planning to host a virtual summit on Squarespace. I don't have a summit package; on the advice of someone who has self-hosted and done the package deal and prefers self-hosting, I'm planning to use YouTube for videos and make pages on my website for each day of the 3-day event. We will have 15-20 speakers. Has anyone had experience with this/have tips or advice for me?
  22. All, Good afternoon! I'm exploring starting a new ecommerce site selling some specialized digital products and I was wondering where the digital data is hosted and if there are any speed limits on downloads. A typical digital product of mine should only be 2 - 5 MB, so I want to make sure there won't be any traffic issues. Secondly, I was wondering if we can break down the categories into sub-categories. I may end up with a category structure like the following: - Level 1 - Level 2 - Level 3 I didn't see anything that looked like that, but am only evaluating a demo site and am not sure if that is possible. Finally, is it possible to create filters that would allow customers to quickly find products across categories? I want the customer experience to be as easy as possible. If anyone has any questions, or if I've used the forums incorrectly and it would be best to break up my questions into separate posts, please let me know. Thanks in advance for any assistance, hope all is well and have a most blessed day! Peace, Pete
  23. Hello, Hoping I found the right crowd. I am offering a PDF download as a free gift for signing up to our newsletter. I have all the emails automated but I can't -link the download to the automated email -get the the link to auto download vs. open in a new page Is there a way around these? Thanks!
  24. Site URL: https://www.tattnessco.com/ I am trying to upload a DVD movie as a digital download for purchase in my website's shop in order to reach more customers with my product. I read Squarespace's help articles regarding digital products and I understand files can be no larger than 300MB. The original files for the DVD (menu, chapters and bonus features in separate video and audio files) are well over the file size limit (4.05 GB), therefore I created a zip file to reduce the file size but the zip file is still too large (3.88GB). I could remove the bonus features to reduce the file size however I feel that may not work and I would prefer to have the original DVD in it's entirety for purchase. How should I go about this? Would uploading the DVD to a file sharing site requiring a code to download be ideal? What are some examples of some sites? Thank you.
  25. Hi, I am looking to sell a digital product but this is customized based on the customer. I saw that for the digital product, an existing file has to be available for download but since this is going to be customized, I was wondering if it was possible to upload a file onto a customer account. Thanks!
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