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  1. Site URL: https://www.lerligisa.com/ Hi, I used a third-party (We Glot) to translate my website into French. For the checkout page, everything translated except for the word ''item'' and ''checkout''. (see attachments) Do you have the possibility to change the way the content is generated so it appears through HTML in your source code? Thank you, Eva
  2. Site URL: https://www.st-bede.com/ Version 7.0ā€“ Adirondack The cart icon and the words are not lining up and I've been stumped for 2 days on how to fix this issue. See attached screenshot for what happens when something is added to the cart. I don't want to rely on Express Check-out as a fix. Can anybody help?
  3. Hi there, I am building a small e-commerce and want to include a drop-down list at checkout where customers can select a charity to which I will donate a percentage of the proceedings. How can I implement this please?
  4. Site URL: https://balanceforcyclists.com/2021home Hello! I have three products that need to have distinct discount amounts on them, but need to use a singular discount code for all three options. It is a subscription service product, and only one can be purchased at a time. The pricing scheme and discounting is as follows: $9.95 > $1 off with discount code // $14.95 > $2 off with discount code // $19.95 > $3 off with discount code What I would like to have happen is that the client enters its discount code (i.e., "ABC") and that code triggers the appropriate discount depending on the product (or price level) chosen. I'll need to repeat this with different discount codes as well, the code is the tracker for a certain group's performance. Any help would be greatly appreciated!!!
  5. Site URL: https://pairosunglasses.com/ My curent checkout button on the shopping cart page is grey and I'd like it to match with the rest of my template (make it pink). The grey color is misleading to customers making them think the button is disabled.
  6. Looking to change the "Checkout" button on the cart page to redirect the user to external webpage. I would also like to change the text of the button to read "Continue to waiver"
  7. Site URL: https://honoremill.org/ A customer of mine got in touch with me because they were having a hard time completing checkout because they could not remember their account password. This made me notice that there is no "forgot password" option in our checkout and I'm wondering how to add one. I was in touch with Squarespace support who said that the only way to reset an account password is to go to www.honoremill.org/account but a customer wouldn't know to do that. My thought is to could create a "forgot password" hyperlink linked to the above URL in step 1. of the checkout screen, but not sure how to do that since the customization of the checkout screen is limited to theme colors, fonts, etc. Any thoughts or ideas are much appreciated! Thanks, John www.honoremill.org Basil template Squarespace 7.0
  8. Hi, Checkout page shows first thumbnail of product's "item" section instead of the thumbnail I defined in the "options" section. Doesn't seem logic to me, or did I miss something? The first thumbnail in the the item-section is the product picture I want to show first on the product detail page and is different than the thumbnails for product summary and check-out pages. Works correctly for summary pages but not for check-out. Help would be appreciated. Thx.
  9. Site URL: https://aicmuganda.com/sponsor/nantajja-noah I am trying to redirect the add to cart button (in our case, the "sponsor this child" button) from page 1 to page 2 rather than the product adding to the cart and allowing the customer to checkout on our site. It is important that this button DOES NOT add the product to the cart because the customer will be redirected back to the site once they have finished checking out. Ultimately, we need the customer to use this alternative system because we are a non-profit that needs to send information that Squarespace does not provide to the customer for tax purposes. Page 1: https://aicmuganda.com/sponsor/nantajja-noah Page 2: https://agapeinternationalchildrensmin.givingfuel.com/sponsor?staffId=B-191. THANK YOU!!!
  10. I want to use an upsell app similar to Candy Cart that will display a prompt to customers to buy another product at checkout, does anyone know how i might be able to do this? Thank you in advance
  11. Site URL: http://brownleepress.com/store2 I'd like to offer 'extras' before item adds to the cart. For example, a checkbox that would add to the price of the item: ā˜ PDF proof - ADD $3 ā˜ Paper Upgrade - ADD $10 ā˜ Rush Charge - ADD $20 Any ideas on this?
  12. Site URL: https://www.loesencial.mx Hello fellow Circlers, this is my first time posting here, so hi! šŸ‘‹šŸ¼ I manage an e-commerce website (loesencial.mx), and lately (last 6 months or so) we've been having serious trouble with fraudulent payments and card testing from people trying stolen credit card info. We've been trying lots of stuff with Stripe tools to prevent this, but we're still having trouble and losses with disputed payments. One of the tips the Stripe Support Team provided us is to add friction on the checkout process to avoid automated payment attempts, (we're currently having IP addresses attempting over 100 cards in less than half an hour), and our best option for that is to add a captcha before, or during checkout. I'm aware that Squarespace by design has an enclosed checkout environment, so I wanted to ask if anyone here has had similar issues, and if you were able to solve it, or if anyone has successfully added a Captcha on the shopping cart page. I don't have much experience in coding but I understand some of the basic stuff, so I'd appreciate any help on this topic. Thanks in advance from the whole team at our little leather goods brand šŸ™‚
  13. Hi there, I building a small e-commerce and want to setup an option where customers can choose to which NGO institution the brand donates a percentage of the proceeds to. Something like at checkout, the customer chooses from a list of 5 institutions. In this case, I believe the donation block doesn't work for because I don't want clients to pay extra for the donation, I just want them to select the institution of choice so the store can repass 5% of the profits to. Any insight on how I can make this happen? Thanks!
  14. Site URL: https://tian-yi-bin.squarespace.com/store/p/country-feast-set-gt5pn Hi Site password is checkout I would like to recommend and get customer add before going to checkout page. An example customer is getting a cup when he/she add to cart it immediately goes to a second page would like like to engrave on the cup add engraving services before going to checkout. There are 2 sample sites https://www.apple.com/shop/buy-iphone/iphone-12 https://www.thelightphone.com/products Thank you
  15. Hi there. Iā€™m new to Squarespace. I have an e-commerce website selling prints and I want to create 2 different stores within the same website. One for regular customers, the other for wholesale. So would need 2 different stores with 2 different checkout policies. Regular customer check out: no minimum spend wholesale: with minimum spend When I go to checkout option in commerce, I can see an option for minimum order but it would apply it to the whole site, rather than each separate store page. Any recommendations or ideas how I can achieve this? Thank you in advance.
  16. Site URL: https://alfiescoffeeco.co.uk I'm setting up automation for my ecommerce site where by when a customer places an order they receive an sms message as well as the standard SquareSpace email. The service I am using requires the phone number in E.164 format. Is there anyway of making this format the standard on my checkout page? For example, rather than the telephone number being 07712 345 678 it is +44712 345 678. Thanks!
  17. Hello, I am in the process of setting up a store on my website. My customers are from Germany and when they enter an address in the checkout and select via the automatic address completion (Google), the house number is put at the beginning of the street. But in Germany the house number are set at the end of the street. The order are transferred via API to an order fulfillment program and here the problem is then that the addresses are validated incorrectly. A way to disable autocomplete would be great, but is probably not possible according to this post: https://forum.squarespace.com/topic/162060-is-it-possible-to-disable-google-address-autopopulate-feature-in-checkout/ Is there a way to automatically put the house number at the end of the address field? Thank you and Greetings Anil
  18. Hi, is it possible to change the text in this area ? doesn't fit in with what i want to do Thank you
  19. As the title states. I am wondering if the following scenario is possible: A customer visits a Commerce store They browse the store and products and add several products to cart When they go to check out, a 3rd Party Credit Card Processing Company steps in, reads the dollar value of the Cart, and charges the customer separate of SquareSpace site. Is this possible?
  20. We are a small business that sells handbags of many sizes. We use carrier calculated shipping which works just fine for our mid sized and larger bags. Currently, we are have 3 shipping options that show up on our site: Retail Ground, Priority, and Priority Express. The Retail Ground option is only 5 cents less than priority, and no matter how much we tweak the dimensions and weights on our smaller bags, the lowest price we can populate is $8.20. We have the option within Ship Easy to ship First Class on these smaller items, but Squarespace will not give us the option. We are losing sales left right and center on these bags since the shipping costs are prohibitive. We have even received emails from angry customers accusing us of trying to rip them off with our exorbitant shipping charges. We do not want to over charge anyone!!!! Our smallest bag that populates on Squarespace as $8.20 shipping could go First Class for $3.00!!! Does anyone else sell smaller items on their site? How are you navigating the shipping process? We have been on a chat with Squarespace and they say it is not offered. So what are people doing then?
  21. I am wondering if there is no way to have a "cart icon on my e commerce site that is the Forte template. I have a shop and am realizing that no cart icon has ever appeared and there is no option for one on the "site style" section which every post/video explains that to be. Will I need to completely redo my site with a new template just to have a cart icon? I don't believe there is a way to change templates without completely redoing the site, is that correct? Or is there a way to change templates without having to reupload everything on the site? Thank you for the help!
  22. Site URL: https://shopboxfox.com/products/build I'm currently building out my store and I'd like customers to be able to create your own package which requires 3 steps/3 separate products to build your package. Once you select your first item by clicking buy now, I'd like it to be added to the basket and the button to take you to the list of products that are required for the second step. The second step would require different products at different prices to be added to the basket (up to 10 items) and then the third step would be the final product selection where the customer would click 'buy now' and this would take you to the checkout with all of your products listed there. See - I've been told this functionality is not in the basic platform. BUILD A BOXFOX (shopboxfox.com) see this for an example website. Does anyone know of a solution? Another website builder, third party, plug in etc.?
  23. Hi there, I have a sign-up form on my website, where I'd like the lead to be automatically redirected to the checkout form for a single product upon submission of the form. Is this possible. I'd rather not have to direct them to a page where they then have to click a buy now button for the product. Thanks!
  24. Site URL: https://cone-turbot-45as.squarespace.com Hi - deliveries from this site will only be made on Fridays, I'm looking to implement a calendar to make it clear you only have Fridays as a choice for delivery. An example is at https://www.peterinthepan.co.uk/cart (shopify site). There you have a calendar drop down with available Fridays displayed. I've been shown towards the workaround in creating a custom checkout form - but does anyone know if there are 3rd party plugins etc that might offer this instead? I'm not even sure what to look for as a title for that! Thanks Chloe
  25. Site URL: https://arugula-eagle-pdp2.squarespace.com/ Hey everyone, i'm new to squarespace. I saw that it is possible to edit the source code of our page when we have the premium advanced feature. What I want to do is to add support of mondial relay ( a relay point service), so for that I would need to add with javascript some code based on the mondial relay api. How could I acces to this checkout page, I pulled from git my website but I do not understand how this works and where my pages are stored so that I can modify them. Thanks for your help !
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