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Found 30 results

  1. Site URL: https://www.altamiraguitars.com.au/ Dear Community! I would really love some help with my site's mobile display! I have set up a SS 7.1 site and have formatted it nicely for desktop however the mobile functionality is terrible! I have asked SS and they simply say 7.1 doesn't allow customisation and are no help at all. Would really appreciate some help from you experts on code or how to fix this. Overall I'm very happy with Squarespace for computer display, just the mobile customisation and layouts are very poor, which is disappointing given the eyeballs on mobile phones these days. I've attached some video screengrabs as well - both of my site (Altamira Guitars) and my friend's SS site which is properly formatted and works well. My site is www.altamiraguitars.com.au and it's locked for now - the password is alt2020 1) The individual product pages: - the images for each product display as a 1:1 square, not my specified ratio so my images get cropped. They are also swipe through gallery instead of stacked images which I require since I have both portrait and landscape shots (photos attached). I want it to be stacked images in mobile as well and I know this is possible since other squarespace sites do this. 2) Overall shop page on mobile: i) The category filter is a terrible left to right slider, which is not obvious to consumers at all which means the categories right of the first few aren't obvious. I wan't a simple drop down category filter. I know this is possible as well since other squarespace sites do this. See my friend's site for reference. ii) The products are displayed as 1 column. I would like 2 per column. I know this is possible as well since other squarespace sites do this. See my friend's site for reference. I would love some help. Thank you so much! Cheers, Matt My Shop Page.MP4 My Product Page.MP4 How I want my Shop page to look.MP4 How I want my Product page to look.MP4
  2. Hi, I've set up a product page and noticed a bug perhaps? When there's more than one product image there appears a scroll bar that stretches far longer than it needs to making the site layout wonky. It there any way to hide the scroll bar? Does anyone know why it behaves like that? Best, P
  3. Site URL: https://www.campuspa.com/ If you visit the site on mobile, when you scroll down from the top of the page, the background image and header text "grows" a bit for the first ~1.5cm of scrolling before finalizing in a slightly larger size. It looks pretty messy and I can't figure out how to fix it. I thought it might have something to do with having a fixed header, but I tried changing the header settings to no avail. Any suggestions greatly appreciated!
  4. Site URL: https://antelope-octagon-t69s.squarespace.com/ Hi there, I was wondering if someone could help me with bug, on my homepage. Sometimes a white bar appears on my hero section (index page) I can't seem to remove? Sometimes it doesn't appear. Really odd. (Screenshot attached_ Password: Fostex1722! Any help would be much appreciated! Thanks, Oliver
  5. Site URL: https://betacellpodcast.com/episodes On my blog listing page, I have two types of metadata display: category (primary) and tags (secondary). But if the length pushes the metadata to a second line, there is a really weird line break in the category instead of just wrapping the tags. Only solution I can find is to eliminate tags so it doesn't wrap (not ideal) and shrink the text size (also not ideal).
  6. I recently had a client ring me up and say that he is no longer able to access his site backend, thinking this was just a minor issue on his side I logged in and to my horror all of my sites were gone! I suddenly thought I had let them all expire at once or something, but I can access them from the web normally. I even went through Squarespace's troubleshooting. Hopefully this gets resolved soon!
  7. Site URL: https://www.cosmiccatgroup.com/insights/ Hi I ran in a strange problem with a blog post. A post did simply disappear from the website, see here: cosmiccatgroup.com/insights/who-on-earth-is-cosmic-cat-group. The links now throws a 404. Once try to create a new post with same url I get the feedback 'url already in use'. So I did look in all trash folders to check if post got accidentally deleted, but no nothing there as well. Is this a common bug? Does anyone have a hint or solution? I appreciate any support. Best, Ben
  8. Site URL: https://probities.squarespace.com/config/pages I am building a portfolio site, which includes 3 slideshows of images. I have completed one, except that it seems buggy on the inside. In the first gallery I have 30 images. I uploaded jpgs that were 2500 pixels wide, as the maximum recommended size. Currently the slideshow seems to work, but in the gallery/image editor several of the thumbnails are missing. Also, some of the title/descriptions have gone missing. I have had to reload some of the images. I am reluctant to build the other 2 slideshows until I know what the problem is and whether it will cause more problems as I proceed. Does anyone have any experience with this issue? Thanks.
  9. Site URL: https://www.stephenwoodhams.com/fentiman-road We were about To launch our new website when we discovered that our Gallery pages don’t render correctly on the iPad when the user holds the iPad in landscape orientation. Only Part of the first image Is visible, it is not scaled and it is not possible swipe anywhere. Safari/Chrome same issue. It’s ok on iOS . Although I have given a URL, we have a lock screen in place as we want this fixed before launch - our MD uses an iPad Pro to present our portfolio to clients. I can remove it temporarily or provide the pwd via email if anyone thinks they can help. We have had utterly useless support from Squarespace which can be summarised as “yes, we are aware of this issue, we are working on it, but we don’t know when it will be fixed and we won’t tell you when we have done it because we don’t tell individual users about fixes”. Thank you so much SS. Really Wish we had chosen Wix - I see now why Squarespace support gets a really bad rating in Yelp. We have changed our launch date twice and now removed a date completely as nearly a month on there is no fix. thank you for reading, I hope someone can help.
  10. Hi all, The info is in the title. Anyone else having this problem? Thanks in advance. Tes
  11. Site URL: https://www.jackroland.net/ I am using the brine theme template on my Squarespace site and am experiencing a bug when using Custom CSS. have installed custom CSS on my pages, and assigned them to different background colors. When you enter the homepage, the background has the correct color background (orange). When you navigate to another page, the background is also orange, whereas it should be whatever I have it as in the custom CSS. For some reason it's bugged and you have to refresh the page in order to see the correct color. I am using this code in the Page Settings 'Advanced' tab <style> .Main { background-color: #F56626; !important } </style> I have the following site-wide custom CSS as well: .is-mobile-overlay-active .Mobile-overlay { @media screen and (min-width:641px) { width: 100%; } @media screen and (max-width:640px) { width: 100%; } } body { overflow-x: hidden; } .mobile-overlay-menu-main {margin-top: 50px; background-image:url(https://static1.squarespace.com/static/5b2671457c9327b7540a6f14/t/5e8897ead4929f67dfe53f51/1586010091443/Jack+Roland+logo.png?format=750w); background-position: top; background-size: 50% auto; background-repeat: no-repeat; } .mobile-overlay-nav-item {padding-top: 60px;} .mobile-overlay-menu {width:100%; z-index: 1;} h4 { font-family: Open Sans; font-weight: 400; font-size: 140px; margin-bottom: 1px; } @font-face { font-family: 'Equitan'; src: url('https://static1.squarespace.com/static/5b2671457c9327b7540a6f14/t/5eb1d31defd917670c27f543/1588712221989/Equitan+Sans+Bold.otf'); } h1 {font-family: 'Equitan';} h2 {font-family: 'Equitan';} h4 {font-family: 'Equitan';} .white { color: #FCFCFC; } .forest { color: #4D6557; } .contact { font-family: Open Sans; font-weight: 300; font-size: 12px; } .pink { color: #EED4D4; } //---Custom Fonts--- .Header-nav--primary .Header-nav-item {font-family:Equitan; text-align: center; padding: 0.7em;} .Header-nav--primary {font-family:Equitan;} Does anyone have any clue why the color backgrounds are bugging? Here are some screenshots. 1st image is the homepage 2nd image is the way the About page should load 3rd image is the way the About page actually loads
  12. Site URL: https://pelican-chiton-xwy4.squarespace.com/ Hello, I'm using buttons with a 1px border and is giving me trouble as some of the sides are disappearing at certain resolutions (see attached). I guess it might have to do with the browser (in this case Chrome) not rendering the pixel accurately. Is there any way to avoid this by happening any chance? Thanks, Xavier
  13. Site URL: https://www.dwaynemoore.me/blog Why doesn't Page Title shown on the web browser's section tab match the actual Page Title? It does not change when editing the Page Title. "Blog 3" was the name of the template for the blog, but I of course immediately changed the page title to just "Blog"
  14. Site URL: https://araraswim.nl/bikini-sets/gin-amp-tonic-bikini-set-7yajb Hello all, Happy Easter first of all. I enabled my site to show related products on every product's page, and added tags on related products so it knows what to show. However, if you go on my website link the related products block show a white "picture" where the related product image was supposed to be and you have to hover over the products to actually see the product picture. This is quite strange and I don't know how to fix it. Can anybody help? thank you very much!
  15. Hi guys you might be able to help me, as the problem appears again and again. I've included Vimeo films into my Squarespace page. It happens 3-5 times per day, that the videos are not able to play at all. It just says "It's no able to play. Try again in a few minutes". As youtube videos always play smoothly. Is there a Squarespace bug, that causes the trouble? Or is there anything else I can do? Cheers for your, help.
  16. Site URL: http://gregorylassale.com Hello all, First of all, I am looking for general feedback on my website. I built it from scratch myself (with the help of a few plugins and code gleaned here and there) with no prior experience FWIW. I am looking for help with 2 display bugs: - Upon loading the homepage, the center text blocks are first displayed up on the rage then "jump" back to center of the page where they're suppose to be, - This does not happen all the time, but if you try several times, the block texts of the intro pages (my site is bilingual) https://gregorylassale.com/english and https://gregorylassale.com/french is displayed, fades out and then back in. It's only supposed to be animated to fade in via code injection. I would appreciate any help with those issues. Thanks
  17. I am developing a website using the Minetta theme (latest version). When I am editing gallery content blocks, the scroll bar in the pop up window for the gallery doesn't work. This means I cannot scroll down to reorder images in the gallery. See screenshot attached. I have tried on Firefox, Safari and Chrome on two different computers and no luck. Could someone from Squarespace Dev team please look into this? Thank you.
  18. Site URL: https://magnolia-tulip-bkar.squarespace.com/ Hi brains trust! I'm building a website for a client, and occasionally, thin horizontal lines will appear across the page. They come and go when I resize the browser. I know this has something to do with my custom html implemented illustrations (the blue botanical ones) possibly mucking something up but I can't figure out a workaround. See screenshots from client. Could anyone help me find a quick solution to this finicky problem? https://magnolia-tulip-bkar.squarespace.com/ pw: demo Thanking you in advance.
  19. The Grid Overlay layout for portfolios has a problem with its display of titles on mobile. Because the layout relies on the :hover attribute to display the title, this is never triggered on a phone or a tablet. There are other posts on the forum about this, where workarounds have been suggested--using media queries to always display the title on small screens--but it shouldn't be necessary to add hacks just to get titles to display properly. Personally, I would consider this a bug in the layout code. Given that for most sites, most visitors will be using a mobile device, there should be a good fallback when there is no mouse to trigger the :hover behaviour. The other problem with the media query hacks that have been suggested, is that they are only good for a phone, and don't deal well for viewers on an iPad (or other tablet), where the page size can be as big as on a desktop, but there is still no :hover support.
  20. Site URL: https://www.paulspixelart.com Does anyone know where to find release notes? I'm tracking many bugs and I have no idea how to determine when a bug is fixed? I'm just hoping I don't need to retest to figure this out.
  21. Site URL: https://www.4relh.com/ Hi There As you'll see from my example, the Poster image blocks we're using have changed to white text on a white block for some reason, rendering them illegible (this has happened on multiple 7.1 sites we're working on) Can anyone give me a fix for this, I cant seem to make it work. Also, we've tried going into design and changing the color of the text, this was unsuccessful as the text color is already set to black. Thanks Robbie
  22. Hi there, We have been trying to use the Aktiv font in our web site and it seems to cause a large space to be created on links between the text and the underline beneath it. The underline is far from the text and doesn't look like an underline. Is there someway to work around this issue and still use the Aktiv font? This also appears to be a bug, so I'd like to know how to file a bug report, too. Thank you! Best, HQ
  23. I have encountered the strangest bug on a new site I am creating. When I create two blog posts and edit the second one, it changes the first post as well so that they are both identical. If I go back to the first post and change it back to it's original post it changes the second one to match it. I tried deleting the blog posts and starting over but it is still happening. Is there anything I can do to fix this? You can see my posts at https://www.realmodelstories.com/stories The titles and text are able to be different, but as soon as I add a youtube video and image gallery it changes the youtube video and image gallery on the other blog post to match the new one, and visa versa when I go back and re-edit the old one. So weird.
  24. Hello, I am using a cover page named "Harbor" where you have a single page that not related to your main website. This cover in particular gives the user a link to google maps for a location that the admin can choose. The page I created is : https://www.carme66.com/carme-club-location After set up the page I have noticed 2 problems, one is within the desktop version and the other is in the mobile version : 1. desktop (attached image) = When you are within the page setup, the map is shown above with a segregation that you can put a text below. The problem here is that when you open my above link you can not see any segregation and most importantly you will not be able to click on the map in order to create a route. 2. Mobile (no attachments) = Using the mobile version and opening the same link above you can see the segregation, however when you click on the map it brings you to a completely different location ( even knowin I set up the location right, also I removed the location... used another, etc.. etc..) Another test I did was to setup a completely different location in Madrid for example.. later when I click on the map it brings me to the UK....... lol Please let me know if there is something I am doing wrong of if this is really a bug within the cover page template. Many Thanks
  25. Hello SQS Circle, (cc: @MollyCameron) Felt I need to share this glitch with you happening on the York template. It happens every time you reload the page on all browsers. I submitted a video to support which is attached here. It looks like the navigation on the right is being loaded inside the logo div on the left, then placed to the right. This makes it jump which is obviously a bug. My sites affected: - betinadutoit.com - ulrichknoblauch.com - undonestore.com (here it's happening to the logo - using Clay) Has any one found a work around while Squarespace frantically scurry to fix this (I hope so SQS as this is a serious problem to my clients)? Thank you York-Menu_glitch.mov
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