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  1. Site URL: https://kodyjames.me Hello Squarespace friends! It has been a long time since I have done creative work and I am trying to get back into the swing of things. I built a website to market to my local marketing agencies here in Sacramento as a type of resume. I would love your thoughts and opinions on how I can make myself stand out to the industry and if you have any questions for me on anything I would love that too. I would also like to know if anything seems broken or does not operate correctly as that is my major concern. Thank you all for your time and keep creating amazing things!! Kody James
  2. Hi all - Sorry to master the obvious, but can anyone confirm for me that there's no way within Squarespace Analytics to track clickthroughs from text links or images? I know you can track clicks on buttons and forms. I know you can create trackable links to/from ad platforms. But I just want to know how many clicks I get on a plain-old text link (and ideally, how many times a PDF is downloaded, but I know that's too much to ask). I know Google Analytics is far better than Squarespace Analytics, but I'm just starting out and would really like to avoid being overwhelmed by GA if at all possible. Many thanks for your help! Best, Cindy
  3. Site URL: http://www.canadiankendamas.com Hey folks, My client would like to view a breakdown of traffic to their site by their (4) domains. Any tips? I'm not seeing an option for this in analytics. Thanks so much, Yitzy
  4. Site URL: https://thefavoriteco.com/ Hi all, I have no idea what's going on. I suddenly see lots of direct traffic in GA going to this url: http://www.thefavoriteco.com// (I don't know where the extra slash is coming from in the URL or why there's so much traffic to it/ and time spent on page). Has anyone had this issue? I just found this post and maybe it's the same issue? Thanks!
  5. Site URL: https://www.speakeasyathome.co.uk/shop Whilst the Product sales analytics is useful, does any one know if there is a way to tweak it to display product variants, not just the general product? I.e to be able to see what you have sold in different sizes, small large etc. If there is a way of doing this or a work around, I's be very interested to know. Thanks!
  6. Hello Squarespacers, We're new to Squarespace - just started using it for our company's website. We don't do online sales so it's just for info, news, etc. We started the trial 23rd July, and signed up (paid) on the 12th August. Analytics only shows 3 visits which were on Aug 13th (see attached). I set up Google Analytics on Sep 2nd and can see we're getting >100 pageviews per day. When I contacted support they replied "I can confirm this is just to an issue on our end with the data not being currently shown in the traffic panel in the analytics panel. Thank you for reporting this behavior. I have reported your issue with our Design and Engineering teams for review, and they’ll use this feedback when implementing fixes and improvements in future releases. Please keep in mind that there are many moving parts we need to address before any changes are made, and we can't guarantee changes to this behavior in the immediate future. That said, all feedback is reviewed and your continued input is always encouraged. There is an issue that is preventing the data from being shown, which our engineering team are working on as we speak. I can not give a certain time frame, but they are working on it to have a fix in place as soon as possible, as we understand the urgency for our users." Are other experiencing this problem? Is it broken for everyone? Does anyone have any suggestions? Thanks, Ian
  7. I wanted to know your experience with task managers and which ones do you find more effective
  8. Hi there, Does anyone know of a way to capture clicks/listens to an audio block? Is there a capability within Squarespace for this? I know there isn't for podcast tracking but I'm wondering if a capture for just a regular audio block is possible. Thank you!
  9. Congratulations, the first big step has been taken - you launched your website! Now, it’s time to check how it is doing. Monitoring Key Performance Indicators (KPIs) for your site will help you determine its performance, uncover optimization opportunities and ultimately assist you with converting your visitors into actual customers. Squarespace Analytics is our website reporting tool, designed to empower users with a wide range of insights including pageviews, conversion, sales, referrers, and bounce rate, that can offer a clear picture of how your site is performing. Set yourself up for success thinking through what exactly you want to measure, why you are measuring it, and what actionable steps you’ll be able to take. And through the Squarespace App you can have this info accessible on the go! The most relevant and useful metrics to track are certainly dependent on your website and business goals. Nevertheless, there are some claimed key website KPIs that should require attention like conversion rates, mobile vs desktop traffic, or traffic sources. Which are your top ones and why? Tell us about them in the comments below.
  10. As you we all know Google Analytics allows you to exclude visits based on IP addresses so staff visits and/or visits from the offices of the client, or even mine for testing purposes, will not be part of the analytics. It would be great if Squarespace offers that option as well. Some smaller clients of mine do not need Google Analytics and are very happy with the analytics offered by Squarespace, but because they are smaller companies, their visits to the site, or even my visits to check something, are skewing the data somewhat. If I can exclude those visits, the data will be a better representation of ACTUAL visitors. Shouldn't be that hard I would think? Anyone any thoughts?
  11. Site URL: https://www.janela.ca Hi, Wondering if there is a way in squarespace 7.1 to view webstie editing activity. I'd like to track the time it took to develop my website from start to finish.
  12. Hi there, We have just run a sale promotion on our Squarespace store by putting some items on sale price. I'm now looking to run a report that would show much the promotion 'cost' i.e. what would the revenue have been if we had sold those discount items at full price. Can anybody please help with this? Many thanks! Steve
  13. Site URL: https://www.map-ebt.org/snap Client wants to send out texts with unique urls to track their analytics. Examples url is https://www.map-ebt.org/snap-1 which redirects to webpage on site https://www.map-ebt.org/snap. I have mapped the url on the site so it redirects, but do not see any analytics results. Any thoughts? The Squarespace URL Builder does not seem to allow for tracking on any url it seems like that service needs to be attached to paid ads from fb, ig, etc. Any thoughts on how to track, do I need to make a page on Squarespace with the /snap-1 url to make this work? other steps? Thanks, David
  14. Site URL: https://www.machinevisionbar.com Hi! While analysing my Traffic Source on the Squarespace Analytics I noticed that almost 50% of my referrals were coming from my own website (https://www.machinevisionbar.com) I'm not quite sure what it means? Does it mean that my traffic number might be false, and that 1 unique visitors is actually counted as a few visits? I'm not sure if what I'm saying is clear, but please let me know if you have experience the same thing, happy to discuss. thanks ! Marianne
  15. Site URL: http://vibemade.com/ Hi. I see we have Analytics for "Top Operating Systems by Visits" — is it possible to know device types or breakpoints? Making headline optimizations for smaller and larger iphones is challenging. I'd want to know if smaller/older devices are a significant part of traffic.
  16. Hi, I've just launched my squarespace shop (coming over from big cartel). I ran some tests the other day and had someone checkout on a test product, all worked fine and the sales showed up in analytics. I launched my new products tonight and had an influx of orders, however the sales page is only showing the 2 test orders from a few days ago. The orders are showing in the orders page - but no sales data. In bigcartel the orders/sales/revenue info is really clear and intuitive - is there something I'm missing, how can I see my sales data? Orders are showing up under the orders tab, and I can check revenue via my PayPal but that's a clunky work around. Thanks in advance!
  17. Hello, I enjoy tracking my sales via Analytics>Sales By Product. Until recently, the left hand most column (now replaced with a grey box) displayed the image of the product which made it much easier to scroll up and down the analytics. Has this now been removed?
  18. Site URL: http://www.wellroomva.com I sell gift certificates through the scheduling portion of squarespace. These certificates are redeemed for various services: customers book appointments for a service through squarespace and use some (or all) of a certificate for the appointment. I have not found a straight-forward way to report on the redemption of gift certificates, so I understand how much is outstanding, what amounts have been redeemed for the various services I offer, or which certificates have an outstanding balance so I can communicate with the customer to encourage their patronage. Ultimately I need to be able to migrate the amounts used from the gift certificate liability account to revenues in my accounting software and I don't want to wade through all the transactions to find the redemptions. Anyone able to provide some guidance? Thanks!
  19. Site URL: https://www.excelquestions.com Hi all, I’m having a little difficulty with getting analytics on image block clicks. I run a site which provides Excel Questions for people to answer. I have downloadable workbooks on each category page of my site, these files are attached to images and I don't really want to use the standard black buttons. I previously used external links to Drop Box via tinyurl to track downloads but for SEO and making things cheaper, I moved it all into Squarespace. However, Squarespace doesn't provide analytics for image block clicks and I really need this data to monitor performance. Has anyone got third party suggestions to allow me to track the clicks on my content? Thanks, Tom
  20. Site URL: https://www.thejub.com/ Can someone please help point me in the right direction or have a suggestion on why my website generated additional AMP url's this last month? No one seems to be able to understand why this happened or how to fix it (Squarespace or Ezoic). Before the change/error, we had our main url and regular AMP url which worked out great. Sometime in late February/early March we saw a dip in traffic and after reviewing analytics, noticed that there were additional AMP url's (extremely long) that were generating traffic from the website. This happened to a bunch of our pages - here's an example url. https://www.thejub.com/millennial-career-resources/jobs-that-pay-the-most-without-a-degree-good-paying-jobs-no-education?back=https://www.google.com%2Fsearch%3Fclient%3Dsafari%26as_qdr%3Dall&as_occt%3Dany&safe%3Dactive%26as_q%3DBest%20jobs%20without%20degrees%202021%26channel%3Daplab%26source%3Da-app1%26hl=en&format=amp Something common we noticed across each of these long urls was (?back=https://www.google.com%2Fsearch%3Fclient%3Dsafari%). You can also see from the attached image that Google pulls this "support.google.com" result ahead of my original AMP url. I've added the three URL's below with an image I pulled from the Google AMP tool to help paint a picture of what I'm seeing. Someone mentioned to try and clear the AMP cache but I was told I'm not able to do that through Squarespace. Any help or thoughts would be greatly appreciated! Original URL: https://www.thejub.com/millennial-career-resources/jobs-that-pay-the-most-without-a-degree-good-paying-jobs-no-education AMP URL: https://www.thejub.com/millennial-career-resources/jobs-that-pay-the-most-without-a-degree-good-paying-jobs-no-education/format=AMP Additional/Unknown AMP URL: https://www.thejub.com/millennial-career-resources/jobs-that-pay-the-most-without-a-degree-good-paying-jobs-no-education?back=https://www.google.com%2Fsearch%3Fclient%3Dsafari%26as_qdr%3Dall&as_occt%3Dany&safe%3Dactive%26as_q%3DBest%20jobs%20without%20degrees%202021%26channel%3Daplab%26source%3Da-app1%26hl=en&format=amp
  21. Site URL: https://www.machinevisionbar.com Good morning, I've noticed that when someone fills and submit a form on my website, it doesn't appear on Squarespace Analytics. I receive the email in my inbox, but not on Squarespace Analytics. Has anyone had the same issue? How did you fix it? Thank you very much in advance ! Marianne
  22. Another couple of reasons to hate Squarespace! It's a daily thing now 🙄 1. So Member Areas does not report transactions in Google analytics - this is a bug "that a couple of people have reported". Just a couple?! Doesn't anyone run a business that uses Squarespace member areas?! 2. SS lock Mailchimp out of a detailed integration with the ecommerce side. So I can't view which of my squarespace email campaigns brought me business. This means that now I am basically completely blind to what is bringing website business. I've got some s*** manual workarounds that only half work. Does anyone have any suggestions for how I can push squarespace ecommerce data over to Mailchimp? I am looking at the automate.io bots but I think I am pushing my luck with this use case. Yours despairingly Neil
  23. Hi, I used to be able to view weeks of activity on my page, using the analytics page on Squarespace, but now it will only show me a week's worth. Is anyone else having this issue too? Does anyone know how to fix it so I can see all the activity on my website again? Many Thanks. CharlieBrown
  24. Site URL: https://watercleanupflorida.com/ Hello Squarespace. We are trying to get goal tracking set in Google AdWords or Analytics, but we can’t do that with the platform. After our site’s contact us form is filled out and submitted, the URL stays the same. We cannot track it in adwords or analytics unless a new URL is shown. Do you guys have a solution to this? I notice there's an area where you can connect Google accounts? But that seems like its just Google search console. Thank you.
  25. Site URL: https://bigjeffjohnsart.com/ Hi everyone! This seems like such a simple thing I need but no one seems to have an answer so I’d be soooo pleased if anyone can help. I have a store that sells artwork and they come in three sizes. I need to be able to run a report in the shop that shows me sales by product and by size. Is there a plug-in or some way of doing this?! Thanks! Store Is https://bigjeffjohnsart.com
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