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  1. Site URL: https://dollybedesigning.com/ Hi there, I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper
  2. A lot of my clients are social media managers and paid social marketers and are getting very worried about the iOS 14 update. I can see that Squarespace isn't a partner so wondered what others were doing about this and whether anyone was 'worried' about it. Do others see this as being a big issue? I'm still looking into it myself so not sure about how greatly the tracking is affected and whether Pixel events will stop working completely or whether it's only an issue for large businesses tracking a high number of events such as large ecomm or coach with multiple landing pages / lead magnets?
  3. I am working on a clients site trying to sync her Squarespace products with Facebook Catalogue. I have followed all the steps as instructed but when I use the Microdata Debugging Tool it says the "id" is missing (see screenshot of error message). I have checked all products in the store and they all have a product id (see screenshot of .csv product file). I tried reloading the Facebook Pixel to try refresh the information and that has not worked either. Any insights where the "id" information is meant to come from and how I can enter this into the Squarespace store? Thanks
  4. Hi, does anyone know how to create a google analytic opt-out (and facebook pixel) with tag manager and Squarespace? The codes we tried did not work. I think because they were php scripts. The ones we used in the google tag manager with html link to sign out did not work either. Is there anyone who has a running opt-out solution?
  5. Site URL: https://storiesone.com Hello everyone, I am struggling to add a facebook pixel event on an image link click on squarespace. On the website it is the join Discord image, that open our Discord link and I want to be able to target people that perform this action most of the time. First, I tried to use the No code facebook pixel event manager solution but it doesn't recognized the event when I click on the image. Then I tried using the code injection solution but still doesn't work. I have injected this code inspired from a stackoverflow post in the squarespace code i
  6. Greetings Circle Community! I hope you are all keeping well. I'm a UK member and this is my first post. I'd really appreciate your help solving an issue I'm having. Here's a summary... I have a client with two websites, one on Squarespace and another on a different platform. I can connect both URLs to the same Facebook pixel HOWEVER when I go to set up Custom Events for the Squarespace URL it won't let me...the pop-up box comes up briefly and then disappears leaving the message 'Action not available'. How do I overcome this issue? Thank you to anyone who is able to assist.
  7. Site URL: https://www.lilacroots.co.uk Hi all, I am having serious trouble trying to connect one of my websites (www.lilacroots.co.uk) to a facebook pixel. I have set it up in exactly the same way as my other site (www.lilactreemakes.co.uk) which is working perfectly. On both websites, I created the pixel on Facebook Business Manager, and added it to the "Marketing" section on SqSp. I did not do any coding at all; that's why I pay for SqSp so I don't have to code! The LILACROOTS pixel is firing fine, and appears to be collecting exactly the same event data as on my LILACT
  8. Site URL: https://www.kellyherrick.com/ I'm not tech person and i'm having boundless trouble getting my facebook pixel to work on my squarespace site. Squarespace help desk suggested I try here. I added a pixel code injection as per the instructions. but then had to delete it... not sure if I've deleted all the code, and now it won't let me add a new pixel code. I was wondering if I should delete line 13 in the attached image? It looks similar to the other code I deleted (don't judge me, lols!). I have also attached a pic of the error code I get I have added the facebook pixel chr
  9. Site URL: https://www.telaclothing.com.au/ Hello, any help would be appreciated! I have set up a catalog in facebook business but it keeps showing up with these errors Set up: Added pixel code to the squarespace marketing page, and followed instructions to create a catalog with google sheets. From everything I have read, I didn't see anything that mentioned adding any code to the website, is this a step I have missed? There's nothing wrong in the events screen,
  10. Bear with me because I'm not especially well-versed on this stuff, but I'm trying to put Facebook Pixel events on different pages of my website where I'm selling physical products. I've successfully inserted Pixel events on different pages in my website and they're working fine, but I'm not able to (don't know how to) put events on the Cart, Checkout and Order Confirmation pages. Squarespace doesn't give me any access to edit or manipulate those pages at all, so how do I insert trackers on them? Is it possible?
  11. GA4 tracking implementation is in Beta and will eventually go and replace Universal Analytics (UA) as the measurement code for tracking via Google Analytics. There is going to be a lot of work involved as many big companies have UA wrapped into their analytics. If you are setting up a new website Google will, as usual, attempt to force you to implement GA4 because they do love getting people to test their stuff for free! However, you will find that you can select an option that will give you a standards UA- analytics code. If you have a Google Analytics code running already on your w
  12. Site URL: https://wilson-homes.com/ I have created several Facebook pixels for different pages/communities that exist on my website. I want to add a separate pixel for each. I went to Marketing > Facebook Pixels and Ads, and found the field to enter a Pixel ID. But it looks like it applies to just the one site overall. How do I add multiple pixels to target specific pages in SquareSpace? Is there a way to do it with installing base code? I'm new to this, go easy.
  13. Hi Kelly, Also experienced similar issues myself, there is no easy way of working with facebook or squarespace on these issues! I found this on the squarespace site, which may help with removing and adding facebook pixel: https://support.squarespace.com/hc/en-us/articles/115015760107 "I don't have pixel code in Code Injection, but I still see an error message when I add my pixel ID If you're seeing a red error message in the Facebook Pixel panel, but your Code Injection panel looks correct, you may have Facebook Pixel code in Google Tag Manager. To fix this,
  14. Site URL: http://www.soynaturistacr.com Hi everyone, I'm trying to set an event for my Facebook pixel and I need to indicate the thank you page url so it can be taken as a purchase. I understand that the equivalent of this thank you page should be the order confirmed page, but I also understand that this page URL changes with every purchase, so I don't know what link should I set. Hace anybody set a Facebook pixel event like these or know how can I do it? Thank you!
  15. Interested to know if anyone has successfully blocked Squarespace's integration of Facebook Pixel from firing page views until consent has been obtained by the user? Facebook's GDPR page recommends injecting this snippet to revoke consent until it is obtained and before the page view triggers: fbq('consent', 'revoke'); The issue I'm having is that if I run that in a Code Injection before Squarespace's integrated Pixel code runs, the 'fbq' Javascript function is not defined yet. If I run it afterwards, the Pixel has already fired before consent has been obtained. I'm after a pu
  16. I am trying to set up a Facebook pixel for my site. I am selling services, not physical products. "Creating Facebook ads for your products" page seems to indicate that i can't use the fb pixel for a service product - is this the case? If so, why is this? Can I manually install code to get around this? Can I install the pixel to track other things like traffic to my site and not the product checkout process? Thanks!
  17. Hi - Is it possible to have more than one Facebook pixel connected to a site? We have a product that we're selling in conjunction with another organization, and both organizations want to promote/advertise the product. Squarespace support tells me this isn't natively possible, but has anyone found a solution? Thanks in advance!Dahna Goldstein
  18. Site URL: https://www.may11hairoil.com/ Hi there, I want to use Google Tag Manager to track my conversions from Google Ads on my website but the tag is not firing. I have successfully removed Google Analytics code from the back end and replaced it with Google Tag manager. The following tags are firing correctly: -Google Tag Manager -Facebook Pixel -Adroll Pixel -Google Analytics -Google Ads Remarketing Can anyone please help?
  19. Site URL: http://maisonsantal.com Hello ! I made a research about the same question, and tried to copy/paste some code that I found here but noting worked yet. I would like to improve my mobile view : the categories on top of my shop are cropped on mobile view ! (see on 1st pic below) I would like to have it like second picture below : a small dropdown menu only for the categories. Or at least, all my categories on an uncropped line ! Please, how can I do that ? 😰 (I already add a facebook pixel code in the home/settings/advenced/code injection and in header of the sh
  20. Site URL: http://www.shapelyevents.com/shop Hello, I have spent the past 4 hours trying to update my Facebook catalog so people can shop on my Instagram to no avail. I didn't have a problem before on Squarespace's old templates. Now that I've update to their new templates I just cant figure it out. I tried to do it with a pixel and I couldn't figure that out so I wen tot download the spreadsheet option. When I went to upload the spreadsheet I'm getting so many errors. 1) I would love to do it via the pixel option being that it would upload automatically but for some reason I can't f
  21. Hi I wrote a guide about using Shopify Buy Buttons with Squarespace that may help you. To answer your specific questions: 1. if switching, will it screw up my facebook pixel? When a customer adds a product to the cart, this transaction and the remaining steps to checkout will not be occurring on Squarespace, they'll be happening on Shopify. The pixel on Squarespace therefore won't track AddtoCart, InitiateCheckout, AddPaymentInfo, Purchase and so on. Shopify has similar features. 2. when I switch over will it affect other payment methods i already have connected on
  22. Site URL: https://www.myofascialmississauga.com/clinic-reopening Hi everyone, I currently have two buttons on this landing page myofascialmississauga.com/clinic-reopening and i'm looking to implement a facebook pixel to fire two different events for each of the pixel. The Number to track - Contact conversions The Book Now to track - Schedule Currently I have a code implemented as such: <script> window.Squarespace.onInitialize(Y, function() { var btns = document.getElementsByClassName("sqs-block-button-element"); var i; for
  23. Hello! Try adding the Facebook Pixel Helper Chrome extension into your Chrome browser and see if that provides any helpful info. When I went to your site it did register a FB pixel but said it wasn't activated for tracking page views yet. It does appear to be firing on all pages so it wasn't just injected onto a specific page. Was your previous website also on Squarespace? Are you using Google Tag Manager to fire the FB Pixel? Maybe some more info on why you removed the Pixel ID originally would help too but something somewhere is still causing it to fire.
  24. Site URL: https://voaki.com I just started using my website, and the loading speed of it is not good - according to GTmetrix the site has a bad JavaScript slowing down problem. I don't understand why. I used to have a countdown counter on the site, but I even removed that and it didn't have any effect. Now I don't have any custom Javascript there (or not sure if Google Analytics, Facebook pixel or the CrazyEgg heat maps are in Javascript? Could someone help me interpret this instruction on Javascript slowing down the site from GTmetrix: https://gtmetrix.com/defer-loading-of-javascript.h
  25. Site URL: https://www.dateable.ca I deleted the pixel ID on my website (was previously integrated with Facebook) and I'm trying to type it back in but it won't let me see the numbers I'm inputing and it won't let me paste the ID. Nothing appears... I've restarted my computer, browser, logged in and out but nothing is working. I can put in the pixel ID manually into my code injection header, but when I want to tag a new lead event it says that there's already on embedded on my squarespace website... I can't figure this out! Please advise.
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