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paul2009

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  1. paul2009's post in Make product subcategories always visible was marked as the answer   
    Unfortunately, there isn't a way to do this using the built-in features - at least not yet! 😢
    There's an excellent third party plugin you can buy called Universal Filter that massively improves the filtering options available on store pages (or other pages!) but you would have to purchase it.
    Squarespace doesn’t use this forum to track limitations or feature requests, so if you'd like to raise this as a feature request, you are encouraged to contact Squarespace directly by raising a ticket through Squarespace Customer Care. 
  2. paul2009's post in Are there any plugins available that provide an advance 'filter' for store page? was marked as the answer   
    The Universal Filter plugin ❤️ is as close to perfect as I have found on Squarespace.
    (This is an affiliate link for a product I use and love. If you make a purchase I may receive a tiny commission. All opinions remain my own.)
  3. paul2009's post in DNS issues with Cloudflare was marked as the answer   
    It's supposed to look like this in Squarespace because you are using the Cloudflare reverse proxy service. If it showed the Squarespace IP addresses then web traffic would be going directly to Squarespace and not through Cloudflare. If you don't want the proxy service you can disable it. When you do this, the IP addresses will match what Squarespace expects. 
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  4. paul2009's post in Two buttons on bottom of screen MOBILE was marked as the answer   
    Yes, you can add some HTML through code injection to achieve this. The simplest approach is to create the buttons with some HTML and then use a little CSS to style those buttons to:
    only appear on mobile match other buttons on the site remain fixed to the bottom of the page, and (optionally) save valuable screen estate by sliding the buttons out of view as the user scrolls down the page, but make it available whenever they scroll up. However, to do this you'll need to be on a Business Plan or above.
     
    Here's a guide that I wrote showing how to add a CTA bar with two buttons to mobile:
    Mobile CTA footer for Squarespace 7.1

     
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  5. paul2009's post in CORS Policy Blocking Custom Font was marked as the answer   
    @Buddycreative There appears to be an issue with the font file URL. Did you add the font file manually on this site, or are you using a URL from another site? For example, is this a duplicate of another site?
    I recommend that you upload the font file again manually and then replace the URL and see if this resolves the issue.
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  6. paul2009's post in Confusion over Subdomain was marked as the answer   
    You can create the subdomain by adding DNS records in the Domains panel within Squarespace. For detailed instructions of how to add the records, see Adding custom DNS records to your Squarespace-managed domain. Your third party shop provider can tell you the DNS records that are required.
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  7. paul2009's post in Enable a service or transaction fee upon checkout? was marked as the answer   
    No, this is not possible. 
  8. paul2009's post in Split order - Partial payment was marked as the answer   
    Squarespace does now support Afterpay (Clearpay in the UK) but not for digital products. 
  9. paul2009's post in Redirect to another payment gateway website on click of checkout button was marked as the answer   
    You can add a link to their service so that customers can use their site to pay you directly, but you cannot integrate their tools with Squarespace Commerce features. If you want to offer this payment method and integrate it with a commerce solution, you'll need to use their plugin with a compatible platform like Shopify, Ecwid, WooCommerce, or similar.
  10. paul2009's post in Iframe and Discord was marked as the answer   
    This is what i see in Chrome:

  11. paul2009's post in Favicon not appearing on Google Search results was marked as the answer   
    For the benefit of newer posters to this thread, here are some of the important points already mentioned:
    Have you checked the size of the image file you are using? It must be a multiple of 48px square, for example, 48 x 48px, 96 x 96px or 144 x 144px. Unfortunately this isn't mentioned in the Squarespace support guide.
    Did you change the icon recently? The icon should remain stable as stable as possible (not be changed frequently) but if you did make changes, you may want to manually request indexing of your site. This is because the crawler will only check it very occasionally. 
    Google produce guidelines that explain how to be eligible for a favicon in Google Search results.
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  12. paul2009's post in Some Pickup Locations Not Showing Up At Checkout was marked as the answer   
    Have you added any fulfillment profiles and forgotten to add the new store pickup location to the profile?
  13. paul2009's post in South African Payment Gateways was marked as the answer   
    Online payments can be a problem if you’re trying to use Squarespace for commerce in South Africa because Squarespace only supports PayPal and Stripe, and neither of them are South Africa friendly.
    I wrote a short post about this here, including details of a workaround, but this is far from an ideal situation.
    Using Squarespace in South Africa with PayFast, Netcash or Rave
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  14. paul2009's post in Customising future order numbers was marked as the answer   
    You can set the next order number in Settings > Selling > Checkout > Next order number but you cannot wind back the clock and choose a lower number. For example, if you've already reached order 125, you can't go back to 1. However, you could start at 1001 or 2024001 or similar.
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  15. paul2009's post in How can I move Universal Filter's Search Bar into my Header? was marked as the answer   
    Squarewebsites Slack Support is here
  16. paul2009's post in Header and footer "hidden" and I can't figure out why was marked as the answer   
    It is in a Code Block in the site footer 🙂.
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  17. paul2009's post in ZIP CODE plugin was marked as the answer   
    Squarespace search isn't a suitable solution for this.
    Instead, I'd recommend using some custom code. If you create a table of telephone numbers and the zip codes they service, and store this JSON, you could write some JavaScript to check the list for a matching zip code and provide the corresponding telephone number. 
    Here's a quick proof of concept that you could add to a Code Block on a page to prompt the user for a zip code and provide the required information. It isn't a finished example, but it should get you started.
    <form id="zipform">   <label for="zipCode">Enter your ZIP code:</label>   <input type="text" id="zipCode" name="zipCode" placeholder="e.g., 12345" />   <button type="submit">Submit</button> </form> <div id="result"></div> <script>   const telephoneNumbers = {     "12345": "1-843-779-7513",     "29053": "Call the Midlands East Region on 1-803-462-5243",     "29160": "Call the Midlands East Region on 1-803-462-5243"     // Add more zip codes and telephone numbers as needed   }; </script> <script>   const myForm = document.getElementById('zipform');   const resultDiv = document.getElementById('result');   myForm.addEventListener('submit', function (event) {     event.preventDefault();     const zipCode = document.getElementById('zipCode').value;     // Check if the zip code exists in the JSON table     if (telephoneNumbers.hasOwnProperty(zipCode)) {       const phoneNumber = telephoneNumbers[zipCode];       // Display the telephone number to the user       resultDiv.innerHTML = 'Telephone number: ' + phoneNumber;     } else {       resultDiv.innerHTML = 'Telephone number not found for this ZIP code.';     }   }); </script> Add it to a Code Block wherever you want it to appear, like this:

    And it should work something like this:

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  18. paul2009's post in Can you collect additional fields on the Member Areas sign up form was marked as the answer   
    No, this is not currently possible to prompt for additional information or customise their account page. Squarespace do not intend to allow us to store additional data within the Squarespace platform. I've listed the major limitations in this guide: Squarespace Member Areas - is it good enough?
  19. paul2009's post in Form emails to Outlook not working was marked as the answer   
    This usually happens when Squarespace have attempted to send a form submission to the email address and, for whatever reason, it failed to send or an "out of office" was received. In such circumstances, Squarespace log the failure to send the email (it 'bounced') and they mark the email address as 'bad'. This prevents them from sending further (costly) emails to email addresses that don't accept them.
    When this happens, you need to contact Squarespace Customer Support to have their email address removed from the 'bounce list'. Form submission emails should then function once again.
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  20. paul2009's post in Form link works in Chrome but not Safari was marked as the answer   
    Please check the text again as I am seeing the same issue. See the screenshot below - the red quotes shouldn't be there.

    When I paste a link into another site, I don't experience the same issue.
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  21. paul2009's post in How to add circle "sold out" sign as a sticker on a product photo was marked as the answer   
    Hi @shipanna 👋.
    I'm not exactly sure what you mean when you say you'd like the "second and third" examples. Are you looking for a combination of different features?
    To get you started, you can achieve rectangular badges on the images, with something like this:
    /* Rectangular Sold Out Badge */ /* on Product Images (v7.1)   */ .grid-meta-status .product-mark.sold-out {     position: absolute;     top: 10px;     right: 10px;     background-color: var(--tweak-product-grid-text-below-list-status-color);     color: black !important;     padding: 6px 7px; }
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  22. paul2009's post in Switched to 7.1 and website is not mobile responsive was marked as the answer   
    This is a feature of Fluid Engine sections where you can design your mobile layout independently from your desktop layout. This was a widely requested feature but designing both layouts does add a time penalty.
    If you'd prefer to use the classic "LayoutEngine" editor where there isn't a separate mobile layout, you can still add page sections that use this instead. To use these, scroll down past all the new section options to choose the classic ones.
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  23. paul2009's post in Where to put code for CookieYes cookie preferences to re-activate the banner. was marked as the answer   
    You can place a Code Block where you'd like that link to appear and then paste the code into the Code Block.
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  24. paul2009's post in Problems with the updated Link Editor was marked as the answer   
    An updated Link Editor was rolled out from 15 January 2024 and there are many reports of issues. Many of us have reported these issues directly to the team and they are looking into them. 
    If you are experiencing one of these issues, please report it directly to Squarespace Customer Support so that the full extent of the issues can be accurately tracked, investigated, and escalated by the appropriate teams in Squarespace (see the forum guidelines - item 7).
  25. paul2009's post in Can't change website title for duplicate website was marked as the answer   
    The Site Title can be changed in the header. (Yes, I agree it's a silly place to change it!)
    Click Edit in the top-left corner of your site preview.
    Hover over the header, and click Edit Site Header.
    Click your site title or logo, then click the pencil icon.
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