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paul2009

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  1. paul2009's post in Waitlist not showing up was marked as the answer   
    This is because your variants are displayed as buttons. The waitlist signup option isn't compatible with variant buttons.
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  2. paul2009's post in Gallery Captions not working on all images was marked as the answer   
    @BabbR @conrad1956 I see this issue on your site and I believe it is due to a Squarespace bug that affects some sidewide animations. Try disabling them to see if this resolves the issue. 
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  3. paul2009's post in Personal plan was marked as the answer   
    You don't need to buy a website plan to purchase a domain, unless you want to build a new Squarespace website. If you purchased an annual website plan, you can cancel it within 14 days of the first payment.
    If you believe you’re eligible for a refund but haven’t received one, you can contact Squarespace by completing a refund request form. 
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  4. paul2009's post in text not wrapping around image in 71. was marked as the answer   
    This is a feature of "Classic" page sections so you will need to add a "Classic" page section, not a "Fluid Engine" section (the default).
    When you add a section to a page, you’ll find “Classic” sections at the very bottom of the list (almost hidden!). 
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  5. paul2009's post in Password pages was marked as the answer   
    Yes. You can style the lock screen in Website (scroll down past all your pages) > System Pages > Lock Screen.
     

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  6. paul2009's post in Shipping Settings was marked as the answer   
    If you are on a Commerce Advanced billing plan, you can do this by creating an automatic discount for Free Shipping that applies to Orders Over a certain amount. This will be displayed at checkout after customers select the shipping option to which the discount applies.
    It isn't possible to do this if you are on a lower billing plan. Code and/or plugins can't help.
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  7. paul2009's post in Remove Site Page or URL was marked as the answer   
    The /cart page cannot be removed from a Squarespace site but this should not cause any issues, even if you don't use ecommerce. As you said, it won't be indexed because the /cart page includes a "robots meta tag" that instructs search engines not to show the page in search results.
    <meta name="ROBOTS" content="NOINDEX">
    This means that visitors should never see the cart page in search results and therefore won't be aware of it.
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  8. paul2009's post in Product click direct to url was marked as the answer   
    You should be able to use this:
    <script>   document.addEventListener('DOMContentLoaded', function() {     var targetElement = document.querySelector('.grid-item.hentry.tag-placeholder.post-type-store-item a[href="/pavone-collection/p/office-chairs"]');     function modifyHref() {       targetElement.setAttribute('href', '/pavone-collection/office/office-chair');     }     if (targetElement) {       modifyHref();     } else {       console.log('Office Chairs tile not found');     } }); </script> Did this help? Please give feedback by clicking an icon below  ⬇️
  9. paul2009's post in Selling memberships to specific country was marked as the answer   
    You can limit shipping or physical goods to certain countries, but there isn’t a way to limit digital products to a specific country.
  10. paul2009's post in No URL Created For PDF File Upload was marked as the answer   
    If you drag it to the Main Navigation, you'll be able to hover over the actual navigation link (in the preview) to view or copy the URL 🙂.
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  11. paul2009's post in Marquee Scrolling Text not scrolling on Mobile was marked as the answer   
    This is normal on iPhone if Reduce Motion is enabled in Settings  > Accessibility > Motion.
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  12. paul2009's post in Creating a secondary navigation menu above the main navigation menu was marked as the answer   
    If you want the secondary navigation to "feel" secondary/separate, and if it won't need to be changed often, you can also create it by manually create a secondary nav in some HTML using code injection (with a little CSS to style it). Here's a simplified example of what to add to the Code Injection panel:

    <div class="nav nav-secondary-wrapper"> <nav aria-label="Header Secondary Nav"> <ul class="nav-secondary"> <li class="nav-secondary-item"> <a href="/news">News</a> </li> <li class="nav-secondary-item"> <a href="/calendar">Calendar</a> </li> <li class="nav-secondary-item"> <a href="/give">Give</a> </li> <li class="nav-secondary-item"> <a href="/campus-plan">Campus Plan</a> </li> </ul> </nav> </div> Here's an example of what to add to Custom CSS:
    .nav-secondary-wrapper .nav-secondary-item a {   color: #fff;   font-family: "proxima-nova";   font-size: 13px;   text-transform: uppercase;   text-decoration: none;   letter-spacing: 2px;   font-weight: 600;   font-style: normal;   line-height: 1em; }    .nav-secondary-wrapper .nav-secondary-item a:hover {   color: #ee5353;   } .nav-secondary-wrapper .nav-secondary-item {     display: inline-block;   padding: 17px;   cursor: pointer;   } .nav-secondary-wrapper {   text-align: right; } Did this help? Please give feedback by clicking an icon below  ⬇️
  13. paul2009's post in store order emails not going to the website owner was marked as the answer   
    The store owner can go to their Account Dashboard using this link to see whether they are signed up to receive Store notifications: https://account.squarespace.com/settings/notifications
    If they scroll down past the toggles, they should see a section titled Individual Settings where their websites should be listed. The Store checkbox should be checked for them to receive these notifications.

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  14. paul2009's post in Cylcle of 3 months was marked as the answer   
    Which billing plan are you on? Subscriptions are only available on Commerce plans.
  15. paul2009's post in restrict customers from being able to cancel their own subscriptions was marked as the answer   
    This isn't recommended. By giving customers the freedom to manage their account, as Squarespace intended, you will improve user experience, and empower your brand and reputation. Providing a pleasant 'offboarding' process gives you the opportunity to empathise with the customer and explain the benefits of their subscription. It also helps to prevent disputes and reputational damage.
    Whenever a subscription is purchased, it will renew on that date. 
    Subscriptions won't start on a single billing date per month; they will renew on the date they were purchased. However, you can delay each new subscription so that they become aligned after purchase but this is a manual process for each purchase. You can do this in Home > Profiles > Customers:
    Find and click the customer whose subscription you want to delay. Click Reschedule order date.  Select the new renewal date. Click Save.  Click Continue.
  16. paul2009's post in Code Block for Google Maps showing 'Code Removed' was marked as the answer   
    Are you on a Personal Plan? These lower cost plans don't support code.
  17. paul2009's post in Postage was marked as the answer   
    You should be able to set up Fulfillment Profiles for these products, specifying only the "tube" shipping for some of the products and the "envelope" shipping for the others.
    Once you've set this up, if a customer checks out with an art print and a greeting card, because they are assigned different fulfillment profiles, their purchase should be split into separate orders, one for each shipping option.
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  18. paul2009's post in Pages have gone blank was marked as the answer   
    This can happen when custom code has been added to a website that interferes with it.
    Try adding "/safe" to the end of your website link to see if this helps.
    For example, if your website is mywebsite.squarespace.com then try using mywebsite.squarespace.com/config/safe and see if this temporarily resolves the issue. You can then hunt down and remove the problematic code.
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  19. paul2009's post in Buying multiple tickets to an event was marked as the answer   
    In the checkout settings (Settings > Selling > Checkout) you'll find a setting called "Quantity for services".

    If you toggle this setting off, the customer will only be able to add one service product at a time. If the tickets are configured as Service Products and you're using a Custom Product Form to prompt for the customer's name and email address, the form will appear each time a ticket is added to the cart.
    For a good user experience, users should clearly understand what happens when they click the button so it is a good idea to change the button's caption and add some additional messaging that explains how to add multiple tickets.
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  20. paul2009's post in Customize default descriptor text in the FORM BLOCK was marked as the answer   
    Have you set the Language/Region to German in Settings > Website > Site Languages?
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  21. paul2009's post in Change header color on just my home page was marked as the answer   
    Try this in Custom CSS panel:
    .homepage [data-header-style="theme"].header { background-color: #FFF4EA; } .homepage :not(.header--menu-open) .header-nav-wrapper a { color: #331719; } .homepage .header-title-logo img { filter: invert(.9); } Example of it being applied:

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  22. paul2009's post in Modify appearance of the mobile menu was marked as the answer   
    If you're using the latest version of Squarespace, you should be able to change the menu overlay background like this:

    04j2F4R05x.mp4 Let me know if this helps or if yours is different 🙂.  Did this help? Please give feedback by clicking an icon below  ⬇️
  23. paul2009's post in One of my client sites is uneditable was marked as the answer   
    Then the issue is due to some custom code that has been added to the site.
    If the issue affects all pages equally, the code is in the Code Injection panel. To troubleshoot this, I recommend removing all the code from the Header and Footer injection panels (save it somewhere safe!) and then paste each script back in, until the problem reoccurs. Each script starts with <script> and ends with </script>.  
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  24. paul2009's post in Limiting number of reschedules per customer was marked as the answer   
    As you mentioned, you can enable or disable rescheduling, and you can set a time limit. However, you cannot apply a limit to the number of times they can reschedule.
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  25. paul2009's post in how to apply a trial website to a Squarespace domain? was marked as the answer   
    @Noori You cannot connect a Squarespace domain to a trial website. You must pay for a website billing plan before you can connect the domain to it.
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