Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Advanced Search


Circle Member
  • Posts

  • Joined

  • Last visited

  • Days Won


Community Answers

  1. paul2009's post in Templates is not available was marked as the answer   
    On your old site, you were using a Squarespace 7.0 template. As there are many different templates on Squarespace 7.0, each with different feature sets, you can switch templates in Design > Templates.
    You've started your new site using Squarespace 7.1. This version of Squarespace only has one "template" - one feature set. There are many different 'starting points' that demonstrate how the site could look, but they are not templates; they just have different style settings applied. It isn't currently possible to switch between starting points. If you want to try a different one, you'll need to start a new trial.  
  2. paul2009's post in Contact Form on Mobile was marked as the answer   
    This is a Squarespace bug that appeared on 15th January 2021. Squarespace made unannounced changes that prevent popup forms from working on mobile devices. The bug affects all popup forms including Custom Product Forms where you prompt customers for product-specific information. The bug causes the lower portion of forms to be hidden under a mobile device’s keyboard, obscuring some fields and preventing visitors from completing them.
    Update: Fixed on 23 June 2021.
  3. paul2009's post in Customized Confirmation Email was marked as the answer   
    Order Confirmation emails are configured in Commerce > Customer Notifications.
    If your site was created before the end of September 2020 and is still using the old email editor then you'll be able to add code (HTML and JSON variables) to the email notifications. However, if you've since upgraded to the new Email Composer or your site was created after September 2020 then you won't be able to add code to Order Confirmation emails. Instead, you can edit and style them using the new composer tool. For more information see Customer email notifications.
  4. paul2009's post in All my code blocks show just the DIV container ID when I edit the page, not the actual content of the block. was marked as the answer   
    Please note that no-one on the forum can help you when Squarespace develops fault. Forum contributors are Squarespace customers too and we do not have engineering access to the platform to help with issues like this. Also, Squarespace do not routinely monitor this forum for feature requests or customer concerns (see the guidelines - item 6).
    To report errors or unusual behaviour on the platform, contact Squarespace Customer Care directly. In this particular case, Squarespace were aware of the Code Block issue before this thread was posted.
  5. paul2009's post in How to add text area box and other variables using CSS was marked as the answer   
    You can prompt customers to input text after clicking Add to Cart using a Custom Product Form. On Squarespace, you cannot do this before clicking Add to Cart.
    You can add a Colour variant to your products so that customers can select a colour from a drop-down list. There isn't a built-in feature to allow images to be used, but a 'Product Color Swatch' paid plugin is available.
  6. paul2009's post in Can I include a 'coming soon' track within the store with no buy button. was marked as the answer   
    Instead of adding a Digital Product for the unavailable tracks, have you tried adding a Service Product and setting the inventory to zero?
    Squarespace has a product waitlist feature where users can submit their email address on the product details page when the product is unavailable. When it becomes available, you can hide the service product and replace it with the digital product.
  7. paul2009's post in Moving Post from one blog to another on same site was marked as the answer   
    If you've created a second Blog page, you can move items from one blog to the other as follows:
    In the Home Menu, click Pages. In the Pages panel, select the page containing the content you're moving. Press and hold Shift and click the item or items you want to move. In the action bar at the bottom of the panel, click Move. The Move button only shows if you have at least one other page of the same type. In the Select Destination Collection window, select the page where the content will go. Click Move Items. The select and move options might look different depending on the page type. For more information see: Moving collection items between pages.
  8. paul2009's post in Moving blogs posts between 2 sites on my account was marked as the answer   
    There isn't a built in solution that can do this, but it should be easy to do with the right tools, because you're moving from a 7.0 Dovetail site to a 7.0 Brine site and neither are using Developer Mode.
    You can buy a third party plugin for the Chrome browser (Squarespace Websites Tools Extension) that will do this for you effortlessly, or you could hire someone to do it for you.
  9. paul2009's post in Indexed though blocked by robots.txt was marked as the answer   
    This is completely normal, and you can ignore the message. Your site has been indexed by Google.
    Squarespace use a robots.txt file to ask Google not to crawl certain pages because they’re for internal use only or display duplicate content. For example, you would not want them to index the /config/ url that you use to administer your website.
    For more detailed information see Understanding Google SEO emails and console errors.
  10. paul2009's post in How can I hide the shopping cart icon when not in use? was marked as the answer   
    Sure. See my post here: Hide the empty shopping cart on Squarespace.
  11. paul2009's post in When viewing product details, it DOES NOT show available quantity and the SKU info. was marked as the answer   
    If you cannot find the Limited Availability Labels settings, I recommend you contact Customer Care directly. 
  12. paul2009's post in Am I being stupid?? Where's the Parallax Option? was marked as the answer   
    If your site is using the Margot template (part of the Brine family) then you'll find the setting in Design > Site Styles under Main: Overlay. Ensure you are previewing a page with a banner before you open the Site Styles panel.

    For more information see Parallax scrolling or contact Squarespace Customer Care.
  13. paul2009's post in Drop down menu arrow was marked as the answer   
    Try adding this to Settings > Advanced > Code Injection > Header:
    <link href="//maxcdn.bootstrapcdn.com/font-awesome/4.5.0/css/font-awesome.min.css" rel="stylesheet"> And add this to Design > Custom CSS:
    .header-nav-item.header-nav-item--folder a.header-nav-folder-title:after {   font-family: FontAwesome;   content: "\f107";   padding-left: 4px; } You should see this:

    Let me know how you get on.
  14. paul2009's post in Script Disabled was marked as the answer   
    It's normal for code to be disabled in the preview pane whilst you are logged on to the site. This is because it can cause problems within the Squarespace editor.
    You'll therefore want to open the site in a separate browser window whilst you are not logged into Squarespace. To do this:
    First check that you can view the site without logging in by opening a new Incognito (or Private) window. Go to the site's domain name (something.squarespace.com) by typing this into the address bar at the top of the browser window. Don't add '/config' at the end.  If you see a message saying that the site is private, you'll need to return to your other browser window - the one where you are logged into Squarespace - and set a public password in the visibility settings. When this has been set, return to the Incognito window, refresh the page and use the public password. You'll now be able to view the site like a normal site visitor, instead of the site owner. Does the code work now?
    If not, please share the domain name and the public password with the community so that we can take a look.
  15. paul2009's post in switching to new website while keeping data was marked as the answer   
    You cannot currently copy data between Squarespace sites without third party tools or help from someone who has access to them.
    An alternative way to build a new site is to use template preview mode on your existing site subscription, instead of starting a new trial. Install the new template and preview it. Everything will appear weird at first (no items on the nav etc) but don’t panic because you are the only one seeing this. Your website will still be running on the old template for the public to see.
    During the preview, you can explore new layouts, colors and add new CSS.
    Need to make a change to your live site? Cancel the template preview and you’ll see all the old settings again. When you want to work on the new version, just preview the template again and you’ll see all your work. It’s like having two sites in one. Just take care not to delete or move any content.
    You'll find more information here: Switching templates.
  16. paul2009's post in Product Page Form (FOR EVERY PRODUCT) was marked as the answer   
    We've built a solution for exactly this problem, and it's been used by hundreds of businesses. It's called the Product Enquiry Form Extension for Squarespace.
    You design the form that visitors will use to enquire about one of your products. You then choose whether this will appear automatically for all products, tagged products or POA products (where you’ve set a 0.00 price). When the visitor submits the form, it includes hidden fields that will tell you the Product Name and the URL of the product.

  17. paul2009's post in How do I remove comma's between my category div's on summary block? was marked as the answer   
    Try adding this to Settings > Advanced > Code Injection > Footer:
    <!-- Hide commas between categories in Summary Block on Sqs 7.1 ------> <script>  window.onload = function(){   var cats = document.querySelectorAll('.summary-metadata-item--cats');   for(var i=0; i < cats.length; i++) {     cats[i].innerHTML = cats[i].innerHTML.replace(/\,/g,'');   } }   </script> Notes:
    This is for Summary Block Grids on Squarespace 7.1. Squarespace change their code frequently and without warning, so this may not work in future. Code provided in March 2021. This requires JavaScript, so you'll need to be on a Business Plan or above.    If this helps you, please click "Like" below  ⬇️
  18. paul2009's post in Reduce height of code block was marked as the answer   
    Sorry Claire. I added a space between the block ID and the rest. It shouldn't be there. That's the problem with posting at 11pm at night. It should have been:
    #block-yui_3_17_2_1_1627505219076_5381.sqs-block-code img {   margin-top: -100px; } In answer to your questions, I used the Block ID of your Code Block on the specific page. If someone wants to use this solution, they'll need to use the ID that refers to their Code Block, as each one is unique.
    If you were embedded the SVG code in the code block, you'd use the reference 'svg', but as you've uploaded your SVG as a .svg file, it's correct to use the 'img' reference.
  19. paul2009's post in Accidentally cleared the default Custom CSS codes on my shopping page was marked as the answer   
    By default, the Custom CSS panel is empty for all templates supplied by Squarespace. You would only find Custom CSS in this panel if you'd purchased a third party 'template', in which case you'd need to contact the third party supplier about this.
  20. paul2009's post in How to preview member area of site still in trial was marked as the answer   
    Unfortunately this is one of the two very frustrating limitations of the Member Areas product. It makes it so difficult to agree the workflow with clients because they cannot preview the onboarding process or setup a member area account/subscription until they've committed to purchase Member Areas.
    However if you make your client a contributor, they will be able to view the member area page content, even though they cannot test the onboarding or the Member Areas account features.
  21. paul2009's post in Why is p2 default text style for text blocks in 7.1 was marked as the answer   
    By setting the middle option (P2) to be the default option for standard paragraph text, it allows you to add text that is larger (P1) or smaller (P3) than this without using custom code.
    There's no technical or SEO reason for the names, they are just used for simplicity in the Rich Text Editor (RTE). They won't appear in the page markup - the part that the browser/search engine/site visitor sees - and so won't influence SEO differently. In the markup, all three will appear as "<p>". Squarespace just adds the class 'sqsrte-large' or 'sqsrte-small' for the non-standard options P1 and P3 respectively.
  22. paul2009's post in Embedding Problem with basic code and personal plan (I know nothing about coding) was marked as the answer   
    You are trying to add an 'iframe'. Adding iframes to Code Blocks is considered a "Premium feature" and isn't available on the Personal Plan. 
    For more information, see Premium features.
  23. paul2009's post in additional wishes when booking was marked as the answer   
    You can build custom forms to gather information from clients when making their booking. This guide explains how to create and edit them: Client intake forms and agreements.
  24. paul2009's post in Importing 'some' products from Etsy, not everything? was marked as the answer   
    If you do not want to import all Etsy listings you can:
    Create a temporary Store page for the import and then use the Etsy importer (Inventory > Import) to import everything into the temporary store. When the import is complete, move the required products to the correct store page and then delete the temporary page. or
    In Etsy, export your listings to a CSV file. Manually edit the data to delete the unwanted listings and then format the data to match the Squarespace format.
  25. paul2009's post in Unable to process payment error message was marked as the answer   
    This usually indicates an issue with your Stripe or PayPal connection.
    To check this:
    Ensure your Stripe account is verified, or Contact Stripe directly to ensure your account is fully set up. Refresh your connection by disconnecting and reconnecting Stripe (keep in mind, this may interrupt your active subscriptions). If you use PayPal, disconnect and reconnect your account or contact PayPal directly. If none of these fix your issue, I recommend that you contact Squarespace Customer Care. You can reach out to them here. At this time of day, they offer a live chat feature.
  • Create New...