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paul2009

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  1. paul2009's post in upload button on a form was marked as the answer   
    Squarespace doesn't include an upload feature yet so if you're in a hurry for this feature you'll need to use a third party service. There's a third-party add-on called the Squarewebsites Uploader, you may prefer to look at a solution like Jotform.
    That said, there are two important aspects to this question - patient confidentiality/data protection and technical capability - so the solution will most likely depend on your client's legal requirements.
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  2. paul2009's post in How to add additional products? was marked as the answer   
    You can add them as product variants or as related products.
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  3. paul2009's post in In-Person Payments was marked as the answer   
    If you are based in the US, you can use the Squarespace Point of Sale feature of the Squarespace App, in combination with a Square reader. Although the in-person transactions will be processed on Square payments (and not Stripe) all the transactions will appear in Squarespace Commerce.
    If you are based anywhere else, you can't use Squarespace POS features yet, so you'll need to use an entirely separate method that isn't integrated with Squarespace Commerce.
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  4. paul2009's post in Selecting Lightbox Option on Product Detail Page Changes Fonts was marked as the answer   
    This shouldn't happen. It may be related to the recent font rendering update and, as Squarespace doesn’t use this forum to track bug reports, it would be worth reporting this to Squarespace directly by raising a ticket through Squarespace Customer Care. 
  5. paul2009's post in Not Able to access admin panel - "Something went wrong error" was marked as the answer   
    Squarespace were reporting connectivity issues around that time.
  6. paul2009's post in Multiple Stores on One Website was marked as the answer   
    It depends what your client means by "multiple stores". On Squarespace 7.1 you can have up to 10,000 products on a single store page or split across many store pages (within the limit of 400 pages per site) but you cannot create your own marketplace with separately branded store pages and separate checkouts.
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  7. paul2009's post in Hide Price On Sold Items On Product Page was marked as the answer   
    On 23 August 2022, Squarespace started rolling out an update to change the way prices are formatted. This update removed the class "sqs-money-native" from Squarespace prices, so you'll need to update your CSS. 
    The new version will look something like this:
    /* hide sold out price */ .sold-out .product-price { display: none !important; } You haven't provided a link to your site so I'm unable to test it on your specific site. If you experience any issues please post some details.
  8. paul2009's post in Can't add product to cart was marked as the answer   
    This is correct and cannot be changed. When purchasing a gift card, customers are sent directly to the checkout because gift cards must be purchased separately - not with other products.
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  9. paul2009's post in how do we get a copy of the form submission was marked as the answer   
    The message should be there too! However, as this screencast shows, it does take a few clicks to find it!

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  10. paul2009's post in Unlinking Product block from product page was marked as the answer   
    The issue here is that you are using two Product Blocks and don't want users to be able to click the thumbanil or the title in the Product Block to reach the underlying Product Detail Page.
    The no-code solution is to edit the Product Blocks individually and, on the Design tab, remove the thumbnail and title by unchecking them. You can then add an Image Block and a Text Block above the Product Block to display this information.
    Alternatively, the code solution is to add the following to the Custom CSS panel to disable clicking/tapping on the product block image and title:
    .product-block .image-container a, .product-block .product-title { pointer-events: none; } Did this help? Please give feedback by clicking an icon below  ⬇️
  11. paul2009's post in Difficulty with private custom listings was marked as the answer   
    Add a second Store page in the Not Linked section of the Pages panel. In the Settings for the new store page, click SEO and toggle the Hide Page from Search Results setting to on. Any products you add here will have a URL that you can share but won't be visible on the main Store page.
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  12. paul2009's post in Unable to access pages tab was marked as the answer   
    Squarespace are rolling out some changes to streamline editor navigation. As a result you may notice that some items have moved or been renamed.
    The options previously titled 'Pages' and 'Design' are now combined under the heading 'Website'.
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  13. paul2009's post in How to combine "Physical" and "Digital download" properties in one product card? was marked as the answer   
    When you create a product, you must choose a product type - physical, service or digital. All variants of the product must be the same product type. If you selling physical and digital products, you will need to add them as separate products, not variants of the same product.
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  14. paul2009's post in Glitchy Squarespace! was marked as the answer   
    I can confirm there is an issue with the Custom CSS panel at the moment (26 July 2023) that is causing several symptoms, including:
    Syntax error messages are shown when there are no syntax issues CSS is not applied to the live preview. Changes to CSS only show in preview after it is saved and the browser window refreshed. Update 27 July: Customer Care confirmed "we are experiencing an issue where changes made to a CSS code only show in preview after it is saved and the browser window refreshed".
    Update 28 July 09:41 BST: Squarespace confirmed this is a large scale issue affecting many sites. Engineering teams are prioritizing a fix for this as we speak. 
    Update 23 August: This is an ongoing bug that has not been fixed.
    That said, there is a syntax error in your screenshot above! [bsckground]
    Squarespace doesn’t use this forum to track feature requests or bug reports so if you are experiencing issues with the Custom CSS panel, I encourage you to report them to Squarespace directly by raising a ticket through Squarespace Customer Care to raise the profile of this issue.
  15. paul2009's post in Logo suddenly started to show up twice on Main Page after months of it being fine. was marked as the answer   
    The logo is showing twice on all pages and there are error messages. 
    The first step in troubleshooting this issue is to remove custom code that has been added to the Custom CSS panel and any of the Code Injection panels (and save it somewhere safe!). With the code removed, does the issue persist?
    If it does, contact Squarespace Customer Care directly and report it. If they provide you with a solution or workaround, please post it here for the benefit of other users. 
    If the issue goes away then the custom code was the likely cause of the issue.
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  16. paul2009's post in Additional Information In Export Products was marked as the answer   
    It isn't currently possible to include the additional information or variant images when exporting products to a CSV file.
    Squarespace doesn’t use this forum to track limitations or feature requests. If you'd like to raise this as a feature request, you are encouraged to contact Squarespace directly by raising a ticket through Squarespace Customer Care. 
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  17. paul2009's post in Product base quantity regardless of variant was marked as the answer   
    The only trusted "off the shelf" solution is Trunk Inventory. There isn't any free code because a 'code' solution would need to be maintained. 
  18. paul2009's post in Convert Blog Post to Portfolio Page was marked as the answer   
    Yes, you can add it as a link in your navigation. When you add the link, only add the part after the domain name - for example "/blog/tag/Community+Leadership".
    You may want to add a folder to create drop-down first (for example 'Topics') and then add the links within the folder. 
  19. paul2009's post in I'd like to showcase very short (a few secs each) looping videos of gym equipment being used for a website. Gifs, webm, embedded .mp4s or something else? was marked as the answer   
    For the best performance, I recommend using Vimeo on a paid plan. 
  20. paul2009's post in Add to Cart Button is missing on Product Pages was marked as the answer   
    They have been hidden. Check your Custom CSS panel.

  21. paul2009's post in Help Creating a Monthly Subscription to a product - no apply button? was marked as the answer   
    Subscription products are only available on the Commerce Advanced plan. If you are on an Advanced billing plan and are still experiencing an issue, please contact Squarespace Customer Care directly. If you cannot located the support form, please read how to contact Squarespace.
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  22. paul2009's post in Customize Event Summary list and content was marked as the answer   
    This may help to get you started. It's CSS so you'll need to add it to the Custom CSS panel.
    /* Hide event times */ .event-time-localized, .summary-metadata-item.summary-metadata-item--event-time {   display: none!important; } /* Date prefix on summary block */ .summary-metadata-item.summary-metadata-item--date::before {   content: "Applications close at 12pm on "; } /* Date prefix on individual events */ .eventitem-meta-date::before {   content: "Applications close at 12pm on"; } Did this help? Please give feedback by clicking an icon below  ⬇️
     
  23. paul2009's post in Logo is off centered in header, how to fix? was marked as the answer   
    This is because you've used to CSS to add text content (the violet text) with an ::after selector. This text therefore affects the overall positioning of the image, moving it to the left.

    If you remove your custom CSS, and add the text directly to the logo image file (before uploading the image to Squarespace) the logo will be centred.
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  24. paul2009's post in Banner removal? was marked as the answer   
    This element is called the Announcement Bar. You'll can toggle this on and off and edit the text in one of the following locations (depending on your site):
    Marketing > Announcement Bar
    Website > System Elements > Announcement Bar
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  25. paul2009's post in adding homepage to navigation was marked as the answer   
    Try adding this to Custom CSS:
    /* Hide home nav item on homepage */ .homepage .header-nav-item--homepage { display: none!important; } Let me know how you get on.
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