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paul2009

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  1. paul2009's post in Cant remove buttons from Site Header Section was marked as the answer   
    These are your navigation links! If you open the Website/Pages panel you'll find the links here. To remove them, drag them from Main Navigation to Not Linked.
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  2. paul2009's post in Why are pop up subscription boxes coming up when trying to add a product to a cart was marked as the answer   
    It looks like you have added a Custom Product Form to the product. To remove this, edit the product and choose no form. 
  3. paul2009's post in Additional participant details on form was marked as the answer   
    You can capture this information when the service is added to the cart by creating a Custom Product Form. You can set the site to only allow one service to be added to the cart at a time. This way the form will appear each time the user clicks the Add to Cart button.
    You'll find the setting in Settings > Cart & Checkout > Checkout > Service product limits.

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  4. paul2009's post in Is there a way to change the meta author name on a blog post to link to your about page? was marked as the answer   
    Hi @Alice31302 
    If you enable the Author Profile setting, the profile will be shown at the end of the blog post. There isn't a feature or a setting that will enable you to move it to the top of the blog post. It could be moved by writing custom code. Depending on where you want it to appear, it could be moved with some CSS or JavaScript (only supported on Business Plans and above).
    That said, in my experience, the default design for the author profile is designed for the bottom and doesn't usually look great at the top in its current form. It usually requires a makeover (lots of custom work!) if you move it.  A link to your site will help us to show you what it would look like. 
    This is the default action and it is generally what visitors will expect if they click this link. That said, you could change the functionality of this link with some custom JavaScript if you want to override this. A link to your site will help us to see what you need. 
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  5. paul2009's post in Time-based headings was marked as the answer   
    You can achieve this with some simple JavaScript. Here's an example that you can paste into a Code Block on your page and then adjust to match your requirements.
    <h2 id="greetingEl"><h2> <script> const time = new Date().getHours(); let greeting; if (time < 12) {   greeting = "Good morning"; } else if (time < 19) {   greeting = "Good afternoon"; } else {   greeting = "Good evening"; } document.getElementById("greetingEl").innerHTML = greeting; </script> The first section creates a heading element where the greeting will appear. 
    Below this is the script, which gets the time and then extracts the hour from this using the getHours() method. This returns an hour from 0 to 23 and this is used to determine which greeting to show. For a deeper explanation of this, see JavaScript if else and else if.
      If this post has helped you, please click a 'Like' or 'Thanks' icon below  ⬇️
  6. paul2009's post in shop page reorganizing the order shown was marked as the answer   
    Yes, you can drag it to the desired position:

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  7. paul2009's post in Mobile Product showing in 2 columns was marked as the answer   
    You no longer need code to achieve this because Squarespace have just added this as a feature to Squarespace 7.1.
    @Essentialsbymhd If you've used code to add two columns, it will be safer to remove this and use the built-in feature instead.
    To access this feature, go to your Store page and click Edit. 
    Put the preview into Mobile View and then click Edit Section. You’ll be able to update your column layout to two columns instead of one.

    Note that this setting only affects the style of the mobile page. You can independently adjust the number of columns in the desktop layout by putting the preview into Desktop View. 
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  8. paul2009's post in struggling with Search Console - Sitemap.xml was marked as the answer   
    This can happen if your site is detected by Google before the site is made public. Use Live Test to check if Googlebot can fetch the sitemap. If Google returns "URL is available to Google", that means Google can fetch your sitemap but hasn't. You can then interpret the status as "Pending" and wait. It will take some time for your site to be crawled (days to weeks depending on the size of the site - larger more important sites will appear first).
    Before Google does crawl your site, I recommend you edit all your images to remove the default demo text, "Whatever it is, the way you tell your story online can make all the difference". This is caused by a Squarespace bug and, if not deleted manually, will be indexed with your site. See my post for more details.

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  9. paul2009's post in Custom product form export to Google Sheets was marked as the answer   
    Please see my 2021 post. To summarise, you can collect the Custom Product Form data using the Orders API and then push this to a Google Sheet (or other location), but you'll probably want the assistance of a developer (or someone familiar with these tools) as you will need custom code or a Robotic Process Automation (RPA) tool like Parabola or Make (formally Integromat).  
     
     
  10. paul2009's post in How can the Costumer upload an Image? was marked as the answer   
    Squarespace doesn't have this feature.
    If you want to upload files on a standard form you can use third-party forms provider Typeform, Jotform or this Squarespace Websites Uploader plugin. 
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  11. paul2009's post in [UNSUPPORTED] page that I can't delete was marked as the answer   
    There is a Squarespace bug that causes navigation folders to go into his "UNSUPPORTED" state when trying to change the URL - I've experienced it myself!

    When this happens, there's nothing you can do from the web interface because the item becomes unresponsive and the delete icon disappears.
    However, there is a workaround using the Squarespace app (on a mobile device). If you log on via the Squarespace app and click the Pages icon you can then locate the folder and delete it. Note that in the app, the folder will not be labelled "UNSUPPORTED". 
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  12. paul2009's post in Universal Filter Plugin No Longer Works? was marked as the answer   
    Hi @sarah_cowan this isn’t because of a Squarespace update. The workaround is to replace “assets.squarewebsites” with “plugins.squarewebsites” in the code. This should resolve it instantly.
    I’m interested to know where you are based because the only users known to be affected by this are based in the UK and using BT Broadband. There’s a fault with BT’s DNS servers that is preventing access to the “assets” url.
    Update December 2023: The issues are now resolved. The “assets” url should now function correctly.
  13. paul2009's post in Email forwarding like Google Domains does? was marked as the answer   
    Squarespace recently added email forwarding to Squarespace Domains. It is available for domains that don't already have a custom email address but is limited to 100 aliases per domain. there isn't a 'catch all' option like *@mydomain.com.
    To create an email forward with specific aliases:
    Open the Domains panel (in Settings > Domains). Click the domain you're setting up an email forward for. Scroll down to the Email Forwarding section. Click Add, then click Add rule. Enter an alias in the Forward from field. The alias is what will display before @yoursitename.com. In the Forward To field, enter the email address where you'd like to receive the forwarded emails. Click Save. After you save changes, we'll send a verification email to the email address you entered in the Forward To field. Click the link in the email to verify. Your email forwarding begins 24-48 hours after you verify your address. While verification is pending, a yellow Verification pending status will appear next to your domain in the Email Forwarding panel.  Did this help? Please give feedback by clicking an icon below  ⬇️
  14. paul2009's post in Digital Products Add-ons and Courses was marked as the answer   
    @CallanYou'll find information on the Digital Product Add-ons on this page (you'll need to scroll down for the pricing). 
    If it helps, here's a screenshot of the annual offerings in USD (the page doesn't offer me AUD pricing).

    The 9% transaction fee applies to the "pay as you go" option, where you don't pay any fixed fees so it's a great way to try out the service. When you are ready to commit, choosing the Professional option will avoid any further transaction fees. You'll only pay the subscription and the payment processing fees (Link to Aus Stripe fees).
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  15. paul2009's post in How do I change the caption for Squarespace form? Specifically for the "Sign up for news and updates" caption was marked as the answer   
    This is hacky but should get the job done:
    /* Modify email field checkbox caption "Sign up for news and updates" */ .form-wrapper .form-item.field.email .option span {   font-size: 0 !important;   visibility: hidden; } .form-wrapper .form-item.field.email .option span:after {   content: "Inscrivez-vous pour recevoir nos actualités"; /* edit as requried */   font-size: 15px !important;   visibility: visible;   margin-left: -17px; } A better way to do this is to modify the caption with some JavaScript but due to recent form modifications, this is reasonably complex and not ideal for a forum post.
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  16. paul2009's post in Developer Mode still useful? was marked as the answer   
    The Squarespace Developer Platform (including Developer Mode) was only available on version 7.0 - the previous version of Squarespace.
    You can choose to build a new site on version 7.0, but you'll miss out on many of the Squarespace features that are available on the current version - version 7.1:
    Improved SEO Fluid Engine - the next generation website design tool. Better language support and integrated third party translation with Weglot.  Colours and consistency are much easier to manage with Colour Themes and section backgrounds Many new design features (too many to mention!) including text highlights, animations, section dividers, background art, new cart icons and more. You can design more quickly by copying content with saved sections You can add video backgrounds hosted on Squarespace (no need for YouTube or Vimeo) If you plan to sell your work online, 7.1 also has:
    Store page support for up to 10,000 products (instead of 200 products on version 7.0) New Product Detail Page layouts
  17. paul2009's post in Digital Product Storage Limit was marked as the answer   
    The file size limit for a digital download product is 300 MB.
    There isn't any overall "storage limit" on Squarespace. Someone may have been confusing it with another platform.
    I hope that helps.
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  18. paul2009's post in What happens to my 7.1 version site when a new version comes out? was marked as the answer   
    There are no plans to release a replacement for 7.1, so there's no need to worry about a new version coming out. All updates are incremental and are automatically added to 7.1 sites. No user action is necessary.
  19. paul2009's post in Category Title on Mobile not Centre Aligning was marked as the answer   
    @jesleacreative You can override these two defaults with some custom CSS:
    /* Mobile styles */ @media screen and (max-width: 767px) {   .products.collection-content-wrapper .nested-category-title { /* Center align category title on PLP */     text-align: center; /* Increase margin below category title */     margin-bottom: 17px;   } } Before and after the CSS:
    .     
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  20. paul2009's post in Set a pop up on the shipping page? was marked as the answer   
    It is not possible to add a pop-up at the checkout stage. This page is completely locked down if you would like the customer to acknowledge the risk of not choosing insurance, the only way to do this is by using a custom checkout form.
  21. paul2009's post in Sales tax was marked as the answer   
    No. 
    Squarespace is a website platform and not a marketplace, so doesn't automatically handle or remit taxes on behalf of its users.
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  22. paul2009's post in Order insurance was marked as the answer   
    You cannot add a feature like this to the checkout stage on Squarespace as this page cannot be customised or altered. This limitation is due to the platform's design and structure, which aims to maintain a consistent and secure checkout experience for all users. Squarespace prioritise security, reliability, and ease of use, and this restricts the customisation that is possible in critical areas like the checkout.
    If you need to add insurance to the checkout, Squarespace does not provide the flexibility you require and you'll need to explore other e-commerce platforms that allow a higher degree of customisation, but are consequently more complex to configure.
    It may be possible to use code to do something at the cart stage, but only if the insurance is a fixed sum. If you need to add a percentage, this isn't possible, for the reasons mentioned above.
    If you can provide more details about your requirements and your site, there may be workarounds to add a fixed insurance sum prior to the checkout.
  23. paul2009's post in Pop-up timing not working was marked as the answer   
    If you're using the built-in Promotional Pop-up, it can be set to appear on a timer and on scroll. If both options are set, the pop-up will appear when the first action happens, which may be before 30 seconds. If this isn't the issue, use the Reset option and then try accessing the site from a private/incognito window to see if this resolves the issue.
    If you are still experiencing an issue, you are encouraged to inform Squarespace directly by raising a ticket through Squarespace Customer Care. 
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  24. paul2009's post in Unable to Transfer Domain (I promise my code is correct!) was marked as the answer   
    Forum users are unable to assist with technical issues. When you are seeing an error message, please contact Squarespace Customer Care directly. If they provide you with a solution or workaround, please post it here for the benefit of other users. 
  25. paul2009's post in When the hell will we get the option to make recurring events??? was marked as the answer   
    Recurring events aren't on the roadmap so this isn't a feature that you should expect to see anytime soon. 
    As a workaround, Squarespace offers a duplication option so you can create an event and then duplicate it many times for different days/dates. There is an unwelcome admin overhead with this workaround, but it is the only built-in option available, and it's likely to remain this way.
    If you need recurring events, I recommend looking for an alternative way of displaying them. That said, there aren't any free alternatives that live up to the Squarespace design aesthetic. Here are some ideas:
    Google Calendar is free and can be embedded into the website but the design isn't great, and that's why we all chose Squarespace, right? Tockify syncs with Google Calendar (that supports recurring events) and can turn Google Calendar into an attractive events calendar but, like all third party options, it isn't cheap, unless you are willing to have their branding on it. EventCalendarApp provides a beautiful event calendar that can be embedded in your Squarespace website but it's part of a larger solution that offers registration and ticketing options, so is comparatively expensive - more than your Squarespace subscription! I'd love to hear from other users about their preferred solutions for recurring events.
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