paul2009
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Everything posted by paul2009
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Linked text can be clicked on mobile but not on desktop.
paul2009 replied to Ermz's topic in Pages & Content
It looks like another FE element is overlapping most of the block that contains the links when they are arranged on desktop. As the links are "underneath" this other element, they cannot be clicked. Try to identify the other element by clicking each one to see the outline, or select the block containing the links and use the toolbar to move it to a higher layer. If you cannot identify the issue, please contact Squarespace Customer Care directly, as they will have access to the site editor. -
Changing aspect ratio on specific product pages.
paul2009 replied to nettespaghetti's topic in Customize with code
You're welcome 🙂 -
You don't need to buy a subdomain. If you own the domain, you can simply add a subdomain by creating a new DNS record. See Pointing a Squarespace subdomain. It explains how to add a custom record that both creates the subdomain and points it to the other location. Did this help? Please give feedback by clicking an icon below ⬇️
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The code is generating errors on your site so my advice is to reach out to Knack support for assistance Unhelpfully, the Knack website states "There have been issues with a handful of [Squarespace templates], be sure to test during your trial if you have a website established with a specific [Squarespace template]. Let us know what they come back with.
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As Ziggy explained, this can happen on Apple devices when iOS tries to identify phone numbers. I've written about how to disable this behaviour in this guide: How to stop numbers being converted to links on mobile. Did this help? Please give feedback by clicking an icon below ⬇️
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I don't see the code on that page. Can you point it out please?
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My embed block for my OURCART plugin is way too short.
paul2009 replied to AndruSavage's topic in Customize with code
Whenever you post a question, please include a working link to your site so that forum users can take a look at the site and the code being used. The post How to Post a Forum Question provides more detail. -
You should be able to hide the "Ready to Ship /" category breadcrumb from the Product List Page by adding this to Design > Custom CSS: .tweak-products-breadcrumbs .products.collection-content-wrapper .nested-category-breadcrumb { display: none; } If this doesn't help, please provide a link to the page on your site so that forum users can take a look. Did this help? Please give feedback by clicking an icon below ⬇️
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Adding a discount box to the booking page
paul2009 replied to Millysm's topic in Customer Management
It's difficult for us to provide advice without a link to the page on your site. If you are using Squarespace Commerce, customers can enter a discount code on the checkout page. -
Please see my post here: Did this help? Please give feedback by clicking an icon below ⬇️
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Forum users aren’t able to give you any insight into the Squarespace roadmap but if you’d like your feature request to be seen by the right people at Squarespace, you can contact them via Squarespace Customer Care using a support ticket.
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Squarespace offer a free year of the Google Workspace Starter plan for one custom email address if you meet their eligibility requirements.
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Squarespace Commerce does support e-commerce (online purchasing) but, as you mention, it doesn’t support in-person, Point of Sale (POS) transactions outside the US. When you are outside the US, it isn’t possible to “plug Square into” Squarespace. If you use Square POS, it will be completely separate, with separate stock management, accounting and so on.
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Instead of having an ‘occasion’ variant for food and another ‘occasion’ variant for non-food baskets, i recommend that you have one variant where they select a food or a non-food basket, and then a second variant where they select the occasion.
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Forum users are unable to assist with technical issues. When you are seeing an error message, please contact Squarespace Customer Care directly. If they provide you with a solution or workaround, please post it here for the benefit of other users.
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If you create a page for each location, and have products that are specific to each location, you'll be able to use fulfillment profiles to specify which local pickup locations are shown for which products. 'Local pickup' was added to Squarespace in September 2021 so if the site was built before this, 'shipping' would have been the only option available. Did this help? Please give feedback by clicking an icon below ⬇️
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It isn't currently possible to do this securely because there isn’t a feature that allows you to approve members. Anyone can join if they know the 'join' link so you'll need to weight up the risks and determine how private this area needs to be. I've been advocating for this to be fixed since 2020 but it hasn't made it sufficiently up the priority list yet. For more information, see my guide to the top limitations of Member Areas. Did this help? Please give feedback by clicking an icon below ⬇️
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Changing aspect ratio on specific product pages.
paul2009 replied to nettespaghetti's topic in Customize with code
Are you using Squarespace 7.1? If so, I wrote a guide entitled Product image aspect ratios on Squarespace 7.1. Let me know if this helps. Did this help? Please give feedback by clicking an icon below ⬇️ -
If you'd like forum users to try to help, please provide some more details about what you've tried and the problems you are experiencing? It will also be helpful if you can share the domain name and some screenshots of the issues. Alternatively, you may find it quicker to contact Squarespace Customer Care using a support ticket, as they'll have direct access to your account. Live chat is available Monday-Friday between 4AM and 8PM ET and from 10AM to 6PM AEST. At other times you can complete their support form and they'll email you back.
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New content not showing when visitors view website
paul2009 replied to boles's topic in Pages & Content
01 June 2023 Squarespace are currently investigating an issue where saved changes are not being shown to site visitors. This affects sites when viewed using a custom domain. You can track this issue on the Squarespace Status page: https://status.squarespace.com/incidents/911vzf53x6ds Update: This incident is now resolved. Did this help? Please give feedback by clicking an icon below ⬇️ -
You'll only find the upgrade button if your site is built on version 7.1. See What's my site's version and template?
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This isn't a built in feature on Squarespace so it will require custom code to be written, or you can buy a solution that has already been built and tested. You'll find details of our Wishlist extension here.
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Changing lowest product quantity from 1 to 0.5
paul2009 replied to cyrtus's topic in Customize with code
I've added an example to the guide for you. It shows how to do this on Squarespace 7.1. If you're using a different version/template, please provide a link to a product that is sold by length and has been tagged as explained in the guide 🙂. Did this help? Please give feedback by clicking an icon below ⬇️ -
It may appear this way, but these URLs all point to categories within the "seating" store page. You may find this thread to be a helpful starting point as @creedon offers a workaround for showing/hiding content on store pages. Did this help? Please give feedback by clicking an icon below ⬇️
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I am not seeing those issues when I check the site (see below). However, if you are experiencing an issue after adding custom CSS then I recommend that you remove it to see if this solves the issue.
