Susana_SQSP

Thanks to everyone who have joined us for our first live Q&A ever! We hope you all enjoyed the session and came out of it with some helpful tips and tools that you can apply to your stores to generate sales. Here’s a recording of the session that you can watch at your convenience. For any outstanding questions, we encourage you to reach out to our customer support team, who can continue the conversation and provide more personalized support. They are the best suited to reply to any website specific and/or troubleshooting questions you might have. Happy selling!

Thanks everyone for the submitted questions and to those who have joined us for our first live Q&A ever! We hope you all enjoyed the session and came out of it with some helpful tips and tools that you can apply to your stores to generate sales. Here’s a recording of the session that you can watch at your convenience. For any outstanding questions, we encourage you to reach out to our customer support team, who can continue the conversation and provide more personalized support. They are the best suited to reply to any website specific and/or troubleshooting questions you might have. Happy selling!

Hi everyone, The Customer Operations Community team is hosting a 45 min Online Stores Q&A on Tuesday, February 6th 2024 at 12PM EST. During this session, Beau Barnett, Senior Product Manager, and Drew Rapp, Group Product Marketing Manager, will reply live to any questions you have about getting ready to make your first sale. This is a unique opportunity to connect with two of our Online Stores Experts and get insight on launching your online store. If you are new to Squarespace Commerce or just getting started, then this Q&A session is for you! Save your spot now by signing up on the Ask a Squarespace Product Manager: Optimizing your store registration page. Here are some examples of question topics we’ll address: Store page and product details page setup Add to cart buttons Checkout setup Pickup and shipping/fulfillment Mobile devices optimization Conversion rate improvement tips Improving AOV (Average Order Value) Return policy To make the most out of this session, we highly recommend that you watch our Getting started with Squarespace Commerce webinar ahead of time. You’ll get to submit your questions throughout the session, and we’ll do our best to answer live as many questions as we can. To submit questions in advance, please share them with us in the comments.

Hi everyone, The Customer Operations Community team is hosting a 45 min Online Stores Q&A on Tuesday, February 6th 2024 at 12PM EST. During this session, Beau Barnett, Senior Product Manager, and Drew Rapp, Group Product Marketing Manager, will reply live to any questions you have about getting ready to make your first sale. This is a unique opportunity to connect with two of our Online Stores Experts and get insight on launching your online store. If you are new to Squarespace Commerce or just getting started, then this Q&A session is for you! Save your spot now by signing up on the Ask a Squarespace Product Manager: Optimizing your store registration page. Here are some examples of question topics we’ll address: Store page and product details page setup Add to cart buttons Checkout setup Pickup and shipping/fulfillment Mobile devices optimization Conversion rate improvement tips Improving AOV (Average Order Value) Return policy To make the most out of this session, we highly recommend that you watch our Getting started with Squarespace Commerce webinar ahead of time. You’ll get to submit your questions throughout the session, and we’ll do our best to answer live as many questions as we can. Submit your questions in advance through this forum post.

Hi @lamaroney, For an issue such as the one you are describing, that's indeed within the scope of Squarespace Customer Support, I'd recommend that you reach out to them, so they can take a closer look into this and assist you from there.

Hi @Shansb, It’s normal for new sites to not to appear in search results right away. Before a website can appear on search engines like Google, it needs to be “indexed” by that search engine’s bots. This process can take weeks to complete and isn't controlled by Squarespace. Check out this great Squarespace help article for more details: Why doesn't my site appear in Google searches? There are also some steps you can take to increase your site's visibility to search engines. To learn more, visit this other help guide here: Increasing your site’s visibility to search engines For any further questions you might have about this, feel free to reach to Squarespace Customer Support. As a note, bear in mind that SEO strategy falls outside of the scope of Squarespace support. Because search engines have complex, frequently changing technology, and everyone’s marketing needs are unique, Squarespace is unable to provide specific SEO advice to customers.

Hi @Pho_Dada , Squarespace has a great guide with great tips on selecting the right plan, that you might find helpful: Choosing the right Squarespace plan Also, while importing content from Wix into Squarespace is not something currently available, if you have any specific questions about recreating your site into our platform, our Customer Support team will be more than happy to lend a hand here. Squarespace offers 24/7 email support and live chat support on most weekdays at designated times. Here's a guide with more info on live chat operating hours/how to contact Squarespace Customer Support: How do I contact Squarespace Customer Support?

Hi everyone, From the message shown in the image that SarahJM shared, it seems that the website hasn't been published yet. When a site is private, only site owners and contributors with login permissions can see it. As a note, all trial sites are set to Private by default. A site can be set to Public (paid sites only), Password Protected or Private under Settings > Site Availability. It's indeed weird that clicking on the login link shown in the image above would lead you to a 404 page, though. So we can take a closer look into that and/or for any further help you might need, please reach out to Squarespace Customer Support for personalized assistance.

Hi @Donato, It sounds like you’re interested in working with a professional to help with your Squarespace site. If that's the case, you can get started with hiring a Squarespace Expert by completing the project brief in our Marketplace, powered by 99designs. From there, you can choose from a list of recommended experts based on your project needs, or choose an expert to work with and submit the form directly to them. You'll then be redirected to 99designs to invite and communicate with your expert(s). For more information on the process, visit our How it Works page.

Hi everyone, For anyone that has updated their Squarespace account email address, there's a need to completely log out/log back into the forum, so that change can be reflected on the forum side.

Hi @KosarinVW, Sorry to hear that you are experiencing the same issue. I've just created an email ticket associated to the email address that's currently tied to your Squarespace Forum account so we can take a closer look into this and keep the convo there.

Hi @kasostours, You can add online booking to your site in a number of ways, including our built-in Scheduling Block. For more on that option and others, check out this guide: Adding online booking to your site As a note, some of the methods outlined in the help guide linked above may require the use of Premium features. These are features designed to meet the needs of businesses and organizations, so they're only available on our Business and Commerce plans. For any further questions you might have, you can reach out to Customer Support for personalized assistance at anytime.

Hi @sublenko, If you have created a new trial site with the intention to have it replacing the old side once you'd have the new site ready, then the process would be upgrading the new site to paid service, moving the domain over to that new site, canceling the new site and eventually filling out a refund form (if the old site would be on an annual plan). There's more details about all these steps in this help guide here: Starting over - Option 4 - Start a new site For any further questions you might have about this process, please reach out to Squarespace Customer Support for personalized assistance.

Hi @visuals__sg, It's possible that the deleted page it's still in the trash can. If that's the case, you'll need to delete the page from there, so you can then use the desired URL. This info is outlined in the help guide that I am linking below: URL slugs - URL slug formatting tips If the page it's not in the trash can, then as paul2009 mentioned, I'd recommend contacting Squarespace Customer Support for personalized assistance.

Hi @Rakel123, All questions are welcome! 🙂 You can have less space between your paragraphs of text, if you use a soft return (hold shift when you press return or enter). This is outlined in the help guide that I am linking below: Text blocks