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SusanaR

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  1. Hi @elliotcoulter, I'd recommend that you start by reviewing the current SEO descriptions that are set for your site or add them if you haven't done so yet. Check this Squarespace help article for more details: Adding SEO descriptions Bear in mind that updates to your SEO descriptions don't immediately appear on search results. So, once you're happy with those descriptions, I'd suggest that you ask Google to re-index your site. This is to speed up the re-indexing from Google a bit. You can do this by first verifying your site using Google Search Console, if you haven’t done it yet. C
  2. Hey everyone, Thanks for posting about what you've experienced with the Instagram Block. For any issues you might still be experiencing with that block on your site, please reach out to the Squarespace Customer Support team directly for personalized assistance. With this, we will be closing this post.
  3. Hi everyone, I'd like to point out that it's normal that updates to your SEO descriptions don't immediately appear on search results. They will only be updated once Google has re-indexed your site, which can take some time and it's something outside of Squarespace control. To try to speed up this process a bit, I would suggest that you ask Google to re-index your site. You can do this by first verifying your site using Google Search Console, if you haven’t done it yet. Check out this Squarespace help guide for more details: Verifying your site with Google Search Console
  4. Hi everyone, Thanks for posting about the issues you've been experiencing! For any issues related with content loss on your site, please reach out to Squarespace Customer Support for assistance. Issues like this usually require further investigation from our advanced testing team and thus it may take up to several business days until you get a response from that team. For now, I am closing this post.
  5. Hi @Kanvis, For any feedback that you'd like to be logged, contacting Squarespace Customer Support would be the best approach. As per point 6 of the Squarespace Forum guidelines we don't track feature requests in this forum. Thanks!
  6. @LRKIf your customers won't need to pay for the digital product that you'd like to "attach" to the physical product and so you can have the process of sending the digital product automated, you might want to have a look into using Email Campaigns and setting up an automated campaign. As a note, Automated campaigns are available on some Email Campaigns plans. Check out this Squarespace help article for more details: Sending automated campaigns For any further questions you might have, please reach out to Squarespace Customer Support for personalized support.
  7. Hey @Madelyn, I can confirm you won't indeed need code for what you are trying to achieve. The order of your blocks will depend on the structure of your columns and rows. Here's a Squarespace help article that covers this in more detail: Page and block layout changes on mobile devices This guide also has a help video at the top, which explains how can you get the desired order of your blocks when your site is viewed on a mobile device. For any further questions/assistance, reach out to Squarespace Customer Support, who is available 24/7 and happy to offer personalized assistance.
  8. Hey everyone, Thanks for posting about this issue. Since this may involve some troubleshooting and be specific to some settings, please reach out to Squarespace Customer Support team directly for personalized assistance. If you have any custom code on the site and to rule it out as the cause of the issue, please try to temporarily remove that code from the site to check if the issue would persist. While contacting Customer Support and so they can further troubleshoot the issue, make sure there's no code added to the site. With this, we will be closing this post.
  9. Hi @a2king, Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases. For now, I am closing this post; for any further questions regarding this issue, please reach out to the Customer Support team.
  10. Hey everyone, Thanks for posting about the issues you have been experiencing with your blog posts. Since this may involve some troubleshooting and be specific to some settings, please reach out to the Squarespace Customer Support team directly for personalized assistance. With this, we will be closing this post.
  11. Hi @Azz I'd like to point out that banner images will always experience some cropping. This is the nature of how banners are designed and how they work with your site's built-in responsive design - the banner area will resize and crop differently depending on the size of the browser window viewing your site. That's why we usually recommend using abstract patterns and images without text or borders as banner images. Here's two Squarespace help articles outlining some best practices for banner images which might be a good starting point: Adding banner images - Image formatting tips Responsi
  12. Hey @miss-bliss, You can learn more about Squarespace Terms of service here: http://www.squarespace.com/terms-of-service/ For any further questions you might have, reach out to Squarespace Customer Support. Bear in mind that, Squarespace can’t provide you with any legal advice.
  13. Hey everyone, Thanks for posting about the issues you have encountered when uploading images to your site. If your images are formatted according to Squarespace's requirements and you're running into issues while uploading them, I'd recommend reaching out to the Squarespace Customer Support team directly for personalized assistance. With this, I will be closing this post.
  14. Hey everyone, Just wanted to add that Squarespace has a great help article with tips on preventing form spam here: Preventing Form and Newsletter Block spam
  15. Hey @ErikR, If you are referring to a background video, you can upload a mobile fallback image for that. Check out this Squarespace help article for more details: Adding background videos - Add a mobile fallback image
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