Susana_SQSP

Hi everyone, 
Thanks for the suggestions and valuable input! For any feature requests that you would like to be logged, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum. 

Hey everyone,  
Thanks for the suggestion and valuable input! For any feature requests that you would like to be logged, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum.

Hi everyone, 
Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases.
For any further questions regarding this issue, please reach out to the Customer Support team.

thank you very much for this! i was worried i had set up my site wrong! This makes sense

To add to what @Susana_SQSP said, there are less than 600 words on the entire site, so it is unlikely to appear highly in search results. 

If the original is sharp but the uploaded version is blurred then I'd recommend getting in touch with Squarespace Customer Care for them to investigate. 

The community would love to help but we are unable to resolve technical issues with the platform. You can reach out to Customer Care using this link.

Please check that the products have categories because if there are no categories, the category tree will be empty. I looked at the first product in your screenshot and couldn't see any. You can check by editing a product, scrolling down to the Organization section and checking there is at least one category listed. If categories are missing, this is the issue. Add some categories to some of the products.
If the categories are present, temporarily remove any code you have added to the site and save it somewhere safe. This will help to rule out any issues with code. After removing the code (both Code Injection and Custom CSS) and clicking refresh in the browser, see if the issue has been resolved. If the category tree is still missing, reach out to Customer Care using this link, as the forum community are unable to resolve technical issues with the platform.
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Squarespace does not provide support in the forum. The people here are users like yourself.
Please see Displaying related products for the ins and out of how related products work. If I had to guess you probably need to set up the first category as directed by the instructions.

I recommend that you contact Squarespace Customer Care to report this. They will be able to access the site backend and investigate this. The forum community cannot help you with this.
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Business Plan is your choice.
If you have any problems, you can contact Squarespace Customer Care (Email/Livechat)
Or post on Squarespace Forum (with problem related custom code, Forum is the best)
You can choose a template from template library or choose a template, then design it fit your needs

I have checked on other sites and they don't currently have this issue. I therefore recommend that you contact Squarespace Customer Care to report this. They will be able to access the site backend and investigate this. The forum community cannot do this.
 

When a Squarespace feature isn't working as expected it is best to get straight in touch with Squarespace Customer Care. The forum community would love to help but we are unable to resolve technical issues with the platform. 
Contact Squarespace Customer Care
 

Hello Squarespace community!
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We'll see you there!
 
 

Site URL: https://www.awwwards.com/sites/christophe-camara
Hello everyone,   I am thrilled to announce that my website was just selected as a 2022 'Awwwards' nominee for March. It has been shortlisted for the high profile ‘Site of the Day’.  Considering the quality and the level of designers on Awwwards, well... I will need some support:)   If/when you have a minute, can I please ask you to vote? Here's the link: https://www.awwwards.com/sites/christophe-camara   Thanks in advance!   Best Christophe

There's always the Squarespace Marketplace where they can narrow their search to ecommerce experts.

Squarespace does not support iDEAL. Much as I love Squarespace, iDEAL support is not expected any time soon so if you need it now you should probably consider another ecommerce platform. I wrote about some options here: How to add Klarna, zip pay or IDEAL to Squarespace.
However, if you can afford to wait for iDEAL you can lend your support to the many requests for this by contacting Squarespace Customer Care to raise a feature request using a standard support ticket. Note that Squarespace employees don't routinely monitor this forum for feature requests (see the guidelines - item 6) so adding comments to this thread won't make a substantive difference.

Item six does not address the issue of harassment. It does address the issue that posting in the forum will not necessarily get a response from Squarespace. My post also indicates how you can contact SS.
As @Susana_SQSP indicates there is not much they can do. Nor can we. She does provide some tips on filtering emails for Gmail. Many modern email apps also provide email filtering. Keep in mind that email filtering is only as good as long as the harasser keeps using the same email address. Given that free email addresses are a dime a dozen email filtering is little hindrance to a serious harasser.

If you are using Campaigns, the article linked above about automation explains how to send an email triggered by subscribers signing up for the mailing list.

Dear Susana, thanks for the tip. 

I've emptied the trash but it's still not working. 

I've emailed the Customer Support as well but have yet to receive a reply. 

Am running on a schedule, so I might just have to re-link all my pages.... 

Thanks anyways!

Hi @visuals__sg, 
It's possible that the deleted page it's still in the trash can. If that's the case, you'll need to delete the page from there, so you can then use the desired URL. This info is outlined in the help guide that I am linking below:
URL slugs - URL slug formatting tips

If the page it's not in the trash can, then as paul2009 mentioned, I'd recommend contacting Squarespace Customer Support for personalized assistance. 

Thank you so much!!

Thanks! I have tried both Chrome and Safari and encountered the same issue on both. I have reached out via email. 

Hello!
 
My name is Alexandra and I have been working with website design and development since 1996 and visual design since 2008. 
I’m located in Portugal and I offer services nationally and internationally, fully remote but keen to network with local or international English-spoken talent. 
Feel free to visit https://www.alexandramendesguerra.com, I appreciate all the feedback.
The services I include are complete and custom website design and development, website redesigns or rebuilds, and active website maintenance or management for existing websites.
I love simple design approaches, usability, and good typography. I value the way design and photography improve communication, change perceptions, and trigger emotions.
 
Squarespace has been my favorite website builder platform as it provides beautifully designed themes, has very good capabilities on themes customization, capable support and it provides websites easy to maintain, which is a powerful feature for those clients who wish to keep the website updated for themselves.
So, I’ve been investing in my specialization on Squarespace to take advantage of all its features and learn all about it, to achieve each website specially designed for each of my clients.
 
Recently, I founded BeOn, (https://www.beonstudio.com) a website design studio that follows an agile and user-centered approach that adapts to users' needs and customer expectations, and where I can collaborate in a structured way with partners specialized in Copywriting, SEO, Programming, among others.
 

Looking forward to hearing from you all!
Thank you!

Hi everyone,

Thanks for the valuable input! For any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. As per section 6 of the forum guidelines we don't track feature requests in this forum.