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Susana_SQSP

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  1. Like
    Susana_SQSP reacted to Excel_Questions in Skincare website feedback   
    Your shop page is actually really clear and nicely laid out, however, my opinion is the layout of your home page is a little disconnected. I don't really get  what you are about when I'm scrolling down the steps. I see buzz words like sustainable and organic but there is no journey and no demonstration of the value you are going to add to my life by buying your products. 
    I'd personally start by rearranging to have the steps first, id add images and show the visitors what you will do for them through your steps. How you will make their skin glow, how you will make them feel better about themselves and a small amount of narrative to enhance their perception. 
    Id then add the sections about sustainability and organic below that so when they've taken in your vision, they can be assured by your natural and sustainable credentials. 
     I'm in the same boat. Working to improve a home page to highlight the value of my site to my visitors. It's all a massive learning curve but I hope this assessment helps. 
  2. Like
    Susana_SQSP reacted to Excel_Questions in Feedback on site loading time   
    Loads great for me. The whole site rendered within a second. Looks great too!
  3. Like
    Susana_SQSP reacted to Spark_plugin in Feedback on site loading time   
    It was very fast for me. 
    Nice website by the way😊
  4. Like
    Susana_SQSP reacted to paul2009 in Custom CSS working only when in editor mode   
    This usually happens when the browser fails to load the Squarespace CSS file (site.css) correctly. This usually happens for one of three reasons:
    Errors in your Custom CSS that prevent it saving/loading. You can resolve this by replacing your Custom CSS with a few simple lines of CSS for testing purposes. If this is applied correctly, your Custom CSS was at fault. Errors in the browser cache. This can be cleared with a hard refresh (Cmd ⌘ and Shift ⇧ + R on Mac). Errors in the site cache on the Squarespace backend. If this is the issue (the other two suggestions didn't fix it) then you'll need to contact Squarespace Customer Care and ask them to clear the site cache.
  5. Like
    Susana_SQSP reacted to Tiny_Coast in Is the fold still a thing?   
    For me personally I always try to capture what exactly myself or the client is offering above the fold. Perhaps if you are a massive brand or very recognized with signature creative, this is less of an issue for you. 
    If you plan on using tools like Google Ads to drive traffic,  you may want to emphasize communicating your service or product above the fold.  You don't want to leave potential clients confused about what you do or offer, and waste ad spend. 

    A  brand with recognizable creative, however, may have the advantage of someone already knowing what they offer and find themselves less concerned with confusing potential customers.
  6. Like
    Susana_SQSP reacted to Velovelo in Is the fold still a thing?   
    I'd ask the usability experts:
    https://www.nngroup.com/videos/scrolling-information-foraging/?lm=illusion-completeness&pt=youtubevideo
     
     
  7. Like
    Susana_SQSP reacted to Spark_plugin in What do you think about my news website   
    Good job! I like that you are consistent with updating the website, it makes it more interesting to come back if you know there will be new blog posts/news😊
    One thing to improve on: Currently you show four of the latest posts, would it be possible to show more? Or at least have a "Show more" button? The new posts are extra interesting to read as they are new.
    Good luck!
  8. Like
    Susana_SQSP reacted to Spark_plugin in first website / small business - would appreciate opinions!   
    Nice website Ellie! You managed to design a well-looking website. Very cool items you sell😊
    You feel something is missing - maybe that thing might be this: Show more of your items on your first page. Like the most popular ones. Then add a "Show more" button, so that you use those few items to make the customers want to look for more.
    Another thing that would improve is to not have full with on the first page. The websites look great on a laptop, but on my large monitor the images gets too big because of the full width.
     
  9. Like
    Susana_SQSP reacted to Spark_plugin in How do you use color in your website?   
    I agree with you @Jo_SQSP, using a color that stand out is the best way to go most of the time.
    I've done quite a few reviews on peoples websites here on the forum, and one thing that I see many websites do wrong is not using colors that resonates with what they want to communicate.
    For example:
    I want to be personal - use a warm/soft color like low-saturated beige or brown I want to show authority - use blue or black I want to stick out - use a distinct color like yellow or pink
  10. Like
    Susana_SQSP reacted to derricksrandomviews in About Us page: what's your strategy?   
    As a blogger my site has a title, author's name, "table" of contents. My about page is the back page of my website like the back page of a book  jacket cover. It gives my viewers more personal information about me. Knowing me might compel them to read more of my stories. 
     I think the about pages I have built for others do the same thing, they add to the story the site is telling, with words images or both. 
  11. Like
    Susana_SQSP reacted to Spark_plugin in About Us page: what's your strategy?   
    I think your thoughts are good @JoseP, this is pretty much what I try to do too. For personal sites, I try to focusing on personality and on businesses a "how we came to be" story is good.
    What I can add to this is that images are very important. Good images greatly amplifies the message.
  12. Like
    Susana_SQSP reacted to Tiny_Coast in About Us page: what's your strategy?   
    I think the about us section is an opportunity to provide information that a potential customer may find useful or helpful (such as your services and credentials) and it is an opportunity for clients to decide if you may be someone they would enjoy working with (are you approachable?, are you professional? etc).
    For some companies, the back story for a brand really ties into the values and could help a potential customer better align with the company. In that scenario, i think it is important to tell that story.
    When it comes to the about us section, I keep it somewhat minimal and approach it as if someone asked me about my business in person. I would want to provide useful information and come across as friendly and approachable. However, I would want to avoid going into a lengthy back story that isn't necessary relevant to them solving their problem. 
  13. Like
    Susana_SQSP reacted to Spark_plugin in Translation services site - Would greatly appreciate feedback on overall aesthetics and anything else!   
    Great job with your site! It is looking quite professional and most of the basics are done right I would say. 
    One feedback for improvement is that it takes quite some time to scroll through the website. This can be solved in a couple of ways, for example by making the elements and font a bit smaller. Or remove the full-width images and make every other text-block grey.
    Good luck!
  14. Like
    Susana_SQSP reacted to paul2009 in Error accessing My Library   
    I recommend that you contact Squarespace Customer Care to report this. They will be able to access the backend of your site and investigate this. The forum community cannot do this.
    However, I have checked on other sites and I don't currently have this issue.
  15. Like
    Susana_SQSP reacted to Brent_Dickens in About Us page: what's your strategy?   
    I try to always think in terms of what would be useful for potential clients.
    For smaller companies I imagine your point of difference is crucial as it may help them decide between you and the competition. Also if you have any values that are important to your customers or your process.
    I work very closely with several other key suppliers of for content writing, digital marketing,  photography and video so I will present them as part of my network on the about page. That is a good point of difference for me as they are like staff but even better as they are dedicated professionals not just employees on the clock, they have skin in the game.
  16. Like
    Susana_SQSP got a reaction from kjdawson1 in searching for specific templates   
    Hey @kjdawson1,
    While there isn't a search field in the 7.1 template store where you can type the template name to find it, there are two options you might want to consider:
    A. Select "All Templates" under the "Browse By" menu at the top left of the page. Then you can use cmd+f (Mac) or ctrl+f (Windows) to type the name of the template and quickly find it.

    B. Directly visit the template's demo site at https://templatename-demo.squarespace.com/. In this case, you'd be replacing the name of the template in the URL. 
  17. Like
    Susana_SQSP got a reaction from creedon in searching for specific templates   
    Hey @kjdawson1,
    While there isn't a search field in the 7.1 template store where you can type the template name to find it, there are two options you might want to consider:
    A. Select "All Templates" under the "Browse By" menu at the top left of the page. Then you can use cmd+f (Mac) or ctrl+f (Windows) to type the name of the template and quickly find it.

    B. Directly visit the template's demo site at https://templatename-demo.squarespace.com/. In this case, you'd be replacing the name of the template in the URL. 
  18. Like
    Susana_SQSP reacted to ruthyoung in Feedback on a startup business site aiming at gaining more clients   
    Very cleanly laid out and not cluttered. 
    Could add in some 'Call to Action' buttons for example, at the bottom of the Services page add a button inviting people to 'Book a free consultation' linking to your appointments page or 'Get in touch to discuss your needs' and link to the contact page.
    May also be good to have a headshot of yourself on the contact page so people have an idea of the person behind the business.
  19. Like
    Susana_SQSP reacted to christyprice in Customer service: how do you start off on the right foot?   
    I'm a big fan of using a CRM tool. I just moved from Dubsado to HoneyBook and it's been amazing. Most things are automated on my end, which saves me time. And the client sees a cohesive branded experience and isn't waiting on me for certain steps.
    Just one example, after they pay their deposit they are automatically prompted to answer a questionnaire and set up a strategy call.
  20. Like
    Susana_SQSP got a reaction from paul2009 in Amazon Search Service Temporarily Unavailable   
    Hey everyone,

    Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases.
    For now, I am closing this post; for any further questions regarding this issue, please reach out to the Customer Support team.
    @ElleryMJ, just wanted to reiterate that as @paul2009 mentioned and it is stated in the Forum Guidelines we don't actively track bug reports in this forum. Thanks!
  21. Like
    Susana_SQSP reacted to paul2009 in How to offer free eBook download in exchange for email?   
    In addition to using Squarespace Campaigns (as suggested above) you could also use Mailchimp or Zapier to automate this. Squarespace Campaigns is far easier to manage but the other services have free plans. 
    I don't recommend using the post submit suggestion if you want to avoid fake and spam email addresses. This method will provide the user will a link to the PDF without validating their email address, whereas the other options will require a valid email address because if the user provides a fake one they'll never be emailed with the PDF. 🙂
  22. Like
    Susana_SQSP reacted to paul2009 in Image formatting to improve page speed   
    This forum is not routinely monitored for product feature requests but you can raise this with Squarespace by opening a ticket through Customer Care. 
     
  23. Love
    Susana_SQSP reacted to ElizabethMacLean in Feedback on Artist Website + Business   
    Hi, Vanessa!
    First off, congrats on building your own website. Here are a few thoughts for you to consider.
    On your home page, show off your most recent work (this can be one large image, or a series of images, but go for the *wow* factor). I think I'd use one really fabulous large image, and link it to the portfolio category that fits that work. This way, when you have new work, your site will look different, and that gives visitors a reason to return periodically to discover what's new. Same thing with the section that pertains to your online shop, so it's a "What's new" teaser to visit the shop. 
    On the portfolio page, move the text under the images, since you want to show off your art. I'm not sure how I feel about the white overlay, since it. obscures your work. Give that some thought. Also, because you only have 4 categories, maybe tweak the design settings so you only display 2 images per line. 
    On each of the portfolio pages, under the works, include images or links to another portfolio category, to keep visitors moving through your site. It's a teaser to check something else out.
    Change the name of "The Showroom" to "Shop" - that describes exactly what it is, and what you want visitors to do. I wasn't quite sure what to expect. 
    Because your niche is Fine Art, I would remove "Home Decor" and instead include a few words (or brief sentences) that describe your fine art (it's also going to help the right audience find your site based on search words they might use). For example, keywords like "abstract painting and sculpture," "understated," "contemporary," etc.
    Within your shop, consider changing home decor to "art objects" or "sculpture" or something that reinforces the one-of-a- kind/bespoke nature of what you create, which is more consistent with the world of fine art. Home decor can be anything, and your work is anything but run-of-the-mill home decor. They are collectible. Use that language and encourage your visitors to think and behave like collectors. 
    I hope this is helpful! Best of luck to you!

    Elizabeth.
  24. Like
    Susana_SQSP reacted to abibacon in Best practices for setting up your website’s navigation.   
    Navigation is the first thing I think about, how to keep it clear and concise.
    Also important to remember the user journey, say you have a Services page, you probably want to include an option for them to go to the bookings page / contact page from there.
    I believe a sites homepage is its most important tool, I ensure users can get to all of the most important areas of the site from this page, in both the navigation bar and the pages content. 
  25. Like
    Susana_SQSP reacted to abibacon in Creating a Website for a Client   
    To allow for reviewing of the site during the build period I provide the client with a password protected link to view the site. 
    I do this so the client can't go in and make changes to the site (and accidentally undo my work!) whilst I am still working on it. 
    When the site is finished I then give them administrator level rights so they can go in and purchase their Squarespace plan, I invoice them on the same day for my fee's.
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