Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Advanced Search

srodrigues

Administrator
  • Content Count

    174
  • Joined

  • Last visited

Everything posted by srodrigues

  1. Hey everyone, Squarespace has identified some issues with the display of background videos on mobile that should now be fixed for 7.1 sites. For any issues you may experience with background videos on your site, please contact Squarespace Customer Support. For now, I am locking this post.
  2. Hi everyone, Thanks for posting about the issues you are experiencing while attempting to transfer your domain! For domain transfer issues, contacting Squarespace Customer Support would be the best approach as they will be able to take a closer look into your site from the backend and offer personalized assistance. @Stacie1570047729, Squarespace has a help article with steps on canceling a domain transfer that you might find helpful: Transferring a domain to Squarespace - Cancel or remove the transfer If you would need any further assistance, please reach out to Customer Support. For now, I am closing this post.
  3. Hey everyone, As Paul2009 mentioned, for issues like this contacting Squarespace Customer Support would be the best approach. They'll be more than happy to offer personalized assistance and check if there has been any update in the interface that have caused such behavior. For now, I am closing this post.
  4. Hi Shiller, Some Squarespace 7.0 templates offer certain mobile-specific tweaks in Site Styles for an extra layer of customization. If your site was built in 7.0, you may want to have a look into this Squarespace help article for more details: Advanced mobile styles Also, here's more in on how to check what's the version your site is using: What's my site's version and template?
  5. Hey MikkelYo, You should be able to have text to display over a banner image in the Fulton template by adding it as a page title and/or description. Check this Squarespace help article for more details: Pacific template family - Banners
  6. Hey all, Thanks for posting about this issue.Since this may involve some troubleshooting and be specific to only some users, please reach out to Squarespace Customer Support team directly for personalized assistance.With this, we will be closing this post.
  7. Hey all, Thanks for posting about this issue.Since this may involve some troubleshooting and be specific to only some users, please reach out to Squarespace Customer Support team directly for assistance. With this, we will be closing this post. @teni If you would like to offer your visitors an index of the site content, this is something that would need to be manually created as at the moment there isn't a way to automatically generate something like that under Squarespace built-in features.
  8. Hi everyone, For any issues you are experiencing with Squarespace's platform, contacting Squarespace Customer Support would be the best approach. As mentioned in the forum guidelines we don't track bug reports in this forum. For now, I am closing this post.
  9. Hey everyone, Thanks for posting about the issues you have encountered on the display of product images on mobile. Since these may involve some troubleshooting and be specific to only some users, please reach out to Squarespace Customer Support directly for personalized assistance. With this, I will be closing this post.
  10. Hi everyone, Thanks for the valuable input! For any feedback that you would like to be logged, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum. For now, I am closing this post.
  11. Hey productionguildireland, Squarespace has some great help guides that I'd recommend that you have a look at as a starting point to get more familiar with arranging blocks on a page and the guidelines that display when you drag blocks around. There are some short videos at the top of each guide, which you may find helpful as well: Creating columns and rows with blocks Moving blocks If you feel you still need assistance after you had a look into these resources, feel free to get in touch with Squarespace Customer Support. They'd be more than happy to offer personalized assistance at anytime.
  12. Hey again, Thanks for clarifying! I've adjusted the post title so it better reflects what you are trying to achieve. While at the moment Squarespace built-in features don't support that, I'd be happy to suggest it to our development team on your behalf. Despite the fact we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input. For any future feature requests you would like to be logged, contacting Customer Support would be the best approach as per point 6 of the forum guidelines we don't usually track feature requests here.
  13. Hey everyone, Squarespace has recently updated their editing interface for blog posts and events so these no longer need to be edited in a separate window. To edit, hover over the blog post or event in the left side panel, and click Edit. The window will expand and the post can be edited directly on the page. For more information, visit this help guide: Blogging with Squarespace For now, I am closing this post.
  14. Hey @mishmush and @claireclausing Thanks for the the valuable input! For any feature requests that you would like to be logged, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum. For now, I am closing this post.
  15. Hi Seekingsquarehelp, While at the moment it isn't possible to add videos to gallery sections in Squarespace 7.1, you may want to consider adding a .gif (animated) image to the gallery section as a workaround. Check this great Squarespace help article for more details: Using animated .gifs
  16. Hey CaldwellS, Squarespace has a great help guide on how to manage multiple domains that specifically has a section on adding domains to a site, which you may find helpful as well: Managing multiple domains - Add domains to your site
  17. Hey BrookeHVT, You can prevent specific pages on your site from displaying in search results in page settings > SEO > Hide from Search Engines. Check this great Squarespace help article for more details: Hiding pages from search engine results
  18. Hi @Emmanuel_RuwaisLife, Thanks for the suggestion. As it has been mentioned in this thread, Squarespace doesn't currently offer that feature, but I'd be happy to suggest it to our development team on your behalf. While we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input. For any future feature requests, contacting Customer Support would be the best approach as per point 6 of the forum guidelines we don't usually track feature requests here.
  19. Hi vibeke, It seems your client's domain name is not using the most updated DNS setup to have it pointing to Squarespace and that's the reason why it's not possible to get the SSL certificate to be automatically issued for the domain. SSL certificates are automatically generated to domains added to Squarespace sites, even third party-ones, as long as the domain is using the most updated DNS setup, so you don't need to buy something like that through Godaddy. With that said, I'd recommend that you login into Godaddy's interface and adjust the domain DNS settings according to the values that are outlined in this help article. You shouldn't need to add a verification CNAME (Step 3 of the guide) as if the domain is currently connected it should have been already verified. As a note, updating DNS settings may cause down time (up to 72 hours) on the domain and there isn't a way around that as this is due to the way the Internet and more specifically DNS propagation works. Also, for the same reason, you may need to wait up until 72 hours for the SSL certificate for the domain to be fully processed after the DNS settings have been adjusted to the most updated setup. Finally, once you are all se, you may need to enable the "Secure" option under Settings > Advanced on your client's site for the domain to load over a secure connection by default. If you experience any issues with this process, I'd recommend that you reach out to Squarespace Customer Support, who will be more than happy to offer personalized experience at anytime.
  20. Hi CorpMedia, While there isn't a way to setup something like that under Squarespace built-in features, other than uploading the menu as an Image Block to your site and then set that image to open in a lightbox, you may want to consider setting up text links for the different items on the menu, so that when they are clicked, the user is directed to another page where you can have an image of the item in an Image Block.
  21. Hey @amanda1228, For any issues you may be experiencing with your site, including this one you are reporting with the Continue Shopping Link, I'd recommend that you reach out to Squarespace Customer Support team. They'll be more than happy to take a closer look into your site and offer personalized assistance at anytime.
  22. Hi MATTER, Thanks for your valuable feedback. I'd be happy to forward it to our development team on your behalf. While we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input! For now, I am closing this post; for any future feature requests, contacting Customer Support would be the best approach as per point 6 of the forum guidelines we don't usually track feature requests here.
  23. Hi MKK, You can connect a subdomain to a Squarespace site by logging in into your domain provider interface (I am assuming you're referring to a domain hosted by a third party) and then adjusting your domain DNS settings to have the subdomain pointing to Squarespace. Check this Squarespace help article for more details: Connecting a subdomain to your Squarespace site Also, we offer 24/7 support via email and Twitter. Live chat is available during most weekdays, typically from 4am or 8am to 6pm EDT. Hours may occasionally change based on demand as we work to help as many customers as we can. The most updated hours are always listed in this guide: How do I contact Squarespace Customer Support? The option to contact us is at the bottom of every page in the Help Center. After you select a topic that best fits your question, click Email or Live Chat. You can start the process directly at this link:
  24. Hey everyone, Considering what you're trying to achieve, I'd recommend that you have a look into Squarespace Scheduling. There's a great guide to help you getting started with this feature here: Getting started with Squarespace Scheduling
  25. Hi Punderstruck, There's a great Squarespace help article with tips on moving an existing site to Squarespace that you may find helpful as well 😉 : Moving an existing site to Squarespace
×
×
  • Create New...