Everything posted by gregt
Thank you again @paul2009! The customer support team pushed back when I asked for a pro-rated refund (when moving a site from one account to another due to a design refresh). I was pretty sure they had done this before for me quite a few times.
Wow. Thank you @paul2009 - this was not offered as an option when I was working with the customer service team. I will use this workaround in the future and really appreciate the help. In your reply to the embedded post you wrote, "Good workaround Brad. I wasn't aware that non-Circle users could get a prorated refund." Does this mean that Circle users can get prorated refunds and I was just misinformed via a customer support chat? The workaround still feels like something Squarespace could yank at any point in time, maybe even for an unrelated reason without realizing that it would a
Hi folks: I have a few clients with existing Squarespace sites that would like to redesign those sites. I've thought through most of what we would consider to be best practices and they are probably pretty obvious to you. Looking through the Circle forums, it seems like the best general advice is to spin up a new Squarespace site, build the redesign, and then cancel the old Squarespace site. My specific problem related to this post is with billing. I've done redesigns (Squarespace to Squarespace) before and have been given a partial refund for the unused amount on the old site. In fact,