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soulseven

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Everything posted by soulseven

  1. @derricksrandomviews Thank you for your help. I sincerely appreciate you helping out a total noob and not making me feel like an idiot. May you be blessed for your kindness. 🙂
  2. I reconnected and i think it's working. Holy moly!!
  3. I followed your directions, and tried loading the Squarespace defaults again but got an error. Now the Squarespace defaults are empty and when i try adding them it's grayed out. ??
  4. Ok! This feels like a solid lead. So you're sure i should disconnect the domain? I finally got the new site to show up in my domains panel as Active, instead of the old one, which i thought was progress.
  5. I deleted the custom DNS settings and now it's looking like the site is down. 😞 I then re-entered the custom DNS settings and it is still down. Gah! I'm getting an insecure warning in the chrome browser bar.
  6. @derricksrandomviews I think this is a DNS settings issue. Know anything about how to modify them?
  7. Chrome Incognito still showing the old site for me. Same thing for Safari. 😕
  8. @derricksrandomviews Right, but that isn't the site that's showing up live. The old site is still live. Why would that be?
  9. @derricksrandomviews It shows that i have full permissions. Here's screen grabs for the newly designed site.
  10. @derricksrandomviews Hi Again - I do have full admin permissions, and I've gone through all the steps in the article you sent (As far as i know). When i try to Move the domain to the new site, the new site doesn't show up in my dashboard as an option. Strange because i created the site. I transferred ownership to my client but i still have full permissions. What am i missing?
  11. @derricksrandomviews Am i having difficulty because the new/duplicated site was created in my personal account after i was given permissions to access my clients site? I've looked through the article you sent numerous times previously, but I'm not clear on which path to follow.
  12. @derricksrandomviews Thank you! I will dig in.
  13. @derricksrandomviews What guide are you pointing me to? When you say "accounts" do you mean site subscriptions? This is for the same client. I just need to update his old site with the new.
  14. Hi All - With Squarespace tech support being non-existent, i was hoping someone could help me out. I recently designed a new site for a client by duplicating his old site and modifying the layout. My client has paid for a new subscription for the site, and i have connected his existing domain to the new site. It tells me i successfully connected it. (See screenshot) Problem is, it is still showing the old site is published live. The site was supposed to go live over a week ago and my client is freaking out. If you can help a brother out, i'd greatly appreciate it. I've attached a few screenshots hoping they will help. The existing site is the purple/pink colored one that says Human Connection on the landing page titled "Houston White". The new site says "Our differences make us dope" and is titled "Houston White (Fall 2024 Refresh). Sincerely, Sam / Soulseven
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